Enhancing Partnership Practices in Health and Social Care
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Essay
AI Summary
The assignment examines the dynamics of teamwork in social work organizations. It discusses how different communication methods can foster collaboration among team members while referencing Tuckman's Team & Group Development Model to illustrate stages of group formation and growth. The essay also investigates five common conflict management styles within teams, highlighting their implications on team functionality. Furthermore, it underscores the importance of partnership strategies in health and social care settings for achieving desired outcomes. This comprehensive analysis is supported by various academic sources, underscoring practical approaches to managing teams effectively in a professional context.

Learner statement Level 5 Diploma in Leadership for Health and Social Care
Unit Title: 505 Working in partnership in health and social care or children and young people’s settings
Unit Title: 505 Working in partnership in health and social care or children and young people’s settings
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Learner statement
Assessor
Use Only-
Assessment
Criteria Met
Assessor
Use Only-
Assessment
Criteria Met

Learner to provide narrative under each statement of how they meet the criteria.
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
NB: - where there is range in the statement, all of the range needs to be covered
INTRODUCTION
Partnership is where two or more individuals or organizations work together for achieving the same goals. In health
and social care firm, people work collectively for gaining maximum advantage of available resources as well as
provide benefits to the society so that they can live their life effectively. Partnership totally depends on its
implementation and maintenance. When people work together then it provides various range of benefits to company
as every member contribute in providing value to enterprise and drive firm on the way of success. This project is
based on National Health Service (NHS) which is a public company based in UK that provides health related
facilities to the needy people. This project will tell about various features of effective partnership working, its
importance as well as it will analyse the way in which this working delivers better outcomes. Also, there will be
discussion on establishing and maintaining working relationships with colleagues as well as with other
professionals.
TASK 1
Learning Outcome 1- Understand partnership working
1.1 Explain how you have identified the features of effective partnership working
You must provide answers to each question that allow your assessor to properly assess what work duties
you are doing or what role you have within your work. It expected that you will need approximately 300
words per question. The more detail you provide the less likely your account will be sent back for more
clarification.
You must answer each question in your own words and written in the first person meaning “I do this”. A tip
is always to keep in mind the “who, why, how, where and when” in each answer.
NB: - where there is range in the statement, all of the range needs to be covered
INTRODUCTION
Partnership is where two or more individuals or organizations work together for achieving the same goals. In health
and social care firm, people work collectively for gaining maximum advantage of available resources as well as
provide benefits to the society so that they can live their life effectively. Partnership totally depends on its
implementation and maintenance. When people work together then it provides various range of benefits to company
as every member contribute in providing value to enterprise and drive firm on the way of success. This project is
based on National Health Service (NHS) which is a public company based in UK that provides health related
facilities to the needy people. This project will tell about various features of effective partnership working, its
importance as well as it will analyse the way in which this working delivers better outcomes. Also, there will be
discussion on establishing and maintaining working relationships with colleagues as well as with other
professionals.
TASK 1
Learning Outcome 1- Understand partnership working
1.1 Explain how you have identified the features of effective partnership working
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In partnership, there are many organisations like NHS trust and private care-homes who provide healthcare service
for attaining common objectives. Operation is carried out by partners with a motive which is to promote health and
service users. It may happen that everyone is taking different efforts or actions for reaching to the set target but all
partners have same goals. Working in partnership is very helpful in improving the health of people as well as it takes
more preventive approach to health so that people can live their life smoothly. For every person who is working in
health and social care sector, it is important to understand that why healthcare organisation works in partnership. I
tried to analyse collaborations in this industry because this is a area of my interest and I am working in the sector.
By doing following activities, I identified elements of effective partnership working Communication- I went to Bradford district care trust NHS for finding when I wanted to understand features
of working in a partnership. When I talked with some manager of these trust then they told me that
collaboration assist them in providing better and quick service to public.
Effective listening skill- When I attended some of the meetings which were held between NHS trust and
care-homes, then I found that both organisation need each other and partnership is beneficial for both of
them.
