A Detailed Report on Flexible Working and Outsourcing in Resourcing

This report delves into the concepts of flexible working and outsourcing within the context of human resource management. It begins by defining flexible working, explaining its benefits for both employees and organizations, and outlining the reasons for its increasing adoption. The report then provides a detailed evaluation of outsourcing, discussing its different types and benefits, with specific examples of outsourcing service providers like SMART PA and Abacus Cambridge Partners. It also explores the challenges associated with outsourcing. Furthermore, the report examines the use of flexible working and outsourcing in HR activities along with a discussion on the ethical issues and disadvantages of outsourcing. The report is supported by academic and professional references.

Resourcing the
organisation

Table of Contents
INTRODUCTION ..........................................................................................................................3
TASK ..............................................................................................................................................3
1. Explain flexible working and also outline the reasons why organisation are increasing
flexibility of working patterns................................................................................................3
2. Provide deep evaluation of outsourcing with the helps of giving two examples ..............5
3. Give suitable example of practice to enhance the creditability as well as depth of your
understandings various aspects of Human resourcing. Also support your answer with
academic and professional references....................................................................................7
CONCLUSION ...............................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Flexible working is related to suitable working time to perform an activity as it tends to
engage large audience to work. For forward looking organisations , it becomes an established
part of Human Resource Strategy. Flexibility in the employment are related to office timings,
nature of employment whether it is full time or part time, mode of salary payment whether it is
related to productivity or relates to working hours or based on type of employment. Outsourcing
involves an activity in which a company tie up with another company that are present outside
Country and domestic company provide services to audience on behalf of such other company. It
is most common method adopted by organisation to run business globally. The organisation
which is selected in the project are SMART PA and ABACUS- CAMBRIDGE PARTNERS as
they both provide outsourcing services in United Kingdom. The report also covers various topics
like definition of flexible working time and environment and also highlight the reason why
company increase flexibility in terms to working pattern. Critically evaluate the term outsourcing
with the help of selecting two organisation that provide such service are also cover in this
project. At last it includes the topic related to outsourcing HR activities along with defining one
Human Resource Management Theory (Chattopadhyay, 2021)
TASK
1. Explain flexible working and also outline the reasons why organisation are increasing
flexibility of working patterns
Flexible working is called as flexitime, it reflects non traditional working arrangements
that take into account an individuals personal needs, often involving some degree of working
from home. Flexible working is often used to describe any other working arrangement than
traditional nine to five. According to law that exist in United kingdom , some group offered
flexible working environment to workforce of the company. Employees whose children are
below six years and those who have disabled children not having the age of eighteen years , have
legal rights in which they can demand for flexible working arrangements. The main reason to
make available flexible working hours in the organisation are better work life balance, it also
help employees to lower their stress and also tends to decrease absentism from the job. The
important logistical tasks related to flexible time are recording, controlling and managing
working hour's of every workers to ensure that their contractual obligations are leads to still

fulfilling. With the help of HR software data related to working hours are to be recorded and due
to this it become possible to track how much time spent by employees or workers in the
organisation to perform the activity or for task completion purpose. Workplace flexibility is an
agreement between employee and an employer in this three components are involve like
workforce are choose where they are interested to work from. Work schedule which is beneficial
for them are tends to created and as per their want , the working day is to be schedule. As per
employer point of view its consider as a freelancer schedule. The meaning of flexible working
hours are work from home, part time work, temporary work, Alternative scheduled job,
temporary work, seasonal job, casual work, gig work etc. Employer can provide to their
workforce any of these flexible options to work. Thus the benefits of work flexibility for
organisation goes beyond happier workers ( Deakin, 2019)
Flexibility in the employment are beneficial for both employer and employee. There are
few examples of respective benefits to employer & employee as these are explain in details in
below paragraphs-
Tend to improve workforce retention by providing flexible schedule to employees , it
make their workforce feel comfortable as it helps them to complete their necessary and important
work along with performing their job in the office. As it is best perk for employees if the
organisation provides facility to workers to work as per their willingness than they are stick
around with company even at when there is hard time.
Attract top Talents as Such facilities of flexibility attract large audience as people are
interested to work in those organisation that provide flexibility in terms to working hours , shifts,
part time employment. Because the respective benefits supports people to work and earn as per
their comfort level (Clare, 2020)
Leads to increase productivity If work is perform by employees along with comfortness
than they put their efforts upto maximum level and want to engage with the company for long
term. Due to this productivity increase which results to business growth and survival and it also
improves efficiency of employees
Job satisfaction is provided When employee(Dewerse, 2020) have control on their
working hours than they are more happier and the workforce who are happy drives better
profitability and business growth. It also create healthy relationship among employers &

