Analyzing Pandemic's Acceleration of Workplace Change: Z Hotel

This report investigates the impact of the global pandemic on accelerating workplace transformation, focusing on Z Hotel in the UK. It explores the strategies adopted by the hotel to adapt to the challenges posed by the pandemic, including digital presence, online delivery systems, and work-from-home policies. The report identifies challenges faced during the implementation of these transformation actions, such as employee resistance to change and difficulties in adopting digital tools. The research methodology employs a quantitative approach with primary data collected from Z Hotel employees, supplemented by a literature review using secondary data. The findings highlight the necessity of effective strategies and change management to navigate the pandemic's impact and ensure business success. The report concludes by emphasizing the importance of addressing these challenges to facilitate successful organizational transformation. Desklib provides access to this report and a wealth of study resources.

Research Proposal

Table of Contents
Topic: The impact of the global pandemic on accelerating workplace transformation...................3
INTRODUCTION...........................................................................................................................3
Literature review.........................................................................................................................4
Research Methodology................................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES:...............................................................................................................................8
Books and Journals.....................................................................................................................8
ANNEX 1. ETHICAL ISSUES FORM..........................................................................................9

Topic: The impact of the global pandemic on accelerating workplace
transformation
INTRODUCTION
Workplace transformation are the actions that are taken by the business organisation so
that they are able to deal with change. The external business environment is diverse and there is
need to understand that there is impact of external events of the working of business organisation
(Subramanian, 2018). The company has to take necessary actions of transformation so that they
are able to achieve success and growth. One of the recent event that has changed the working
pattern of the businesses is Covid-19 that us global pandemic. It has caused the situation of lock
down in the nation and that impacted the business organisation in an adverse manner. The
management of organisations understood that there is need to bring change in the working
pattern in order to cope up with the situation. At the same time, there is need to bring changes so
that the working of the company is enhanced. The requirement of transformation was understood
by the business organisation (Dolev, Itzkovich and Fisher-Shalem, 2021). The employees were
also made ready to accept the changes. It is seen that the global pandemic accelerated the
transformation process in the company. The negative impact of Covid can be eliminated only by
transforming the ways of working that were used. This report is based on Z hotel that is
established in UK. There was negative impact of Covid-19 on hospitality industry. There is
discussion related to the strategies that were formulated by the hotel in order to bring
transformation. There were some challenges that the company faced in implementing the
strategies and they are also mentioned in the report. The methodology that is being used to
conduct the research is also discussed in the report.
Aim: “To analyse the impact of global pandemic on accelerating workplaces transformation.” A
case study on Z Hotel.
Objectives
 To understand the impact of global pandemic on an organisation.
 To examine the strategies adopted by business organisation to bring transformation.
 To determine the challenges that are faced while implementing transformation actions.
Research Questions
 State the impact of global pandemic on working of an organisation?

 What are the strategies that are adopted by business organisation to bring transformation?
 Examine the challenges that are faced by business organisation while implementing
transformation actions?
Literature review
To understand the impact of global pandemic on an organisation
According to Nagel, 2020, Covid-19 has impacted the business organisation directly. The
working pattern of the businesses haver changed. The performance of the employees were also
negative. The main impact was of the employees of the company. They were demotivated and
that reduces the productivity of the employees. It is seen that the hospitality industry provides
services to the employees and the pandemic put a stop to the operations. They were facing issues
in attracting the customers. It is analysed the customers became conscious about their health and
due the reason there were problems. It is seen that the customers were not going out and it
impacted the sales of the Z hotel. The employees were also demotivated. Thy were worried about
the job. The demotivation faced by the employees was also problematic. It is being analysed that
some of the employees left the place and went to their home town because of pandemic
(Karodia, 2019). It is necessary to note that the management was also in problematic situation
and that impacts the business. Then it was understood that it is time to change and bring
workplace transformation.
To examine the strategies adopted by business organisation to bring transformation
As per Moore, 2018, Workplace transformation includes the set of actions that are being
taken by a company so that they are able to cope up with the situation. It is necessary to note that
after analysing the impact of pandemic the business organisations are aware and ready to take
transforming actions. By conducting proper research and help of all the employees some
strategies are formulated by Z hotel, First of all having digital presence is necessary for the
company. It is the era of digitalisation. To attract the customers there is need to use digital
marketing. The use of social media platforms help the company the hotel keep the customers
informed about the actions taken by the company. It is important to use right platforms so that
the right customers are captured and served. Use of omni-channel marketing will help the
company to achieve goals and objectives in a successful manner. The regular post related to
sanitising facility being used by the company attract customers towards the business. It is seen
that they are able to form effective image in the and of customers.

