Business Research: Outsourcing Impact on Business Efficiency Proposal

This research proposal outlines a comprehensive study on the advantages and disadvantages of business process outsourcing. It begins with an introduction emphasizing the growing trend of outsourcing to reduce costs and improve efficiency through globalization. The proposal defines the project objective as assessing outsourcing's impact on business operations, including its benefits and drawbacks, and its scope, which includes the consequences of outsourcing on business performance, strategies, turnover, customer satisfaction, and limitations. A literature review highlights how outsourcing can improve business performance by adding value, gaining competitive advantages, and improving various business sectors. The research poses primary and secondary questions focusing on the benefits and drawbacks of outsourcing and proposes a research hypothesis about improving employee skills and identifying customer satisfaction levels. The methodology section details both qualitative (observation, in-depth interviews, questionnaires, text-based analysis) and quantitative (sampling, statistical testing) research methods. The proposal also addresses research limitations, outlines a detailed time schedule for the research activities, and concludes with a plan for analyzing the data and drawing conclusions about outsourcing's effectiveness.

Business Research Method Research Proposal

Contents
Introduction................................................................................................................................2
1. Project objective.................................................................................................................2
2. Project scope.......................................................................................................................2
3. Literature Review...............................................................................................................3
4. Research questions and hypothesis.....................................................................................4
Primary question.....................................................................................................................4
Secondary question.................................................................................................................4
Research Hypothesis:.............................................................................................................4
5. Research design and methodology.....................................................................................5
Qualitative Research...............................................................................................................6
Quantitative Research.............................................................................................................7
6. Research limitation.............................................................................................................7
7. Time Schedule....................................................................................................................7
8. Conclusion..........................................................................................................................9
9. References...........................................................................................................................9

1. Introduction
The outsourcing of the business process is the fundamental phenomenon for involving the
association of the third to complete the project activities. The trend of carrying over the
business activities is changing towards the process of outsourcing with the aim of reducing
cost incurred on the processes. The reorganization of the expertize staff help in completing
the activities with efficiency which results in providing good quality product at the end. The
globalization is the major factor for the involvement of open market strategies in completing
the business operation (Sarifuzzaman, 2011). The long term growth of the organization can
be improved with the effective selection of outsourcing partners. The improved quality of the
product helps in reducing risks associated with the customer satisfaction. The project
activities and processes can be completed with reduced cost and within the mentioned
baseline with the outsourcing of business operation to the third party. In this paper, we are
looking forward to plan a research methodology to determine the advantages and
disadvantages of outsourcing with regards to business efficiency.
2. Project objective
The objective of the research is to reduced cost and improved performance of the project with
the inclusion of outsourcing fundamental. The aim of this research is to analyse the impact of
outsourcing in carrying over business operations. It also focuses on looking into the benefits
and drawbacks of outsourcing which plays a vital role in improving the turnover of the
organization.
3. Project scope
The scope of the project is to clearly define
 The consequence of outsourcing on the performance of the business.
 Importance of strategies developed for outsourcing the business operation
 Impact of outsourcing on the turnover of the enterprise
 Impact of outsourcing on the customer satisfaction and their perspective view.
 Limitation of the outsourcing associated with the business operation.
 Identifies how the in-house capabilities of the enterprise can be improved

4. Literature Review
The core functions of the enterprise are provided to the third party to give outsourcing
services in completing the business operations (Ray, 2009). The experts opinion is that the
performance of the business can be improved with the use of outsourcing process because it
helps in adding values to the business activities. The competitive advantage can be gained by
utilizing the fundamental tools of outsourcing. The activities of the organization are improved
in every sector of the business by using the process of outsourcing like human resource,
finance and accounting, IT, and others. The flexibility in the process helps in improving the
quality of work done for completing the business operations (Mirza, 2015). The resources of
the organization can be efficiently utilized for reducing the cost incurred on the project
completion. The globalization is the major factor for the involvement of open market
strategies in completing the business operation. The long term growth of the organization can
be improved with the effective selection of outsourcing partners. The in-house capabilities of
the organization can be improved with the reduction in the cost associated with the
completion of the processes (Patricia, 2014). The human resource skills can be improved with
the inclusion of training and development program to prepared them according to the
requirement of the global market. The marketing strategies of the enterprise can be improved
which results into the increasing sale of the product by attracting new customers towards the
organization. The high quality services can be provided to the customers by providing
business operations to be performed by the third party (Garg, 2016). It has been analysed that
in spite of several advantages there are some negative aspect too such as confidentiality of the
information is kept at high risks due to the interference of the third party in completing the
business operations. The capability of sustaining quality of the product can be improved. The
data leakages can be the result of outsourcing. It helps in providing new opportunities to the
utilization of the resources in the effective manner.
The literature review helps in analysing the use of outsourcing in the financial sector. It helps
in the development of cost saving program for the organization. The core skills of the
employees can be sharpening according to the business requirement. The stability can be
attained in the liquidity state of the enterprise (Krell, 2014). The capability of the information
technology and system can be improved. We have determined that the productivity of the
enterprise can be improved with the effective utilization of the outsourcing program. It helps
in providing flexibility to the business processes which are being undertaken by the
organization. The major disadvantage of the outsourcing is that the skills, knowledge,

