Personal & Professional Development: Paramount Travel Hotel Analysis

This report addresses the high employee turnover and declining customer service effectiveness at Paramount Travel Hotel. The primary issues identified include high workloads, stress, and a lack of motivation among employees. Solutions proposed include implementing motivational strategies, providing comprehensive training sessions, dividing work based on employee capabilities, and establishing effective communication channels within the organization. By addressing these issues, the hotel aims to improve employee retention, enhance service quality, and ultimately boost customer satisfaction. The successful implementation of these solutions is crucial for the long-term success and sustainability of Paramount Travel Hotel.

PERSONAL AND PROFESSIONAL DEVELOPMENT
4.1 Solutions to work based problems in Paramount Travel Hotel
Introduction
Paramount hotel is UK based
business working in hotel industries
it serves lunch and dinner to its
customers where it operates.
Organisation is facing high employee
turnover at all the levels which
means employees to remain in it
because of certain issues such as high
work load, stress and other. This
directly affects the service provided
to customers. To eliminate this, it is
necessary to take certain action in
solving issues.
The high labour turnover is determined in
Paramount Travel Hotel it states that appointed
employees do not remain within it for long
period. This problem is arising due to high
workloads, less motivation and job satisfaction.
This have led to significant issue i.e. decline in
services to customers. This issues must be
effectively solved by taking necessary action.
Once this are solved it will increase effectiveness
of customer’s service.
Work based problems
Solution
Following are the solution to the work based problem: -
Motivation: - Manager must follow different theories of
motivating employees. Motivation will help to influence individuals to
work effectively which will improve their performance and directly
helps in solving the issues of decline in customer service effectiveness.
Training: - The managers must provide significant training
sessions to employees which will support in increasing their level of
performance and supports in declining level of stress from staff
members. It is also an effective solution to enhance effectiveness in
providing service to customers.
Dividing work as per capabilities: - The issue of high
employee turnover due to more work load can be solved by dividing
work within staff members as per their capabilities to perform. It will
also lead to specialisation of in performance and increases effectiveness
in providing service to its customers.
Communication: - The manager must set effective
communication channel within organisation which will help to
maintain proper contact within all employees and supports in providing
effective services to customers. It also supports in reducing issue of
high turnover of employees.
Conclusion
It is important to select best solution for work based problems which
are determined by managers. The solution helps to eliminate issues
effectively and supports in providing effective services to its customers.
It also helps in declining labour turnover from Paramount Travel Hotel.