Patient-Centered Care, Family Involvement and Stakeholder Partnerships

This essay analyzes the concept of patient-centered care within the Australian healthcare system, emphasizing the importance of involving patients, families, and all stakeholders in the care process. It highlights the thesis that nursing practices should prioritize patient empowerment through collaborative partnerships, ethical standards, and effective communication. The essay uses the experiences of Mr. Taylor to illustrate both positive and negative aspects of healthcare delivery. Positive experiences include the benefits of nurses providing emotional and physical support, patient education, and modern diagnostic methods. Negative experiences include long waiting times, unprofessional conduct by healthcare providers, and a lack of family involvement in decision-making. The essay concludes by advocating for organizational improvements, such as better management systems, professional development for nurses, and the implementation of modern technologies, to ensure patient satisfaction, uphold patient dignity, and provide the best quality of care. It stresses that nurses must adopt a patient-centered approach, considering the patient's perspective and providing both emotional and physical support, to deliver optimal healthcare services.

Running head: PARTNERING IN HEALTHCARE
PARTNERING IN HEALTHCARE
Name of the student:
Name of the university:
Author note:

1
PARTNERING IN HEALTHCARE
A healthcare professional is an individual who has the responsibility to prevent, cure and
also promote healthcare services in a systematic and sequential manner to patients, families or
even communities. The thesis statement is that nursing profession according to Australian
governance should provide patient centered care involving families and developing a proper
partnership with all stakeholders along with healthcare team members to assure empowerment of
the patients. It also states nurses to make patients active participants in their care. The care
comprises of the teams to follow proper ethics, standards and communication among all
stakeholders to maintain best quality care and ensure patient satisfaction and patient safety at the
same time of going over their races, caste, creed and religion. The following assignment will
show the importance of such a practice and will link with the incidences and experience of Mr.
Taylor to develop a better understanding of the concept.
Patient centered care is a form of practice of present day nurses where nurses adopt
treatment ways which are not only meaningful but at the same time they are valuable to the
individual patients. The nurses should provide care to the patient which would be respectful as
well as responsive to the concerned patient’s preferences, values, and needs and also ensure that
the patient is included in all the clinical decisions made for him (Ignatavicus & Workman, 2015).
The main principles of a person centered acre are respecting the patients’ preferences, providing
her with physical as well as emotional support, providing him with information and education,
involvement of family members and friends and many others. Patient and family centered care is
an approach where a nurse should plan, deliver and evaluate healthcare by engaging in mutually
beneficial partnerships with other healthcare member’s and patients and families. In this
approach, families take an active part by participating in the care plan for the patient and also in
decision making along with the professionals (Osborn et al., 2014). Maintaining dignity and

2
PARTNERING IN HEALTHCARE
respect of the family members of the patients, informing them about different information,
sharing valuable data, encouraging their participation and collaboration are some of the
important principles of the approach. Developing a care in partnership with patient, family and
other healthcare members will help in fostering optimal health and wellness for the patient
ensuring the best treatment and effective participation from all members ensuring a quality
service and proper maintenance of patient safety and dignity (Rathert, Wyrich & Boren et al.,
2013).
Mr. Taylor in his interview had revealed of his experiences when he had both
experienced patient centered care during his iron infusion where the nurse stayed by his side and
provided him both physical and mental support during the entire procedure making him
comfortable and less anxious. Moreover, his healthcare team also had helped him to rightly
educate him about his medication which had helped him understand the rationale behind using
his medicines (Lusk & Fater, 2013). These had helped him to maintain his self esteem and his
including into the healthcare teams’ decisions had helped to maintain his dignity and autonomy.
As he was properly educated about his disorders and management of the disorders, he was more
confident about his own self. This confidence helped him leading a better quality life. However,
she had also faced several issues in care. He had been rudely handled by the surgeon who stated
his conditions as old rags. This humiliated him making him feel embarrassed (Auerbach et al.,
2013). Each and every professional healthcare team member should be courteous and soft spoken
to the patients who are already in stress and distress rather invoking fear and hopelessness in the
patients as this might result in negative aspects on the patient’s health. Form the patient’s
experience, it is very clear that every nurses need to understand the patients’ situation and his
agony and anxiety from his point of view before developing a care plan. She should never be

3
PARTNERING IN HEALTHCARE
impolite to the patient as these may lead to his emotional turmoil. Moreover, another incident he
had stated that the doctor was using primitive methods in his father’s treatment and id
amputation of his leg which was not necessary. A family centered care was not followed where
the professional did not consult with the family members about the amputation which affected
them making them depressed and develop a feeling of loss. These could have resulted in legal
obligations if the case happened on this day under strict codes of nursing ethics and standards in
Australia (Sidani & Fox et al., 2014). Each and every healthcare professional should develop
interventions which should not only be modern but are also evidence based ensuring that the
least pain and suffering occurs in the patient. however unlike his father, he was lucky as his
colonoscopy and endoscopy was done in the most modern methods by using a paper cam which
gives the best diagnostic report with the least suffering and greater smoothness. Another positive
part of the patient centered care which was followed by the professionals were that they
educated the patient about how the entire procedure works so that he can understand what is
going on within him and how he will be diagnosis (Bernabeo & Holmes, 2013). These made him
comfortable as well as helped to overcome any fear and anxiety regarding any intervention they
took.
The main barriers that affected Mr. Taylor’s experiences with healthcare is the
inappropriate management system of the public hospitals where he had to face long waiting
times. Mainly inappropriate communication was noticed in the scenario where he was getting
anxious about his turn as he was suffering from immense pain due to his kidney stones. The
second barrier was unprofessional behavior of the surgeon who was handling his skin tear. His
rude comment made him feel embarrassed and hurt his emotions. His self esteem was hurt as the
terms used by the professional should not have been used in a professional relationship with the