employers in the workplace as due to flexible work schedule, workforce feel that their managers
supports them and try to make focus on their comfortness also.
Decrease unnecessary child care cost of employees.If the work schedule are flexible than
it tends to decrease or eliminate external childcare hours & cost. For example if person and their
spouse both are working in such type of organisation where hours of working are flexible than ,
it become possible for them to make adjustment. Than one party go to office in evening shift and
another person go in morning so their child is safe. As it results to two full time jobs and
eliminates unnecessary childcare cost which indirectly make positive impact on income because
if expenses reduces than income of the person increase which tends to improve lifestyles and
standards of person in the society. Organisation which offer such facility of flexible working
hours than it is most suitable for college going workers or employees having small children, or
workforce in whose family dependent person are present. It helps to perform job and make their
earning continue as well as fulfil their responsibility towards their parents, dependents, child etc.
(Jackson, 2019)
2. Provide deep evaluation of outsourcing with the helps of giving two examples
Outsourcing is such type of business practice agreement which is made between different
firms . In this job functions are framed out to third party . Many times it involves activity related
to transferring employees assets from one firm to another. There are three types of outsourcing
are present first is local outsourcing in which in domestic country company is selected. Another
one is offshore outsourcing in this team is to be find somewhere in Asia. And the last is
nearshore outsourcing in this country which is not too far are selected for business of
outsourcing.
Outsourcing is beneficial for organisation as it enable companies to achieve goals of the
business , it also add value , reduce risk and tap into resource base. Also it leads to increase
efficiency , speeds up development of product, cuts cost and also permit firms to concentrate on
their respective core competencies (Laurens, 2019)
Business process outsourcing is important term for the purpose of outsourcing particular
task process that involves in business. In two categories BPO is divided, first is back office BPO
that covers all the internal functions of the business like front office BPO , billing, it also covers
customer related services like technical support and marketing . Information technology
outsourcing is a great subset of outsourcing business process. KPO include that type of process

in which demand is to be analysed, advance research is done, it also involves decision making
skills related to patent research (Ludike, 2019)(
Two examples of company that provide outsourcing services are SMART PA and Abacus
Cambridge Partners. Smart pa is BPO and outsourcing firm in U.K. In year 2008 it was founded
as it has around two hundred and sixty employees which serve clients in various number of
sectors. Different type of services are event marketing, planning, marketing research and social
media planing. As it give BPO as well as lead generation services to consulting firm which is
franchise. It is the responsibility of the team to answer phone calls. On the other hand Abacus
Cambridge partners is also a BPO and tech consultancy which was incorporated in the year 2017.
It has team of around fifty coordinate voice , ERP consulting, system integration . The
organisation is responsible to negotiate the bills of customers for lower rate purpose. The call
agents in the organisation is on intensive training as these agents have good power of thinking
and also adapted well to internal processes (McLeod, 2019)
It is very difficult for organisation to implement outsourcing so the chances of failure is
increase . The main reason behind it is that clients wants excellent services at low prices but
vendor try to raise cost and make a profit. Another reason behind outsourcing failure is rush on
outsource in case of absence in good business case.
There are many Advantages to outsourcing as with help of this firm are able to improve
the level of performance through drawing on niche skills of experts in specific fields. As
outsource work is to top reason for small businesses because in this things done fastly. To do
outsourcing large number of persons are appointed by company so that work complete fastly.
Outsourcing Digital work overseas major advantage are substantial differences you might
encounter in terms to holidays and time zones. As it tends to reduce cost also because hiring of
full time permanent staff is quiet expensive as compare to outsourcing work. Through using
outsourcing not only money or time is save but also revenues and profit is increase due to shorter
overheads. Another benefits of it is that it tends to do plan as well as implement more effective ,
targeted campaigns & projects which would not take on ordinarily. As it provide to business the
chance to take risk and perform some experiments with method to exposure. Outsourcing
stimulates exports, employment, entrepreneurship as after success of small or big call centres ,
than many small as well as medium scale KPO and BPO are tends to suddenly emerge in the
competitive market . Outsourcing help company to share knowledge with each other. It supports

to develop both organisation and also tends to boost up goodwill. It must focus on core process
not on supporting ones as it results as better profit and also to improves product's quality. It also
reduce investment requirements. Because through investing in latest infrastructure, software and
technology , saving become possible as now it the responsibility of outsource partner to handle
the whole infrastructure (Nyfeler, 2019)
On the other hand it has some disadvantages also such as ethical issues the basic problem
related to that is taking away various employment opportunities from own country. Rather than
creating employment or wealth in domestic country it tends to outsource in some other country.
Sub standard quality & stretched time to delivery are the most common issues with outsourcing.
An outsourced vendor serve to multiple organisation and tends to satisfy many company needs
at same time so there is deficiency in their services because vendor may lack complete attention
on all company task . As a result it tends to decrease reputation of company and also to lowers
brand image of the firm. Another drawback of outsourcing is that important internal news of the
company are leaked out to thirty party which leads to raise security issues. In it all the sensitive
information are leaks due to which heavy looses occur to organisation as it is most
advantageousness to various rivalries also. It is most costly because it is in the monopolistic
market. Compromise on quality is another drawback of it. If organisation go for offshore type
outsourcing than firm have to face challenges related to low professional standards. The
exception can not be meet by the company less amount is paid by them to workforce (O'Connor,
2019)
3. Give suitable example of practice to enhance the creditability as well as depth of your
understandings various aspects of Human resourcing. Also support your answer with
academic and professional references.
The human Resource functions which are commonly outsourced are temporary staffing,
high volume of activities related to recruitment, Relocation, Coaching, Payroll, background
check as well as drug screening. HR outsourcing is a process where organisation utilizes various
services of third party to care HR functions. Organisation outsource all the Human resource
related activities to single or combination of services provides to offshore destinati (Ridehalgh,
2019)

Human resource outsourcing is an initiative step . It help company to concentrate on
internal resources towards doing what they do best and help to control the bottom line. Human
resource outsourcing helps company to gain cost as well time efficiencies and tends to provide
cutting edge over their Human resource strategies and also to improve services to their
workforce . Human resource is an essential partner to develop and executive organisational
strategies. Outsourcing involves an activity in which a company tie up with another company
that are present outside Country and domestic company provide services to audience on behalf of
such other company. It is most common method adopted by organisation to run business
globally. Pay roll is related to salaries, benefits and compensation in the organisation . In this
services are given with regards to perquisites (Spina, 2020)Outsourcing HR activities and their
advantage and disadvantage.
Payroll reflects that As per national small business association , around thirty percent of
small proprietor spend long time approx 6 hours or more per week on the activity payroll
management. Outsourcing is used by the company for the management of task related to payroll
as it helps in saving time as well as funds. Advantage of payroll in context to outsourcing are that
it help specialist to free up their precious time to make concentrate on the core area of business.
It also tends to minimise omissions, errors or late tax filling. On the other hand it has many
demerits also like it includes high cost especially when the business is new, As in it important
information related to staff are handed over to third party so the confidential information are leak
out.
Relocation indicated that the requirement to deal with unexpected is the main reason due
to which professional consider various outsourcing relocation function. It covers audit, claim
assistance, shipment monitoring, reimbursement, payment of invoices, supplementary expenses
etc. Internation organisation are similar to national companies in terms to outsource relocation
services. Advantages of relocation is that it leads to increase the level of efficiency. Outsourcing
help to make the business more flexible as it adapt to changing market conditions & challenges
at the time of providing cost saving service. It also have some drawbacks like it involves risk , as
it too rigid to make changes (Vo, 2019)
Staff rewards as well as recognition management is the prior responsibility to Human
resource department. Due to increment in the number of firms today are outsourcing the
responsibility to external specialist. Rewards as well as recognition programs involves offering

incentives and also to support regarding employees performance in terms to capabilities like
office security, sales, terms of service, efficiency etc. As it is very difficult for HR team to to
manage these programs. As the external specialist are taken all the responsibility relate to handle
many of mundane errands of rewards programme which make your HR free for doing any other
task. It provide advantages such as it engage only only skilled as well as highly qualified person
so it tends to increase efficiency, also the level of operational experience is high because
business as compare to internal operations. It has more focus on their staff as Loss of
managerial control over outsourced operations , threat related to security are their disadvantages.
Theory of HRM that is selected by HR of organisation Abacus Cambridge partners are
human capital theory.This theory is linked to HRM where as human capital is related to human
resource , it is combination of habbits, creativity, knowledge, habits, social life , personal
attributes with regards to performance of labour for the purpose to contribute economic value .
This theory says that education as well training programmes in the organisation increases
knowledge and productivity of employees , through imparting skills & knowledge , as it tends to
increase future income through increasing their lifetime earning (Walsh, 2021)
CONCLUSION
On deep study and analysis it is to be conclude that flexibility in the organisation leads to
business survival and growth because people are interested to engage with those company which
give their workforce flexibility in term to working time, types of employment, etc. It is to be
instructed that to survive in the competitive market , small business must become flexible as if
the business of the organisation has too rigid than it tends to increase the chances of business
failure. The company which is more flexible offer their workforce more diverse range of options
as such type of organisation make possible for the workers to lead personal lives which are more
fulfilling and also tends to enable workforce to satisfy their work commitments. It is also
conclude that by providing outsourcing services company can spread their business to many
countries. Now a days it becomes the most popular way to business so every large number of
companies are open to provide outsourcing service as these organisation involve large number of
employees. So huge workforce are engaged for the purpose to provide services that leads to
increase revenues of the business. Outsourcing involves an activity in which a company tie up

with another company that are present outside Country and domestic company provide services
to audience on behalf of such other company. It is most common method adopted by
organisation to run business globally
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