Leadership in Nursing: Providing Patient-Centred Care

This narrated PowerPoint presentation focuses on providing patient-centred care within a nursing context, addressing the importance of patient involvement and considering the patient as a partner in their care journey. It highlights the eight key principles of patient-centred care, emphasizing respect, coordination, information provision, comfort, emotional support, family involvement, and access to further care. The presentation identifies problems such as lack of information disclosure, differing health beliefs, and high staff turnover, along with their impacts on patient trust and satisfaction. The presentation also discusses the skills and approaches needed for delivering patient-centred care at the graduate level, emphasizing the importance of empathetic relationships. The presentation concludes with suggestions for future plans, including increased patient responsibility for their health, easier access to care professionals, and the incorporation of shared leadership. The presentation is supported by evidence-based literature and is designed to meet the requirements of a Continuing Practice Development (CPD) activity for nurses, providing a foundation for leadership in beginning practice and addressing topics related to patient safety and a healthy workplace.

PROVIDING PATIENT
CENTRED CARE

OVERVIEW
• Objective
• The objective of this system is to ensure that the patient is receiving the best
possible care in a comfortable and trusted environment (Richards et al. 2015).

OVERVIEW
• Background-
• healthcare professionals were not
disclosing the full range of
information.
• As a result, patient centred care
views patient as a partner in a
journey towards recovery.

OVERVIEW
• Eight principles of Patient Centred Care
• Respect for patient’s opinions and views
• Coordination and integration of care
• Providing information and awareness to the patient
• Physical and mental comfort
• Emotional support,
• Space for involvement of family and friends
• recovery and transition into normal life
• Access to further care.

BACKGROUND
• What is the problem?
• Improper conception and implementation of
person centred care
• different health beliefs, behavior, and
expectations among patients
• Healthcare professionals in many places are
not willing to visualise the patient as an
equal partner
• high turnover rate of healthcare staff
• Increased paperwork

BACKGROUND
• Why is it a problem?
• Lack of awareness
• Lack of appropriate
health beliefs
• Lack of conducive work
setting
• No proper management
system
• No proper training
among the staff

BACKGROUND
• Why is this issue
important?
• Patient’s unable to trust
their physicians
• Hesitate to accept a care
• Delayed recovery
• Lower patient satisfaction

OBJECTIVES
• Skills for providing patient centred care
Communication skills
Empathy
Eye to detail
Treating patients with
dignity

OBJECTIVES
• How are you going to
teach/demonstrate?
• The skills and approaches fit for
taking care through patient
centred system needs to be taught
at the graduate level as well.
• The basis of patient centred care is
an empathetic relationship.

CONCLUSION
• Why is this topic important?
• Rapid change in healthcare necessitate
uniform care systems
• Meet with various qualities and
preferences of patients
• Manage the insurers, suppliers and
other providers

CONCLUSION
• Suggestions/future plans-
• Increase in responsiblity for our health
• Easy access to the needed care
• professional, successful, ways of care
delivery
• Suitable for patient from different
background
• Incorporates shared basic leadership
• Ability to foresee health and long term
care requirements for people
• Embrace the Institute of Medicine's
(IOM) basic standards for health care

REFERENCES
• Archer, J., Stevenson, L., Coulter, A. and Breen, A.M.,
2018, November. Connecting patient experience,
leadership, and the importance of involvement,
information, and empathy in the care process. In
Healthcare management forum (Vol. 31, No. 6, pp. 252-
255). Sage CA: Los Angeles, CA: SAGE Publications.
• Feo, R. and Kitson, A., 2016. Promoting patient-centred
fundamental care in acute healthcare systems.
International Journal of Nursing Studies, 57, pp.1-11.
• Fix, G.M., VanDeusen Lukas, C., Bolton, R.E., Hill, J.N.,
Mueller, N., LaVela, S.L. and Bokhour, B.G., 2018.
Patient‐centred care is a way of doing things: How
healthcare employees conceptualize patient‐centred
care. Health Expectations, 21(1), pp.300-307.
• Howard, S., 2018. Inspiring positive change in the healthcare
system through love-led leadership.
• Rathert, C., Williams, E.S., McCaughey, D. and Ishqaidef, G.,
2015. Patient perceptions of patient‐centred care: empirical test
of a theoretical model. Health Expectations, 18(2), pp.199-209.
• Richards, T., Coulter, A. and Wicks, P., 2015. Time to deliver
patient centred care.
• Santana, M.J., Manalili, K., Jolley, R.J., Zelinsky, S., Quan, H. and
Lu, M., 2018. How to practice person‐centred care: A conceptual
framework. Health Expectations, 21(2), pp.429-440.
• Topaz, M., Bar-Bachar, O., Admi, H., Denekamp, Y. and
Zimlichman, E., 2019. Patient-centered care via health
information technology: a qualitative study with experts from
Israel and the US. Informatics for Health and Social Care, pp.1-
12.