Change and Transformation: Consultant Report and Action Plan Analysis

This report analyzes the change and transformation initiatives at Jobs International (India), a subsidiary of JI (UK). The report begins by presenting recommendations from a consultant to Mr. Jacob, the owner, focusing on adapting to Indian business practices, modernizing organizational structure, and improving staff relations. It then explores the obstacles Mr. Jacob might face in implementing these recommendations and how he can overcome them. The report further examines Mr. Jacob's actions after receiving the consultant's report, including actions he should take and the reasons behind them, as well as the challenges he anticipates and the strategies to address them. Finally, the report outlines an action plan developed by the managing director of JI (India), addressing the challenges and obstacles she faces in implementing changes within the organization. The report emphasizes adapting to Indian culture, improving employee relations, and adopting a modern management approach to achieve organizational goals.

Change and Transformation

Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
1. Write as a consultant....................................................................................................................3
A. Recommendations as to how Mr. Jacobs should proceed.......................................................3
B. Obstacles Jacob will face in implementing the recommendations and how can these
overcome......................................................................................................................................4
2. Write as Mr. Jacob who has received consultant report..............................................................5
A. Actions should be taken and reasons behind that actions.......................................................5
B. Obstacles which are faced by Jacob and how he will overcome it.........................................6
3. Writing as managing director of JI..............................................................................................7
A. Action plan for changing situations of jobs international (India)...........................................7
B. Obstacles which are faced by managing director and how she will overcome it....................9
CONCLUSION..............................................................................................................................10
REFERENCES................................................................................................................................1

INTRODUCTION
Change refers to modification in actions to get the desired results. Under transformation
beliefs are modified so that desired results can be achieved through natural actions. Jobs
international Ltd (India) is the subsidiary of JI (UK). It is the family owned company, whose
owner is David Jacob. The aim behind staring this company in India was to give advice to Indian
who want to work in UK. This report will discuss the recommendations which are given to Jacob
by the consultants and how will Jacob overcome obstacles. Further, it will discuss that what
action will Jacob take after consultant's report. This study will also discuss action plan made by
managing director and how she has overcome obstacles which she has faced.
MAIN BODY
1. Write as a consultant
A. Recommendations as to how Mr. Jacobs should proceed.
Mr Jacob should separately ask his cousin that what problems she is facing and also make
her understand that it is not the international company in which she was working, as the
company is situated in India, so she has to understand Indian values, beliefs, culture etc. as if the
manager have to achieve the goals of the organization then they have to coordinate with the
employees by understanding their sentiments (Chlopczyk, 2019). It has also noticed that the
organizational structure which is followed is traditional and hierarchical as compare to other
same companies which are operating in India. So company should change their organizational
structure and adopt modern organizational structure which are used by other similar companies.
In the organization there was lack of professionalism regarding how the workforce is doing there
work, it also seen that company is working as the separate units and not integrated one. Staffs are
always given instructions of small things also which is the waste of time rather company should
delegate responsibilities to their employees and manager should not interfere into small activities
taken by the employees. Organization should trust their employees because it will motivate them
and which will be helpful in increasing their productivity and staffs should also given training by
the company that how to deliver work in the professional manner, as doing work in professional
manner saves time and efforts and help the company to achieve the goals much faster.
Earlier when Mr Jacob was running the company he was having personal attachment with the
employees but the present manager is not having personal attachment with employees, so Mr