Along with that the system of online delivery is need of the hour. There is requirement of
accepting the orders online and delivering them to customers within time. It is important to
deliver the products on time to the customers (Seifert and Nissen, 2018). It is also important to
use good packaging so that the company is able to assure that they deliver healthy and hygienic
products. It will help them to work and attract the customers. At this point of time gaining the
trust of customers is important.
The another strategy that was used by Z hotel was related to providing work from home
to the workers. The health of the employees is important for the hotel. They allowed work from
facility to almost all the employees and they were given 80% furlough. The rest employees that
were in the hotel and handling the work were given full time payment in the lock down as well.
They were answering the e-mails as well as taking care of cancellation so that there is no issue
caused to the customers (Mushariwa, 2020). The regularly sanitised the room so that no problem
arise. The reception was also sanitised after every guest leaves so that there is no fear of disease.
These are the strategies that are being followed by Z hotel. These transformation actions were
taken by the company in order to deal with the situation and achieve success.
To determine the challenges that are faced while implementing transformation actions.
According to Faina and Almeida, 2020, there are certain challenges that are faced by a
company at the time of bringing transformation. It is seen that the employees are resistant to
change. This is one of the major problem that is seen. The employees were demotivated and
unable to understand the policies and change in strategies. The demotivation among the
employees reduces the productivity of the company and impacts the working of company. The
company was unable to deal with the customers. It is seen that they were unable to deal with the
customers and their problems. It is also seen that there is need of proper management that helps
in bringing change. The work from home was difficult for the employees and they were not
ready for the same. It is seen that to use digitalisation was also difficult for the company. It is
necessary to provide training to the employees so that they are able to use the digital tools in an
effective manner (Menig, Zimmermann and Vogt, 2019). It was difficult to provide training
online to the employees. They were not ready to use updated technology. It is necessary to
provide training to the employees so that they are able to work according to the situation. It is
important for the company to provide proper training to the employees s that they are able to use
the technology in an effective manner. They need to hire more skilled staff as people have left

job. There will be expenditure by the hotel so that they are able to analyse the situation and
achieve success. There are various issues that the company faces. It is right time to overcome all
the challenges and bring transformation so that company is able to achieve success of the
company.
Research Methodology
Research methodology are the techniques and procedures that are used to identify, select,
process, and analyse information about a topic. It helps the researcher to compete the research in
an effective manner. The researcher is able to prove the research as valid and reliable. The use of
right techniques must be used by the researcher in order to achieve fair results:
Research Type: Qualitative and quantitative are the two types of research. It is seen that
in quantitative the research is done on the basis of numerical figures, statistical data. This helps
to form graphs and represent them. On the other side qualitative in which there is no use of data.
Under qualitative there is use of information in order to analyse the data (Nayak and Singh,
2021). In this research quantitative data will be used so that data can be analysed in an effective
manner.
Research approach: There are two type of research approach that is inductive and
deductive. The focus of inductive approach is on developing a theory. In deductive approach the
already existing theory is being tested by the researcher. The use of inductive research is being
done in this report.
Research philosophy: Interpretivism philosophy is based on principle that researcher
performs a specific role in observing the social world. Positivism is use to gain factual
knowledge that is gained through observation. The role of researcher is limited in this approach.
Interpretivism research is being used to conduct this study.
Data collection: There are two ways of collecting the data. The first is primary data
collection. First hand data is being used and collected the researcher. Secondary data is collected
through already published articles, journals, newspapers, books etc. In this research primary data
is used to collect the data from the employee of the organisation (Kumar, 2018). It will help to
analyse the situation and know about the point of view of the employees. Literature review is
also done as a source of secondary data.

Data analysis: It is important to analyse the data that is collected. There will use of bar
graphs and pie chart to analyse the information and data. It will help to analyse the situation in an
effective manner.
Ethics: It is necessary to conduct the research by using all the moral principles and
values. It is analysed that giving credit to the author is important. At the same time it is analysed
that using the data in a fair manner it also important. Using right channel for information that is
authentic will help the researcher to get good results. It helps to get the research completed in an
effective manner.
Validity and reliability: It is important for researcher to use valid information. The use
of authentic information plays a key role.
CONCLUSION
It is concluded that bringing transformation in the organisation is not an any task. It is
necessary to note that there is requirement of bringing changes due to pandemic situation. In this
report there is discussion related to “The impact of the global pandemic on accelerating
workplace transformation”. It is necessary to formulate effective strategies that support the
business organisation to work in an effective manner. It is analysed that the company faces
challenges in bring change and they are also discussed so that right action are taken. Research
methodology is important part of this report as it tells about the method of completing the
research.

