University Healthcare Quality Report: Improving Patient-Centric Care

This report focuses on improving patient-centric care within the healthcare system. It highlights the increasing healthcare costs and the importance of quality patient care. The report discusses an initiative where culturally competent health professionals were recruited to address the diverse sociodemographic backgrounds of patients. It emphasizes the significance of providing training, self-assessment, and improved communication to enhance patient care. The success of the initiative was measured through performance graphs, benchmarking, financial performance, patient interviews, and adherence to treatment procedures. The report also references studies on cultural and language barriers in healthcare, the importance of incorporating patient values, and the impact of these factors on patient satisfaction, medication errors, and treatment adherence. The goal of this report is to offer insights into improving healthcare quality through patient-centric approaches.

Running head: IMPROVED PATIENT CENTRIC CARE
Improved patient centric care
Name of the Student
Name of the University
Author note

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Improved patient centric care
Health care costs have been increasing at an alarming rate worldwide; however, the
quality of patient-centric care remains the same. Patient-centric care is one of the crucial part of
the health care system, which aid in achieving the success of the health care system, patient
outcome and reducing the global burden of disease. Therefore, one of my friends who were part
of health care quality initiatives took quality improvement initiatives of health care system.
The quality initiatives were taken by my friend was to recruiting culturally competent
health professionals in local health care centres for patients who have different socio-
demographic background from residential patients. The goal of the project was to provide
culturally competent patient care to the patients who belong to the different sociodemographic
background. Providing training to the health professionals, performing self-assessment and
improving communications, directly engaging cross-cultural interactions with patients were part
of health initiatives (Almutairi, 2015).
The initiative was taken because in a majority of the health professionals are aware of
patient-centric care but lack the knowledge about cultural beliefs of the patients who belong to
the different demographic background (Moran, Harris & Valenta, 2016). Furthermore, lack of
incorporation of patient's personal values and practices in treatment procedure decreases the
quality of the care. Subsequently, in the majority of the cases, they tend to be offended and
refuse to seek professional help (Al et al., 2015). It also increased medication error,
misdiagnosis, and incorrect treatment. Therefore, health care quality initiative was taken to
improve patient care by recruiting culturally competent health professional.
the outcomes of the quality improvement project higher patient satisfaction, higher adherence to
the treatment of the local health care sectors (Moran, Harris & Valenta, 2016). Medication error
rate, misdiagnosis, and incorrect treatments rate were also decreased after quality initiatives.

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Improved patient centric care
The success was measured by assessing the performance through performance graph and
benchmarking techniques for assessing the performance of the competent health care
professionals (Al et al., 2015). The success was also measured by the financial performance of
local health care sectors, arranging an interview with the patients from different demographics
and adherence to treatment procedure.

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Improved patient centric care
References:
Al, M. A., Al-Bedah, A. M., Othman, M., Mohamed, E. Y., El Olemy, A. T., Khalil, A. A., ... &
Medani, K. A. (2015). Medical students’ knowledge, attitude, and practice of
complementary and alternative medicine: a pre-and post-exposure survey in Majmaah
University, saudi Arabia.
Almutairi, K. M. (2015). Culture and language differences as a barrier to provision of quality
care by the health workforce in Saudi Arabia. Saudi Medical Journal, 36(4), 425.
Moran, K. M., Harris, I. B., & Valenta, A. L. (2016). Competencies for patient safety and quality
improvement: a synthesis of recommendations in influential position papers. The Joint
Commission Journal on Quality and Patient Safety, 42(4), 162-169.