Analysis of Professional Communication in Healthcare Settings Report

This report delves into the critical aspects of patient-centered care and professional communication within healthcare settings. It emphasizes the importance of patient-centered care, which prioritizes respect, dignity, and autonomy in interactions between healthcare professionals, patients, and their families. The report explores how healthcare professionals should be self-aware, ethical, and open-minded to provide quality care. It further discusses the significance of accurate documentation, including patient information, health progress, and medical history, highlighting the role of management information systems (MIS) in maintaining data integrity. Additionally, the report examines verbal communication, encompassing both spoken and written words, and emphasizes the impact of tone, pitch, and non-verbal cues on conveying messages effectively to patients. The report references various studies and provides insights into the multifaceted nature of effective communication in healthcare.

Running Head: COMMUNICATION 1
Professional Communication
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COMMUNICATION 2
Professional Communication
Patient centered care
Patient centered care is one of the best when it comes to ensuring safe communication
with the patient during health assessment. It based on various principles such as respect, choice,
dignity, transparency, empathy, and autonomy. There is the desire to assist people to lead their
desired life. Patient centered care has to involve the families, the patient, as well as the
healthcare professionals (Osborn et al., 2014). The healthcare professionals tend to be self-aware,
ethical, have a sense of responsibility, act with morality and are open minded. The patient-
centered clinicians tend to be: informative and involve the patients as they care for them, they
stimulate the preferences of the patient, they ensure there is a lot of support for self-management
and care. They also give communication on probabilities and risks, and maintain the dignity of
the patient among other things. They are sensitive to spiritual and non-medical care dimensions
and share all the decisions on treatment.
Documentation
Apparently, documentation is any electronically or written lawful patient records on any
interactions between them and the healthcare professionals. They include evaluating, discovering
the health problems, preparing, enforcing and assessing of their care. MIS (management
information systems) tend to provide the required database to record the information.
(Kourkouta, & Papathanasiou, 2014). Their aim is to create a condusive environment that
accounts for accuracy, timeliness, security, privacy, confidential recording, and use of particular
information of the patient. The outcome of this system is expected to be cost effective, provide
quality information, be efficient, and be used to deliver quality care to the patients. It is the duty

COMMUNICATION 3
of the nurse to update the required forms and documents to avoid errors while delivering health
care. Nurses tend to record the patient’s personal information, their health progress and care,
medical history, and also compile any other health related information. The recording manner
reflects the particular policies that have been set by the health facility where the nurses work at.
Verbal Communication
According to Stein-parbury (2013), verbal communication is the exchange of information
through the use of words and it can either be written or spoken. Verbal communication
incorporates what we talk or compose, and furthermore how something is stated: regardless of
whether the tone or volume coordinates the message; whether inviting words are said in a touchy
pitch or single word or expression is underlined above others. (Kourkouta, & Papathanasiou,
2014). Tone, pitch, volume, stops, familiarity and speed of discourse intentionally or unwittingly
add extra significance to words. Up close and personal communication includes an association
between talked words and non-verbal communication. The audience 'translates' these, subsequent
in the receipt of planned and unintended messages. In your cooperations, you will 'read' patients
and translate what is said and what is implied, in conjunction with non-verbal communication
and other non-verbal signs. Patients thus will 'read' you – intentionally or unwittingly.

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References
Kourkouta, L., & Papathanasiou, I. V. (2014). Communication in nursing practice. Materia
socio-medica, 26(1), 65.
Osborn, R., Moulds, D., Squires, D., Doty, M. M., & Anderson, C. (2014). International survey
of older adults finds shortcomings in access, coordination, and patient-centered
care. Health Affairs, 33(12), 2247-2255.