Impact of Knowledge Management Survey Analysis Report

This assignment analyzes a survey conducted to assess the impact of Knowledge Management (KM) on organizational excellence. The survey, distributed to employees, explores their understanding of KM, its perceived value, and the implementation of KM principles within the organization. The analysis includes a breakdown of responses to questions about KM familiarity, the understanding of its principles, and the perceived effects on organizational performance. The raw data collected from the survey has been summarized, and the assignment likely aims to interpret this data, identify trends, and draw conclusions about the effectiveness of KM initiatives in the context of the surveyed organization. The survey data covers areas like customer satisfaction, staff productivity, quality of service, and employee utilization, as well as the alignment of KM with business goals, knowledge communication, and documentation.

IMPACT OF KNOWLEDGE MANAGEMENT ON ORGANIZATIONAL
EXCELLENCE (QUESTIONNAIRE)
The aim of this survey is to collect relevant data from the selected employees to assist in
the analysis of the impacts of KM on organizational excellence. The data that will be
collected will only be used for the academics and therefore any information that would be
shared would be treated with high levels of confidentiality. I t i s f o r t h i s reason that I
seek for your honest and courageous answers to the respective questions. Your response is
highly appreciated.
Kind Regards
Please fill in the brackets below by ticking (√) the correct option.
A) Understanding of KM by organizational employees
1. Have you ever heard of Knowledge Management
(KM)? (a) Yes [ ] (b) No [ ]
2. Are you familiar with KM principles? Very much [ ] Much [ ]
Somewhat [ ] A little [ ] Very little [ ]
3. How can you rate your understanding on the concept of strategic KM on
organizational excellence? : Very much [ ] Much [ ]
Somewhat [ ] A little [ ] Very little [ ]
4. What is your experience in the use of the
KM in years? Please tick (√)
Less than 1 [ ] 1-3 [ ] 3-5 [ ] Above 5 [ ]

B) Values of Knowledge Management
5. What is your understanding on the value of KM to the organization? Please
tick (√) appropriately
Question Answer
Alignment of KM to business
Knowledge communication and cooperation
Knowledge documentation
Knowledge management life cycle.
Part C) Implemented KM principles
6. Which of the listed KM principles have been implemented in your
organization? Please tick (√) appropriately
Question Answer
Improves customer satisfaction
Improves staff productivity
Enhanced quality of service delivery
Effective utilization of employees
Thank you for participating

SUMMARY OF RAW DATA
Part A: Understanding of KM by organizational employees
Question Response Frequency
Are you familiar at
all with
Knowledge
Management? Yes 11 17
No 6
Do you
understand the
principles of KM
Very
much 0 17
Much 4
Somewhat 4
A little 4
Very little 5
Do you have an
idea on the effects
of KM on the
organizational
excellence?
Very
much 2 17
Much 3
Somewhat 9
A little 0
Very little 3
Experience in the
usage of KM
(years) <1 9 17
1-3 4
3-5 3
5> 1
Part B: Values of Knowledge Management
Question No. of Respondents
Improves customer satisfaction 15
Improves staff productivity 16
Enhanced quality of service delivery 15
Effective utilization of employees 14

Part C) Implemented KM principles
Question No. of Respondents
Alignment of KM to business 14
Knowledge communication and cooperation 14
Knowledge documentation 15
Knowledge management life cycle. 13