Enhancing Partnership Practices in Health and Social Care

The assignment examines the dynamics of teamwork in social work organizations. It discusses how different communication methods can foster collaboration among team members while referencing Tuckman's Team & Group Development Model to illustrate stages of group formation and growth. The essay also investigates five common conflict management styles within teams, highlighting their implications on team functionality. Furthermore, it underscores the importance of partnership strategies in health and social care settings for achieving desired outcomes. This comprehensive analysis is supported by various academic sources, underscoring practical approaches to managing teams effectively in a professional context.

Learner statement Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 505 Working in partnership in health and social care or children and young people’s settings

Learner statement
Assessor
Use Only-
Assessment
Criteria Met

Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
NB: - where there is range in the statement, all of the range needs to be covered
 INTRODUCTION
Partnership is where two or more individuals or organizations work together for achieving the same goals. In health
and social care firm, people work collectively for gaining maximum advantage of available resources as well as
provide benefits to the society so that they can live their life effectively. Partnership totally depends on its
implementation and maintenance. When people work together then it provides various range of benefits to company
as every member contribute in providing value to enterprise and drive firm on the way of success. This project is
based on National Health Service (NHS) which is a public company based in UK that provides health related
facilities to the needy people. This project will tell about various features of effective partnership working, its
importance as well as it will analyse the way in which this working delivers better outcomes. Also, there will be
discussion on establishing and maintaining working relationships with colleagues as well as with other
professionals.
 TASK 1
Learning Outcome 1- Understand partnership working
1.1 Explain how you have identified the features of effective partnership working

In partnership, there are many organisations like NHS trust and private care-homes who provide healthcare service
for attaining common objectives. Operation is carried out by partners with a motive which is to promote health and
service users. It may happen that everyone is taking different efforts or actions for reaching to the set target but all
partners have same goals. Working in partnership is very helpful in improving the health of people as well as it takes
more preventive approach to health so that people can live their life smoothly. For every person who is working in
health and social care sector, it is important to understand that why healthcare organisation works in partnership. I
tried to analyse collaborations in this industry because this is a area of my interest and I am working in the sector.
By doing following activities, I identified elements of effective partnership working Communication- I went to Bradford district care trust NHS for finding when I wanted to understand features
of working in a partnership. When I talked with some manager of these trust then they told me that
collaboration assist them in providing better and quick service to public.
 Effective listening skill- When I attended some of the meetings which were held between NHS trust and
care-homes, then I found that both organisation need each other and partnership is beneficial for both of
them.
 Internet – Their are various websites on internet which help me in finding details about what can be done
partnerships in healthcare sector. One of the prime reason behind collaboration is assistance in technology.
Their are many private care-homes who are latest technology, NHS trust find them suitable partner because
latest techniques of working result in quick facility t service user.
1.2 Explain the importance of partnership working with:
 Colleagues
 Other professionals
 Others
Range

This must include:
Other professionals – Workers from other agencies or organizations, Advocates, Independent visitors
Others – Individuals, Children and young people, Families, Carers, Friends of the individual, Advocates
It is important to understand significance of partnership working because it can provide solutions about the
problems which is present in healthcare sector. Its significance can be understand by communicating with the
organisation who are working in partnership. This work can be done when two organisation are in the process of
collaboration and they are already working in partnership from a long period of time. In National Health Service
hospital, I have to work with many people for providing better quality of services to users that involve- Colleagues- In nursing home, I have to work with manager, deputy manager, senior care staff, cleaners,
cooks, maintenance officers as well as with administrators. If all people will do their job in a team and with
proper coordination then it will generate the desired results or outcomes. To have effective partnership
among staff is essential. For better coordination, there should be proper meeting between workers by which
they will be able to provide services according to the specified standards. Working closely with colleagues will
be beneficial for me because here I am able to share, utilize and maximize everyone's expertise which will
aid in achieving the planned objectives effectually. Professionals-Therefore, maintaining relation with them is important to provide high quality services to
users. When assistance of other professionals (advocates) is taken, who are partner of an organisation, then
care-homes and hospitals can save them from different kind of troubles like legal problem.
 Others- Before providing services to patient, it is important that professionals should consult with their
families and friends so that they can collect information regarding user’s needs, preferences and wishes. For
example- user's family can share relevant information with me about how I can best communicate with an

