Advanced OB: Analyzing Diversity and Inclusion at Royal Bank of Canada

This report provides an overview of diversity and inclusion at the Royal Bank of Canada (RBC). It begins by explaining the concept of diversity within RBC, emphasizing its importance for growth and innovation. The report then details RBC's commitment to diversity, highlighting the core elements considered, such as age, ethnicity, gender identity, and more. It discusses how RBC actively promotes diversity through various initiatives, including mentorship programs and resource groups, and its efforts to increase representation of diverse groups within its workforce. The report concludes by emphasizing the significance of diversity in the modern workplace and how it serves as a key strength for RBC in fostering community prosperity.

Running head: OB
Advanced Organizational Behavior
Name of the Student:
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Executive Summary:
The report aims at providing an overview on diversity and inclusion of Royal Bank of Canada or
RBC. Nowadays, increasing number of organizations are looking forward to cultivating a
increasingly diverse and more inclusive workplace. The report commences with an explanation
of diversity with respect to RBC bank and then goes on to explain the importance of diversity.
The report also provides an insight on how RBC focuses on the core elements of diversity.

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Table of Contents
Introduction......................................................................................................................................3
Diversity in RBC Bank....................................................................................................................3
Explanation of Diversity:.................................................................................................................3
Description of the Elements of Diversity Considered with respect to RBC....................................4
Conclusion:......................................................................................................................................5
References:......................................................................................................................................5

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Introduction
The report aims at providing at insight into the aspects of diversity at the Royal Bank of
Canada commonly known as RBC bank. The Royal Bank of Canada represents a global financial
service firm and one of leading Canadian Banks in terms of the market capitalization (rbc.com,
2020). The bank has been found to serve close to 16 million customers and has close to 80,000
employees.
Diversity in RBC Bank
In present times, diversity goes beyond the recognition and appreciation of the
differences in ethnicity, culture, gender, sexual orientation and age. RBC believes that growth
and diversity remains integrated and inseparable. Hence, it embraces diversity for growth and
innovation (rbc.com, 2020). For RBC, diversity has long served as the gateway not only to the
world but in determining success. In addition to this RBC also believes that at the time of
opportunities and challenges there is a rising need for throwing light on inclusion and diversity.
The vision of diversity and inclusion for RBC lies in being one of the most successful and
inclusive workplace that puts diversity in action for helping the employees, communities and the
clients in thriving.
Explanation of Diversity:
Diversity refers to the acceptance and understanding of fact that the people possess
individual characteristics that make them distinct especially when the comparison of individuals
takes place within a group (Barak, 2016). Such characteristics might vary from race, gender,
ethnicity, political ideologies, religion, age, sexual orientation, socio economic status and
physical abilities. Diversity in workplace refer to the differences amongst the individuals within

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an organization. Thus, diversity within workplace encompass people belonging to varying race,
age, religion, gender, ethnicity, sexual orientation, religion, cultural background, education,
abilities and language. There are various benefits of a diverse workforce. These are mentioned as
follows:
 Employees from the diverse background saturates the organization with newer
perspectives and ideas primarily based on the cultural experiences.
 Diverse workforce will enable the organization in better understanding the target
demographics and the things that move them
 Diverse workforce is able to better align the culture of the organization with demographic
makeup of the United States
 It also results in enhanced level of customer satisfaction through improving the ways in
which the employees interact in an increasingly diverse public.
Description of the Elements of Diversity Considered with respect to RBC
RBC has identified itself with the core elements of diversity which includes age,
ethnicity, expression, gender identity, intellectual difference, immigration status, race, sex,
religion, race and the national origin. RBC, one of the largest bank of the country set an example
to the world by hiring a woman stenographer in the year 1902. In present times, the bank
consider the aspect of diversity quite seriously and undertakes necessary steps in quantifying its
goal. For instance, when the bank chooses candidates for the management jobs then it targets
towards having a woman or a minority on its list. RBC makes sure that at executive level, at least
one of the staffs needed to be woman and an individual from some visible minority group. The
bank with close to 52, 500 employees has also set up mentorship program, cross cultural training

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program and creates resource group for employees (rbc.com, 2020). The bank has also been
found to work with nonprofit agencies for hiring newcomers.
Thus, the percentage of the aboriginal people employed in RBC rose from 1.1 percent to 1.6
percent whereas the percentage of employed disabled people increased by 3.8 percent from close
to 2.9 percent. One of the most notable factors has been the increase in the visible minorities
which rose from 12 percent to 26 percent.
Conclusion:
On a concluding note, it can be said that diversity plays a very important role in today’s
workplace. For, RBC, inclusion and diversity acts as their strength since it represent one of the
means through which the bank helps the community to prosper.

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References:
Barak, M. E. M. (2016). Managing diversity: Toward a globally inclusive workplace. Sage
Publications.
rbc.com, (2020). [Online]. Retrieved from https://www.rbc.com/diversity-inclusion/_assets-
custom/includes/pdf/2018_RBC_US_Diversity_and_Inclusion_Report.pdf
rbc.com, (2020). [Online]. Retrieved from https://www.rbc.com/diversity-inclusion/
rbc.com, (2020). [Online]. Retrieved from https://www.rbc.com/our-company/index.html