4
PARTNERING IN HEALTHCARE
patient and he was feeling humiliated. Such an unprofessional behavior made him develop
negative feeling about healthcare (Mayo et al., 2014). The third barrier was found when the
healthcare professional did not ask for suggestions or did not inform the family about the
intervention of amputating his father’s leg with the family members made them feel anxious and
at loss. The facilitator that was involved are providing a highly modern technology of using a
paper scam which helped in getting the best results of the colonoscopy and endoscopy test
without causing any form of suffering for the patient. Use of evidence based modern care is
indeed a facilitator for him. Another facilitator as the therapeutic relationship that the nurse
developed with him during his iron infusion which gave him a very positive experience and his
sufferings lessened by few intensity as the nurse made sure that she stated by him throughout the
entire procedure (Flag et al., 2015). The third facilitator was how his healthcare team educated
him about his medication procedures making sure that he knows the rationale behind using his
medication memorizes all the medications with the correct dose and ensured patient
empowerment.
Every organization should make sure that proper management of all the systems are done
so that patients can experience less waiting times. Higher waiting times often compromise the
patient’s condition making it worse. The organization should appoint management which would
maintain correct communication among the stakeholders, maintain a proper healthcare staff
patient ratio, skilled workers attending patients, rapid as well as smooth activities as well as
others. Professionals should be made more skilled with proper allocation of resources and man
power to reduce waiting times. The public hospital failed miserably in the aspect resulting in
negative experience for the patient when he visited there for his kidney stone. The organization
should also conduct training sessions for professional development of nurses making them aware

5
PARTNERING IN HEALTHCARE
of the ethics as well as helping them to be skilled (Constand et al., 2014). When nurses’ of the
organization can develop therapeutic relationship in person centered care, the patient will have a
higher satisfaction and reputation of the organization will be enriched as happened in the case of
Mr. Taylor during his iron infusion case. Moreover, it was also found that organizational
management should establish monitoring bodies as well as complain cell where reports of
unprofessionalism would be reported. Mr. Taylor had a negative experience with a surgeon who
was handling his kin tear. Proper training should be given to such individuals about ethic of
professionalism and how to maintain respect and dignity of the patients. Strict punishments
should also be introduced and legal charges should be fixed so that similar incidences do not
occur with other patients who come to the organization (Sidani & Fox, 2014). The organization
would allocate –proper resources so that most modern method can be incorporated which will
help in giving the best quality treatment. Paper cam assisted diagnostic procedures made the
patient very happy as he had not to suffer any pain of colonoscopy and endoscopy increasing
patient satisfaction. Hence, organization should incorporate recent technologies to provide
uninterrupted best quality care to patients.
From the entire discussion, it is seen that every healthcare professional would follow
patient centered approach, patient family care approach and a principle of effective partnership in
care to assure the best quality service. With the various negative and positive experiences faced
by the patient, it can be known that student nurses should develop themselves to maintain
autonomy and dignity of the patient, be polite in conversations, try to reduce anxiety and agony
in patient and give him a care which increases his satisfaction over healthcare. Nurse should try
to see the patient’s issue form his point of view and give him both emotional and physical

6
PARTNERING IN HEALTHCARE
support at the same time including suggestion from family and making them a partner in
healthcare. This will ensure best quality service to the patient.
References:
Auerbach, D. I., Chen, P. G., Friedberg, M. W., Reid, R., Lau, C., Buerhaus, P. I., & Mehrotra,
A. (2013). Nurse-managed health centers and patient-centered medical homes could
mitigate expected primary care physician shortage. Health Affairs, 32(11), 1933-1941.
Bernabeo, E., & Holmboe, E. S. (2013). Patients, providers, and systems need to acquire a
specific set of competencies to achieve truly patient-centered care. Health Affairs, 32(2),
250-258.
Constand, M. K., MacDermid, J. C., Dal Bello-Haas, V., & Law, M. (2014). Scoping review of
patient-centered care approaches in healthcare. BMC health services research, 14(1), 271.
Flagg, A. J. (2015). The role of patient-centered care in nursing. Nursing Clinics, 50(1), 75-86.
Ignatavicius, D. D., & Workman, M. L. (2015). Medical-Surgical Nursing-E-Book: Patient-
Centered Collaborative Care. Elsevier Health Sciences.
Lusk, J. M., & Fater, K. (2013, April). A Concept Analysis of Patient‐Centered Care. In Nursing
Forum (Vol. 48, No. 2, pp. 89-98).
Mayo, R. M., Sherrill, W. W., Truong, K. D., & Nichols, C. M. (2014). Preparing for patient-
centered care: assessing nursing student knowledge, comfort, and cultural competence
toward the Latino population. Journal of Nursing Education.

7
PARTNERING IN HEALTHCARE
Osborn, R., Moulds, D., Squires, D., Doty, M. M., & Anderson, C. (2014). International survey
of older adults finds shortcomings in access, coordination, and patient-centered
care. Health Affairs, 33(12), 2247-2255.
Rathert, C., Wyrwich, M. D., & Boren, S. A. (2013). Patient-centered care and outcomes: a
systematic review of the literature. Medical Care Research and Review, 70(4), 351-379.
Sidani, S., & Fox, M. (2014). Patient-centered care: clarification of its specific elements to
facilitate interprofessional care. Journal of interprofessional care, 28(2), 134-141.