Analysis of IT Management Issues at Oz Supermarket Retail Chain

This report examines the IT management issues at Oz Supermarket, a new retail chain aiming to reduce customer wait times through technological advancements like PayWave and RFID tags. The report outlines the business operations, emphasizing the use of technology and the absence of cash transactions. It provides recommendations focusing on customer service, system maintenance, and customer feedback mechanisms. The report also explores additional improvement options such as customer loyalty programs, RFID implementation, and product quality reviews. Furthermore, it highlights the importance of operational improvements, including cleanliness, RFID maintenance, and customer communication. The analysis concludes by emphasizing the significance of customer satisfaction and efficient service delivery in the context of the implemented technology and operational strategies.