Parramatta City Council Car Park System: A Business Development Case

This case study examines the Parramatta City Council's car park system, focusing on the need for a new system to manage day-to-day operations, including issuing tickets, handling payments, and controlling barriers. The existing system faces challenges in fault recording, particularly with equipment like barriers and security cameras. The proposed system aims to improve operational efficiency and introduce a subsystem for selling season tickets, ensuring validation for car park access. Furthermore, the study highlights the importance of monitoring service level agreements with the contracted security company, addressing the current lack of a legal agreement to protect the company against potential damages or security breaches. The project's scope boundaries encompass the daily operations of each car park and the overall management, focusing on areas like ticket issuance, payment processing, and barrier control to ensure smooth and efficient operations. Key stakeholders include the Parramatta City Council owners, employees, customers, and security companies.

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Part A
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Project description
In this project, Parramatta City Council Business runs a car park in the middle of Parramatta.
The business needs a new system to regulate their car parks. In this new system, it needs
to offer everyday operation to each of their car parks- this certainly will include managing of the
payment, authorizing of the tickets, and regulating barriers in addition to the management of the
car parks. In the current system where it faults recording and most of the faults are on the
equipment such as barriers, security, and camera. The company wants improvement in the
current system, and the focus is on the day to day operations, and the management of the car
parks. Additionally, the company requires a subsystem which will help in the selling of the
season tickets. Within the new system, all the information about the season tickets would be
available to an operational system for validation to gain access to the car parks. Another part in
this project that will need transformation is on monitoring service level agreement.
The existing system lacks a monitoring service level agreement with the contracted security
company; thus within the new system, this issue will be addressed.
Identify scope boundaries for this project
The boundaries of the project identify aspects contained in the project. It represents the
component of the scope statement (Patel, 2018). The boundaries show the extent of the project
scope which is the scope baseline, and it serves an effective tool to make a decision on this
project. In this project, the scope boundaries of the project are offering the day to day operation
to each of their car parks (Patel, 2018). Within this system, there is a requirement for the fault
recording which will be utilized to record on all the problems with the car parks. Many of the
faults they will be within the equipment such as the barriers, security cameras, and the card

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readers. This new system will comprise of these components to help record on the faults.
Another aspect of the system will have a sub-system which would be required for selling of the
season tickets. All the information about the season tickets would be accessible to the operating
system for the validation accessibility to the car parks (Priya et al. 2015). Within the system, it
needs to be capable of monitor service level agreements with the
security company which protects the car parks. In the present system, Parramatta City Council
organization does not have a monitoring service level agreement with the security organization
which they have contracted (Kotb et. al 2016). There is no legal agreement in place to guard the
company in case anything happens to the cars in their parks. The ones who need to be
responsible are the guards from the security organization in case the vehicles were to be
damaged or broken into. Thus the new system will incorporate the legal monitoring agreement to
safeguard themselves against this fault. Therefore, the scope boundaries of this project will focus
on the day to day operations of every car park, and the management of the car parks (Patel,
2018). These are the areas which will be affected such as issuing of the tickets, handling of the
payment and controlling barriers areas in the organization. These areas need to be rectified to
ensure that the system is efficient and all the operations are running smoothly (Rauscher and
Momtaz, 2017).
Identify stakeholders
In this project, it has various stakeholders who affect the company in one way or another. One of
the stakeholder is the owners of the Paramatta city Council car parks. These are the individuals
who decide on behalf of the company. Another stakeholder is the employees of the organization.
These are the individuals who run the car park. They run the system. There is an attendant who is
employed to view the details of the ticket on their computer, and they are also responsible for

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activating the barrier remotely. Another stakeholder is the customers. These are the individuals
who bring their vehicles to the car park. The other stakeholder is security companies. These are
the organizations which have been contracted by Paramatta City Council car parks to visit the car
parks at regular intervals to provide security.

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References
Kotb, A.O., Shen, Y.C., Zhu, X. and Huang, Y., 2016. iParker—A new smart car-parking system
based on dynamic resource allocation and pricing. IEEE transactions on intelligent
transportation systems, Vol. 17(9), pp.2637-2647.
Patel, P., 2018. Albany as a future node: improving social wellbeing in a car-centric
environment (Master's thesis).
Priya, B.K., Sandeep, T., Chandra, D.V. and Swarna, V., 2015. Energy Efficient and Secured
Smart Car Parking System. The International Journal of Science and Technoledge, VOL. 3(6),
pP.78.
Rauscher, R.C. and Momtaz, S., 2017. Planning in Greater Sydney–Parramatta City Case Study.
In Cities in Global Transition (pp. 179-198). Cham, Springer.