Organizational Behavior: Reflective Case Study on Effective Teams

This case study examines a retail company's organizational behavior, focusing on the CEO's leadership and the roles of his team members: the staff chief, chief operational officer, and managers from sales, finance, and production departments. The study highlights communication and leadership issues, such as the CEO's relationship with the COO and the impact of poor task delegation and coordination. The case study explores the consequences of these issues, including inaccurate financial records and decreased productivity. Two key questions are posed: What are the benefits of a good relationship between the CEO and COO, and what steps can the CEO take to improve leadership and communication? Example answers are provided to demonstrate potential learning outcomes. The case study draws on academic references to support its analysis.

Organizational Behaviour Assignment 2
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Case study
“The key Components of my effective team”
Background
This contemplated case study is referred as the very popular and dominant retail company
dealing in beauty products in Australia. The focal point of this case study is to notify the actions
and responses of the working group and an individual employee working in a dynamic
environment. In company all the responsibility of watching the staff and its working on the chief
executive officer who is named as Richard fuld and CEO of a company is also accountable
allocate duties to employees. Ceo of the company should maintain its work in a way that assists
the company to fulfil its goals and get development. The CEO of the company is having to
charge for all works perform by senior staff and subordinates of the company and manage their
work in order that attempts to get success for the organisation. Ceo prepare a team and perform
with all its staff to achieve the company's goal. The executive level employees assist in different
departments like marketing, legal services and finance. The CEO of the company is also
accountable to plan its work in such a way that helps him to accomplish its aims. Ceo is the
highest ranking employee in the company and who handles all working in a company from
planning to execute any plan. He is also responsible to organise all works and resources in the
company (Boyle and et. al., 2014). Whose primary responsibility is to manage all corporate
works and make decisions.to attain its goals in company CEO works with its five members team
involves, the staff chief(tom Anselmi), chief operational officer (denial smith), sales department's
manager (Robert stamped), finance department's manager (Michael clerk) and production
department's manager( Donald guloein).
Duties and responsibilities of all the members of the team
The above-mentioned team members are responsible for their work and duties that are performed
by them after assigned by an executive officer of the company and also report on a daily basis to
CEO of their all day working. All the staff members who are associated with the CEO's team and
accountable to provide all the related information that is made on the basis of belief. It is
important that all the team members are accountable to perform their works in a way that will be
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helpful for the company to attain its goals. All subordinates are responsible for performing their
duties and team member’s duties and responsibilities are prescribed below.
Tom Anselmi who is staff chief, he is liable to authorise all its subordinates to work within the
team and pursuing the goals of the company. All subordinates of the staff chief are responsible
for the answer to him for their daily workings. Staff chief is accountable to resolve all the issues
of their lower staff and also responsible to coordinate the CEO and lower staff to communicate
their problems, getting for better solutions for it. Under his surveillance all the works performed
by lower staff very adequately.
The chief operational officer Daniel smith, he is accountable for supervising the numerous
business lines and their departments connected to the product development and improvement
while delivering the products to customers. Coo of the company is answerable to manage all
internal as well as external activities (Johnson, 2015). He is also responsible for cover all the
policies to top-level executives with helping out her team to constitute an effective and ample
team. The operations and working of the company are performed under his supervision.
Donald guloien, the manager of the production department, in the company his role is to manage
and supervise all the staff who are indulging in producing process and directed them for
designing of the product as per customer demand. He is also responsible for ensuring high-
quality goods production by staff according to changing the environment of the market.
Next is the manager of the sales department Robert stamped, he is accountable to accomplish all
sales targets in the company set by manager and intensify their sales volume. He is also
responsible for increasing the market share through achieving more customers and it assists to
company amplify its revenue.
Manager of the finance department (Michael clerk), as a finance manager he is accountable to
manage all financial activities and its requirement in the company. He has to make sure that there
is an effective balance between equity and debt of the company. He is also responsible for
overseeing all the assets and liabilities of the company and maintains a proper balance with it.
