How Partnership Working Supports Delivery of Care in Health Sector

This report examines how partnership working supports the delivery of care within the health and social care sectors. It emphasizes the importance of communication skills, positive attitudes, and interpersonal skills for healthcare staff to effectively serve service users. The report also addresses how to promote service user participation and independence through building self-esteem and empowering them to have control. Furthermore, it explores the significance of positive partnerships between staff and users, service professionals, and service organizations, highlighting the need for common goals, mutual respect, and shared resources. Finally, the report underscores the importance of safeguarding legislation, policies, codes of practice, and standards of care in preventing neglect, harm, and abuse, ensuring high-quality care within NHS and similar organizations.

How partnership working can be
used to support the Delivery of
Care

Table of Contents
How partnership working can be used to support the Delivery of Care..........................................1
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Partnership working in health care which can contribute to efficient service. In this report
to address this various factors have been included Skills and Qualities of health and social care
staff so that they can provide effective service to service user. This have been followed by ways
in which participation and independence of users can be promoted. Ways to promote positive
partnership when working with users of service, professional and organisations in health and
social care service.
MAIN BODY
Skills and Qualities of Health and Social Care Staff
Communication Skills
This skill is most important though this is important for every profession and professional
but in health care this is important so that staff can have positive relationship with not only their
staff members but with people who are using the service. Staff of NHS when effectively
communicating with user there are increased chances that the user will follow the instruction
more carefully and routinely (Pulsford, Duxbury and Carter, 2016). Effective communication
encourage users to self manage a chronic medical condition and adopt preventive measures.
Positive Attitude
Staff of NHS is required to have positive attitude. This is not just important for their well
being but equally and more important for the user of the service so that they can also remain and
become positive. Positive attitude of user is very important for them in improving their medical
condition and they can achieve this through the staff giving them service.
Receptive Attitude
Receptive Attitude refers to accepting criticism and enact changes whenever needed
avoiding ego and pride of training staff of NHS have had. There are chances that staff can have
gap in knowledge which is very normal reason being medical and health care is ever evolving
field.
Interpersonal Skills
This refers to skills which are used by people to interact with others effectively. In this
context this refers to skills of staff to get along with and understanding service users (Byrne,
2016). This includes understanding all their problems and giving them right solution for their

problem. This includes other skills such as communication skills, listening skills and having a
positive attitude towards the service users.
Attentiveness
This suggest that while being with service user staff of NHS needs to be very careful
about what the user is saying and stay attentive towards service users. This enables staff to
understand the needs of service users properly and also reduces the chance of mistakes that can
happen because of ignorance of the staff.
Service user participation and independence
Build Self-esteem
This is a very important step that can promote participation and independence of service
users. Self-esteem refers to confidence in abilities and worth of individual. To promote
participation and independence of service users their self-esteem should be increased by others
specially staff. This is important as they will be able to take care of themselves and will also
improve their behaviour for their service and their problem (Howarth and et.al., 2016). This more
important when the service user is mentally challenged and who come under the category of
vulnerable adults. Building self-esteem for such people is extremely important to promote their
participation and independence.
Empower them to have control
Service users should be empowered to take care of themselves and to have control. This
way they will become more participative and independence. Service users should be empowered
so that they can control their activities and can understand what type of service they are receiving
and what type of service they need. This is also important for service users that they are aware of
what service are they receiving.
Providing good health and safety
This is important for users that they receive good service for health and service. Users
when have this it will increase their participation and independence important reason behind this
is that good health and safety will improve their health and which will improve their state of
mind and confidence. Users when are not able to take care of themselves and totally dependent
on service staff in such case this is very important that they are being provided good health and
safety services so that they can participate in service and become independent.

