MBA Assignment: Business Process, Quality, and Risk at Pastry Emporium

This report examines the business operations of Pastry Emporium, a bakery aiming for growth in Hong Kong. It details the alignment of business processes with goals, including the development of an operational plan, SMART objectives, and a Gantt chart for project management. The report further explores quality management systems, Total Quality Management (TQM), and recommendations for improvement. Risk assessment and adherence to health and safety regulations are also considered. The analysis includes a company summary, organizational structure, and business process transformation strategies. The report also focuses on evaluating the output of business processes and the implementation of quality gateways. The plan includes integrating IT, digital technology, and the internet of things to enhance customer experience and increase revenue. The report provides a comprehensive overview of business strategies, quality control, and risk management applicable to the bakery industry.

MBAAR

Table of Contents
INTRODUCTION...........................................................................................................................3
1.1 Aligning the business process by attaining goals and objectives..........................................3
1.2 Business process transformation...........................................................................................5
1.3 Evaluation of the output of the business process and the ‘quality gateway' .......................5
TASK 2............................................................................................................................................6
2.1 Development of plan which helps to promote goals and objectives.....................................6
2.2 SMART objectives................................................................................................................6
2.3 Gantt chart.............................................................................................................................7
2.4 Monitoring and controlling the progress of the activities....................................................9
TASK 3............................................................................................................................................9
Monitor appropriate systems to ensure quality...........................................................................9
3.2 Quality Culture and TQM...................................................................................................10
3.3 Recommendation for further improvements.......................................................................11
TASK 4..........................................................................................................................................12
4.1 Risk Assessment of the activity..........................................................................................12
4.2 Health and safety regulations and legislation......................................................................12
4.3 Systematic review of organizational health and safety policies and procedures. ..............12
4.4 Practical application of the above health and safety policies .............................................13

INTRODUCTION
Managing business is an effective activity which focus on planning, organizing,
managing, staffing, leading, controlling and monitoring all the functions of the business to
achieve higher goals and objectives.
This study will highlight and effectively align the business process by attaining goals and
objectives effectively. This study will focus on developing operational plans. This study will
further evaluate and monitor the quality of the performance of the business. Furthermore, this
study will focus on managing health and safety and at work by effectively carrying out various
risk assessment activity.
TASK 1
1.1 Aligning the business process by attaining goals and objectives.
Company summary
Pastry Emporium will be located in the high street locality and malls of Hong Kong. This
will help in attracting large number of customer by offering wide range of products like cakes,
biscuits, chocolates, cakes, pastries, croissants, etc. an effective business plan is developed for
cakes and biscuits to achieve the common goals and objectives and leads to higher profitability
and growth. Pastry Emporium will focus on building an effective plan helps in long term
sustainable growth and development of the business.
Goals
“The main goal of the Pastry Emporium is to deliver the best quality products and
services to the clients to reach higher goals and objectives.”
Objectives
 The core objective is to establish a high class bakery and patisserie in high street of Hong
Kong.
 Building a strong goodwill and reputation by delivering high quality products and
services.
 To develop a successful bakery shop by delivering sugar free and dietary bakery products
to customers.
 Increase revenue of the company by 10% every year and build higher customer base.

Mission
“Our mission is to deliver tasty and high quality cakes and biscuits to the customers by
attracting large number of customers from across the globe to attain higher market share. “
Vision
“ Our vision is to be one of the premier company in the baking industry, who is known
for delivering delightful product and services to the customers.”
Organizational structure
Pastry Emporium has a strong organization structure where the chief executive officer is
responsible for the functioning of the organization. The CEO of the company direct its four core
managers, i.e., accounting manager, marketing manager, operational manager and human
Illustration 1: Organizational structure of the company
Source: (Organizational structure, 2019).

resource manager. Marketing manager of the Pastry Emporium mainly focus advertising and
promotion of the business. It also focus on controlling the sales of the company to deliver the
goods to the end customers on a timely manner. Operational manger of the company take into
consideration day to day activities of the operational store. Pastry Emporium will have staff of
around 50 employees in the high street store of Hong Kong which are efficiently managed by the
human resource manager. The accounting manager of the company will handle the finance of the
company to carry out all the activities of the company in a cost efficient manner to earn higher
profits.
1.2 Business process transformation
Business process transformation is strategic activity which helps in transforming the
business plan which helps in adding value to the operational process which leads to higher
operational efficiency, productivity and profitability. Business process transformation helps in
transformation of organizational structure and process by using advanced technologies,
redesigning, implementation of policies, this will lead to long term sustainability growth and
development of the Pastry Emporium. Business process transformation helps in increasing
customer satisfaction and experience, automation of activities and speedy operations of the
business to attain desired gaols and objectives.
The BPT is helpful for the Organic bread shop because of the reason that this concept
helps the company converting the business plan or the things planned for the growth into reality.
1.3 Evaluation of the output of the business process and the ‘quality gateway' .
Pastry Emporium will focus on providing the best quality products and services to the
clients by evaluating the current trends and preference of the customers. The marketing manager
focus on promoting the various products offered by the Pastry Emporium to reach and attract
higher customer base. Integration of various advanced technology like social media platforms,
artificial intelligence, automated technology, helps in automating the activities and helps
manager and employees to focus on core activities of the business. Pastry Emporium focus on
evaluating the quality and performance of the business by taking regular feedback from the
customers. It also focus on maintaining high standards and comply with various food safety and
quality to act to deliver the best quality products in Hong Kong.