individual.
1.3. Explain how you have analysed how partnership working delivers better outcomes
I tried to analysed the reason behind attaining better outcome because if two organisation can attain benefit from
working in partnership then this concept should get more promotion on healthcare industry. I went to NHS trust for
evaluating the benefit of partnership working. This work was done when I was Creative support. Most of the people
do not think that collaboration in this sector happen for earning more revenue like of other industries but this is not
true. Healthcare organisation work together so they can serve better and overcome each other flaw. In my whole
career, I have seen that those care-homes and hospitals who are working in collaboration, attain rapid growth
because if they lack in one resource like finance then they get support from their partner. This do not influence their
daily operation and assist them in deliver better outcomes. Partnership provides various range of benefits to people
as with the support of this, professionals will be able to deliver the best quality of services to their users. It generates
positive outcomes for many individuals that are given as below-
For service provider-
 Partnership increases efficiency and effectiveness of company by which they can provide facilities to its users
according to their requirements.
 It expands confidence among professionals as well as improves the relationship with other care taker and
families.
 It increases job satisfaction level of employees by doing some creative things.
 It maximizes the confidence level of professionals as well as improves relationships with other service
providers and families. Their is not a single organisation who have all the resources which are needed for attaining organisational
objectivities. Partnerships removes the problems of scarcity of resources and support healthcare organisation

in smooth functioning.
For service users-
 It improves services for those clients who are consuming more than one service.
 One of the most positive impacts is that with the support of this, users can avail those facilities which were
not available earlier in the market.
 In this, concerned individuals feel more accountable or responsible towards their job.
It reduces defamation that are attached to accessing services
1.4. Explain how you have overcome barriers to partnership working
I understand that when I have to work with an employee of other organisation, then I will face new problems
because thinking and working style of people and administrations varies. Overcoming barriers of partnership
working is important because it make negative impact on image of both organisation and restrict them from
performing better. District care trust is the place where this problems happens, it occurs when I was doing my work
i.e. working a Creative support. Working in partnership becomes very difficult when there is difference between
individual participants or occupational groups (Cameron and et.al., 2014). There are various reasons which create
barriers in partnership working such as-
 Poor communication
 Lack of financial resources
 No clarity in objectives
 Lack of commitment
 No proper evaluation and monitoring systems
 Too little time for effective consultation, etc.

There are various ways by which these hurdles can be removed from business operations. Some of these are given
as below- Training- It is an important element which reduces the upcoming barriers from workplace as it increases
knowledge and skills of people by which they become able to perform their job according to the specified
standards. Team building activities- With the help of this, barriers can also be removed so that professionals can
perform their job collaboratively which will increase its efficiency and effectiveness. It is said that a team can
perform their job more effectively in comparison to an individual. Informal meetings- Partners should do informal meetings on a regular basis so that their problems can be
resolved quickly and effectively. It will aid in achieving the desired results or outcomes (Dickinson and
Glasby, 2010).
 Understanding of roles and responsibilities- It is an important element for getting success in their relative
field. If partners will know about their duties and obligations then they can perform in an effective manner as
they know that what is expected from them and what should be done for getting the desired target.
Learning Outcome 2- Be able to establish and maintain working relationships with colleagues
2.1 Explain your own role and responsibilities in working with colleagues
Beside working in adult mental health sector, I am also working as Creative support. Understanding own
responsibilities is significant for doing my work in effective way. Successful partnership working is very important for
improving the lives of vulnerable adults and children. Organisations run their business jointly because of many
purposes which are like-

