Comprehensive Organizational Development Plan for Workplace Safety

This report presents an organizational development plan designed to address key issues within a workplace environment, focusing on team development, consultative processes, and conflict management. It outlines specific team development and training activities, emphasizing the importance of participative decision-making and skilled labor recruitment. The report details a communication plan to achieve a desired work environment for training employees in Work Health and Safety (WHS), including developmental activities and interventions aimed at improving employee health status and workplace safety. Furthermore, it discusses the use of survey research to assess the benefits or losses of organizational development and identifies the HR department as playing a key role in attracting, retaining, and promoting effective measures for organizational growth. The plan includes restructuring and reprogramming processes to provide one-stop solutions for customers, improve information technology, and realign business processes for enhanced customer satisfaction, with a focus on simplifying processes and incorporating customer feedback.

Running head: ORGANIZATIONAL DEVELOPMENT
Organizational Development
Name of the Student:
Name of the University
Author Note

1ORGANIZATIONAL DEVELOPMENT NAME NUMBER
Task 1
What team development and training activities you would undertake to address the
following issues?
In the context of the above scenario and the given case study, conventional training will
generally be required to include techniques and the essential skills for the employees (Lacerenza
et al.2018). Furthermore, development of the roles and the responsibilities towards health and
safety in the work environment and analysis of the work-related issue through value addition for
the gain of the competitive advantage of the employees are some of the important factors
contributing to the team development.
What are the various consultative process you would implement to maximize participation
in the organizational development process?
Participative decision making or PDM is one of the major consultative procedure for
encouraging and allowing the employees to participate or share in the decision making procedure
of the organization. Team Building, the flow of the work, informal status of the relationships
among the members of the organization and the channels of the communication that are formal
are some of the factors of the procedure. The consultative process mainly targets the areas of
concern like decision making, leadership, communication, conflict resolution and problem-
solving. Furthermore recruitment of skilled labor force an increase in the remuneration of the
existing employees are important factors included in the consultative process (Cummings and
Worley 2014).
How would you manage conflict between individuals or groups to achieve consensus or
agreement ?
Conflicts at workplace are the special features or the lifeblood of the organizations
performing in the top level. Before the management of the conflict among groups or individuals
it is important to manage ourselves (Baillien et al. 2014). Fight or flight or freeze, these are the
common reactions towards conflict. Some of the essential skills one must understand and utilize
for the effective management of the conflict among individuals or groups are creation and
maintenance of bond even in the case of adversary, establishment of dialogue and ability to
negotiate, understanding of the causes and think rationally, building up of positive relations and
usage of the law of reciprocity.

2ORGANIZATIONAL DEVELOPMENT NAME NUMBER
Develop a communication plan to achieve the desired work environment for training the
employees in Work Health and Safety (WHS). The communication plan should also state
the developmental activities and interventions you would undertake and why?
Developmental Activities Developmental Interventions Reasons
 Awareness and the
program recognition
 Improved employee
health status
 Workplace health and
risks of the safety
 Improved behaviors
related to the health
 Co-ordinated and
consisted OHS
communications
among the workplace
 Ensure access of the
employees towards
the accurate,
accessible and real-
time information that
will help the
employees for
controlling the
challenges and
responding to health
issues
 Emergency
communication plans
for the review of the
implementation of the
occupational health
and safety policies in
case of critical
injuries. Propagation
of the health and
safety act regulations
among the employees
 Ensuring staff
education and proper
trainings related to the
measures and the
precautions for the
employees
 Increase in the
knowledge of the
employees regarding
WHS (Australia 2015)
 Support for the health
promotions and the
services
 Overcome of the
systematic barriers
and demonstration of
the skills related to the
health promotions
 Showing and
illustrating the
benefits of the
behavioral changes
What option would you use to survey the benefits or loss of support for organizational
development?

3ORGANIZATIONAL DEVELOPMENT NAME NUMBER
Survey research is one of the powerful tool for gathering of the data to conclude the loss
or the benefits for the development of the organization (Rosemannand vomBrocke2015). Some
of the recommended options include online surveys, collection and analysis of the production
report of the ABC Company, comparison of the growth rates, profit margins and the employee
strength of the ABC Company as compared to its rivals in the same business market.
Determine who will take key roles in the organizational development process?
The HR of the organization take the key role in the development process of the
organization. HR plays a pivotal role in developing the organization's procedure. Two of the
main functions of the HR in this scenario is to attract and retainment of professionals and the
promotion of effective measures for the growth and the development of the organization.
Task 2
Develop a detailed organization development plan
Purpose Challenge Approach Method Timescale
To provide the
one-stop solution
to the customers
Restructuring and
reprogramming
for online process
To enable the
customer to
receive their
payments, loan,
ATM cards and
other banking
facilities with a
one-touch
solution without
the hassle of
moving from one
desk to another
Introduction of led
monitors or the touch-
sensitive display
boards in the entrance
in which the customer
can choose the
service they require
from the drop-down
menu options
The new
structure in the
bank will need a
time frame of
minimum 6
months for the
development of
the IT process,
restructuring of
the organization
and the
procedure of the
operation in the
bank
Change
management
Techniques
Changing of the
entire way the
works are carried
out, redesign of
the operational
process and the
innovation of the
process. The use
of diverse
language is a
barrier
For the
development and
the growth of the
bank, realign of
the business
process
Simplification of the
process, asking for
the feedback from the
customers before the
implementation of the
procedure,
implementation of the
formal recognition
program
6 months
Improved
Information
Technology
Identification of
the issues and the
ways the existing
technological
process can be
Identification of
the current
approaches of the
technology and
the tools that can
A new application,
redesign of the
banking portal, user-
friendly platform and
the assistance for the
3-8 months

4ORGANIZATIONAL DEVELOPMENT NAME NUMBER
rationalized for
the customer
satisfaction in the
banking
procedure
improve the
efficiency of the
organizational
procedure to
provide end to
end solution to
the customer
elderly and non-tech
savvy people
Low
Communication
and high
engagement
The issue of the
vertical
organizational
structure where
the customer has
to move around
and communicate
with various staff
members to
resolve their
queries related to
banking
operations
To enable that the
customers
coming to the
bank for opening
the savings
account or for the
application of the
loan must be
prioritized and
given importance.
Furthermore,
close
coordination with
the team and the
exchange of the
information for
the process of
documentation in
the bank must be
done with the
minimal effort of
the customer.
Scanned or soft
copies of the
documents and the
relevant information
can be sent via the
online banking portal
and the queries of the
customer can be
resolved in one to one
basis. Furthermore,
bank facilities like
sending the ATM or
the passbooks and the
confirmation/rejection
letter for the loan
application to the
mailing addresses are
some of the methods
2-3 months

5ORGANIZATIONAL DEVELOPMENT NAME NUMBER
References
Australia, S.W., 2015. Work health and safety perceptions: Construction industry. Safe Work
Australia.
Baillien, E., Bollen, K., Euwema, M. and De Witte, H., 2014. Conflicts and conflict management
styles as precursors of workplace bullying: A two-wave longitudinal study. European Journal of
Work and Organizational Psychology, 23(4), pp.511-524.
Cummings, T.G. and Worley, C.G., 2014. Organization development and change. Cengage
learning.
Lacerenza, C.N., Marlow, S.L., Tannenbaum, S.I. and Salas, E., 2018. Team development
interventions: Evidence-based approaches for improving teamwork. American Psychologist,
73(4), p.517.
Rosemann, M. and vomBrocke, J., 2015. The six core elements of business process management.
In Handbook on business process management 1 (pp. 105-122). Springer, Berlin, Heidelberg.