Quality gateway for the bread shop is necessary because it comply with various food
quality standards and also various food inspection and supervisor inspect and monitor the work
of the store to ensure quality, freshness, hygiene, taste and safety.
TASK 2
2.1 Development of plan which helps to promote goals and objectives.
Pastry Emporium will focus on integrating various information technology, digital
technology and internet of things onto the business to reach higher customer base and achieve
higher goals and objectives. Customers will enjoy free delivery services. It will also offer various
free baking lessons to the customers. The company will need around 2 months time to develop
their personal website to take orders online which makes it easy and convenient for the
customers and also leads to higher sales and revenue for the company. Pastry Emporium must
target the market and audience to attract attention of the customers. The company must focus on
building strong transport means, supply chain and manpower to deliver best services to the
customers. The company will focus on complying with various legal laws and standards for
smooth functioning of the business.
2.2 SMART objectives.

To effectively achieve the desired goals and objectives of the company which helps in
long term sustainable growth to achieve greater results and outcomes. Specific : The main goal of the Pastry Emporium is to effectively provide the best quality
online services to the customers in Hong Kong to attract large customers by achieving
higher market share. The company also focuses on increasing the sales which leads to
higher generation of revenue and profit (Smart Targets 101: An Introduction, 2018). Measurable: The marketing manger and human resource manager will continuously
monitors the performance of the employee and also measure the customer satisfaction
and experience rate. The timely development of online delivery store is measurable
which helps in attainment of specific goals and objectives. Achievable: The goal set must be realistic and achievable which can be easily attainable
by the employee. Effective management of the resources and wastage helps in achieving
the goal. Marketing manger must focus on making the whole plan achievable.
Illust
ration 2: SMART objectives
Source: (SMART objectives, 2019).

 Relevant : The company must focus on developing the online store to deliver dietary and
healthier bakery products which are low in fat and calories and high in protein. This is the
core goals of the business and is relevant to the vision and mission statement of the Pastry
Emporium.
 Time bound: Coordinating all the activities and functions of the department in a
synchronized manner to achieve desired goals withing stipulated time. The supervisor of
the company will reserve extra day for the completion of each activity which leads to
higher accuracy.
2.3 Gantt chart.
Task
Mode Task Name Duration Start Finish Predecessors
Auto
Scheduled Generation of idea 8 days Mon 03-06-
19
Wed 12-06-
19
Auto
Scheduled
Development of new
online website for the
company
5 days Mon 03-06-19 Fri 07-06-19
Auto
Scheduled
Integration of new
advanced technology into
the business.
3 days Mon 10-06-19 Wed 12-06-19 2
Auto
Scheduled Developing team 7 days Thu 13-06-19 Fri 21-06-19 1,2
Auto
Scheduled Identifying target market 6 days Thu 13-06-19 Thu 20-06-19 3
Auto
Scheduled
Identifying target
customers 7 days Thu 13-06-19 Fri 21-06-19 3
Auto
Scheduled
Communication and
promotion ideas 2 days Mon 24-06-
19 Tue 25-06-19 4,5
Auto
Scheduled
Advertisement on social
media platforms 1 day Mon 24-06-19 Mon 24-06-19 5
Auto
Scheduled
Effective promotional
activities through media,
newspaper, etc.
2 days Mon 24-06-19 Tue 25-06-19 4,6
Auto
Scheduled
Identifying new
customers 3 days Tue 25-06-19 Thu 27-06-19 8
Auto
Scheduled Market survey 5 days Wed 26-06-19 Tue 02-07-19 9
Auto
Scheduled Test run 6 days Fri 28-06-19 Fri 05-07-19 9,10