 For maximizing efficiency of care system as a whole
 For improvement in sharing information between professionals, etc.
Being a Senior Support Worker of NHS , I have to perform various roles such as-
 To maintain professional approach while following principles and values at workplace
 To set tasks and objectives for my colleagues so that they can perform accordingly. While setting target, I try
to involve staff to participate in decision making process.
 Whenever it is possible, I give feedback to them so that they can improve their performance.
 It is important for me to analyse my own limitations and to share any problem which I have with colleagues.
Responsibilities- I have various obligation like to develop the personality of staff so that they can perform
according to the standards and to update policies and procedures at workplace time to time so that it can face
competition in the market and serve to its users effectively (Dickinson and O'Flynn, 2016). For team development,
there is Tuckman's theory which aids in achieving the desired results that are given as below- Forming- At this stage, a team is formed and task is divided to every person. Storming- At this stage, team tries to solve specific problems by giving their suggestions. Norming- At this stage, everyone know about its roles and responsibilities and group members take big
decision with mutual consent.
 Performing- At this stage, people find the way of working so that they can perform their job in an effective
and efficient manner and reach to its decided destination.

2.2 Explain how you have developed and agreed common objectives when working with colleagues
I know the if I am working in a team then all the group should be one same page so the number of confusions and
(Source 1: Tuckman’s Team & Group Development Model, 2017)

disputes decreases. Partners should know about specified objectives along with their responsibilities because it is
very important for getting success in the market. Supervisor should evaluate the process on a regular basis for
ensuring that staff is doing their job according to the specified standards. I understand that developing common
objectives is beneficial for everyone. I agreed on some similar goals with the people who are working with me when
I take my own case loads. Below are some points which shows that how I successfully set common objectives
when I was working with my colleagues.
For developing objectives, I need to negotiate with my colleagues and also, I need to compromise in some areas for
getting positive response (Fotaki, 2011).
For maintaining better relationship at workplace, I will take the opinion from staff regarding objective. This activity
will motivate them for doing work effectively and they will be assumed as a part of company and will give their 100%
for attaining specified targets. It can be possible by conducting team meetings and giving chance to them to share
their ideas and give feedback on team working so that objectives can be developed by mutual agreement.
If I will do this then it will create a healthy environment at workplace and team members will be aware about goals
and target which may result that everyone will contribute in obtaining desired result or outcome. Taking suggestion
from colleagues will be very beneficial for NHS hospital as it will reduce the chances of conflicts and will encourage
to do work in a team by which it will be able to gain desired objectives.
2.3 Explain how you have evaluated your own working relationship with colleagues
Evaluating working relationship with co-worker is important because it assist in identifying the reason which are
creating difference between two professionals. This work was done at when I was working on my own case load
which were related to adult mental health. For establishing managerial style, team skills management is a popular
method by which I can improve my skills, strengths and weaknesses.
 For evaluating my own working relationship, I can take feedback from team members regarding performance

who will express their views by considering my strengths and weaknesses.
 I can also use self-appraisal method which is a part of performance appraisal process where employees give
their views on their own performance. Generally, in this process, I received feedback from staff in which they
ask for training needs, their strengths and weaknesses (Gardiner, Gott and Ingleton, 2012).
 My effectiveness can be measured against the set targets and by reviewing goals. It can also be evaluated by measuring teamwork at workplace. If there will be proper balance at workplace
then everyone will know about their roles towards their job then it will aid in managing weaknesses. There is
a model which can be used for evaluating team effectiveness that is -
Team effectiveness model- As per this, a team can be improved if it will focus on five key functioning areas that
are given as below-
◦ Goals- What team wants to obtain in the future?
◦ Roles- Role which has to play by every member for achieving specified target.
◦ Procedures- It helps the team to work together so that it can reach at decided destination.
◦ Relationships- How team members are maintaining relations with each other.
◦ Leadership- It influence people to work according to the specified standards so that NHS can obtain its
specified objectives.
2.4 How have you dealt constructively with any conflict that may arise with colleagues
I have to make sure that I resolve any kind of conflict which arises when I work with colleagues because if I will a
dispute will remain for a long period of time and arises at continuous basis then this will negative influence working
of everyone. Normally conflicts happened when I was working on my own cases.
It is not necessary that conflicts is a bad thing. When I will manage group of members then conflicts and dilemmas