Internet – Their are various websites on internet which help me in finding details about what can be done
partnerships in healthcare sector. One of the prime reason behind collaboration is assistance in technology.
Their are many private care-homes who are latest technology, NHS trust find them suitable partner because
latest techniques of working result in quick facility t service user.
1.2 Explain the importance of partnership working with:
Colleagues
Other professionals
Others
Range
for attaining common objectives. Operation is carried out by partners with a motive which is to promote health and
service users. It may happen that everyone is taking different efforts or actions for reaching to the set target but all
partners have same goals. Working in partnership is very helpful in improving the health of people as well as it takes
more preventive approach to health so that people can live their life smoothly. For every person who is working in
health and social care sector, it is important to understand that why healthcare organisation works in partnership. I
tried to analyse collaborations in this industry because this is a area of my interest and I am working in the sector.
By doing following activities, I identified elements of effective partnership working Communication- I went to Bradford district care trust NHS for finding when I wanted to understand features
of working in a partnership. When I talked with some manager of these trust then they told me that
collaboration assist them in providing better and quick service to public.
Effective listening skill- When I attended some of the meetings which were held between NHS trust and
care-homes, then I found that both organisation need each other and partnership is beneficial for both of
them.
Internet – Their are various websites on internet which help me in finding details about what can be done
partnerships in healthcare sector. One of the prime reason behind collaboration is assistance in technology.
Their are many private care-homes who are latest technology, NHS trust find them suitable partner because
latest techniques of working result in quick facility t service user.
1.2 Explain the importance of partnership working with:
Colleagues
Other professionals
Others
Range
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This must include:
Other professionals – Workers from other agencies or organizations, Advocates, Independent visitors
Others – Individuals, Children and young people, Families, Carers, Friends of the individual, Advocates
It is important to understand significance of partnership working because it can provide solutions about the
problems which is present in healthcare sector. Its significance can be understand by communicating with the
organisation who are working in partnership. This work can be done when two organisation are in the process of
collaboration and they are already working in partnership from a long period of time. In National Health Service
hospital, I have to work with many people for providing better quality of services to users that involve- Colleagues- In nursing home, I have to work with manager, deputy manager, senior care staff, cleaners,
cooks, maintenance officers as well as with administrators. If all people will do their job in a team and with
proper coordination then it will generate the desired results or outcomes. To have effective partnership
among staff is essential. For better coordination, there should be proper meeting between workers by which
they will be able to provide services according to the specified standards. Working closely with colleagues will
be beneficial for me because here I am able to share, utilize and maximize everyone's expertise which will
aid in achieving the planned objectives effectually. Professionals-Therefore, maintaining relation with them is important to provide high quality services to
users. When assistance of other professionals (advocates) is taken, who are partner of an organisation, then
care-homes and hospitals can save them from different kind of troubles like legal problem.
Others- Before providing services to patient, it is important that professionals should consult with their
families and friends so that they can collect information regarding user’s needs, preferences and wishes. For
example- user's family can share relevant information with me about how I can best communicate with an
Other professionals – Workers from other agencies or organizations, Advocates, Independent visitors
Others – Individuals, Children and young people, Families, Carers, Friends of the individual, Advocates
It is important to understand significance of partnership working because it can provide solutions about the
problems which is present in healthcare sector. Its significance can be understand by communicating with the
organisation who are working in partnership. This work can be done when two organisation are in the process of
collaboration and they are already working in partnership from a long period of time. In National Health Service
hospital, I have to work with many people for providing better quality of services to users that involve- Colleagues- In nursing home, I have to work with manager, deputy manager, senior care staff, cleaners,
cooks, maintenance officers as well as with administrators. If all people will do their job in a team and with
proper coordination then it will generate the desired results or outcomes. To have effective partnership
among staff is essential. For better coordination, there should be proper meeting between workers by which
they will be able to provide services according to the specified standards. Working closely with colleagues will
be beneficial for me because here I am able to share, utilize and maximize everyone's expertise which will
aid in achieving the planned objectives effectually. Professionals-Therefore, maintaining relation with them is important to provide high quality services to
users. When assistance of other professionals (advocates) is taken, who are partner of an organisation, then
care-homes and hospitals can save them from different kind of troubles like legal problem.
