Organizational Effectiveness and Workplace Culture at IHG

This report evaluates the organizational behaviour of Intercontinental Hotels Group (IHG), focusing on its impact on organizational effectiveness and workplace culture. The report explores three key perspectives: open system, learning, and stakeholder perspectives, analyzing how these factors influence employee behaviour and performance within IHG's Canadian division. It examines the importance of workplace culture, highlighting its influence on employee satisfaction and productivity, and provides recommendations for improvement, such as enhancing communication, promoting team building, and involving employees in decision-making. The report emphasizes the significance of ethical conduct and organizational guidelines in fostering a positive work environment and employee retention. The analysis aims to provide insights into how organizations can improve their effectiveness through strategic management of organizational behaviour and workplace culture.

Running head: ORGANIZATIONAL BEHAVIOUR
Organizational Behaviour
Name of the Student
Name of the University
Author Note

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Executive Summary:
The paper evaluates the impact of the organizational behaviour for the modern day
organization with a precise focus on the various perspectives like the open-system
perspectives, learning perspectives and the stakeholder perspectives. Apart from that, the
paper also focuses on the appropriate workplace culture of the modern day organizations.
Along with that, the paper includes several recommendations for the improvement in the
workplace culture and the operations of the employees inside the organization. The chosen
organization for the case is Canadian section of Intercontinental Hotels Group.

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Table of Contents
Introduction:...............................................................................................................................3
Perspectives:...............................................................................................................................3
Open System Perspectives:....................................................................................................3
Learning Perspectives:...........................................................................................................4
Stakeholder Perspective:........................................................................................................5
Workplace Culture:....................................................................................................................6
Recommendations:.....................................................................................................................6
Conclusion:................................................................................................................................7

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Introduction:
The modern day organizations are facing significant amount of difficulties in
surviving in the industry due to the intense competition among the market leaders of the
concerned industries. The organizations are observed to follow the strategies like the
reduction in the operational costs and creating additional workload. However such strategies
are observed to be ineffective in the modern organizational context as all the other
organizations are following the cost cutting tactics. Hence the organizations are in need to
restructure the organizational culture of the organizations with effective follow up of the
organizational behaviour in order to increase the organizational effectiveness. The paper is
focused in analysing the organizational effectiveness with a precise focus on the
organizational culture and behaviour of the employees. The paper will cover the mentioned
aspects on the basis of a chosen organization in the form of Intercontinental Hotels Group,
the Canadian division.
Perspectives:
According to me, the organizational behaviour is a prescribed form of operations for
the employees that is accepted by the higher authority of the organizations. This is significant
for the organizations in order to adjust the variety of the background of the employees. The
organizational behaviour provides detailed information to the employees regarding their
operations, presentation of themselves in the organization along with specific focus on the
elimination of conflicts generated from the usual operations. The organizational behaviour
consists of three different perspectives which are the open system perspectives, learning
perspectives and the stakeholder perspectives.

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Open System Perspectives:
The open system perspectives has great significance among the organizations
regarding the best practices for the organizational behaviour and is considered as a system
which is a combination of different parts that are independent. IHG is observed to achieve
great benefits by using the open system perspectives as the behaviour of the employees gets
changed in such a manner that they be able to solve their operations oriented problems with
higher degree of effectiveness, the leadership gets improved, the communication among the
employees and the various level of managers becomes significantly effective. Apart from
that, the open system model is significant for IHG as the employees and the management
both are observed to have an improved capability of effective planning where they be able to
decide on the expected outcomes and plan for the goals with better efficiency. Along with
that, the open system perspective has great significance for IHG in order to design the
projects, services and their products with higher degree of perfection. In my opinion, one of
the major issues of the organization is the founder’s syndrome. The operation of IHG gets
influenced by the personality of the founder member instead of the mission or specified
objective of IHG. The open system perspective is notably helpful in order reduce this issue
with a precise focus on the better understanding of the organizational structure.
Learning Perspectives:
In my opinion, the organizational behaviour has great significance in providing the
chance to the employees of learning the desired behaviour inside the organization. It helped
the employees of IHG to conduct their operations in ethical manner. The organizational
learning perspective specifies that the effectiveness of the organizations is largely influenced
by the organization’s capability of acquiring, storing, sharing and using valuable insights.
The knowledge acquisition is achieved when information is inherited from an external source
or environment. The acquisition is able to create a process of generating creative ideas,