experience of the working employees are not fully utilized to present new ideas and
innovative technique to enhance the operational performance of the enterprise. It is difficult
to analyse best outsourcing company for increasing the efficiency of the enterprise.
5. Research questions and hypothesis
Primary question
What are the benefits and drawbacks of outsourcing on the performance of the organization?
Secondary question
What is the consequence of outsourcing on the performance of the business?
What are the advantages of using outsourcing?
What are the disadvantages of using outsourcing?
What is the Importance of strategies developed for outsourcing the business operation?
What is the Impact of outsourcing on the turnover of the enterprise?
How the risks associated with the business processes can be reduced?
Do outsourcing plays any role in reducing risks of the project?
What are the Limitations of the outsourcing associated with the business operation?
Research Hypothesis:
The various approaches are used for determining the advantages and disadvantages of the
outsourcing technology. The competitive advantage can be gained with the strategic
implementation of the outsourcing activities (Millan, 2010). The efficient use of intellectual
properties helps in improving the turnover of the enterprise. The following hypothesis is
identified with the analysis of the literature review:
a) The core skills of the employees can be effectively improved
b) The strategic evaluation helps in identifying the satisfaction level of the customers
and the working employees with the inclusion of outsourcing program
c) Identifying the views and opinions of the working employees on the negative and
positive aspect of the outsourcing terminology.

d) Helps in identifying the profit generated by the outsourcing program
The following framework is identified with the analysis of the research hypothesis:
6. Research design and methodology
The research design is prepared for collecting data related with the research questions
prepared to take over the research study on identifying the advantages and disadvantages of
the outsourcing program (Kremic, 2013). The research design helps in developing the
strategies for the research study to take the research in right direction which helps in
identifying the expected outcome of the research study program. Qualitative and quantitative
research methodologies will be scheduled for collecting relevant and accurate data required
for the research to know the real outcome of outsourcing the business operation with regards
to the impact on company’s performance. The following diagram shows the research design
overview:

Qualitative Research
The following methods are used for collecting information related to the impact of
outsourcing on the effective working of the enterprise:
 Observation method: The observation of the different organization which has
undertaken outsourcing under their working curriculum helps in analysing the facts
and figures to determine the positive and the negative aspect of outsourcing. We have
analysed that the outsourcing is the cost effective program which helps in completing
the project within time and budget but the major disadvantage of the outsourcing
program is that the knowledge and the experience of the working employees of the
organization is not utilized to its full extent. No new innovation comes under
curriculum of the business activities.
 In-depth interview approach: It is peer to peer organization of the interview with the
top executives of the enterprise to analyse the impact of outsourcing on the working
structure of the business (Haveckin, 2012).

 Questionnaire: The questions are prepared for collecting the answers from large
population sample at a time. The structured format should be prepared for the
documentation of the views and opinion of the participating units. The experience of
the working employees in the environment of outsourcing program helps in providing
clear details about the benefits and drawbacks of the outsourcing methodology. The
open ended questionnaire is taken under consideration for recognizing the respondent
behaviour of the working employees.
 Ethical consideration: The ethical laws and policies should be used for conducting a
good research strategy for knowing the real situation of the outsourcing in the global
market. It helps in identifying the need of outsourcing with the innovation and growth
of the digital world (Iqbal, 2014).
 Text based analysis: This methodology helps in analysing the previous research work
to find the relevant facts and figure associated with the outsourcing program.
Quantitative Research
 Sampling method: This method is used for performing descripting statistical approach
on the small sample of the population. It helps in carrying over outsourcing activities
for the small period of time to analyse the positive and negative aspect of the
outsourcing program (Tucker, 2011).
 Statistical Testing: The statistical testing is performed on the data collected in relation
with the efficiency of the outsource program on the other organization which are
working on the tactics of outsourcing.
7. Research limitation
The limitation of the research depends on the formulation of scope required for carrying out
research activity program. The efficient communication techniques are not used while
conducting interviews with the high officials and top executives of the enterprise. The data
collected is not well documented in the structured format (Hila, 2013). The research activities
are not completed within the scheduled time of the project.