Others- Before providing services to patient, it is important that professionals should consult with their
families and friends so that they can collect information regarding user’s needs, preferences and wishes. For
example- user's family can share relevant information with me about how I can best communicate with an

individual.
1.3. Explain how you have analysed how partnership working delivers better outcomes
I tried to analysed the reason behind attaining better outcome because if two organisation can attain benefit from
working in partnership then this concept should get more promotion on healthcare industry. I went to NHS trust for
evaluating the benefit of partnership working. This work was done when I was Creative support. Most of the people
do not think that collaboration in this sector happen for earning more revenue like of other industries but this is not
true. Healthcare organisation work together so they can serve better and overcome each other flaw. In my whole
career, I have seen that those care-homes and hospitals who are working in collaboration, attain rapid growth
because if they lack in one resource like finance then they get support from their partner. This do not influence their
daily operation and assist them in deliver better outcomes. Partnership provides various range of benefits to people
as with the support of this, professionals will be able to deliver the best quality of services to their users. It generates
positive outcomes for many individuals that are given as below-
For service provider-
Partnership increases efficiency and effectiveness of company by which they can provide facilities to its users
according to their requirements.
It expands confidence among professionals as well as improves the relationship with other care taker and
families.
It increases job satisfaction level of employees by doing some creative things.
It maximizes the confidence level of professionals as well as improves relationships with other service
providers and families. Their is not a single organisation who have all the resources which are needed for attaining organisational
objectivities. Partnerships removes the problems of scarcity of resources and support healthcare organisation
1.3. Explain how you have analysed how partnership working delivers better outcomes
I tried to analysed the reason behind attaining better outcome because if two organisation can attain benefit from
working in partnership then this concept should get more promotion on healthcare industry. I went to NHS trust for
evaluating the benefit of partnership working. This work was done when I was Creative support. Most of the people
do not think that collaboration in this sector happen for earning more revenue like of other industries but this is not
true. Healthcare organisation work together so they can serve better and overcome each other flaw. In my whole
career, I have seen that those care-homes and hospitals who are working in collaboration, attain rapid growth
because if they lack in one resource like finance then they get support from their partner. This do not influence their
daily operation and assist them in deliver better outcomes. Partnership provides various range of benefits to people
as with the support of this, professionals will be able to deliver the best quality of services to their users. It generates
positive outcomes for many individuals that are given as below-
For service provider-
Partnership increases efficiency and effectiveness of company by which they can provide facilities to its users
according to their requirements.
It expands confidence among professionals as well as improves the relationship with other care taker and
families.
It increases job satisfaction level of employees by doing some creative things.
It maximizes the confidence level of professionals as well as improves relationships with other service
providers and families. Their is not a single organisation who have all the resources which are needed for attaining organisational
objectivities. Partnerships removes the problems of scarcity of resources and support healthcare organisation
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in smooth functioning.
For service users-
It improves services for those clients who are consuming more than one service.
One of the most positive impacts is that with the support of this, users can avail those facilities which were
not available earlier in the market.
In this, concerned individuals feel more accountable or responsible towards their job.
It reduces defamation that are attached to accessing services
1.4. Explain how you have overcome barriers to partnership working
I understand that when I have to work with an employee of other organisation, then I will face new problems
because thinking and working style of people and administrations varies. Overcoming barriers of partnership
working is important because it make negative impact on image of both organisation and restrict them from
performing better. District care trust is the place where this problems happens, it occurs when I was doing my work
i.e. working a Creative support. Working in partnership becomes very difficult when there is difference between
individual participants or occupational groups (Cameron and et.al., 2014). There are various reasons which create
barriers in partnership working such as-
Poor communication
Lack of financial resources
No clarity in objectives
Lack of commitment
No proper evaluation and monitoring systems
Too little time for effective consultation, etc.
