Change Management Report: Rita and Organizational Development

This report examines change management and organizational development within the context of Barnacle Bay Country House Hotel, focusing on the challenges faced by Rita, the owner, in implementing changes. It analyzes the impact of unplanned and emergent changes, such as staff shortages and poor service quality, and explores how a planned approach, incorporating organizational development models like Kotter's 8-step model and ADKAR, can address these issues. The report also identifies potential conflicts that Rita might encounter, including employee resistance and guest dissatisfaction. Recommendations include appointing an HR and training manager, improving employee turnover, and implementing leadership strategies to enhance staff engagement and service quality. Ultimately, the report aims to provide strategies for the hotel to improve its operations, retain customers, and foster a positive work environment.

CHANGE MANAGEMENT
AND ORGANISATIONAL
DEVELOPMENT

EXECUTIVE SUMMARY
The assignment has given the information regarding the challenges that are faced by the Rita at
the time of making changes. On the other and in the finding I have also come to impacts that are
regarding the changes that are done by the management of the organization. Along with this they
also have to make different types of the strategies which will result in fulfilling all the needs of
their guest along with this their employees will also become attentive towards their work.

Table of Contents
INTRODUCTION.......................................................................................................................................4
What impact has unplanned and emergent changes had on the Hotel?.................................................4
Explaining how Rita can undertake a planned approach to change the organization with consideration
to organizational development approaches............................................................................................5
What conflict might Rita face from implementing any changes?............................................................6
Recommendation.........................................................................................................................................7
CONCLUSION...........................................................................................................................................8
REFERENCES............................................................................................................................................9

INTRODUCTION
The present report is based on the topic change management in organizational development
which plays an important role in becoming the one consistent think in this changing world.
Nowadays there is more organization how to starting changing their operation and strategies so
they got the chance to win markets. The chosen form of the report is barnacle bay country House
hotel. Name of the reporters we discuss about the impact that has unplanned and emergent
changes head on the hotel. Along with this it will also give information about how would Rita
undertaking a planned approach to change with consideration to organizational development
approaches. Lastly it will also discuss about the conflict that Rita will face at the time of
implementing changes.
What impact has unplanned and emergent changes had on the Hotel?
Unplanned changes are termed as the organizational changes which are not related to for scène
prior to the meeting changes often they are made necessary by shifting in the organizational
environment (Antony, Laux and Cudney, 2019). It is related to different crisis management that
has faced by the hotel data related to the process of preparing mitigating, recovering, learning
from emergency incidents and responding. on the other hand emergent changes is the process or
this strategy data made by the hotel for quickly developing and shipping working features an
improvements in the organization. As it has been seen in the case study that the organization is
facing different types of concept data related to direct and local because the employee tower of
the hotel is very low as compared to other hotels and they also have majority of their staff
working with them over five years. All the changes did Rita want to do in its company was
unplanned and emergent data related to new carpets, furniture, their core an indoor pool that is
with a sauna and gymnasium close to it. They have also made a menu which is very expensive as
it is the list of wine that will be served in hotel which will result in attracting large number of
customers (Prasetio, and et.al., 2020). In addition to this unplanned changes add also known as
the changes will take place in the hotel that is not in a planned manner or a strategic intervention
because the owner of the hotel have introduced an unplanned manner that is in response related
to changing the demographic composition of the organization or due to the different types of

performance goals (van Zyl, Mathafena, and Ras, 2017). The impact of unplanned an emergent
changes have also resulted in very effective for the business or hotel because it will result in
making the demand for both organization and employees in a proactive manner. That is why the
retime made the strategies that they will keep on introducing challenges that are very necessary
for increasing the staff morale high level of engagement which will also make their Staffs
becoming more responsible, professional and flexible in its approach.
Explaining how Rita can undertake a planned approach to change the organization with
consideration to organizational development approaches
By reading the case study it has been note that organizational development is very important end
hotel which will result in continuous improvement of the organizational process along with this it
will also result in giving better adaptive strategies for the technological and other changes and it
will also result in building up or creating strong coordination and communication in the
workplace between the employees (Nejati, Rabiei and Jabbour, 2017). There are many types of
organizational changes that Rita can take for the changes in organization that are related to
development change it result in improving effectiveness and efficiency of the hotel on the other
hand transitional change which result in moving organized from one operational to another and
the last is transformation a change which is related to organizational operation and core values.
By using the planned approach the Rita can first recognize what are the needs of changes along
with develop the goals that are related to changes then selecting agent send seeing the current
climate after that selecting implementation method and then developing a plan and lastly she can
implement the plan which will result in growth and success of the hotel and by achieving all the
goals that was planned by the Rita and her father. by using the cotter’s eight step model of
change management The Rita can use this for changes in the hotel as it steps include creating the
urgency of changing the operation and strategies in the organization, surface app is regarding
forming of power coalition, the third step is related to creating an organizational vision for the
changes and the 4th step will talk about the how you will communicate the vision with the whole
organization so that they can work hard to achieve changes, the 5th step is regarding the what are
the actions you will take to make the changes, 6th step is related to creating quick wins on 7th
Rep is related to building the changes in the organization. And the last step in the model is
related to making it stuck for the organization. It can be guide that this is the best model Rita can
take in order to manage the changes (Lozano, and et.al., 2017). On the other hand Rita can also