Jacob should ask his cousin to develop good relation with the workforce which will help her to
make the work done by employees more easily as the workers will respect her if she will respect
them. Current manager should change the management style, such management style should be
adopted which is highly informal and should also include staff in decision-making process. Any
decision which is taken by Mr Jacob should consider that earlier when he was handling the
company was smaller and now the company has expanded so with the expansion of the company
things changes and does not remain the same as it was previously. Introducing new divisions for
Australia and North America into the structure can make situation bad, so this should not to be
done (Carroll and Jarvis, 2017). New manager is focusing on open discussion and by which the
employees are not comfortable and is also not according to Indian culture and as a result
criticism is faced by the manager, so such discussion practice should be adopted by which staffs
are comfortable and can give honest feedbacks. Jacob should also ask her cousin to stop going
for her personal work in the office time as that is lowering employee morale. Earlier employees
were getting salary in advance for any financial need but now it has stooped so company should
again restore this.
B. Obstacles Jacob will face in implementing the recommendations and how can these
overcome.
Major obstacles will be faced by Jacob as he has to discuss the problem with the manager
which is going in the company and the manager is his cousin only, so he can't openly say
anything which he wants because what if his cousin take anything in the wrong way and if this
happens then she will tell this to her parents and her parents will tell Jacob's parents and that can
bring differences in the relationships. If will be also difficult for him to make manager to
understand Indian culture as according to the manager organization should work on international
standards only and not to be considered cultural aspect. Mr Jacob can also feel difficult to tell
their employees that his cousin is a great manager, and they should coordinate with her because
now employees does not like and rather completely against her (Trost, 2020).
The obstacles can be overcome by if Mr Jacob will talk with her cousin by considering her
manager only and not the family member as personal and professional life are different so one
should keep it separate only. Manager should be provided training so that she can learn that how
she can deal with employees by taking care about the culture, and she should start trusting
employees and should do coordination with them because that will only help in achieving the

objective of the company. Jacob should make her understand that this organization is not like her
previous organization and every company is different from another so have to operate
accordingly. Company should start delegating responsibilities to the workforce so that they do
not blame manager for everything so that is why they should be responsible for the work deliver
by them. Jacob should have a conversation with his employees also that her cousin is their
manager, and they should respect her and do not criticize her all time and should also give her
sometime so that she can understand Indian culture (Hölscher, Wittmayer and Loorbach, 2018).
Company should organize such activities and get together in which employees and manager both
should participate so that will be helpful in bridging the gap between them and such management
style should be adopted which can be helpful in resolving conflicts and enhance teamwork.
2. Write as Mr. Jacob who has received consultant report
A. Actions should be taken and reasons behind that actions.
After getting report from the consultants I would take immediate actions which will be
like I will organize meeting with the employees and make them understand that now the
company is not that small as i.e. was previously and because the company is growing so manager
cannot control everything and cannot handle every day to day work and there is no need to be
nervous because the managing director is doing certain changes because the company is
expanding and if the organization is growing then necessary changes have to be done and that
should welcome by every workforce. I am clearing this that my cousin is appointed as a manager
because she is having knowledge and possess skills regarding that and if I see that in future if
anyone is eligible for this then will definitely get chance. I will also meet the manager and ask
her to understand the employees and this organization is not like her previous company so should
not compare and operate JI like her previous company.
She has to understand that team spirit will be built only if she will understand the
employees, only ordering them will not be helpful and also India and UK both are different so
their workforces and there is no need for Indian employees to work as UK employees because
every employee have different way of working and that is only their uniqueness, and she should
stop taking 2-3 hours of break during working time because in that time if the workforce will
face any problem then who will they approach and there is no need for her to work on weekends
until and unless there is emergency, and she should also give herself some time so that she can
work with her full energy. I will also instruct manager that meetings should be there once or

