Organizational Structure and Culture: A Management Report

This report provides a comprehensive analysis of organizational structure and culture, focusing on the relationship between structure, culture, people, and organizational performance within the context of Tower Bridge Dry Cleaners. It explores the essential nature of managerial work, including planning, organizing, directing, and controlling functions. The report also examines the roles of leadership, highlighting variables that determine effective leadership and management, such as communication, innovation, and adaptability. Furthermore, it evaluates the behavioral approach to management, including theories like Maslow's hierarchy of needs, and identifies factors affecting differences in individual behavior, such as abilities, gender, and attitude. The report concludes by summarizing the interrelation between organizational culture and structure.

Organizational structure and
culture

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Analyse the relationship between structure, culture, people and organizational performance....1
Identify the essential nature of managerial work in terms of both function and process............2
Role of leadership & variables that determine effective leadership and management................3
Evaluation of behavioural approach to management & factors that affect differences in
individual behaviour....................................................................................................................4
CONCLUSION................................................................................................................................6
REFERENCES................................................................................................................................7

INTRODUCTION
Organizational culture defined as to create the frame of reference in which structure of
the enterprise needs to be designed. Henceforth, this can be stated that communication and
relationship plays crucial role to set up healthy working culture (Roughton, Crutchfield and
Waite, 2019). Thus, all employees of the organization must follow rules and regulation of the
firm so that all things can be conducted effectively.. Therefore, organization culture transfer the
rules, believes, attitudes, behaviour, and assumptions that govern by the enterprise that how
people perform their work practices
The present report is based on Organizational structure and culture of Tower bridge dry
cleaners. It is dry cleaning and laundry company provided the professional dry cleaning and
laundry services in London. The report will cover the various aspects of organization cultures
such as relationship Between structure, culture, people and organizational performance, function
and process of management, leadership role. Lastly, report will explain the relevant approach of
organization structure.
MAIN BODY
Analyse the relationship between structure, culture, people and organizational performance.
Organizational structure, culture, people and organizational performance is interrelate to
each other because without any of it organization cannot perform their work effectively
(Wiewiora, Smidt and Chang, 2019). On the other side, structure is the framework that defines
the types of culture is fit into the structure Therefore, people and organization performance
depends on the structure and culture because without clear structure departments and team
member cannot performer their job effectively.
Organizational structures
Organizational structure defines the set of activities that means the top manager of firm
allocate the task to team member and coordinate with supervision in order to achieve the
organizational goals. Thus, organizational structure is types of procedure that manages the daily
routine activities. Thus, The structure of Tower bridge dry cleaners can be classified as
hierarchical. In this structure. the senior management team takes the decision related to the
company end goal. In this, there have CEO, vice President and controller who all are responsible
for company future performance who manage the work activity. Therefore, Properly organizing
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structure can help Tower bridge dry cleaners for managing all the operations activity, aids to
improve decision making. Therefore , good structure provide the chance to organization that they
manage and operate multiple marker locations increase sales and customer service by prodding
quality product and enhance employee performance.
Organizational culture
Organizational culture highly impacts on performance of the people and company.
Therefore, this define the clear picture of internal and external activities. In addition to it, culture
also describes the core values of the firm that means how company manage their daily work by
interacting with team members, (Nekovee and Pinto, 2019). Therefore, the best culture can be
termed out as to reduce the conflicts at the work place because this enhance the motivation of
the employees. Thus, culture of Tower bridge dry cleaners is attractive as they give equal
opportunity and training to their employees and encourage them to share new ideas and take risk
to achieve goals. Thus, this culture is help to improve the online dry and cleaning services it
helps to encourage the employee in order to providing nest and quality services to the customer.
Thus, organization culture of Tower bridge dry cleaners is that they motivate the employees by
promotes the activeness among the workers. Therefore, quoted enterprise motivates employees
to improve the customer services by focus on customers’ needs and demands.
People and organizational performance
Employees is the most important resources for every organization that they produce the
product according to the customer and contribute for achieving the objective of the firm
(Christensen, 2019). Thus, Tower bridge dry cleaners manage their people by providing the
benefits, training and development programme, Communicate clearly and effectively, provide
opportunity and rewards etc. This all activity boost the employee motivation towards the work as
they deliver the best services to their customer provide flexible service which understands
individual needs and payment methods which work alongside and manage accounting system.