For service users-
It improves services for those clients who are consuming more than one service.
One of the most positive impacts is that with the support of this, users can avail those facilities which were
not available earlier in the market.
In this, concerned individuals feel more accountable or responsible towards their job.
It reduces defamation that are attached to accessing services
1.4. Explain how you have overcome barriers to partnership working
I understand that when I have to work with an employee of other organisation, then I will face new problems
because thinking and working style of people and administrations varies. Overcoming barriers of partnership
working is important because it make negative impact on image of both organisation and restrict them from
performing better. District care trust is the place where this problems happens, it occurs when I was doing my work
i.e. working a Creative support. Working in partnership becomes very difficult when there is difference between
individual participants or occupational groups (Cameron and et.al., 2014). There are various reasons which create
barriers in partnership working such as-
Poor communication
Lack of financial resources
No clarity in objectives
Lack of commitment
No proper evaluation and monitoring systems
Too little time for effective consultation, etc.
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There are various ways by which these hurdles can be removed from business operations. Some of these are given
as below- Training- It is an important element which reduces the upcoming barriers from workplace as it increases
knowledge and skills of people by which they become able to perform their job according to the specified
standards. Team building activities- With the help of this, barriers can also be removed so that professionals can
perform their job collaboratively which will increase its efficiency and effectiveness. It is said that a team can
perform their job more effectively in comparison to an individual. Informal meetings- Partners should do informal meetings on a regular basis so that their problems can be
resolved quickly and effectively. It will aid in achieving the desired results or outcomes (Dickinson and
Glasby, 2010).
Understanding of roles and responsibilities- It is an important element for getting success in their relative
field. If partners will know about their duties and obligations then they can perform in an effective manner as
they know that what is expected from them and what should be done for getting the desired target.
Learning Outcome 2- Be able to establish and maintain working relationships with colleagues
2.1 Explain your own role and responsibilities in working with colleagues
Beside working in adult mental health sector, I am also working as Creative support. Understanding own
responsibilities is significant for doing my work in effective way. Successful partnership working is very important for
improving the lives of vulnerable adults and children. Organisations run their business jointly because of many
purposes which are like-
as below- Training- It is an important element which reduces the upcoming barriers from workplace as it increases
knowledge and skills of people by which they become able to perform their job according to the specified
standards. Team building activities- With the help of this, barriers can also be removed so that professionals can
perform their job collaboratively which will increase its efficiency and effectiveness. It is said that a team can
perform their job more effectively in comparison to an individual. Informal meetings- Partners should do informal meetings on a regular basis so that their problems can be
resolved quickly and effectively. It will aid in achieving the desired results or outcomes (Dickinson and
Glasby, 2010).
Understanding of roles and responsibilities- It is an important element for getting success in their relative
field. If partners will know about their duties and obligations then they can perform in an effective manner as
they know that what is expected from them and what should be done for getting the desired target.
Learning Outcome 2- Be able to establish and maintain working relationships with colleagues
2.1 Explain your own role and responsibilities in working with colleagues
Beside working in adult mental health sector, I am also working as Creative support. Understanding own
responsibilities is significant for doing my work in effective way. Successful partnership working is very important for
improving the lives of vulnerable adults and children. Organisations run their business jointly because of many
purposes which are like-

For maximizing efficiency of care system as a whole
For improvement in sharing information between professionals, etc.
Being a Senior Support Worker of NHS , I have to perform various roles such as-
To maintain professional approach while following principles and values at workplace
To set tasks and objectives for my colleagues so that they can perform accordingly. While setting target, I try
to involve staff to participate in decision making process.
Whenever it is possible, I give feedback to them so that they can improve their performance.
It is important for me to analyse my own limitations and to share any problem which I have with colleagues.