twice in the week with the staff so that they can tell that what issues they are facing and can also
give innovative ideas which will help the company in the future.
I will encourage modern organizational technique over traditional one because company
have to work according to the time so if the time is demanding to change the organizational
structure then should definitely think over that. I will recommend manager to adopt my
leadership style over her leadership style because what leadership I was possessing was resulted
as a good leadership style (Antoni and et.al., 2017). The discussion which is taken by the
manager was straight talking which was discouraged by the staff so by considering Indian culture
discussion should be done. Now employees are feeling that they are not part of the company and
are only using for completing company's target and which is bad for the company because it can
increase the employee turnover rate and which can affect the reputation of company. Previously
fare well gifts were given to employees and now it is not given, so I will again start this system
because it makes the existing employees feel that they are valued by the organization, along with
this also start giving advance to them in case of financial emergency.
B. Obstacles which are faced by Jacob and how he will overcome it.
Obstacles could be like there are chances that manager can take me in the wrong manner
and can also think that I feel that she don't know how to manage the company and that can affect
our professional as well as personal relations and there is also possibility that manager can leave
the organization as she can feel like that she got insulted (Martono, Khoiruddin and Wulansari,
2018). By solving these issues can affect the business manager she can feel that I am comparing
her with myself and through which she can feel bad. She can deny that she will not change her
leadership style and when I will address employees they can feel that I am taking side of
manager because she is my cousin and not understanding their situation, If I will tell employees
to coordinate with the manager and that can reduce the morale and level of motivation in the
workforce.
To overcome the issues I will address employees and manager together so that any issues
which are between two parties can be solved immediately and there will be no confusion and
conflicts afterwards. I will also start some rewards or incentive schemes into company so that
will encourage employees to work hard unlike considering every small issues because rewards
are extra income to the employees. I will also have conversation with the employees once in two
months so that if they face any issues they can directly said to me and I can solve on my level

before it has become big. I will instruct manager that on every weekend employees should make
done the activity so that they will be motivated in adopting changes easily because as per the
consultant report I had saw that employees are not ready to adopt changes easily.
I would also make the staff clear that everyone will get promotion chance in this
company but that will depend on their skill and hard work (Idowu, 2017). This can helpful in
giving immediate kick to the employees performance because then they will start respecting their
manager because they will know that she manager not because she is the cousin of Jacob, but she
is manager because she is deserving. I will share my experience with manager when I was
operating this organization that under the issues how I had handles this company so that will give
idea to the manager that how she should behave when there are any issues in the organization.
3. Writing as managing director of JI
A. Action plan for changing situations of jobs international (India)
Some problems have been identified with JI (India), that is a family business. It is found
that successor of thsi company after the retirement of David Jacob, managing directir and main
shareholder of the company. After his retirement he appinted his cousn, english woman for take
over. Her styles of managing and leading was difefrent than Jacob. It created several problems
and rsentment among employees. Some areas that play a vital role when an organization
operaties in diffeent countries. Some areas on which I could have focused as a consultant was:
Organizational structure, leadership styles, motivation. So, on the basis of all these iodentifeid
areas, actions can be taken out for making this company and new operations in Eastern
European successful
Areas need to be focused Actions or appropriate tools Time frame
Leadership style or
engagement of employees
It is found that due to adopting UK's style of
performing in India created resentment among
them. Employees had fear because of
changing style of performing. So, in this
regard, the best or appropriate leadership style
can be used. One of the best strategy or
leadership style that can be fit in all types of
situations is: democratic. As all employees of
It will take
approximate 3
months.

India and UK are well-trained and talented.
So, by providing them opportunities of taking
decision and providing suggestions, staff t
retention rate can be improved (Fiaz and
Saqib, 2017). It is the main key of improved
image and also help company in
accomplishing goals.
Organizational structure When an organization operates in more than a
country whose structures vary then it affects
on employees' performance. Hierarchical
structure along with open door policy will be
the best action. It can help employees to
communicate with managers and their
colleagues openly. It also improves their
relations. It is found that Indian employees
were told to adopt style of the UK and it
increased fear among employees and
resentment. They were not happy wit the new
appointed manager. So, by adopting
hierarchical organizational structure with open
door policy, communication can be improved.
Communication is other main key of success
and improved relation of employees
(Smarzhevskiy and Solovev, 2020).
4-5 months
Motivation to employees Due to changing style of leaders and others,
employees became de-motivated. Some rules
like rewards to employees on their leaves,
who have completed 5 years were changed,
advanced salary to employees were declined.
It de-motivated employees. So, in this context
4 months

