Organizational Issues and Management Challenges at Marks and Spencer

This report analyzes the management challenges faced by Marks and Spencer, a company established in 1884. The primary issues discussed are lack of employee motivation and insufficient support for staff well-being, and how these issues negatively impact performance, productivity, and cost. The report delves into the causes of these challenges and proposes solutions, including the application of Maslow's theory of motivation to address employee needs. It suggests strategies like providing training, developing well-being policies, and fostering a safe work environment. The report concludes that effective management and the implementation of appropriate strategies, like Maslow's theory, are crucial for overcoming these issues and enhancing business practices within the company. The report highlights the importance of employee motivation, well-being, and the overall impact on organizational success.

Management Challenge

INTRODUCTION
Management challenges is the term which refer as the issues faced by company in order
to successfully manage business resources and activities (Stapelberg, 2020). It is essential for
organisation to analyse and evaluate different challenges and issues in order to take correct set
and action for successfully business functioning. This report is based on Marks and Spencer
company. This company was developed in 1884 year and it is providing its products and services
to different market area. Founder of this organisation is Michael Marks and Thomas Spencer.
This report will includes different organisational issues which influence over business practices.
Impact of organisational issues has been determined along with different ways to overcome this
issues.
MAIN BODY
Organisational issues
There are different issues and problems that is faced by organisation due to lack of
effective management. Increase in organisational issues will lead to have direct impact on
business practices and influence over business practices. In more significant manner. It is
essential for Marks and Spencer company to take correct action in order to overcome these
issues as well create effective strategies. The major issues that is faced by respective company is
mention below in more detail -
Lack of motivation – This can be describe as the issues which occur in company due to
less motivation practices. Motivation can be describe as the practices of organisation that is
essential for managing and influencing employees in more significant manner. Due to lack of
motivation factor respective business face various issue and problems for effectively and
efficiently conducting business practices (Costagliola, Cappelli and Consolini, 2020). Lack of
motivation issues is associated with the problem that employees are not using their full potential
and skills to successfully and effectively conducting business practices. Motivated employees are
able to conduct business practices in better manner as compare to employees with lack of
motivation. Marks and Spencer company is not able to identify the needs of employees in order
to motivate them as well as increase their capability to successfully perform business practices.
In Marks and Spencer company lack of motivation
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Lack of support for staff well being – Marks and Spencer company is facing issues of
less support for staff well being. It is important for respective company to provide proper support
to its employees and consider well being of individuals. Due to lack of support for staff well
being it company is not able to develop strong relationship with its customers. It will lead to
have direct impact on overall performance and growth of business (Sherer and et.al., 2020). This
lead to increase in staff turnover ration as organisation is not considering staff well being. Lack
of support to employees lead to have direct impact on job satisfaction level of employees and
influence overall performance and skill of employees. This will lead to affect the capability of
business to effectively and efficiently conduct organisational practices.
Thus, these are two major issues that affect the overall performance of business and it
impact on organisational capabilities to conduct business practices. Lack of motivation to
employees and lack of support to employees will lead to have direct influence over the business
activities.
How it impact on organisational
These issues will lead to have impact on performance and effectiveness of business. It is
important for business to identify the impact of organisational issues on overall functioning of
business. This will help respective company to develop better and effective strategy that is
helpful in successfully dealing with the issues as well as minimizing the impact of organisational
issues successfully. Impact of management challenges on Marks and Spencer company is
mention below -
Performance – Lack of motivation will lead to have direct impact on performance of
employees. It will affect and influence capability of employees to successfully conduct business
task in order to attain goals and objective of organisation. Low employee motivation will impact
on the effectiveness and efficiency of business to carry out organisational practices in required
manner. Due to lack of motivation employees stop caring about quality of work performance and
it will affect over effective working of business (Thom and et.al., 2020). Because of this quality
of performance of Marks and Spencer will be affected. Lower quality of performance and
offering will impact on brand image and reduce its sales.
Productivity – Motivation element play crucial role in increasing productivity and
performance of employees and it will lead to significantly affect over potential of employees to
work in accurate manner. Due to lack of motivation practices in Marks and Spencer, productivity
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of this business is affected and it is not able to create high quality products. Employees with
lower motivation have less interest in developing high quality of products and it will lead to have
significant influence on overall productivity of respective business. For example, lack of
motivation in Marks and Spencer company will encourages absenteeism and overall productivity
of company will be affected. Employees will lower motivation will influence on business
productivity and they will not use their full capability and potential to conduct business task in
most effective manner.
Cost – Lack of motivation will lead to increase in cost of business. Because of lower
motivation employees of respective company is not able to use their full capability and potential
to conduct business task (Greiner and et.al., 2020). Due to lower motivation to attain business
