This report examines the quality factors influencing healthcare, with a primary focus on patient-centered care. It delves into how technology impacts patient care, highlighting both its benefits in improving efficiency, safety, and quality, and potential adverse events. The report also emphasizes the crucial roles of communication and collaboration among healthcare staff, patients, and insurance companies, facilitated by modern technology. It concludes that technology is essential for measuring patient conditions and supporting patient-centered care, as well as for building strong relationships among all stakeholders. The report provides a comprehensive overview of the factors influencing quality and safety in healthcare and underscores the significance of these elements in achieving better patient outcomes.