Hefty Hardware Case Study: IT-Business Partnership and Plan

This report analyzes the Hefty Hardware case study, focusing on the effectiveness of the partnership between IT and the business. The analysis identifies shortcomings in both IT and business operations, particularly in communication and alignment of goals. The report proposes a detailed plan for IT and the business to collaborate effectively on the Savvy Store program. This plan includes identifying business lines, development strategies, customer targeting, customer approach methods, hiring a graphic designer, and supporting the IT team. The findings highlight the importance of resolving conflicts, improving communication, and aligning priorities to achieve organizational goals, emphasizing the need for IT executives to understand customer satisfaction and the business to recognize the importance of infrastructure. The report references the textbook "IT Strategy: Issues and Practices" to support the analysis and recommendations.

Running head: ORGANIZATIONAL LEADERSHIP AND DECISION MAKING
ORGANIZATIONAL LEADERSHIP AND DECISION MAKING
Name of the Student:
Name of the University:
Author Note:

1Organizational Leadership and Decision MakingAnswer to question 2:Answer to question 2:
Table of Contents
Answer to question 1:......................................................................................................................2
Answer to question 2:......................................................................................................................3

2Organizational Leadership and Decision MakingAnswer to question 2:Answer to question 2:
Answer to question 1:
It was found that the partnership between IT executives and the Hefty Hardware is not
that better, rather they both share a bitter relation because there is a continuous conflict going on
with the priorities and the perspectives to achieve company’s goal (McKeen & Smith, 2015).
The relation between both of the official executives must be resolved by setting up a
meeting by the board of directors along with the executives of IT. The conflict with the
miscommunication should be resolved at the earliest because they have a wrong mindset for each
other. This will help them to work accordingly and achieve the organizational goal. Hefty
Hardware should know the importance of infrastructure and bandwidth and IT executives must
know the importance of customer satisfaction.

3Organizational Leadership and Decision MakingAnswer to question 2:Answer to question 2:
Answer to question 2:
A proper business plan which would help the Savvy Store Program is following:
 Finding the line of business: IT executives would identify the specific problems using the
raw data and information of the Store (Dynamicbusinessplan.com., 2020).
 Developing business: It executives would practice some encouraging development like
colocation and shadowing so that it benefits the store. This would be equal to selling their
product.
 Targeting the customers: the main part of business is to target and segment the customers
for the business.
 Approaching the customers: this step will help the business to advertise their product
through direct communication with the customers.
 Hiring a graphic designer: this step would help the business to tell their customers how
their business is different from others.
 Support actions: telling the IT team regarding the use and value and usage of big data
application.

4Organizational Leadership and Decision MakingAnswer to question 2:Answer to question 2:
References:
Dynamicbusinessplan.com. (2020). Short Business Plan - Mini Business Plan. Retrieved 6
March 2020, from https://www.dynamicbusinessplan.com/mini-business-plan
McKeen, J. D., & Smith, H. A. (2015). IT strategy: Issues and practices. Pearson Higher Ed.