REFERENCES:
Books and Journals
Dolev, N., Itzkovich, Y. and Fisher-Shalem, O., 2021. A call for transformation: Exit, Voice,
Loyalty and Neglect (EVLN) in response to workplace incivility. Work, (Preprint), pp.1-
12.
Faina, I. and Almeida, F., 2020. Key Competencies for Digital Transformation in Workplace. In
Knowledge, People, and Digital Transformation (pp. 219-234). Springer, Cham.
Karodia, T.A.S.N.I.M., 2019. EFFECT OF ORGANIZATIONAL TRANSFORMATION ON
WORKPLACE DIVERSITY IN PUBLIC INSTITUTIONS IN SOUTH AFRICA.
International Journal of Social Sciences Management and Entrepreneurship (IJSSME),
3(2).
Kumar, R., 2018. Research methodology: A step-by-step guide for beginners. Sage.
Menig, A., Zimmermann, V. and Vogt, J., 2019. Digital transformation of the workplace–risk or
opportunity?. DIGITALISATION AND COMMUNICATION: SOCIETAL TRENDS AND
THE CHANGE IN ORGANISATIONS, p.29.
Moore, P.V., 2018. Tracking affective labour for agility in the quantified workplace. Body &
Society, 24(3), pp.39-67.
Mushariwa, M., 2020. The Cycles of Affirmative Action in the Transformation of the
Workplace. SA Mercantile Law Journal, 32(1), pp.99-112.
Nagel, L., 2020. The influence of the COVID-19 pandemic on the digital transformation of
work. International Journal of Sociology and Social Policy.
Nayak, J.K. and Singh, P., 2021. Fundamentals of Research Methodology Problems and
Prospects. SSDN Publishers & Distributors.
Seifert, H. and Nissen, V., 2018. Crowd Workplace—A Case Study on the Digital
Transformation Within IT-and Management-Consulting. In Digital Transformation of
the Consulting Industry (pp. 299-321). Springer, Cham.
Subramanian, K.R., 2018. Technology and Transformation in Communication. Journal of
Advance Research in Electrical & Electronics Engineering (ISSN: 2208-2395), 5(8),
pp.01-13.

ANNEX 1. ETHICAL ISSUES FORM
Section 1: Basic Details
Project title: The impact of the global pandemic on accelerating workplace transformation
Student name:
Student ID number:
Programme:
School:
Intended research start date:
Intended research end date:
Section 2: Project Summary
Please highlight all research methods that you plan to use as part of your project:
• Interviews:
• Questionnaires:
• Observations:
• Use of Personal Records:
• Data Analysis:
• Action Research:
• Focus Groups:
• Other (please specify):
Section 3: Participants
Please answer the following questions, giving full details where necessary.
Will your research involve human participants? yes
Who are the participants? Highlight all that apply:
Ages 12-16 Young People aged 17–18 Adults
How will participants be recruited (identified and approached)? Random sampling
Describe the processes you will use to inform participants about what you are doing: Through
questionnaire

How will you obtain consent from participants? Will this be written? How will it be made clear
to participants that they may withdraw consent to participate at any time?
Over email with a consent
Studies involving questionnaires: Will participants be given the option of omitting questions
they do not wish to answer? Yes: No
If No please explain why below and ensure that you cover any ethical issues arising from this
Studies involving observation: Confirm whether participants will be asked for their informed
consent to be observed. Yes: No
Will you debrief participants at the end of their participation (i.e. give them a brief explanation
of the study)? Yes: No
Will participants be given information about the findings of your study? (This could be a brief
summary of your findings in general) Yes: No
Section 4: Data Storage and Security
Confirm that all personal data will be stored and processed in compliance with the Data
Protection Act (1998)
Yes: No
Who will have access to the data and personal information?
No one
During the research:
Where will the data be stored?
Laptop
Will mobile devices such as USB storage and laptops be used? Yes: No
If yes, please provide further details: To keep the information and conduct the research report in
an effective manner.
After the research:
Where will the data be stored?
How long will the data and records be kept for and in what format?
Till the semester in official format
Will data be kept for use by other researchers? Yes: No
If yes, please provide further details:

Section 5: Ethical Issues
Are there any particular features of your proposed work which may raise ethical concerns? If
so, please outline how you will deal with these:
It is important that you demonstrate your awareness of potential risks that may arise as a result
of your research. Please consider/address all issues that may apply. Ethical concerns may
include, but are not limited to the following:
• Informed consent.
• Potentially vulnerable participants.
• Sensitive topics.
• Risks to participants and/or researchers.
• Confidentiality/anonymity.
• Disclosures/limits to confidentiality.
• Data storage and security, both during and after the research (including transfer, sharing,
encryption, protection).
• Reporting.
• Dissemination and use of your findings.
Section 6: Declaration
I have read, understood and will abide by the institution’s Research and Ethics Policy: Yes: No
I have discussed the ethical issues relating to my research with my Unit Tutor: Yes: No
I confirm that to the best of my knowledge the above information is correct and that this is a full
description of the ethical issues that may arise in the course of my research.
Name:
Date:
Please submit your completed form as an annex to your submitted research proposal.