will occur naturally and to deal with this situation is very important for the success of company. If issues will not be
resolved on time then it will create a negative environment at workplace and then no one will perform according to
the specified standards. For dealing this situation, communication plays an important role as it reduces
misunderstanding at the workplace. In order to deal with conflicts, I have to follow various steps that are given as
below-
 Firstly, I need to evaluate the exact problem of issue.
 Then identifes several possible solutions which will aid in resolving problems.
 After collecting all possible alternatives, I will evaluate pros and cons as well their effectiveness for resolving
issues.
(Source 2: Five Peaceful Steps to a Win-Win Home, 2017)

 After that, I will decide the best one which will provide desired outcome to the company.
 Then selected option will be implemented so that disputes can be resolved.
 At last, I will evaluate the process of this solution so that it will generate desired results or outcomes.
Apart from this, I will also make new strategies for dealing with this situation so that conflicts can be minimized from
work place such as give respect to each other, encouraging team work etc. It will be helpful in developing teams
which will reduce the conflicts and dilemmas and will develop team (Glasby, 2017).
Learning Outcome 3- Be able to establish and maintain working relationships with other professionals
3.1 Explain your own role and responsibilities in working with other professionals
As a professional who is working in mental health care, I have certain responsibilities which I have to fulfill when I
have to work in a team at the time of working on a particular case or as Creative support. If I will not play my role
then it will create problems at workplace. I may fail to attain desired result if I will not follow my responsibilities.
For providing services to the customers according to their requirement, I need to work in partnership with
professionals who are working in other agencies or organisations. In partnership, my main obligation is to share
skills and knowledge and to take advantages of opportunity by observing the behaviour of professionals which will
help in increasing knowledge and skills of mine.
To work in an effective and efficient manner with other service providers, I need to interact with them in a manner
that will promote trust and confidence in the relationship. For performing their role, there should be proper
information which must be complete and accurate. I should complete my job within the boundaries of my knowledge
and responsibility. Apart from this, I also have to keep data of clients in a confidential manner so that no one can
access it (Hunter and Perkins, 2012).
I should have enough knowledge and ability for taking part in planning and implementation process. For facing a
critical situation, I should have confidence where own judgement can be taken easily and in an assertive manner. In
short, it can be said that I should have-

 Effective communication skills
 Sufficient information which can be delivered to other professionals by which they will be able to deliver
better quality of services to its users
 Provide respect to employees’ contribution so that they will get motivation and will perform their job effectively
Share experience via formal and informal exchange
3.2 Explain how you have developed procedures for effective working relationships with other
professionals
It is my responsibility to develop a system for having a good working relationship with others. This is significant
because it reduce wastage of time and increase understanding with colleagues. Workplace is an area where
conflicts are not considered as good things specially when someone is working in heath and social care sector.
For effective working relationship with other care takers, it is necessary that there should be a procedure as it will
provide a systematic way of doing their job. With the help of this, staff will enjoy their work by which they will
generate positive results for company. It will also help company in maintaining professional image in the market
(Lowes and Hulatt, 2013).
 For effective relationship, it is necessary that every person should listen to each other carefully and to
understand position and feelings of others.
 I need to exchange all relevant and important information with other professionals while maintaining
confidentiality that will provide support in providing better quality of services to their clients.
 In order to get effective relationship, it is necessary that work should be done according to the prescribed
policies of company as well as in an ethical manner.
 If I did any commitment then it should be fulfilled on time and if I am not able to do that then I will ask to
other for giving advice to other.