People Know what to expect
Users when have the idea and knowledge about what they should expect from staff of
health and social service staff. Then they can participate effectively and become independent
when they should be (Allen and et.al., 2018). People are aware of their roles and responsibility in
their service. They should be aware that it is not the duty of service staff for their improvement
and they are also should participate in order to get effective services. This way participation and
independence will become easy and effective.
Positive partnerships when working with users of services, professionals and organisations
in health and social care services
Partnership working in health and social care in NHS refers to partnership which brings
together separate organisation, separate professionals and most important partnership in service
user and staff (Pollard and et.al., 2019). These are very important so that NHS is able to provide
more effective service to the user. There are some features of positive partnership among them
which are-
 All partners are working towards common goal.
 Partners have similar system of belief.
 Partnership is for a reasonable and limited period of time.
 Positive partnership have mutual understanding of the value of each partner's
contribution. Positive partnership involves that partners have respect and trust for each other.
Partnership in Staff and user of service
This is most important partnership so that service given to the user can become most
effective. This partnership includes that staff understand the needs of the user and user trust and
capacity and capability of the staff. They should trust that staff of NHS is giving best service to
them. There are few other aspects which build and workout positive partnership of staff and
service user.
Correct information should be given by the user about requirements of the service.
Staff should communicate the services which are being given to the user of the service.
They should also communicate need of cooperation from the side of user so that staff can give
their best service to the user without any mistake.

Partnership in Service Professional
This partnership refers to partnership in separate professional of NHS. This partnership is
formed so that they can hive effective service to user collectively using their own knowledge and
expertise. To make this partnership positive there are few things that should be considered by the
professional-
Both or all of them should share a common goal.
When required they should use and share all their expertise and knowledge for achievement of
objective.
All the professionals should value contribution of others so that they can have a positive
partnership.
Partnership in Service Organisation
This refers to partnership in NHS and other organisation. This is very important and
allows organisation to share resources and knowledge which they lack and other organisation
have. With the help of those resources' organisation can improve their service (Soares and et.al.,
2019). In order to make this partnership positive NHS and the organisation should consider that-
They should keep mutual objective above than individual objective.
Resources which are being shared by the organisation should be used in most appropriate manner
causing no harm and negative implication to the resources.
Knowledge which is being shared through the partnership should be used for the most
appropriate reason and should not be used for any personal means.
Importance of safeguarding legislation and policy, codes of practice and standards of care
within health and social care
There are various reasons which state that safeguarding legislation and policies, code of practice
and standard of care are important in NHS (McDonald, 2019). In concern with safeguarding
legislation they prevent any kind of neglect and harm and abuse through high quality of care.
Legislation ensures that staff give proper response to those who have been harmed and abused.
Safeguarding legislation ensures that vulnerable adults, children and adults who are not able to
take care of them are safe and do not get abused and harmed. Legislation provides various

regulations to NHS and similar organisation so that they do not neglect care of such people
considering their inability to so anything about this.
In concern with code of practice this provides idea to the professional of service staff that what
type of conduct that they are required to follow so that they give their best service to the users
(Donnelly, 2019). In concern with standard of service staff of NHS when know what are
standards of their service they avoid any type of mistake and become more responsible for their
service.
CONCLUSION
On the basis of above study which included various aspects of service at health and social
care it can be concluded that there are various skills and qualities that staff of NHS should have
and communication skill and interpersonal skills are most important in them. This study also
included partnership working at health care and what are the importance of various safeguarding
legislation and code of conduct in health and social care organisations.

REFERENCES
Books and Journals
Allen, J and et.al., 2018. User experience and care for older people transitioning from hospital to
home: Patients’ and carers’ perspectives. Health Expectations. 21(2). pp.518-527.
Byrne, J., 2016. Love in social care: Necessary pre-requisite or blurring of boundaries.
International Journal of Social Pedagogy. 5(1). pp.152-158.
Donnelly, S., 2019. Mandatory reporting and adult safeguarding: a rapid realist review. The
Journal of Adult Protection.
Howarth, S and et.al., 2016. Health and social care interventions which promote social
participation for adults with learning disabilities: a review. British Journal of Learning
Disabilities. 44(1). pp.3-15.
McDonald, R., 2019. Safeguarding adults at risk of abuse and neglect. Fundamentals of
Paramedic Practice: A Systems Approach.
Pollard, K and et.al., 2019. User engagement in the co-production of knowledge for Knowledge
Exchange in Health and Social Care.
Pulsford, D., Duxbury, J. and Carter, B., 2016. Personal qualities necessary to care for people
with dementia. Nursing Standard. 30(37).
Soares, C.C and et.al., 2019. Older people’s views and expectations about the competences of
health and social care professionals: a European qualitative study. European journal of
ageing. 16(1). pp.53-62.