Responsibilities- I have various obligation like to develop the personality of staff so that they can perform
according to the standards and to update policies and procedures at workplace time to time so that it can face
competition in the market and serve to its users effectively (Dickinson and O'Flynn, 2016). For team development,
there is Tuckman's theory which aids in achieving the desired results that are given as below- Forming- At this stage, a team is formed and task is divided to every person. Storming- At this stage, team tries to solve specific problems by giving their suggestions. Norming- At this stage, everyone know about its roles and responsibilities and group members take big
decision with mutual consent.
Performing- At this stage, people find the way of working so that they can perform their job in an effective
and efficient manner and reach to its decided destination.
For improvement in sharing information between professionals, etc.
Being a Senior Support Worker of NHS , I have to perform various roles such as-
To maintain professional approach while following principles and values at workplace
To set tasks and objectives for my colleagues so that they can perform accordingly. While setting target, I try
to involve staff to participate in decision making process.
Whenever it is possible, I give feedback to them so that they can improve their performance.
It is important for me to analyse my own limitations and to share any problem which I have with colleagues.
Responsibilities- I have various obligation like to develop the personality of staff so that they can perform
according to the standards and to update policies and procedures at workplace time to time so that it can face
competition in the market and serve to its users effectively (Dickinson and O'Flynn, 2016). For team development,
there is Tuckman's theory which aids in achieving the desired results that are given as below- Forming- At this stage, a team is formed and task is divided to every person. Storming- At this stage, team tries to solve specific problems by giving their suggestions. Norming- At this stage, everyone know about its roles and responsibilities and group members take big
decision with mutual consent.
Performing- At this stage, people find the way of working so that they can perform their job in an effective
and efficient manner and reach to its decided destination.
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2.2 Explain how you have developed and agreed common objectives when working with colleagues
I know the if I am working in a team then all the group should be one same page so the number of confusions and
(Source 1: Tuckman’s Team & Group Development Model, 2017)
I know the if I am working in a team then all the group should be one same page so the number of confusions and
(Source 1: Tuckman’s Team & Group Development Model, 2017)
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disputes decreases. Partners should know about specified objectives along with their responsibilities because it is
very important for getting success in the market. Supervisor should evaluate the process on a regular basis for
ensuring that staff is doing their job according to the specified standards. I understand that developing common
objectives is beneficial for everyone. I agreed on some similar goals with the people who are working with me when
I take my own case loads. Below are some points which shows that how I successfully set common objectives
when I was working with my colleagues.
For developing objectives, I need to negotiate with my colleagues and also, I need to compromise in some areas for
getting positive response (Fotaki, 2011).
For maintaining better relationship at workplace, I will take the opinion from staff regarding objective. This activity
will motivate them for doing work effectively and they will be assumed as a part of company and will give their 100%
for attaining specified targets. It can be possible by conducting team meetings and giving chance to them to share
their ideas and give feedback on team working so that objectives can be developed by mutual agreement.
If I will do this then it will create a healthy environment at workplace and team members will be aware about goals
and target which may result that everyone will contribute in obtaining desired result or outcome. Taking suggestion
from colleagues will be very beneficial for NHS hospital as it will reduce the chances of conflicts and will encourage
to do work in a team by which it will be able to gain desired objectives.
2.3 Explain how you have evaluated your own working relationship with colleagues
Evaluating working relationship with co-worker is important because it assist in identifying the reason which are
creating difference between two professionals. This work was done at when I was working on my own case load
which were related to adult mental health. For establishing managerial style, team skills management is a popular
method by which I can improve my skills, strengths and weaknesses.
For evaluating my own working relationship, I can take feedback from team members regarding performance
very important for getting success in the market. Supervisor should evaluate the process on a regular basis for
ensuring that staff is doing their job according to the specified standards. I understand that developing common
objectives is beneficial for everyone. I agreed on some similar goals with the people who are working with me when
I take my own case loads. Below are some points which shows that how I successfully set common objectives
when I was working with my colleagues.