goals or improve overall performance of organisation they will be less cared regarding the cost
of business. Employees with lack of motivation impact over increasing the cost of business. This
will lead to increase wastage and lead to increase in financial difficulties.
Job satisfaction – Job satisfaction is very important for employees in order to effectively
and efficiently conducting business practices. It is important for respective organisation to
increase job satisfaction level in order to increase their performance and productivity. Lower
motivation with in organisation will lead to lower job satisfaction level and it will lead to directly
affect capability and potential of employees to effectively conducting business practices. Lowe
job satisfaction will lead to staff turnover and it will directly affecting business performance and
productivity.
How to overcome issues
It is essential for Marks and Spencer company to take correct steps and action in order to
overcome the issues of business. There are various techniques and approaches that could be
consider by organisation in order to successfully resolve management challenges as well as
enhancing performance of business (Gakis, 2020). It is important for Marks and Spencer
company to take correct action and consider accurate management theory in order to successfully
and effectively performance of business. There are measures that is suitable to successfully
overcoming and resolving the issues related to Marks and Spencer company management issues
such as lack of motivation for employees and lack of support to staff well-being. Respective
company will be able to gain various benefits and advantages through successfully performing
business practices.
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Maslow theory
This model is developed by Abraham Maslow and purpose of creating this model is to
providing direction and guidance to business (Kadoić and et.al., 2020). According to this model,
organisation should consider different needs and wants of employees in order to successfully
increase performance of employees. This is the hierarchy model that includes different stages of
employees needs and wants. Maslow theory includes different elements which is significant for
motivation. As per this model, there are five major categories of needs that is physiological,
safety, love and belongingness, esteem and self actualization. All of these are essential needs of
individual which is significant for increase capability as well as motivating employees in most
significant manner. Different five categories of need is mention below in detail - Physiological need – This can be describe as the first and basic need of individual in that
includes water, food, shelter and so on. It is essential for Marks and Spencer company to
carry out different practices in order to meet with physiological need. This step of
Maslow theory is significant for motivating employees as well as boosting performance
of employees. For example respective company needs to provide facilities to employees
in order to meet with full fill the physiological needs of employees. Safety need – Once physiological needs of employees are full filled the will focus on
meeting with the safety and security needs. This is crucial needs need order to provide
better facilities to employees which is helpful in maintaining safety and security of
employees while conducting business task (Chang, Iakovou and Shi, 2020). In order to
meet with the safety need of employees Marks and Spencer company needs to
maintaining safe working environment with in organisation so that they can successfully
performing business practices. This is effective for maintaining and supporting staff well-
being as well as boosting motivation of employees. Love and belongingness need – This is consider as the third need of employees and in
this respective company is focusing of meeting with social need of employees. It is
important that respective company is enhancing employee engagement activities with in
organisation as this will support in increasing relationship with employees. This is
significant for motivating employees as well as increasing capability of employees.
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 Esteem need – This need is related to desire and confidence of individual. It is essential
for Marks and Spencer company to consider esteem need of employees with the motive
of motivating them (Assunção, Krüger and Mendonça, 2020). In order to increase
employees motivation Marks and Spencer company needs to provide rewards and
appreciation to employees in order to increase esteem of employees. It is significant for
increase staff motivation as well as motivating employees.
 Self actualization need - This is the last stage of motivation process and in this
individual is focusing on self fulfilment, self awareness, personal growth and so on. For
example Marks and Spencer company needs to provide various job opportunities to
employees that is significant for their personal and professional growth.
In order to overcome issues of lack of support for staff well being, a company may adopt
numbers of strategies and plan. This is so because those strategies an organization management
able to ensure that all the work are conducted in proper as well as safe manner. Below some of
the measures which are conducted or implemented by Marks and Spencer in order to support
staffs well being are mentioned below:-
 Provide training and development to staffs – It is one of the main strategy which help a
company in supporting staffs well being. In respect of this management of Marks and
Spencer must provide training and development practices to their staffs so that they know
how to conduct a work in best manner. This will also help in avoiding injuries, accident
or dangerous situation.
 Develop and implement well being rules or policies – This is another main strategy by
that a company management able to support well being of employees. In respect of this it
is essential for management of Marks and Spencer to develop rules, regulation or policy
as well as they also need to ensure that all employees are following it properly. This is so
because help in supporting employees well being effectively.
CONCLUSION
From the above report it can be concluded that it is essential for organisation to
successfully manage and deal with the management issues. There are number of problems and
challenges faced by company that impact on growth and development of business. It is important
to develop better strategies and consider effective theory in order to successfully and effectively
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performing business practices. Maslow theory of motivation is important for resolving and
overcoming issues of business and successfully enhancing business practices.
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