Management and Operations Report: Osymar Construction Analysis

This report delves into the management and operations of Osymar Construction Limited, a construction company operating in East London. The analysis begins by differentiating the roles of leaders and managers, exploring various leadership styles, including situational and contingency leadership. The report examines the strengths and weaknesses of both managers and leaders, and discusses different theories and approaches to address the company's operational challenges, such as issues in coordination and finance. It explores how leadership can foster positive relationships and improve company productivity. The report also analyzes factors within the business environment that impact operational management, decision-making, and the wider community. Finally, the report offers a critical analysis of leadership theories within Osymar Construction, aiming to provide insights into effective management practices within the construction industry.

Management and
Operations

TABLE OF CONTENTS
Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
1...................................................................................................................................................1
2...................................................................................................................................................2
3...................................................................................................................................................3
4. Different models and theories of approach for future operational activities for
Osymar construction limited....................................................................................................4
5...................................................................................................................................................5
6. Different theories and approaches that solve the issues of Osymar Construction
Limited........................................................................................................................................6
TASK 2............................................................................................................................................7
1...................................................................................................................................................7
2. Explanation of importance and value of operations management in achievement of
main business objectives.........................................................................................................7
3. Explanation of ways in which leaders and managers can focus upon bringing
improvement in efficiencies of operational management...................................................8
4. Factors within business environment that can impact operational management as
well as decision making of managers and leaders of Osymar construction....................9
5. Analysis of ways in which different factors affect the business environment and
wider community.....................................................................................................................10
6. Critical analysis of different theories and approaches to leadership within Osymar
Construction Limited...............................................................................................................11
CONCLUSION.............................................................................................................................11
REFERENCES............................................................................................................................13

INTRODUCTION
The report consists of the construction company named Osymar Construction
Limited. The company is a private business organisation. The headquarters are located
at the Ilford Essex and operates in East End of London. The company get affected by
the economic downturn. The company compete in the construction industry, renovation
and specializing. The company is provided with a construction project of construction,
renovation of kitchen and bathroom but the company is unable to handle the work. The
major issue was to manage the workforce, taking the collective responsibility, lack of
responsibility and inability to raise the funds. The report discusses about the roles and
the characteristics of the leader and the manager analyse and differentiate the role of
leader and function of manager. The different roles of the leader and the manager are
discussed for different situations. Different theories and concept are discussed along
with the weakness as well as the strength of the leader and the managers are
discussed. The approaches to the operational management are discussed. The
improvement in the operational management to be successful in achieving the objective
is discussed. The factors impacting the business environment and the analysis of the
business leadership and the business theories are provided at the end.
MAIN BODY
Task1
1.
A person responsible for administrating as well as managing a group of staff at
the organisation is called manager. A person who leads the group of people in the
organisation is called leader. The comparison in therole of leader and manager are:
 Required at all the levels–leader as well as managerare required at all the
levels of operation for the management of organisation. It is important for the
making of the policies and plans.
 Representative of the organisation –leaderand manager are required to
represent the organisation (Buil, Martínez and Matute, 2019). They have to
communicate with the staff. They are the representative of their own department
also.
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 Integrate the personal goals with organisational goals –they are responsible
for integrating the personal goals with the organisational goalsusing the
leadership skills.
 Solicits support–they have to collect the support for the organisation.The
maturity, personality and intelligence help in getting the positive results for the
organisation.
 Be the friend, guide and philosopher –they have to be the friend by sharing
the feelings, desires and opinions with the staff members of the organisation.
They can use their experience and intelligence whenever needed to guide the
staff.
2.
According to the situational leadership theory, the leadership styles are needed
by the Osymar Constructionfor maintaining the confusion between the staffwhile
working of different sites. The leadership style should be such thatit needs to tell the
people what to do.The leader needs to tell the ideas as well as the messages that can
be followed by the staff. The staff can be needed to give freedom with the work for
increasing the participation.In this style the leaders need to put more decisions on the
staff for giving more responsibility on them. The SLII leadership style is depend on the
behaviour of the leaders that are: highly directing and supporting behaviour is low for
directing, in the coaching it is high on supporting and directing behaviour, in supporting
the leadership style is high on supporting as well as low on directing behaviour along
with delegating in the leadership style is low on supporting as well as directing
behaviours.
The effective management according to the Henri Fayol describe the role of
management that are:
The manager needs to plan for the conditions in the future, securing the
achievement for the future goals and develop strategic objectives for the organisation
(Tsvetkov and et.al, 2019). The manager needs to evaluate the future factors that might
affect the organisation, the manager need to shape the future operational and
landscape of the company. The manager needs to organise the staff along with aligning
the organisational activities. The manager needs to supervise the staff for achieving the
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goals of the company. Manager need to command the staff while being in the policies of
the company. The manager needs to harmonise the activities as well as the procedures
in the organisation. The manger needs to control the activities within the company are in
accordance with the general policies as well as objectives.