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experimenting and realising new innovative ideas. On the other hand, the knowledge sharing
is a process of distributing the knowledge among the members of the organization. With the
introduction of the knowledge acquisition, the usage of the knowledge is significantly
important for the employees of the organization. It is the only possible method by which the
employees of the IHG improved the effectiveness of the organization. The organizational
culture needs to be in perfect alignment with the usage of knowledge where the managers
will not pose any sort of restrictions to the experiments of the employees on the newly
developed knowledge. This form of knowledge sharing was significant for IHG in making
sure that the employees of the organization develop their skills and knowledge regarding the
operations in the organization. This resulted in increment in the number of customers for the
organization.
However, the modern day organizations are observed to block the ability to
acquire knowledge, usage of the knowledge and the distribution of the knowledge as well for
their benefits. The IHG’s major resource is the intellectual capital in the form of human
capital. The human capital is the collection of the skills, knowledge and abilities of the
employees of IHG. I feel this is a significantly important concept for the IHG as with each
separation of a key member of the organization, the company loses a large share of the
company’s stock of knowledge that could have made the organization more effective.
Stakeholder Perspective:
According to me, the stakeholders are a section of individuals which is affected by the
organization’s objectives and the actions or affects the same. The stakeholder section in the
organization includes the employees, customers, shareholders, communities, labour unions,
suppliers. The impact of the operations of the member of the organizations on others along
with specific focus on the management of the interests of their stakeholders is described as
the stakeholder perspective. It is visible from the stakeholder’s perspectives that the

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stakeholders relations are dynamic in nature and can be managed and negotiated in special
cases. The Canadian division was observed to manage the organizational behaviour in such a
manner that the employees of the organization be able to achieve the desired growth rate
specified by the shareholders.
Workplace Culture:
The workplace culture provides significant information regarding the ways in which
the employees of the organization interacts with others along with the process of function for
the organization. It is significantly important for the organizations in order to get the best out
of their employees and make them connected to the organization for a longer period of time.
Work culture is a linkage between the thought processes, beliefs and the attitudes of the
employees of an organization and principles and ideologies of that particular organization. I
think it will be justified to state that IHG has strong work culture as the employees of the
organization are observed to follow the rules and regulations and align their activities with
the prescribed guidelines of the organization.
I observed that the work culture of IHG was able to increase the satisfaction of the
employees and was instrumental in increasing the productivity of the organization. It made
sure that the employees of IHG are having a good relationship between each other and are
cordial to others in their response. Apart from that, the healthy work culture of IHG was able
to reduce the biasness of the employees or managers towards a specific section of the
employees. It helped the employees to have such a sense of recognition which was significant
in making sure that the employees or the managers are promoted only in exchange of the
good work that they contributed to the organization. From the management’s point of view, it
is important to recognize and appreciate the improved performances of their employees in
order to make sure that they remain motivated. The employees of IHG were observed to be

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encouraged for innovative discussions in the workplaces in order to make a healthy work
culture.
Recommendations:
 The management of IHG must not block the channels of communication for the
employees of the organization.
 The management of IHG must introduce effective team building or employee
engagement activities in order to make sure that the bond between the employees is
strong enough for the quality team operations at adverse conditions.
 The Canadian division of IHG is in need to focus on the generation of the policies
which will be benefitting for the employees so that their involvement to the
organizations remain intact.
 IHG is recommended to have such an environment where the employees will be able
to speak without any sort of fear.
 The management of the IHG is in need to make sure that the employees are involved
in the decision making process in a significant manner as that will make sure that the
employees are not lacking any sort of motivation. This is significant for the
organization as the solutions from the ones facing the issues will be best suited for the
organization.
 The management of IHG must concentrate on the evaluation of the challenges through
the employees as their inputs will be significant for the organization in their formation
of strategic changes.
Conclusion:
On a concluding note, I think the employees of every organization including IHG is in
need to make sure that their activities do not violate the specified code of conduct of the

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organization. The specified organizational behaviour of IHG needs to be used as a guideline
for the employees of the organization. Along with that, the ethical and appropriate conduct of
the employees are observed to create a better working environment for the others inside the
organization and that plays a significant role in the influencing the employees’ intention of
staying connected to the organization.