Thus, highly motivated employer gives their hundred percent and helps to organization to
increase the sales and demand.
Identify the essential nature of managerial work in terms of both function and process
Managerial work responsible for managing and leading the group of people and also
responsible for planning and managing the work environment, employee relationship ,and
organization policies and procedure. Therefore, the main work of manager is that they handle
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and guiding the people that how to achieve the goal. Therefore, the managerial work of Tower
bridge dry cleaners is that they manage all business activity related to the process and functional
departments like recruiting and selecting the best people for the right job. This managerial work
helps to organization in order to selecting the best candidate for future expansion (Haas, 2019).
On the other side, manager of the organization providing the proper training programme to new
and existing employees in order to enhance the performance of the employees. Henceforth ,
managerial work conducting timely performance management evaluations, monitor the
performance of employees etc. Therefore, manager of Tower bridge dry cleaners monitors and
controls the expenses and maks budget to minimising expenses. Tracking the records and
reporting scorecard results to senior management etc. Thus, this all activity helps to manager to
achieve the organizational goal. Three are different types of managerial function which is
planning, organizing, directing, controlling.
Planning – Manager of the Tower bridge dry cleaners make the proper planning related to the
staffing through different recruiting method such as internal and external procedure, selecting,
training, and developing employee.
Organizing – In this stage, manager implement the plan in order to identify the requirement of
resources.
Directing – in this stage, a manager of organization encourage the people, organize staff in
order to achieve. Manager Leading the people through motivating, communicating, guiding, and
encouraging.
Controlling - In this stage, manager check the result continuously.
Role of leadership & variables that determine effective leadership and management
Leadership can be defined as an action of guiding all members of an organization to
accomplish goals. There are several roles which are being performed by leaders of Tower bridge
dry cleaners' company. Some roles are described as follows:
Set clear vision: Setting a clear vision means to influence employees and make them
able to perform their duties by explaining the importance of employees performance and roles.
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Motivate employees: Leaders of Tower bridge dry cleaners try to find out the needs of
their employees and provide the same. They motivate employees by praising them and by giving
rewards to them towards achieving the company's goals (Adams, 2016).
Build morale: Leaders try to pull all employees together to work towards a common
goal. They also appreciate their team work and celebrate small victory. It increases employees
morale and trust for the company.
There are some variables that determine effectiveness of leadership and management such as:
Important variable that shows effectiveness of leadership and management is the ability
to communicate with employees and stakeholders of the company. An effective communication
shows effectiveness of management and leadership. It shows their confidence level.
Other variable is innovation and creativity. The ability to promote innovation within an
organization shows the importance and effectiveness of both management and leadership.
Flexibility and adaptability is also called an important variable which makes a leader and
manager more effective. Due to changes in behaviours of customers, Tower bridge dry cleaners
company has to face several problems, so it is important for manager and leaders to have
adaptability (Variables of effectiveness of leadership and management, 2019).
Evaluation of behavioural approach to management & factors that affect differences in individual
behaviour
Management refers coordination of all business activities and resources of an
organization for achieving determined objectives. Tower bridge dry cleaners offers several
services like dry cleaning of table clothes, shirt service, bed linen, alteration, shoe repairs,
collection and delivery, corporate services to their customers (County, 2015). So it is important
for manager of this company to manage all activities effectively for increasing customers
experience.
Behaviour approach to management focuses on identifying and satisfying needs of
employees by understanding their behaviour and motivation. Behaviours of members of dry
cleaner company can affect company's structure and its functioning, so manager focuses on
identifying their needs and satisfy them (Pettinger, 2015). There are several behavioural
management theory which can be adopted by this company such as Fedrick Herzberg's,
Maslow's needs theory etc. By making an effective use of Maslow's theory, Tower bridge dry
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cleaner can decrease labour turnover and satisfy all its employees. This theory has broken down
the needs hierarchy into 5 areas such as:
Physiological needs: Maslow believe that every individual have physical needs which
need to be fulfilled. It includes food, clothing and shelter. Different employees have different
types of needs and by satisfying these basic needs to employees, manager of Tower bridge dry
cleaner can manage behaviours of employees.
Safety needs: Safety needs include job security, protection and freedom from fear. If
manager provides them a safe and protective working environment then employees are less
likely to leave the company. The company can provide medical allowances for safety needs.
