Case Study Analysis: Healthcare Professional Skills and Patient Care

This case study analysis examines a healthcare scenario where nursing professionals failed to provide adequate therapeutic care, resulting in poor patient outcomes. The analysis identifies issues such as a lack of patient education, ineffective communication, and insufficient social support. The patient, experiencing restricted mobility and a lack of understanding of her medications, suffers from a diminished quality of life. The proposed solutions include implementing physical and occupational therapies, providing comprehensive patient education to improve health literacy, and assigning social care workers to address the patient's mental, emotional, and physical needs. The analysis also highlights the existing knowledge of paramedics and healthcare professionals while pinpointing the need for improved communication skills, relationship building, and an understanding of the importance of patient education and social support. The plan of action involves training sessions and workshops to enhance healthcare professionals' skills, with expected outcomes including improved communication, increased patient satisfaction, and better patient outcomes.

Running head: CASE STUDY ANALYSIS
CASE STUDY ANALYSIS
Name of the student:
Name of the university:
Author note:

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CASE STUDY ANALYSIS
Develop and write down the problem in plain language & diagnosis:
After analysing the interview in details, it is found that the nursing professionals in the
hospital had failed miserably in providing therapeutic care service to the patient. It is seen that
although they had treated her and given her education, she was not provided patient education.
Her health literacy was not developed and therefore she had no clue why she was taking certain
medicines. It might be also possible that she had not been treated with care, respect and she had
not been empathetically and compassionately cared for, and therefore she had developed a
negative feeling about healthcare professionals. Her quality of life is therefore very poor and she
is socially separated from everyone due to her restricted mobility.
List possible solutions and actions:
The patient has restricted mobility and therefore experts would be appointed to help her
develop her gait through therapies. Occupational therapists and physiotherapists should be
allocated who would help her developing a better quality life and help her to gain her
independence. The second issue is she has no idea about the cause of her disorders and takes
medications without having any knowledge about how the medications are affecting her.
Therefore, she feels tired in taking her medicines, as she is very unaware of her effects. She also
cannot control her blood glucose level effectively by insulin administration and therefore she
needs to be given patient education on these topics so that she develops knowledge n the topics.
This would ensure her to comply with the medication, as she would know their importance. She
is socially isolated due to her restricted ability and has poor quality life that has affected her zeal
to live. Therefore, social care workers need to be appointed for her to care for mental, emotional
and physical needs and help her live better life.

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CASE STUDY ANALYSIS
Identify already existing knowledge:
The paramedics who have attended the patient had good knowledge of their job role and
responsibilities. They not only helped the person to get up and stabilise herself but also
immediately referred her to hospital. This means that they had the skill to identify the immediate
requirement of the patient to maintain her safety. The professionals who worked for the patient
had prescribed her medication must have had good knowledge about their clinical skills and
therefore they had rightly provided her medicines on her blood pressure and for insulin control.
They also had assisted the patient with walking support to reduce her chances of fall. Therefore
the learning case manager can be sure that they had clinical skills to support the patient but ;aced
other sets of skills.
Determine the need for new knowledge:
From the entire discussion, it can be understood that the patient was not comfortable with
the professionals and was somewhat upset with them. The professionals could not ensure patient
satisfaction with her and this can be the result of improper therapeutic communication,
ineffective relationship building and lack of development of trust among them. The knowledge
of the importance of these attributes were entirely absent in the professionals. Moreover, they
also did not have the knowledge of the significance of patient education and therefore they did
not conduct any health literacy plan for the patient. Therefore, the patient was confused with the
medications (Bellomo, 2018). They also failed to indentify the need of a social worker to help
her to be socially active and improve her quality of life by engaging in community activities. All
the skills and knowledge for these were entirely absent.

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CASE STUDY ANALYSIS
Present and defend a plan of action:
In order to develop the skills and knowledge of the healthcare professionals, training
sessions need to be arranged where the importance of effective communication strategies and
patient education would be discussed to the professionals. They would be also assigned to the
workshop classes where they can have practical classes on effective communication. Moreover,
they should be advised to undertake evidence based studies by which they develop interventions
for caring of the patients in the most modern way. This would include proper risk management
for fall and therapy sessions as well as ways by which patients with restricted mobility can
develop access to society.
Expected outcomes for this plan:
All these activities would ensure that the professionals develop their verbal and nonverbal
communication skills by which patients feel included in decision-making as well as care service
(Kourkouta & Papathanasiou, 2014). Professionals should give emotional, mental and physical
support so that patients feel highly satisfied. Professionals would also learn the necessity to
educate patients and develop their health literacy. They would also learn to focus on the social
needs of the patients an try their best to meet the social needs.

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CASE STUDY ANALYSIS
References:
Bellomo, C. (2018). Oral Chemotherapy: Patient Education and Nursing
Intervention. Issues, 9(3).Retrieved from:
http://www.jons-online.com/issue-archive/2016-issue/july-2016-vol-7-no-6/oral-
chemotherapy-patient-education-and-nursing-intervention/
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia
socio-medica, 26(1), 65. doi: 10.5455/msm.2014.26.65-67