3.
The working under pressure at the Osymar Construction Limited and the
completion of the task that represent the competency, quality assurance as well as
effectiveness and the role of theleader as well as the function of manager required for
these tasks are given below:
 The leader needs to support the staff for achieving the specific goal and the
managerneeds to manage the entire organisation.
 The leader needs to possess the foresightedness and the manager needs the
intelligence for the organisationcompletion and looking forward for the future.
 The leader needs to set the direction as well as the manager plans the details for
the working (Oc, 2018).
 The manager takes decision for the working and the leader facilitates the
decisions.
 The manager tries to resolve the conflicts and the leader can use the conflicts as
an asset for the organisation.
 The manager uses the transactional leadership style and the leader uses the
transformational leadership style for the working.
 The leaders promote the change in the organisation for the working and the
manager reacts to the change.
 The leader needs to align the staff for working under pressure and the manager
need to organise the people.
 The leader as well as the manager strives for working in the right directions for
completion of the work.
 The leader need to focus on the people for completing the work and the manager
need to focus on the procedure a well as the process of the working for the
completion and working under pressure.
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 The leader will aim for development and the growth of the staff and the manager
will aim for the completion of the work and achieving the end results.
4. Different models and theories of approach for future operational activities for Osymar
construction limited.
Situational leadership
This leadership suggest that not one leadership style is suitable for the
organisation. Style is depends on strategies and types of leadership that suits for task to
be done and completed effectively. For development of team member the effective
leadership style is adopt according to the situation by an effective leader (Baltaci, and
Balcı, 2017). This is an effective model of leadership that adapts according to needs of
teams and also beneficial by balancing the organisations operations. To get succeed in
future operational activities the effective leader of Osymar construction limited have to
adopt best suitable style for competing operations in company and can manages work
effectively for growth and increases productivity of company.
System leadership
System leadership is a collection of skills and capabilities that are used by
individual or organisation to enable and also support to process of change level system.
With system leadership enables to leader to create conditions in organisation that all
people can work effectively and increases their productivity. In system leadership
changes can be done by combining coalition, collaborative leadership and system that
mobilize to innovation to increase the productivity in organisation and change in system
that help company to increase their system for their future growth. System leadership is
suited in organisation having complex challenges and have to face challenges
effectively by changing in system. The best suited for company to solve complex
process easily.
Contingency leadership
The leader’s effectiveness is depending upon the chances of his style for
leadership that matches to task or situation of organisation. There is no one style of
leadership that leaders adopt (Shafique, and Beh, 2017). According to situation effective
leader’s style is to be best fit that helps to get success in task or situation and give
positivity towards organisation goals. The dimensions for contingency leadership are:
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Leader- member relationship:
Members have trust, confidence towards their leaders to perform task and also
have respect so this relation is maintained.
Task structure
It is a degree through which task assignments are to be procedurized in a
structured or unstructured way.
Position power
It is a degree that influences leader over their variables like hiring, promotions,
increase in salary, firing etc.
5.
The strengths of the manager are that help in different approaches are the
reliability, the strength is found in the work ethic foundation as well as ithelps in building
the trust among the staff. The strengths isin the organisation by the manager. The
manager organise the staff for efficiently working in the organisation. The manager
connects the staff together for completing the task as well as take the great
understanding of the process. The mangers prepare the deadlines as well as timelines
and stay with it.
The weakness of the manager is of near sightedness, the managers get stuck in
the pattern and they forget to look for solution that is betterand the innovation that are
common to the process. The resistance to change of the manager is weakness as this
resist the change in the system (Pérez and et.al, 2018). The mangers have the fear of
unknownand cripple the desire for doing new things.
The strengths of the leadership are that they are passionate about their values as
well as their ideas. The leaders are able to inspire the staff and make them come on the
board. The leaders are the ones that are ones who look for the new approaches for
doing things. The approaches by the leaders look for different angle to the old problem.
The weakness of the leadership is underestimation and attachment. The leaders
jump to new ideas without thinking much of the planning things out. The leaders get
caught away with the projects and the ideas without recognizing the feasibility.
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6. Different theories and approaches that solve the issues of Osymar Construction
Limited.