Auto
Scheduled
Monitoring and
controlling 5 days Mon 08-07-19 Fri 12-07-19 11,12
Gantt Chart:
Critical path analysis:
2.4 Monitoring and controlling the progress of the activities.
The manager of the organization mainly focus on overseeing all the task and activities to
attain specific goals and objectives. The project manger focus on regularly evaluating and
monitoring the activities of the plan to accomplish desired goals and achieve greater heights.
They make sure whether tasks are completed on a timely manner in a specified budgeted plan. It
also focus on minimizing the risk and taking necessary factors to reduce such problem for higher

results and outcomes. The manger of the organization will comply with necessary standards and
laws for smooth functioning of the business. The project manager daily report to the supervisor
in an orderly manner. The task will be regularly monitored to ensure the progress of the projects.
Each project must be completed on a timely manner without any delay.
TASK 3
Monitor appropriate systems to ensure quality.
The main objective of the Pastry Emporium is to provide world's best class services to
the customers which lads to higher operational efficiency, performance, productivity and
profitability for the company. It focus on delivering high quality bakery products by effectively
monitoring the performance and quality of the company. The quality management system helps
in attracting large number of customers which leads to higher sales, revenue and growth for the
business.
Quality system and principles
Pastry Emporium focuses on maintaining policies, laws and standards for quality
activities. The company will also focus on maintaining various food and environmental hygiene
for smooth functioning of the business. It also focus on complying with good and quality to law
to deliver the best quality bakery products to the end customers.
The project manger focuses on delivering goods online and give more convenience top
the customers which helps in retaining prospective employees and building new. They focus on
continuously developing there food products according to the market trend and customer
preference which eventually leads to higher customer satisfaction. It also focus on reducing risk
and hazardous activities to improve food safety and hygiene. The ingredients used by the
company will be of premium quality. The food will be kept in the right temperature to maintain
the right quality of the product. To deliver the goods online proper distribution mode must be
choose such as right temperature, refrigerator, frozen distribution to deliver high quality product
to the customer.
The manager of the team will focus on quality assurance buy complying with various
health and safety standards, food and quality standards, etc. Manager will give effective training
to the employees to meet the greater heights and attain higher goals. Manager is also responsible
to monitor the performance of all the employees to track the activities with utmost accuracy and
efficiency.

3.2 Quality Culture and TQM.
It helps management to effectively improve the quality and productivity of the company.
The manager effectively focuses on improvising the quality by using premium quality
ingredients and adherence with law.
The quality circle culture helps in implementing various strategies which leads to higher
operational efficiency, performance and productivity ( Habits of a Mature Quality Culture,
2017). It helps in effectively determining the goals of the company and communicating the same
to the subordinates which leads to long term growth and development of the business. The total
quality management focus on implementing new ideas and insights for further improvement and
changes.
The quality culture helps the Bread shop in designing, adapting and implementing the
various different types of strategies which helps the manager in leading to higher operational
efficiency, performance and productivity .
Illustration 3: Quality circle culture
Source: (Quality circle culture, 2019)

3.3 Recommendation for further improvements.
It focus on training the employees to continuously improve the knowledge, skills and
personality. Regular survey and feedback is conducted by the manager and also development of
online delivery platform for the customers for higher convenience. Proper and appropriate
staffing who have desired skills to perform their job in an accurate and timely manner.
Implementation of effective information technology to automate the work and focus on more
important job to reach desired goals and objectives.
The manger of the organization will focus on expanding their business to newer market to
widen their customer base. Online delivery as well as physical store will be created which will
help in increasing the sales. This will eventually leads to higher generation of revenue and
profits.
TASK 4
4.1 Risk Assessment of the activity.
Risk must be effectively identified to reach common goals and objective on a timely
manner. The manger of the organization must focus on compliance with health and safety act to
work in a systematic manner with utmost accuracy and efficiency. The manager focuses on
preventing hazardous activities which helps in reaching long term sustainable growth and
development of the business. Pastry Emporium must focus on complying with health and safety
laws to maintain hygiene and proper quality. The manager of the company will focus on
integrating various effective technology to lower the risk and take necessary measures to strive
for safe and positive workplace environment by lowering the risk. It will focus on keeping proper
room temperature to keep products fresh, cleanliness and hygiene. Regular inspection from food
and safety department.
4.2 Health and safety regulations and legislation.
The Hong Kong Special Administration region (HKSAR), states that the company must
compliance with various health and safety laws and standards. It must have an effective
ventilation equipment, protective equipment, accurate room temperature, fire protection
facilities, electricity equipments, cooking equipments, escape routes, proper exit signs, etc. must
be in proper registration to effectively control any risky measures. Compliance with health and
safety regulations to control any hazardous activities. Compliance with food and quality law,
labour law, employment law helps in smooth functioning of the business.