For developing objectives, I need to negotiate with my colleagues and also, I need to compromise in some areas for
getting positive response (Fotaki, 2011).
For maintaining better relationship at workplace, I will take the opinion from staff regarding objective. This activity
will motivate them for doing work effectively and they will be assumed as a part of company and will give their 100%
for attaining specified targets. It can be possible by conducting team meetings and giving chance to them to share
their ideas and give feedback on team working so that objectives can be developed by mutual agreement.
If I will do this then it will create a healthy environment at workplace and team members will be aware about goals
and target which may result that everyone will contribute in obtaining desired result or outcome. Taking suggestion
from colleagues will be very beneficial for NHS hospital as it will reduce the chances of conflicts and will encourage
to do work in a team by which it will be able to gain desired objectives.
2.3 Explain how you have evaluated your own working relationship with colleagues
Evaluating working relationship with co-worker is important because it assist in identifying the reason which are
creating difference between two professionals. This work was done at when I was working on my own case load
which were related to adult mental health. For establishing managerial style, team skills management is a popular
method by which I can improve my skills, strengths and weaknesses.
For evaluating my own working relationship, I can take feedback from team members regarding performance

who will express their views by considering my strengths and weaknesses.
I can also use self-appraisal method which is a part of performance appraisal process where employees give
their views on their own performance. Generally, in this process, I received feedback from staff in which they
ask for training needs, their strengths and weaknesses (Gardiner, Gott and Ingleton, 2012).
My effectiveness can be measured against the set targets and by reviewing goals. It can also be evaluated by measuring teamwork at workplace. If there will be proper balance at workplace
then everyone will know about their roles towards their job then it will aid in managing weaknesses. There is
a model which can be used for evaluating team effectiveness that is -
Team effectiveness model- As per this, a team can be improved if it will focus on five key functioning areas that
are given as below-
◦ Goals- What team wants to obtain in the future?
◦ Roles- Role which has to play by every member for achieving specified target.
◦ Procedures- It helps the team to work together so that it can reach at decided destination.
◦ Relationships- How team members are maintaining relations with each other.
◦ Leadership- It influence people to work according to the specified standards so that NHS can obtain its
specified objectives.
2.4 How have you dealt constructively with any conflict that may arise with colleagues
I have to make sure that I resolve any kind of conflict which arises when I work with colleagues because if I will a
dispute will remain for a long period of time and arises at continuous basis then this will negative influence working
of everyone. Normally conflicts happened when I was working on my own cases.
It is not necessary that conflicts is a bad thing. When I will manage group of members then conflicts and dilemmas
I can also use self-appraisal method which is a part of performance appraisal process where employees give
their views on their own performance. Generally, in this process, I received feedback from staff in which they
ask for training needs, their strengths and weaknesses (Gardiner, Gott and Ingleton, 2012).
My effectiveness can be measured against the set targets and by reviewing goals. It can also be evaluated by measuring teamwork at workplace. If there will be proper balance at workplace
then everyone will know about their roles towards their job then it will aid in managing weaknesses. There is
a model which can be used for evaluating team effectiveness that is -
Team effectiveness model- As per this, a team can be improved if it will focus on five key functioning areas that
are given as below-
◦ Goals- What team wants to obtain in the future?
◦ Roles- Role which has to play by every member for achieving specified target.
◦ Procedures- It helps the team to work together so that it can reach at decided destination.
◦ Relationships- How team members are maintaining relations with each other.
◦ Leadership- It influence people to work according to the specified standards so that NHS can obtain its
specified objectives.
2.4 How have you dealt constructively with any conflict that may arise with colleagues
I have to make sure that I resolve any kind of conflict which arises when I work with colleagues because if I will a
dispute will remain for a long period of time and arises at continuous basis then this will negative influence working
of everyone. Normally conflicts happened when I was working on my own cases.
It is not necessary that conflicts is a bad thing. When I will manage group of members then conflicts and dilemmas
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