 If any client or partner have any issues or complaints then that should be dealt promptly and positively so that
they will remain in company for a long period of time.
 For effective working, there is the requirement of shared protocols and formalised procedure which will help
in maintaining standards of care.
 If there is developing multi disciplinary team then there is requirement of clear objectives that will be set on
the basis of need, planning, purchasing and financing of services.
3.3 Explain how you have agreed common objectives when working with other professionals within the
boundaries of own role and responsibilities
I set some SMART objectives by having a discussion with my colleagues. If everyone will not understand their role
and responsibilities then they delivering desired result is not possible. This common targets were set when I was
working with employees of NHS at their district care trust.
For delivering better quality of services to their clients, there is requirement of maintaining better relationship with
other professionals both inside and outside of health care (Marmot and et.al., 2010). It also ensures the safety of
clients. For achieving the same target, it is necessary that there should be proper respect given to the employees
and professionals' contribution which will motivate them for performing in an effective and efficient manner. I also
need to develop effective communication system so that every group member can communicate with each other
and with the service users easily and effectively (Lymbery, 2010).
In the initial period, there is requirement of establishing SMART objective which should be agreed by involved
parties. Specific- It means that goals should be specific that company wants to achieve in the future. Specific targets
do not raise problems like confusions. Measurable- It describes that it should be measurable that can be evaluated after specific period of time. If
targets are measurable then colleagues can judge own and other performance.

 Achievable- Partners should set that target which can be possible to achieve in the future. If it will not be
achievable then it will demotivate to the members then they will not do their job effectively and efficiently. In
case any co-worker feel that goals are unachievable then they can raise this point at the time of setting goals. Relevant- Organisational goals should be integrated with personal goals so that everyone will give their best
for achieving same.
 Time bound- Objectives should have specific period of time so that every person can take effective action for
achieving same.
3.4 Explain how you have evaluated procedures for working with other professionals
Evaluation of own performance is necessary for every person who is working in healthcare industry because they
are directly connected to health of public. I evaluated procedure when I was working with employees of district trust.
Evaluation of process is very important for the success of company as if it will not be measured then no one will
perform according to the specified standards. For evaluating and reviewing procedure, there should be a system
which will evaluate this against the set outcomes. For achieving the desired results, making report on regular basis
is very important as it will help in knowing about the limitations so that it can be removed on time and can go on
right pathway (Glasby and Dickinson, 2014).
If procedure is going in the right direction then it will create positive outcomes like professional approach, clear roles
and responsibilities, optimum utilization of resources, etc. Along with that, if it is not working properly then it will
create disturbance in the business operations which will result that it will not get specified result such as- more
competition between professional, misunderstanding, time wasting, mismanagement of financial resources etc.
While carry out evaluation process, views or opinions should be taken from service providers or users which can be
possible by filling questionnaire. If this procedure will generate positive outcome then it will provide various benefits
to individuals like it will improve services, empowerment, autonomy etc. However, negative results will increase
miscommunication, conflicts, frustration, etc. at the workplace.

As a Senior working both on site and out in the community, I will evaluate procedure on a regular basis so that it can
move into the right direction and can reach to its decided destination in an effective and efficient manner. If process
will not be measured on time then no one will perform their job according to the specified standards which will
create disturbance in business operations.
3.5 Explain how you have dealt constructively with any conflict that may arise with other professionals
While doing work in partnership, I have gone through many conflicts which arise at the time of community service. It
normally happens because of miscommunication. So, it is very important that all members should be aware about
the issues that are existing at workplace. There are various types of philosophies, principles, priorities and code of
practices which influence team working in a positive manner by which group members work according to the
specified standards and generate the best possible outcomes for clients (Munn-Giddings and Winter, 2013). Being
lone working and case handling, I have to work with nurses, family and friends of patients and service users
themselves. So, while dealing with them, disputes or dilemma occurs generally if it will be dealt successfully then it
will increase mutual understanding with each other. This negative situation arises because of various reasons like
confusion in specified goals, personality conflicts etc. While resolving the issues, there are several styles which can
be adopted that are given as below: Competitive- This style is adopted by those disputed parties who have more power. In this, they want to win
on the expenses of others. It will be beneficial in the emergence situation when problems need quick
resolution. Collaborative- In this style, people want to fulfil needs of every person and try to maintain balance between
requirements of service users and organisational requirements. Accommodating- In this, disputed party meets needs of other person at the expense of their own. This way
is very useful at the time when individuals want to resolve issues calmly and winning does not matter
(Cameron and et.al., 2014).