Belonging and love needs: It is called that the need for love and belonging emerges as a
primary motivator. For managing employees' behaviour, it is important for the manager of Tower
bridge dry cleaners to focus on developing a strong and friendly relationship with them and make
them feel respected and motivated (Behavioural management theory, 2016). By focusing on
group discussion, informal meeting Tower bridge dry cleaners can satisfy these needs.
Esteem needs: After satisfying basic and all above mentioned needs, employees seek a
status and reputation. After identifying these needs, it is essential to offer them promotional
opportunities on their performance basis. Bt recognizing, proving rewards, the company can
satisfy these needs.
Self actualization needs: when individuals feel that they have made full use of their
capabilities and potentials then this needs are being fulfiled. When they feel that they have done
well and they are doing well then these types of needs fulfilled. For example, the company can
give promotional opportunities, appraisal etc.
So, it can be said that by implementing this theory, Tower bridge dry cleaners can
manage their employees' behaviours and satisfy them by fulfilling their needs (Laudon and
Laudon, 2016).
There are several factors that affect the differences between individual behaviours such as
abilities, attribution, gender, attitude etc. Different individuals have different behaviours and it
all depends on their attitude, abilities which make them differ from others.
Abilities: Skills and abilities are called the primary factor that affect differences in
individual behaviour. There are mainly 3 types of abilities which individuals posses such as
intellectual, physical and self awareness. Some employees of Tower bridge dry cleaners have
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more physical strength as compared to other, while some have verbal and analytical reasoning
abilities that differentiate them from other employees.
Gender: It is stated and has been proven that male and female stand equal in the context
of job performance. There are some organizations who make differences between the genders
(Wang and Hou, 2015). Men are preferred rather than women in some working areas because
men have more physical strengths than females.
Attitude: Attitude is reaction and say response of individual on something. It is also
called feeling of employees towards their job, their colleagues and their superior. Some
employees have positive attitude and others have negative attitude and it is the main factor that
differ individuals from others.
CONCLUSION
From the above study it has been summarized that organizational culture and structure
have interrelation with its people and its overall performance. By implementing different cultural
theory the company has increased its productivity and overall performance. This essay has also
shown the importance of roles of leadership and management for managing an organization
effectively and accomplish determined objectives. Further it has evaluated behavioural approach
to management and all factors that affect individual differences. Maslow's hierarchy of needs
also played a vital role as it helped organizations to identify its employees' behaviour & satisfy
their all needs for retaining them within an organization for the long run.
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REFERENCES
Books and Journals
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Framework for Effective Leadership. p.131.
Christensen, T. 2019. Blind spots: Organizational and institutional biases in intra-and inter-
organizational contexts. In The Blind Spots of Public Bureaucracy and the Politics of Non‐
Coordination (pp. 49-67). Palgrave Macmillan, Cham.
County, B., 2015. Bridge Boulevard Reconstruction Coors Boulevard to 8th Street.
Haas, D.F. 2019.Interaction in the Thai bureaucracy: structure, culture, and social exchange.
Routledge.
Laudon, K.C. and Laudon, J.P., 2016. Management information system. Pearson Education
India.
Nekovee, M. and Pinto, J. 2019. Modeling the impact of organization structure and whistle-
blowers on intra-organizational corruption contagion. Physica A: Statistical Mechanics and
its Applications. 522. pp.339-349.
Pettinger, R., 2015. Standards: A Behavioural Approach to Management. In The True Value of
CSR (pp. 264-279). Palgrave Macmillan, London.
Roughton, J., Crutchfield, N. and Waite, M. 2019.Safety culture: An innovative leadership
approach. Butterworth-Heinemann.
Wang, W.T. and Hou, Y.P., 2015. Motivations of employees’ knowledge sharing behaviors: A
self-determination perspective. Information and Organization. 25(1). pp.1-26.
Wiewiora, A., Smidt, M. and Chang, A. 2019. The ‘How’of Multilevel Learning Dynamics: A
Systematic Literature Review Exploring How Mechanisms Bridge Learning Between
Individuals, Teams/Projects and the Organization. European Management Review, 16(1),
pp.93-115.
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Behavioural management theory. 2016. [ONLINE]. Available through. :
<https://www.cliffsnotes.com/study-guides/principles-of-management/the-evolution-of-
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Variables of effectiveness of leadership and management. 2019. [ONLINE]. Available through. :
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