Issues in relation to Management/Leadership and communication problems
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In the retail industry, the leaders require to maintain stability among decided tasks and
manpower of the company. In industry employees, efficient and perfect working can be done
only with their motivation that should be provided by their leaders and it can be possible when
leaders perform their responsibilities and duties successfully. Daniel Smith has to qualify to take
decisions expeditiously to resolve the issues of customers. In last week, it is perceived that
Donald guloein has not performed his task and duties due to this the other staff of the company
was unable to fulfil the needs of customers as per their requirements and accomplish their work
involving inventory inspection and cleaning. Moreover, Tom Anselmi has also failed to assign
the tasks related to retails to his subordinates. The abovementioned derelictions affect the
company's productivity and profitability. Last month, the requirement and supply fulfilment was
inspected by the production department's manager and he found all stock was adequate to
produce goods according to customer needs. Reasonably, it affects the sales department and sales
manager found that the postulation of leaders and production manager were not adequate to
accomplish the production according to sales departments and leads to adverse impact on sales
revenue in the company (Neves & Story, 2015). Due to all these issues financial records were
also get inaccurate and having many errors in it with all wrong accounting entries made in the
record, it's resultants in wrong financial reports were maintained. Further, it is notified that the
coo and CEO was not having good and understandable relations between them and if the CEO
availed the best advised for better operational activities in the company. In the company, all
these wrong and misappropriations could be stopped if it timely conveyed to CEO of the
company, CEO of the company advised better and resolved all the issues and bring transparency,
supervision for all employee.
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Questions related to the case study
Here two questions are made on the basis of the above-referred case study
1. What comes off if Richard and Daniel having a good relationship?
2. Which steps taken out by the CEO of the company to strengthen the leadership and
communication practices in the company?
Example Answers
1. What happens when both Richard and Daniel shared a good relationship?
Timely communications of this issue can be done possible if they both are having a good
relationship. Lack of coordination and collaboration among managers and then the failure of
leading team, mismanage all functions related to assigned duties ton lower level staff. It needs to
notify that Daniel manage and oversee all activities performed in the production department and
he also collaborated with his all team members so there were no problems emerged. Even he is
an operational officer in spite of this he assigned the duty to overlook and manage activities of
the production department. Further, if both the managers collaborate with each other it assists
their team members to have proper guidance. It also confirmed that if they both are maintained
good relation and better understanding then they could maintain all activities and recognise all
issues and resolved them and it resultant in no issues such like arose in the organisation
2. What could the CEO have done to enhance the leadership and communication practices
in the organization?
In leadership, this mainly effects that effective decision was taken out by officers and managers
in the company to indulge more employees. According to this case study, the CEO should
conduct some programs for managers to develop their skills. if CEO of the company having good
relations and better communication with employees and all managerial staff of the company it
should be helpful to detect any issue and resolved that in a timely manner. For this is important
for the CEO to communicate with staff and resolve their problems. Moreover, it is important that
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there should be also some policy with the help of `its employees to feel free to convey their
thoughts and suppose themselves connected with the whole team.
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References
Boyle, Douglas, Mahoney, Daniel, Carpenter, Brian & Grambo, Ronald 2014, ‘The Importance
of Communication Skills at Different Career Levels’, The CPA Journal, vol. 84, no. 8, pp. 40–
45, accessed from. https://search-proquest-com.ezproxy.scu.edu.au/docview/1625569510?
accountid=16926&rfr_id=info%3Axri%2Fsid%3Aprimo
Johnson, Marcine 2015, ‘Sharpening Your Soft Skills’, Strategic Finance, vol. 96, no. 7, pp. 17–
18, accessed from: https://search-proquest-com.ezproxy.scu.edu.au/docview/1645025924?
accountid=16926&rfr_id=info%3Axri%2Fsid%3Aprimo
Neves, Pedro & Story, Joana 2015, ‘Ethical Leadership and Reputation: Combined Indirect
Effects on Organizational Deviance’, Journal of Business Ethics, vol. 127, no. 1, pp. 165–176.
https://link-springer-com.ezproxy.scu.edu.au/article/10.1007/s10551-013-1997-3
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