Report on Organizational Improvements: Analysis and Recommendations

This report provides a comprehensive analysis of organizational improvements, focusing on the impact of leadership and management styles on change implementation. It explores various approaches to accepting change, including education and communication, participation, and negotiation. The report emphasizes the importance of continuous quality improvement, analyzing how organizations can adapt to changing consumer needs and technological advancements. Through examples like IBM and Ford, the report highlights the influence of organizational culture and strategic management on market success. It examines opportunities for improvement, including changes in communication, technology, and stakeholder relations, while also addressing the benefits of these changes, such as better understanding of consumer needs and cost management. The report also includes a PRINCE2 analysis for organizational improvement planning.

Running head: ORGANIZATIONAL IMPROVEMENTS
ORGANIZATIONAL IMPROVEMENTS
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Executive summary
The report aims at understanding the changes that are being undertaken by the organizations. The
implications of the changes undertaken by the organizations are also being enumerated in this
context. The importance of monitoring over the quality of the product and the services is being
determined through the improvements made by the organizations. The changing needs of the
consumers adhering to the change in the technology are again an important consideration
undertaken by the organizations. The report, through various examples of specific companies,
has analyzed the impacts of the change that is being brought by the economies to prosper in the
market. The purpose of undertaking the analysis is to determine the factors that leads the
company to a change in a given market condition.

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Table of Contents
Task 1...............................................................................................................................................4
1.1 Introduction............................................................................................................................4
1.2 Organizational culture that allows continuous improvements...............................................5
1.3 Approaches to accept the change...........................................................................................6
1.3.1 Education and communication.......................................................................................6
1.3.2 Participation and involvement........................................................................................6
1.3.3 Facilitation and support..................................................................................................7
1.3.4 Negotiation and agreement.............................................................................................7
1.3.5 Manipulation and co-option............................................................................................7
1.3.6 Explicit and implicit coercion.........................................................................................7
1.4 Continuous quality improvement..........................................................................................8
1.5 Impacts of leadership style and management on improvements...........................................9
1.6 Importance of continuous improvement................................................................................9
Task 2.............................................................................................................................................11
2.1 Opportunities for improvement...........................................................................................11
2.2 Improvements that are being undertaken by the companies................................................12

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2.3 Big data and its impact on the strategic management..........................................................14
2.4 Areas of improvement in the organization..........................................................................15
2.4.1 Changes in the communication channels......................................................................15
2.4.2 Changes in the technology............................................................................................15
2.4.3 Maintaining sound relation with the stakeholders........................................................15
2.4.4 Employee empowerment..............................................................................................16
2.4.5 Monitoring over the products and the services.............................................................16
2.5 Potential benefits of the changes that are being undertaken................................................16
2.5.1 Understanding the needs of the consumers..................................................................16
2.5.2 Proper management of the costs of productivity..........................................................17
2.5.3 Making technological advancements............................................................................17
Task 3.............................................................................................................................................18
3.1 The handout.........................................................................................................................18
3.2 Plans for improvements of the organization PRINCE 2 analysis........................................18
References......................................................................................................................................21

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Task 1
1.1 Introduction
The change in the needs and the preferences of the consumers has affected the behaviors
of the companies. Technological advancements have largely affected the change that is being
undertaken by the organizations in order to cope up with the challenges faced. The most
important consideration that the organizations undertake is based on the leadership and
management of the organizational behaviors, which helps the organizations to plan their progress
in the market.
The report aims at understanding the organizational structure of organizations that led to
the downfall of the market shares resulting to the modifications that are being undertaken by the
organizations in order to cope up with the changes. The organizational structure helps in
determining the abilities of the organizations in relation to the market availability of the
organizations. The improvements in the product and the services that the organizations undertake
help in improving the market situation of the organization (Clutterbuck and Hirst 2012). The
report enumerates the ways in which the organizational structure and the procedures undertaken
by Organizations affect the availability of the products and the services.
The main purpose of the report is to enumerate the changes undertaken by the
organization in order to cope up with the advancements. The structure of the organization and the
procedures that the organization undertakes is an important consideration that justifies the cause
of their availability in the market (Galliers and Leidner 2014).

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1.2 Organizational culture that allows continuous improvements
 The organizational culture helps in identifying the significant changes that must be
undertaken. Changes are necessary for the organization to cope up with the requirements
of the people. The approaches that are being considered by the organizations are based on
the criteria of change that the organization enforces (O'Hair, Friedrich and Dixon 2007).
 The norms and regulations that are enforced by organizations and the policies that the
organizations undertake determines the kind of change. The most important consideration
undertaken by the organizations is based on the criteria of making the most of the
resources in the market structure.
 The changes that are being taken by the multinational corporation, IBM, are based on the
requirements of the company to improve the market conditions. The engagement of the
suppliers and the awareness that the company seeks to create among the stakeholders
helped the company in making the changes.
 The organizations can bring in the change through the formulation of the planning and
implementation teams, assigning a business goal depending on the requirement of the
progress and the improvements of the activities undertaken by the organization structure
(Beyerlein and Harris 2004). Assigning a business goal helps the organization in keeping
the employees motivate\d and thereby undertake integrated functions in order to achieve
the goal.
 The multinational company, IBM, has adhered to the requirements in order to ensure the
changes in the organizational structure. The upgrades in the systems and the security have
helped in undertaking steps for bringing in improvements in the functions of the
organization. On the other hand, Ford motors could not sufficiently change the

