This essay delves into a reflective analysis of a 75-year-old patient's experience within a clinical setting. It examines both positive and negative aspects of care, including collaborative efforts and instances of negligence, such as prolonged pain and lack of fall prevention measures and e-health records literacy. The essay incorporates the patient's feelings and thoughts, and discusses the values and beliefs associated with their experience. It then assesses the care process against NMBA standards, identifying areas where the standards were either upheld or violated, and the impact on person-centered care. Finally, the essay concludes with an action plan proposing strategies to improve patient experience and quality of care, such as enhancing health literacy regarding electronic health records and implementing fall prevention measures.