use ADKAR Hotel of change management which is very much model used by so many
companies and hotels for managing the changes in the company (Gil, Pinto, and Msulwa, 2019).
As they have to change different things that are related to making their employees more aware
how to fulfill all the needs data faced by the clients when they come to hotel. It includes different
types of things that are related to reinforcement, awareness, ability, knowledge and desires. The
aim of this model is to referrers the needs that are needed in the organization for the changes
among people of the hotel. The desire in this model refers to the enthusiasm that is related to
implementing the changes for the changes for the organizational structure. On the other hand we
can say that ability is termed as the extent and capability of the organization that is related to
bringing the change in the hotel. On the other hand we can also say that Rita can use this model
of change management which will also result in making the changes that is by using sustainable
in the organization. Rita can also take different strategies that will make their employees very
attentive so that they can give the right order to the right person and the food must also be
thought so did they could not complain next time that they are getting cold food (Da Veiga and
et.al., 2020).
What conflict might Rita face from implementing any changes?
The conflict that are faced by Rita at the time of implementing the changes in hotel that is related
to there was no far too much slack time. That is related to all the staff were working in the
organization add employed and full time and permanent contacts they keep on active at the time
when they their departments are very busy but after that all the employees were working in the
hotel seems that there staying in their ships chatting with each other along with the regular guest.
At the time of the changes at the time of the changes the employees were not changed they were
still continuing and finding the time to chat with none for four laughed. Along with the Rita who
is the owner of the hotel have to face different types of conflicts that are related to standards of
cleanliness as it was not very good especially at the time of giving health and safety concerns at
the time of pandemic that is known as COVID-19. The Rita has also seen that the guests were
not properly served by their employees and were complaining about the service of the hotel.
Along with this she also have to face conflict that is related to not providing a standard service to
the customers which have resulted in bad reputation of the hotel on the other hand the employees
and their staff of the hotel also result in serving wrong food to the customer and the food that
served but also very cold and burden taste. At the time of attention to the details that was given

to the hotel was also lacked at the time of big banquet (Burnes, Hughes and By, 2018). In
addition to this at the time of big events R in different season when hotel is very busy the fuel
staff of the members runs away from their feet in resulted tea leaves. They also have to face
different types of conflicts the members of the hotel cannot talk so the client or the guest by
getting them close as after pandemic they have to follow different rules and regulations that are
to keep long distance. At that time the hotel was also appears with understaffed as all the
employees who were working have run away which is the other major conflict that was faced by
the Rita at the time of doing changes. The other conflict was faced by the re tired the time when
they got the report comments from 2 Mr. Shoppers was very painful for reading as all the guests
were complaining that their staff of the hotel was keeping them to wait for longer. For the
services they want along with this the employers were often unwilling to fulfill all the requests
that are made by them that is regarding to level tree paper coffee and a map of the locality so that
they can roam here in there and see the city. The main conflict was there guests were facing
different types of problems which have resulted in bad reputation of the hotel (Archer and et.al.,
2018).
Recommendation
For the hotel it can be recommended that Rita should appoint a new HR and training manager
which will result in turning around through change management and or And organizational
development. Along with she can also make the strategies that will result in introducing the
changes that are necessary for the organization without damaging their staff morale or their
levels of engagement. If Rita will make proper strategies that it will also result in making their
employees becoming more responsive, flexible and professional in their approach. By this the
hotel can also retain its reputation for friendliness along with its existing customers. The hotel
should also increase their employee turnover which will also result in making employees more
confidence and hard working to perform all the strategies which will result in growth and success
for the hotel. it can be also recommended that the company should also appoint the best MGRR
who can be the best leader in giving task to the employees that is based upon their strength and
ability so that they can complete his as soon as possible with their full concentration.
Organizational change is very important in the organization cause it is important for the business
to sustain the changes in the world that are related to strategic and operational changes on the

other hand it is also related to enhancing the organization practices which will make sure of
progressive and forward looking strategies lastly the company should also adapt new
technologies which will result in bringing the changes in efficiently and effective manner in the
workplace.
CONCLUSION
Thus, by summing up the about report it has been concluded that the world is constantly
changing for the survival of the organization it is very important for them to make the changes in
adaptive a more structured manner. Exchange management and organizational development
plays an essential role in the organization. the report have given the information about the
different types of impact data related to unplanned and emergent changes faced by the hotel on
the other hand with the assistance of the above report it has also given the detail about how Rita
will take planned approach to change along with organizational development approaches. Lastly
it has also given the information about what are the conflicts that are face by the Rita at the time
of implementing the changes in the hotel.

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