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organizational structure based on the requirements of the consumers. This resulted to a
loss of the market and a declining economy of the company. The basic consideration
undertaken by the company is based on the culture of the organization and the changes
that are required to be brought to the systems to cope up with the changes.
Figure 1: Process of undertaking continuous improvements
(Source: Alvesson and Sveningsson 2015)

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1.3 Approaches to accept the change
In order to accept the change the organization undertakes the certain approaches. The
approaches help the organization in justifying the change that is being undertaken by the
organization. According to Kotter and Schlesinger, the approaches undertaken by the
organization relating to the change can be divided in the six basic forms. They are being
enumerated in this section of the analysis (Kotter 2012). The approaches are being discussed in
this section of the analysis.
1.3.1 Education and communication
Communication is the basis of the improvement that will be facilitating organizations to
undertake important decisions of the change. A dynamic communication helps in integrating the
internal and the external departments and that will be helping organizations in bringing about the
change (Alvesson and Sveningsson 2015). The message of change can be circulated in a free
manner with the usage of proper communication strategies. On the other hand, the education
helps in making use of the resources in the perfect manner. It will enable the company to hire
skilled work force, which is an important factor for the progress of their business.
1.3.2 Participation and involvement
The active participation of the employees and the stakeholders is an important
consideration undertaken by the company in order to implement the change. It is on the efforts of
the stakeholders that Organizations functions (Kotter 2012). According to the CEO of Nokia, the
employees are the major helping hand for their progress (Damanpour and Aravind 2012).
Therefore, the participation of the employees helps an organization in bringing about the change.

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1.3.3 Facilitation and support
The facilities and support that is being planned by organizations will be helping the
organization to facilitate their position in the market and improve their market situation. It helps
in bringing about the probable change in the structure (Kotter 2012). The facilitation
implemented by the organizations will help in supporting the change that is being undertaken by
then organizations.
1.3.4 Negotiation and agreement
The negotiation and agreement is the stage where the organization faces the change and
argues on the requirements of the change to be implemented. The situation of the organization in
the market mostly influences this approach of the organization. It helps the organization in
understanding the needs of the organization to fulfill the requirements.
1.3.5 Manipulation and co-option
Manipulation of the strategies helps the organization in bringing about the change in the
systems. The change that is required to be brought in the system is based on the requirements of
the organization (Kotter 2012). Manipulation of the changes helps in bringing in the
improvements in the models of the organization.
1.3.6 Explicit and implicit coercion
The explicit and the implicit coercion are based on the leadership styles of the managers
where the managers can force the change upon the employees. It might result to a lower retention
rate of the employees (Damanpour and Aravind 2012). On the other hand, the effective
management of the organization can convince the people working under the organization to
accept the change.

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1.4 Continuous quality improvement
The continuous quality management is based on the facts that organizations aim at
delivering the quality products and services. The quality of the product ensures the client
retention rate for the organization. Quality improvement can be undertaken by the organization
through the continuous monitoring over the functions and the systems undertaken by the
organization. The important consideration undertaken by the organization is based on the
requirements of the clients and the expectations of the stakeholders. In order to hold on to the
market, the company must undertake serious strategies in order to monitor over the services and
the products manufactured. The organizations must make it a point to consider the customer
satisfaction through the products and the services developed by them (Ahuja, Soda and Zaheer
2012).
The main aim of the organizations must be customer oriented in order to fulfill the
demands of the clients. On the other hand, empowering the employees and motivating them in
order to perform their job role in the best possible way is the important consideration that the
company in order to progress. The communication channels chosen by the company also
determines the changes undertaken by the organization. It helps in determining the efficiency of
the organization in performing the actions. The company also requires monitoring over the
statistical units in order to determine the financial perspectives involved in the change. Every
change that is being undertaken by the companies cost something out of the organization. The
change helps in making the considerable improvements based on the requirements of the
organization. The market conditions of the companies help in determining the change that is
being undertaken.

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Figure 2: Continuous quality management
(Source: Alvesson 2012)
1.5 Impacts of leadership style and management on improvement processes
Management styles Implementation Impact
Autocratic The decisions of the organization
are undertaken by the individual
not considering the decisions of
the group members
Discontent and malfunctioning of
the workforce
Democratic It undertakes steps in order to It helps in encouraging the

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encourage the participation of the
employees while taking a
decision
employees and undertake the
smooth functioning of the
organization
Strategic It helps in influencing others to
take decisions based on the long
term objectives of the
organization
It helps n the strategic planning
and the decision taking of the
firms
The changes that are being planned by organizations are based on the leadership style that
the organization undertakes. The leadership style of the organization and the management largely
affects the change. It helps in the formation of the strategies and the implementation of the
strategies. The autocratic leadership helps in making the right decision for the organization
(Alvesson 2012). The autocratic management helps in determining the most important concern
of the organizations based on the requirements of the change. The decisions that are being
formulated by the organizations in order to adhere to the change are based on the criteria of the
requirements of the people. The leadership styles greatly affect the stakeholders of the
organization and the employees at large. The liberalistic style of leadership helps the employees
in taking up the change by convincing them of the requirements of the change. On the other
hand, the bureaucratic leader forces the change on the systems of the organization and the
employees. It might cause a break down in the morals of the employees and thereby the change
might not be undertaken successfully.