Issues in coordination, finance
Operational issues faces by company can be reduced by building relations
between leaders and member of Osymar. Leaders have to give regular awards and
appreciation with the completion of work on time and effectively that increases
productivity of company. Transformational theory of leadership refers to build the
positive and effective relations between leader and member of organizations. This
theory is used by the leaders of Osymar to reduce turnover from the company and build
coordination and work collectively for increase finance of company (Bui, Zeng and
Higgs, 2017). Trust, confidence, loyalty and respect are made by members of
transformational leader. To increase trust and confidence among member’s leaders
have to communicate with them on regular basis and solve their issues that they are
facing during the operations of company. This leadership theory helps to maintain
positive relations and increases confidence, decrease turnover rates, and effective
working can be done collectively so that the Osymar productivity increases and also
increases growth in industry and again Osymar can lead the industry of London. This is
an effective theory that is to be used by Osymar leaders so that relations are made in
company and leads the company to increase their productivity.
Issue faced by manager to perform its role
In Osymar manger is confused to act like a manager or leader, as with the use of
this theory it can be solved. Situational theory suggests that not only one leadership
style is used. The leadership styles are varies with situations. According to situation
best suited leadership style is to be used. As manager is also a leader, they have to
plan, make relevant decisions, persuade. According to situation Manager has to use its
leadership style that helps to maintain good working culture in organization (Ridlwan,
Purwandari, and Syah, 2021). Manager also has leadership qualities and these qualities
are to be implemented according to situation prevailing in Osymar construction limited.
The leaders can participate, command and persuade members to perform effectively
with proper execution of work by adopting best suited leadership style. The manager
can also persuade to the members to work effectively so that Osymar productivity will
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increase and have growth in industry. This theory is used by manager to ensure that to
adopt different leadership style he can also act like a leader for the organization and
increase their growth in industry.
TASK 2
1.
The operation management is have four theories such as business process
redesign (BPR), six sigma, reconfiguration manufacturing systems as well as lean
manufacturing. The BRP is a strategy that focuses on the designing as well as
analysing workflow along with the business process along the organisation. The goal of
BPR is dramatically restructure the business through the designing of the business
process. The leader help in designing and the manager execute the analysis of th
workflow.
The reconfiguration manufacturing systems are designed for accelerating the
change in the structural change and change in the software and hardware components.
This helps the organisation to start the production rapidly after changes and respond to
the market (Bag and et.al, 2020). The changes are identified by the leaders and
manager help in changing process.
The six sigma approach focuses on the quality. The approach defines step
sequence as well as financial targets for increasing and decreasing the costs. The
manager focuses on the quality.
The lean approach is method for eliminating the waste within the manufacturing
process. The overburdening as well as uneven workloads create wastage that is
accounted by the theory. The manager as well as the leader helps in the eliminating
process.
2. Explanation of importance and value of operations management in achievement of
main business objectives
Operation management is an important process which is required to be focused
upon by every organization as it helps in planning, controlling, and supervising
production and manufacturing processes and service delivery (Gölzer and Fritzsche,
2017). It is important for every organization and is valuable as it help them in enhancing
utmost level of efficiency possible within an organization. Main importance of operation
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management within an organization is to provide high level of service and high- quality
goods to their customers such that it can directly help in maximization of overall
profitability of an organization.
For Osymar constructions operation management is importance and valuable as
it can help them in achievement of their main business objectives that are: to enhance
profitability, to complete all construction project within high quality and maximum profit.
One of the main factor because of which importance of operation management
becomes valuable and important for Osymar construction because it can directly help
Osymar construction in enhancing their overall financial performance, by enhancing
productivity and enhancing customer value delivered by them such as high quality
constructed building, houses or high quality renovated houses and buildings. Operation
management can further organization in achievement of main business objectives such
as expansion of their customer base (Gunasekaran and et. al., 2018). It can be done by
providing high quality of service to customers with high quality of goods or products as
per needs and demand of customers in lower price. This will directly help them in
enhancing overall satisfaction level of customers which eventually results in
achievement of main business objective of enhancing their customer base by attracting
a greater number of customers.
3. Explanation of ways in which leaders and managers can focus upon bringing
improvement in efficiencies of operational management
In order to meet business objectives of Osymar leaders and managers of
organization need to bring improvement within their current operational management.
Following are the ways in which leader and managers of Osymar construction can bring
improvement within their operation management of organization in order to meet
business objectives of Osymar Construction Limited are as follows:
Leaders of Osymar Construction Limited need to empower their staff members
and other employees so that they can work on their highest level while working remotely
to different locations of construction site. One of the best ways to empower employees
is increase presence of leaders, managers and employees on virtual working
environment where all the employees will be informing their managers and leaders
themselves about their location, work being done them currently (Choi, Wallace and
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Wang, 2018). This will help employees to work with more freedom, keep a track of their
own work and will eventually increase their ability to work in such kind of environment
and for leaders and managers it would become much easier for them to manage their
employees work and keep a track of them and their work. it will directly help them in
meeting their main business objective by enhancing their productivity.
