BTEC HND: Personal & Professional Development at Paramount Hotel

This report identifies and addresses critical issues impacting Paramount Travel Hotel in London, specifically high employee turnover and declining customer care. It attributes the high turnover to factors like excessive workloads, low morale, ineffective communication, and unrealistic targets. The proposed solutions include team-building activities, improved communication channels, equitable workload distribution, job flexibility, and motivational initiatives. The report concludes that implementing these solutions, coupled with effective change management, fair compensation, and opportunities for growth, will enhance employee retention, improve customer service quality, and boost overall organizational performance. Desklib provides access to similar solved assignments and past papers for students.

Personal and Professional Development
(Major issues by Paramount travel hotel, London and their solutions)
Paramount Travel hotel is one of the top ten
hospitality service provider in London. It has
been able to provide qualitative services to
customers at a very reasonable price. Every
organization faces certain issues which
hampers its productivity and efficiency levels.
There are certain issues which are causing
problems at Paramount Travel hotel in
London.
INTRODUCTION
There are two major issues which are
affecting the performance of Paramount
Travels Hotel. They are reducing the level of
productivity and customer satisfaction which
is ultimately impacting the image of
organization. These issues are:
High Employee turnover rate
Degradation in Customer care due to Lower
retention of customers
ISSUES
There are many causes which has
triggered high employee turnover rate,
such as:
Excessive workloads
Low morale and motivation
Reduced level of job satisfaction
Mental health issues due to stress
Ineffective communication
Unrealistic targets
CAUSES
It will enable the company in ensuring higher level of efficiency and
productivity.
Bringing harmony in internal environment and better customer service will
be achieved.
Employee retention will be improved and motivation levels will rise.
Decision making will be boosted
Higher level of profitability and customer experience.
IMPACT OF SOLUTION
Team building and working
Creation of effective communication
channels
Equal job distribution (Work
management)
Job flexibility (Working hours)
Motivational speeches by seniors
Monetary benefits for performance
Realistic targets will result in
achievement.
SOLUTIONS
These solutions are required
by company for ensuring that
employee retention is
increased which will
improve customer service
quality. They need proper
change management and also
have to provide good growth
and developmental
opportunity to all its
employee's.
CONCLUSION