it can be said that there is requirement of
considering or viewing employees as the most
important resource of the company. When
employees are being valued then they become
loyal towards the company and put efforts in
accomplishing goals. For motivation,
advanced salary, perks like flexibility, part-
time opportunities, rewards on the basis of
performance can be given.
On the basis of above discussed problems and actions for reducing problems, it can be
said that JI (India) can exand and develop its business and improves image.
B. Obstacles which are faced by managing director and how she will overcome it.
The biggest obstacles which is faced by the managing director that she want to appoint
Australian and North American employees only when the company will expand the business in
Australia and North America as she is having thought that those people will support them. Here
the managing director wants to introduce new people in the new business and it is not easy for
the new people to run new business as new business require experienced employees in that field.
She tried to give conversation with the employees of JI (India) but did not succeed as the
employees thought that they are bullied by the manager by saying that they are working in the
unprofessional manner. She has also started communication sessions with the workforce in
which she was discussing the mistakes of employees and their area of improvement. But that
resulted in failure because staff is not interested in discussing problem openly and as a result
only manager is speaking in the session. Managing director also want to start management
development programme so that new ideas can be brought but this is also criticized by the staff
rather consider this as the opportunity.
To overcome the obstacles she has to change her way of expressing as she cannot directly
go to the employees and say that they are working in a non-professional manner because this will
be taken as ego by the staff rather she can say this that you are working good but to reach
towards excellence you have to make improvement on this area and as a result every good
activity of managing director is also criticized by the employees like the management

development programme. She should change the leadership style and can adopt democratic style
of leadership so that employees views and opinions can be considered. She can also change
organizational structure and adopt modern method to handle the company (van der Kolk, van
Veen-Dirks and ter Bogt, 2019). Effective communication is helpful in the growth of company
so manager make sure that a healthy meeting is carried by them, and she can also introduce
incentive scheme which will give opportunity for the employees to earn extra and also can
improve the image of managing director in front of the staff so in the future if the manager takes
any meeting the employee will take that meeting in a positive manner but not take negatively.
CONCLUSION
Through this report it can be concluded that change is very important for every
organization because it is helpful in achieving the goals. In this report recommendations are
given to Jacob by the consultant so that he can overcome the obstacles which he is facing. This
report has also covered action plan which is made by the managing director by stating the
obstacles which she has faced in this.

REFERENCES
Books and journals
Antoni, C.H., Baeten, X., Perkins, S.J., Shaw, J.D. and Vartiainen, M., 2017. Reward
management: Linking employee motivation and organizational performance.
Carroll, T. and Jarvis, D.S., 2017. Change and transformation. Routledge handbook of Asia in
world politics.
Chlopczyk, J., 2019. Change and transformation in the storytelling organization. In Transforming
Organizations (pp. 21-34). Springer, Cham.
Fiaz, M., Su, Q. and Saqib, A., 2017. Leadership styles and employees' motivation: Perspective
from an emerging economy. The Journal of Developing Areas. 51(4). pp.143-156.
Hölscher, K., Wittmayer, J.M. and Loorbach, D., 2018. Transition versus transformation: What’s
the difference?. Environmental innovation and societal transitions. 27. pp.1-3.
Idowu, A., 2017. Effectiveness of performance appraisal system and its effect on employee
motivation. Nile Journal of Business and Economics. 3(5). pp.15-39.
Martono, S., Khoiruddin, M. and Wulansari, N.A., 2018. Remuneration reward management
system as a driven factor of employee performance. International Journal of Business &
Society. 19.
Smarzhevskiy, I.A. and Solovev, D.B., 2020, April. Model of Organizational Behavior in a
Hierarchical Structure. In IOP Conference Series: Earth and Environmental Science
(Vol. 459, No. 4, p. 042003). IOP Publishing.
Trost, A., 2020. Managing change and transformation. In Human Resources Strategies (pp. 329-
347). Springer, Cham.
van der Kolk, B., van Veen-Dirks, P.M. and ter Bogt, H.J., 2019. The impact of management
control on employee motivation and performance in the public sector. European
Accounting Review. 28(5). pp.901-928.
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