Leaders and managers of Osymar Construction Limited need to focus upon
creating labour redundancies in order to meet business objectives in an adequate
manner. it can be done by removing or reducing all kinds of useless hierarchical
positions that are present within lower level of organizational structure. This will directly
help leaders and managers to communicate with their employees without any
middleperson. This will further help leaders and managers to understand issues or
problems that are being faced by lower- level employees (Manikas, Patel and Oghazi,
2019). This will further help in ensuring smooth passage of information which will help
managers and leaders in ensuing thinking of lower level of employees about decisions
taken by them which will eventually help them in increasing efficiency of employees and
trust for leaders and management of organization.
4. Factors within business environment that can impact operational management as
well as decision making of managers and leaders of Osymar construction
There are numerous factors within business environment that can impact
decision making and operational management of leaders and managers of Osymar
construction, some of them have been explained below:
Today due to advancement in technology most of the organizations in this
modern world are using modern and advance technologies for doing different kinds of
activities and operations. To in order to sustain in the market in which they run, and gain
competitive advantage they need to adopt modern technology within their business
operations. It will not only help Osymar constructions in enhancing outcome of
operational management but will further help in better decision making because
implementation of advance technology will provide highly accurate and timely results to
Osymar constructions which will help them to take proper and effective decisions.
Competition is another main factor within business environment that can impact
operational management and decision making of Osymar constructions because they
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need to remain updated with current competition within the market, strategies adopted
by their competitors. This will directly influence operational management because
quality of products and services they require to deliver to their customers and price in
which those products and services are required to be delivered will be decided by
current competition faced by them (Sartal, Rodríguez and Vázquez, 2020).
Suppliers is another factor that can affect operational management and decision
making because in this industry demand and supply of raw materials is high and it
completely depends upon supplier of those raw material.
Legal considerations is another factor within business environment that can
impact operational management and decisions making of leaders and managers of
Osymar constructions. In order to complete projects taken by them they need to all
kinds of legal frameworks, policies in an adequate manner because it can work as a
barrier in successful completion of project and can many times create issues or result in
wrong decision making.
5. Analysis of ways in which different factors affect the business environment and wider
community
Above identified factors can directly affect business environment and wider
community in an adequate manner, some of the ways in which those factors affect
business environment wider community are as follows:
It directly affect political and legal boundaries because of which decision making of
organization gets impacted. Legal considerations are important to be focused upon
because any kind of changes within legislation or policies can impact decision making of
leaders and managers so that focus upon meeting main business objectives of
organizations.
It is important to find suppliers who can fulfil needs and requirement of raw
materials of organization within lowest price and of high quality because it can directly
impact profitability of organization (Törnström, 2017). It can further impact wider
community because degraded quality of raw materials or high- priced raw material will
directly result in increased price of final product or services provided to customers and
will impact final product and service quality as well.
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Increasing competition can impact business environment and wider community
because due to increasing competition it becomes important for organizations to focus
upon bringing changes within their business processes and quality and price of their
products and services. It also impact wider community because due to increasing
competition expectations of customers or client increases from organization and they
start expecting more things from organization.
6. Critical analysis of different theories and approaches to leadership within Osymar
Construction Limited
There are various kinds of theories and approaches to leadership that can be
adopted by leaders of Osymar construction limited organization. Leaders are one of the
most important people of an organization whose main focus is to fulfil needs and desire
of their employees and motivate them. Theories and approaches to leadership within
Osymar construction limited that can be applied are:
Behavioural theory: this theory helps in understanding ways in which a leader behaves
and assume that their traits can be copied by other leaders (Cote, 2017). This theory
says that leaders aren’t born successful they can become successful on the basis of
their behavioural learning. Leaders of Osymar construction limited need to evaluate
behaviour of all the employees in order to understand their work in more appropriate
manner and ways in which different employees behave in different situations. This will
help leader of Osymar organization to bring changes within their behaviour and handle
situation in more appropriate manner.
Transformational theory: in this theory a leader works with team members in order to
identify requirement of needed change, create vision that inspire others and guide
others to go through those changes. Leader of Osymar organization should trust theory
employees and work with them for bringing required changes within working procedure,
organizational structure as it will directly motivate and inspire employees and eventually
they will be able to obtain good results.
CONCLUSION
From the above report it has been summarized that, leaders and managers of an
organization plays a vital and important role in success of an organization. They not
only help in effective operation management but also help in taking effective decision
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that are fruitful for them. They are various theories and approaches that can be adopted
by leaders of an organization to understand ways in which they should work with other
employees.
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