Hightown Housing Association: Development of Individuals, Teams & Orgs

This report analyzes individual, team, and organizational development, using Hightown Housing Association as a case study. It details the essential skills, knowledge, and behaviors required for an HR advisor, including decision-making, communication, legal, and managerial knowledge, along with ethical behavior and transparency. The report includes a personal skill audit and a professional development plan, identifying areas for improvement and outlining strategies for skill enhancement. It also differentiates between organizational and individual learning, training, and development. The report covers these aspects in detail, including the advantages of each approach. The report also includes a PPT (not included in the text) and a conclusion, offering a comprehensive overview of the development process.

Developing
Individuals, Teams and
Organizations

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK 1............................................................................................................................................3
P1. Determination of professional skills, knowledge and behaviours which are required by
development or a HR advisor......................................................................................................3
P2. Analysis of personal skill audit and develop a professional development plan....................5
TASK 2..........................................................................................................................................12
P3. Difference between organisational and individual learning and training and development
...................................................................................................................................................12
P4. Analyse the need for continuous learning and professional development to sustain the
business performance.................................................................................................................13
TASK 3 & TASK 4.......................................................................................................................14
Covered in PPT..........................................................................................................................14
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15

INTRODUCTION
Development is refers to the process or a phenomena used by individuals and organizations
for improving and enhancing their abilities personality and skills. Development is an ongoing
process in a life of an individual and foreign organisation as change and development moves in a
line and therefore it's important for individuals, teams and organisation to develop for better for
keeping up with the aggressively changing environment. The report consist an analysis of
individual team and organisational development in relation with selected company known as
Hightown housing association (Bolino and et. al., 2018). The height on housing association was
founded in in 1968 by Ken Loach. The height on housing association gradually became a leading
regional provider of affordable housing and support managing over thousands of properties and
100 of care and supported housing services. The report covers different professional skills
knowledge and behaviors which are essential for an HR advisor to develop in order to perform
with their best performance level. Moving forward a skill audit is also made with a proposed
personal development plan. Furthermore, difference between organisational and individual
learning is highlighted along with difference between training and development. Moving further
the high performance workforce systems their benefits are analyzed along waves identify
different approaches of performance management and enhancement.
TASK 1
P1. Determination of professional skills, knowledge and behaviours which are required by
development or a HR advisor
An HR advisor of an organisation has numerous responsibilities and duties in relation to
the organisation for which they require appropriate knowledge skills and abilities to perform
their job role in the best and the most efficient manner. Every organisation focuses on
development and supporting of strategic business regarding the achievement of their specific
strategic goals (Dowling and et. al., 2018). These objectives of the company will be obtained
when the organisation is evolving and developing according to the change in environment and
the people that is the individuals and different teams working in it is also developing their
personal skills behaviour and knowledge which ultimately benefits the organisation and its
objectives. Therefore for performing properly and according to the requirements of the

organisation HR advisor need to develop specific knowledge skills and behaviours which are as
follows:
Skills
 Decision making skills: The decision making skills refers to a very analytical and
Critical situations which as in HR advisor I have to handle and manager in the most
potential way. Decision making scale allow me to smoothly run the functions of the
hightown housing association offering proper understanding about very different aspects
of the entity and the employees associated with it (Lee and Cunningham, 2019).
 Communication skills: Another essential skill which is required in me as a HR advisor of
a particular organisation is of effective communication skills. The interactive skills are
considered as the primary requirement of a employer that should be present within the
HR advisor which is it plays a very important role in managing the staff and improving
the coordination among them bye buy a guiding them in the right direction and
motivating them in the right way. HR advisor of a company is responsible for
communicating and becoming a mediator between the company's top level management
and the workforce associated with it. It is useful for me e as it provide me better problem
solving and conflict management abilities (Wiewiora, Smidt and Chang, 2019).
Knowledge
 Legal knowledge: As HR advisor several different responsibilities such as to advise
Hightown housing association in disciplinary whistleblowing and good practice activities.
Responsibility and requirement of my company create the need for me too develop
effective legal knowledge so that I can provide advisors to the employees and to the
organisation in the most useful manner that will also help me to develop coordination
among the company and the people working in it.
 Managerial knowledge: A HR advisor tool used to define assisting and supporting the
business in managing different team restructuring changes taking place in the company
relocations redundancies and many other crucial managing activities. Jessore it is very
important and useful for me to develop efficient manager and knowledge so that I can
develop the best organisational culture which is enhancing the performance and
productivity of the company by improving the performance level of the employees.
Behaviors

 Ethical behavior: The behaviour for an HR advisor typically defines and describe the
discipline and ethics that should be and are been followed by the advisor which are
significant towards the survival and efficient management of the company and its
employees. Ethics and ethical behaviour is the one key behaviour which is expected out
of an HR manager and advisor because the whole organisation and employees will be
influenced by the working behaviour of the HR team and the HR managers snakes with
very important for me to work ethically and independently (Kernbach, 2018).
 Transparency: Being an HR advisor of Hightown housing association transparency
behaviour relates with clarifying and providing all the required information to the
employees and to the top level management with the help of effective communication
skills that can lead the organisation towards healthy development of employee relations
and working environment.
P2. Analysis of personal skill audit and develop a professional development plan
Personal Skill Audit
Skills,
Behaviour and
Knowledge
Why is it
essential
Skills,
Behaviours
and
Knowledge
?
1 2 3 4 5
Communication
Skills
Communic
ation skills
are
important
and very
essential for
me as these
are the
foremost
*

