Memorandum: Patient-Centered Care and Workplace Communication

This report is a memorandum discussing patient-centered care and workplace communication within a nursing context. The memorandum addresses a nurse's reaction to a patient's request for hospice care, an advanced directive, and contact with his estranged daughter. It identifies factors influencing nurses' reactions, such as poor compensation, working conditions, and external stressors like financial issues. The report emphasizes the importance of emotional intelligence and provides recommendations for self-improvement, including analyzing one's position, setting goals, developing action plans, implementing them, and measuring progress. The conclusion stresses the need for professional conduct and patient-centered care, suggesting the nurse should have responded politely or delegated the requests. The document highlights the significance of maintaining the organization's reputation through effective patient care.

Running head: MEMORANDUM 1
Memorandum
Student’s Name
Institutional Affiliation

MEMORANDUM 2
Memorandum
14th September 2019
To: The staff Employee
Through: N/A
From: Charge Nurse on a Medical-Surgical Unit
Effective Communication in the Workplace
Background
Effective communication in the workplace is one of the fundamental aspects in
promoting patient-centered care. The organization has been working on promoting perfect
healthcare outcomes through the promotion of patient-centered care. As nursing employees, it is
fundamental to promote effectiveness in the workplace by executing the needs and wants of the
clients.
Purpose
The objective of this report is to clarify on some aspects regarding your current reaction
to the client who requested your assistance in to set up hospice care, complete an advanced
directive and reach out to his estranged daughter. I understand the fact that different external and
internal factors might have triggered your response to the client. Some of the conditions that
drive nurses to react in such a manner include poor compensation programs, bad working
conditions and even bad relationships with the colleagues in the hospital setting. Also, one may
encounter external factors like financial stress and family-based circumstances that transform
negative implications in the working environment.

MEMORANDUM 3
These factors are hazardous because they negatively impact the decision-making process
among the staff. For instance, internal factors reduce ones internal motivation, thus leading to the
formulation of ineffective decisions. External factors impair the normal functioning of the mind,
thus leading to ineffective decision making.
Recommendations
Following your reactions at the scene, it is fundamental to execute the following steps for
personal emotional intelligence development.
 Analyze your current position.
 Formulate your target aspirations.
 Develop your course of action
 Implement your course of action.
 Measure your progress and adjust accordingly
Conclusion
Concerning the incidence, it would be fair for you to respond to the client in a polite
manner. On the same note, it would be good if you would have hidden your moods to the client
and outsourced the requests to another nurse. Therefore, it is significant to promote the
reputation of the organization by promoting patient-centered care.