 Avoiding- This style will be important at the time when there is no chance of winning for either side.
(Source 3:5 Conflict Manangement Styles at a Glance, 2017)
Learning Outcome 4- Be able to work in partnership with others
4.1 Explain how you have analysed the importance of working in partnership with others
When I worked in a collaboration, I felt that it is necessary for own growth and for providing better facilities to service
users. Understanding significance of partnership working is essential for finding right partner in upcoming time.
Collaboration happened when I was working on own case load.
While doing work in partnership, it is very important that I should provide support to all members so that they will
provide better quality of services to their clients (Petch, Cook and Miller, 2013). Before analysing inter-agency co-

operation and participation, it will be vital that how I am promoting participation and empowerment of clients. Agency
collaboration does not matter too much to analyse the involvement of patient. If service user will not feel as a part of
process then to get success will become more difficult for company (). So, I need to focus on working in partnership
with carers, families, etc.
For effective partnership, I had good communication skills for interacting with other people so that they will provide
useful information that will support me in my work. Along with that, I will be able to provide useful and relevant
information to them which will support in improving individual's life. Here, a good example of working in partnership
is given below:
If users and their family will share information regarding patient's needs or wants then I can easily know about their
exact problems and will effectually be able to communicate with them.
So, from the above discussion, it can be said that I should collect all relevant information from various sources so
that individual's life can be improved. It will promote individual’s well-being and will provide a holistic approach to
their needs and wants
4.2 Explain how you have developed procedures for effective working relationships with others
Developing a system for working is important because it is it reduce disputes with others who are working same
industry. I developed a procedures when I was working of case loads within my community.
There are many procedures which can adopted by organisation to make effective relationship with their employees.
So, for providing facilities, there should be a process which will help in achieving the desired objectives and goals
(McKeown, Malihi-Shoja and Downe, 2011). For this, I got involved in decision making process regarding their care
and deliver of service so that they will provide full support according to the requirement. Before providing facilities to
patient, it is necessary that I should discuss with them regarding care package as well as should establish shared
understanding with them so that there will be no occurrence of any kind of disturbance (Tuckman’s Team & Group
Development Model, 2017)
In this sector, it is necessary that there should be set boundaries in various areas like confidentiality, recording,
storage and sharing of information with other professionals. It will be beneficial because after knowing about the

policies and procedure, every member will contribute in obtaining the desired results.
All concerned members should be well aware about the complaint handling process so that they can easily resolve
the problem of people if occurs in future and will carry out operations according to specified standards.
Communication is an important step as with the help of this, I can discuss with all members and can give relevant
information to them by which they will be able to perform their job effectively and efficiently.
If I will ensure that there is good or healthy relationship among all concerned group members as well as they are
aware about the procedure then it will help in establishing effective working partnership. For achieving the same, I
should also provide feedbacks and suggestions to staff so that they can bring required improvement in their job and
will complete their tasks according to the prescribed standards (Braveman, Egerter and Williams, 2011).
4.3 Explain how you have agreed common objectives when working with others within the boundaries of
own role and responsibilities
Objectives can be defined as a term that company wants to achieve in the future. As discussed above, it is said that
every company should set SMART objectives so that it can reach to its set targets within specific period of time. The
objectives which has been set by organisation should be achieved in proper way by adopting various tools and
techniques. While setting targets, feedbacks and opinions of staff should be taken and target according to the needs
or wants of them should be set so that they will attain their goals and objectives.
I will keep objectives according to the vision and mission statement as well as on the basis of capability of
individuals so that they can perform their job effectively and efficiently. For this, there should also be a proper
communication system so that every concerned member can discuss with each other whenever required. For
getting success in the market, I will keep SMART objectives [specific, measurable, achievable, realistic and time
bound] so that NHS hospital can reach to its decided objective within stipulated period of time (Dillenburger and
McKerr, 2011).
Effective objectives are made on the basis of own roles and responsibilities as well as according to the policies and