8. Time Schedule
Research
Activity
Program
Starting
date of the
research
Finishing
date of the
research
Explanation
Selection of the
research topic 28-Sep-17 29-Sep-17
The topic selected for carrying over the
research is “Advantages and disadvantages of
outsourcing the business functions”
Team members
selection process 29-Sep-17 01-Oct-17
The analysis of the skills and expertise helps in
selecting the team members and provided them
their responsibilities to carry over the research
study
Collection of data
for literature
review
02-Oct-17 04-Oct-17
The multiple sources can be used for gathering
details required to complete the literature
review.
Process of
literature review 05-Oct-17 07-Oct-17
The information should be written in the well-
structured format which is collected from
reviewing the literature review. It helps in
understanding the research questions designed
for the research study
Development
program of the
research question
08-Oct-17 10-Oct-17
The primary and secondary research questions
should be designed for undertaking the research
in the right direction
Preparation of the
draft according to
the research topic
11-Oct-17 20-Oct-17
It helps in specifying the research objective and
scope of the research and what will be the
possible outcome of the research study on
outsourcing of the business operation
Methodologies
used for carrying
out research
21-Oct-17 15-Nov-17
Qualitative and quantitative research
methodologies will be scheduled for collecting
relevant and accurate data required for the
research to know the real outcome of
outsourcing the business operation with regards
to the impact on company’s performance
Reviewing of the
research proposal
16-Nov-17 23-Nov-17 The researcher should approved the draft to
carry over further research in determining the

advantages and disadvantages of outsourcing
the business operations to the third party
Research
proposal approval 24-Nov-17 25-Nov-17 Researcher signed for approving the draft
Analysis phase of
the research 26-Nov-17 31-Dec-17
The data should be analysed which is collected
from multiple sources and research
methodologies
Evaluation phase 01-Jan-18 10-Jan-18
The analysis and the findings of the research
helps in gaining expected outcome of the
research
Closure of the
research study 11-Jan-18 20-Jan-18
Completion of research on the topic
“Advantages and disadvantages of outsourcing
the business functions to the third party”
9. Conclusion
In this paper, we have focused on looking into the benefits and drawbacks of outsourcing
which plays a vital role in improving the turnover of the organization. The implementation of
the research methodology helps in identifying positive and negative aspect of the outsourcing
policies. The high quality services can be provided to the customers by providing business
operations to be performed by the third party. Data leakages and loss of confidentiality is the
major disadvantage associated with the inclusion of third party to complete the business
activities.
10. References
Garg, J. (2016). The changing trends of outsourcing business operation to India. 1st ed.
[ebook]. http://www.rigelnetworks.com/changing-trends-outsourcing-business-operations-
india/ [Accessed 26 Sep. 2017].
Haveckin, B. (2012). Information technology outsourcing by large organization. 1st ed.
[ebook]. http://vuir.vu.edu.au/19401/1/Brian_Haveckin.pdf [Accessed 26 Sep. 2017].
Hila, C. (2014). Outsourcing within the supply chain management framework. 1st ed.
[ebook]. http://conferinta.management.ase.ro/archives/2014/pdf/31.pdf [Accessed 26 Sep.
2017].

Iqbal, J. (2013). Outsourcing: A review of trends, winners, and loser and future direction. 1st
ed. [ebook]. http://ijbssnet.com/journals/Vol_4_No_8_Special_Issue_July_2013/9.pdf
[Accessed 26 Sep. 2017].
Krell, E. (2014). Outsourcing the finance and accounting function. 1st ed. [ebook].
http://www.cimaglobal.com/Documents/ImportedDocuments/tech_mag_outsourcing_the_fin
ance_and_accounting_functions_oct07.pdf.pdf [Accessed 26 Sep. 2017].
Kremic, T. (2013). Outsourcing decision support: A survey of benefits, risks, and decision
factor. 1st ed. [ebook]. http://ankara.lti.cs.cmu.edu/11780/sites/default/files/Outsourcing-
Survey.pdf [Accessed 26 Sep. 2017].
Millan, M. (2010). The benefits and risks of outsourcing. 1st ed. [ebook].
https://www.lexology.com/library/detail.aspx?g=e698d613-af77-4e34-b84e-940e14e94ce4
[Accessed 26 Sep. 2017].
Mirza, A. (2015). The impact of outsourcing on the organization and economy. 1st ed.
[ebook]. http://www.diva-portal.org/smash/get/diva2:831505/FULLTEXT01.pdf [Accessed
26 Sep. 2017].
Patricia, P. (2014). Advantages and disadvantages of outsourcing. 1st ed. [ebook].
https://smartchurchmanagement.com/advantages-and-disadvantages-of-outsourcing/
[Accessed 26 Sep. 2017].
Ray, G. (2009). Finance and accounting outsourcing: An empirical study of service
providers. 1st ed. [ebook]. [Accessed 26 Sep. 2017].
Sarifuzzaman, M. (2011). The impact of outsourcing on the company performance. 1st ed.
[ebook]. http://dspace.bracu.ac.bd/bitstream/handle/10361/2993/12282018.pdf?sequence=1
[Accessed 26 Sep. 2017].
Tucker, J. (2011). The pros and cons of outsourcing. 1st ed. [ebook].
https://www.journalofaccountancy.com/issues/1998/jun/antonuci.html [Accessed 26 Sep.
2017].