interperson
al skill that
mix and
individual
inferable
and which
every infra
seek in
their
employees.
Decision
making Skills
Decision
abilities are
essential
because it
allows me
to be
analytical
and Critical
while
working in
the
organisatio
n and
effectively
develop
appropriate
diseases
which are
beneficial
from my
professiona
*

l growth
and for the
company as
well
allowing it
to attain all
the strategic
objectives.
Managerial
Knowledge
As an HR
professiona
l it is
important
that I hold
appropriate
managerial
knowledge
effectively
conducting
my
professiona
l activities
and job
roles.
*
Legal
Knowledge
Little
knowledge
is one of
the most
important
because
why is
*

dealing
with the
workforce
it is
essential
that I have
appropriate
knowledge
about the
labour laws
in order to
comply
with them.
Ethical
Behaviour
As it is
important
for me to be
ethical
because
sorry
workforce I
play a role
of a
confidant
where will
you come
over me
while
thinking
about me
while
thinking
*

about
working
culture of
the
company.
Transparency Transparen
cy is one
behaviour
that I need
to follow
why feeling
employees
because
need to
hold a great
idea that
they can
turn over
me when
required in
order to
communica
te any
problem
they are
facing in
the
environmen
t.
*
(1 means least competent and 5 means most competent)

Importance of Skill Audit
The skin that is conducted for analysing and identifying Strengths of me as a profession also help
in highlighting the areas in which I lack and there I need to improve and improvise. That's it is
very important for all professionals like me to conduct there still audit not only for their personal
and professional development but also for providing their job roles and efforts in the best and the
most efficient manage towards the company. Me as a professional needs to conduct my scale
audit and it is important for me to do so because it allows me to improve my skills, knowledge
and behaviours which helps me in in performing better and moving upwards in my professional
journey.
Professional Development Plan
Development
Area
Priority Activities
should be
considered
Resources Criteria for success
Decision
making skills
My decision
making skills
are not
competent
enough and
therefore it is
my priority to to
develop
effective
decision making
skills by
analysing all the
situations of
Hightown
housing
association in
order to provide
my best
For developing
effective
decision
making skills I
can make use of
workshops and
training
sessions
relation with
analytical
decision
making (Oliver,
2019).
The most
suitable tool
for a resource
which will
help me to an
appropriate
decision
making ability
is of training
and
development
programs
where I will
get a
opportunity to
analyze
various
situations and
The success criteria
in relation with my
decision making
skills will be
analysed according
to the benefits and
drawbacks of the
situation and the the
criticism provided
by my superiors and
top level
management for the
same.

performance in
favour of the
company.
work
accordingly.
Managerial
knowledge
I also lack in
managerial
skills and as a
HR advisor it is
my priority to
enhance the
knowledge
regarding the
management
and
administration
of company and
the workforce.
For developing
managerial
knowledge I
can make use of
different
journals and
books or
research papers
available which
are written by
most experts in
the field.
The best
resource for
me to develop
effective
managerial
knowledge is
the researchers
reports along
with the
knowledge I
can gain from
my superiors
and top level
management
as they are the
ultimate
managing
body of the
company.
For this knowledge
the success criteria
would be the
acknowledgement
and criticism I
receive from my top
level management as
they are the key
source for me to
develop managerial
knowledge along
with the feedback I
received from my
colleague and other
employees
(Hillmann and et. al.,
2018).
Reflection Summary
The above professional development plan was conducted and developed after a thorough skill
audit of me. From the skill audit identified that I lack appropriate decision making skills and
managerial knowledge in relationship my job role and my professional position. Therefore in the
above personal development plan these two areas are highlighted in which I demonstrated how I
can improve my decision making skills and managerial knowledge by adopting appropriate
activities and with the help of available resources. Also success criteria is defined as well

showing the appropriate that highlights that I succeed in my task and attend required level of
skills and knowledge.
TASK 2
P3. Difference between organisational and individual learning and training and development
ORGANISATIONAL LEARNING AND INDIVIDUAL LEARNING
Organizational learning
 Meaning- Organizational learning refers to the overall development of an organization
by undertaking procedures which can help it to gain appropriate knowledge skills and
behavior for prominent regulation and smooth running of the business (Shuffler and et.
al., 2018).
 Advantages- The advantage and the strength of organizational learning is it provides the
ability and opportunity for the whole organization to learn develop and improve
according to the changes taking place in the external environment and building the most
potential internal environment for the individuals, teams and employees working in the
entity.
Individual learning
 Meaning- The individual learning is a procedure which relates to the learning and
development of an individual depending upon own actions and interests. Individual
learning is basically focuses over the development and enhancement of skills knowledge
and behavior of an individual foreign exchange in their personalities that can help them in
their professional and personal lives.
 Advantages- In favor of individual learning the advantage of it is purely and solely for
the betterment of an individual person. The individual learning develops better skills and
behavior in a person which brings in better career opportunities in front of them that can
for moving for the in their career and in their day to day lives (Allen and et. al., 2018).
TRAINING AND DEVELOPMENT
Training
 Meaning- Training is a process which is undertaken by the organization in favor of the
employees for making them learn something new and updating their knowledge.
Trainings passions are organized by the company in favor of their employees and in favor