procedure of company so that everyone will be aware about target and give their best efforts for achieving the
same. It is very important that members should know about the objective so that they can take their actions
accordingly and drive company towards the success.
4.4 Explain how you have evaluated procedures for working with others
Procedures evaluation is important because it stops me and other people in committing same mistakes which we
are doing for long period of time. It is also increase my efficiency. Evaluation is at the time of dealing a own case
load.
While carrying out any kind of activities, it is very important that there should be a procedure as it will provide
direction to work effectively and efficiently. If I am doing work with other people then in this case, my main
responsibility is to evaluate this process on a regular basis so that if no one is doing work accordingly then I can
take corrective actions and do my work in more effective way (Nolte and et.al., 2012).
Evaluation is done by taking feedback from the people who have worked with me. Reviews from service user is also
taken about joint effort which is made for resolving problem of patients in short period of time. I will be ensured that
everyone is happy with specified procedure so that they will perform accordingly. For this, I will ask them for giving
their feedbacks and opinion on this so that process can be modified accordingly and service users will get the best
quality of facilities as per their requirements (Partnership, 2017). With this procedure, users will be influenced
positively as well as negatively that are given as below-
Positive outcomes for clients-
 With effective process, services can be improved
 Empowerment
 Autonomy It will help in taking effective decision.
Negative impact for users-
 It may increase miscommunication, confusion, information overload, frustration, duplication of service

provisions, etc.
It may harm to the concerned members. At the time of evaluation it is found that some of the service users were not
happy with treatment because they feel that advice given by me was different from others.
4.5 Explain how you have dealt constructively with any conflict that may arise with others
Conflict is not a good symbol for the success of a team as it creates negative environment at workplace. For dealing
with this situation, I developed skills and knowledge by which issues can be resolved easily in a constructive way.
For removing the effect of ethical conflicts and dilemmas for individuals, good communication and listening skills
play an important role as if there will be proper conversation among members then it will reduce the chances of
misunderstanding (Liechty, 2011).
For removing problems from at district care NHS trust at the time of working at working as Creative support, firstly, I
tried to find out reasons of disputes, be non-judgemental in my approach and should also develop same ground to
work for everyone. Along with this, I should also show empathy or understand the problems of others and attempt to
mediate resolution by formulating points of agreements.
When one person's rights are opposed to another individual's right then it creates conflicts at workplace. In this
situation, to deal with conflicts becomes more difficult.
I should also ensure that every service provider gets aware about complaint procedure so that if they will face any
problem in the future then they can take support. If any user has issue then staff should provide proper support to
them so that their needs or wants can be satisfied (Staniforth, Fouché and O'Brien, 2011). By doing this, I am
promoting the relationship with clients as well as their well-being. This action builds a strong relation between them,
their family and the establishment where I work as a manger (Developing partnering strategies, 2017).
 CONCLUSION
It can be concluded from the above report that working in partnership is very beneficial for many individuals like
service users, professionals, etc. as with the help of this, service providers provide better quality of facilities to their
users. It has also been articulated that effective working partnership has various features like good communication,

clear objective, effective listening skills, etc. This collaboration is very important for colleagues, professionals and
other people. This report also stated about the ways by which barriers can be overcome that are training, team
building activities, informal meetings, etc. It has also been assessed that while doing work collectively, there may
arise conflict between members which can be removed by following a procedure that starts from identification of
reason of dispute to implementation. These issues should be resolved in an appropriate style and within specific
period of time so that business activities can be carried out effectively and efficiently.
 REFERENCES
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Online
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Partnership. 2017. [Online]. Available through:
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management-styles-at-a-glance/>.
I confirm that the evidence above is my own work and was carried out under the conditions and context
specified in the standards.
Learner Signature: Raza Ali Date: 24th August 2017
The information within this Learner statement is a true reflection of the learner’s role, responsibilities and
competence.
Diploma Assessor Signature: …………………… Date: