NUR1201 Reflective Essay: Mr. Taylor's Patient Experience and Care

This essay analyzes Mr. Taylor's experience within the healthcare system, focusing on the importance of patient-centered care and the role of nurses in partnering with patients and their families. The essay utilizes the Gibbs Reflective Cycle to examine Mr. Taylor's treatment for type 2 diabetes, highlighting the lack of communication, attention, and partnership he experienced. The author, acting as a nurse, reflects on these shortcomings, emphasizing the need for effective communication, collaborative approaches, and adherence to nursing standards and values. The analysis reveals how the patient's negative experiences, stemming from a lack of involvement in treatment decisions, impacted his perception of care and the involvement of his family. The essay concludes with an action plan focused on improving nursing care through enhanced communication and collaborative practices, emphasizing the strategic importance of patient and family partnerships in healthcare management. The essay references key literature to support its claims and provides insights into improving patient outcomes.

Running Head: HEALTHCARE
HEALTHCARE
Name of the student
Name of the university
Author note

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Introduction
This essay is going to describe about the patient care and the partnering of the
healthcare staff with the family of the patient in order to provide them with quality of care. In
this essay there is description of Mr Taylor who is admitted to the hospital for the treatment
of type 2 diabetes. The patient care and partnering in the care process is an important part of
the treatment as that provides them with an equal opportunity for the treatment and also gives
them a say in the treatment. This makes them a part of the treatment process and helps in easy
recovery.
Discussion
Description
When Mr Taylor first came for the treatment process the doctors or the physicians did
not include the treatment of the patient at any level. This can be supported from the fact that
the doctor did not give the patient with a choice for the treatment process. The doctor directly
assigned the patent with a physiotherapist irrespective of the choice of Mr Taylor. This made
Mr Taylor confused about the entire treatment as he was not a part of the treatment and thus,
he could not express his grievances about the treatment process.
Thus two themes that can be identified from the treatment process of Mr Taylor
includes respecting the needs and demands of the patients and the second one is providing
information, education and communicating with the patient. As per the recent study it was
important that the nurses should give importance on these two themes as they form an
important part of the treatment (Tobiano et al., 2016). It has been observed that respecting the
views of the patient and their family members can improve the involvement of the patient as
well as the enhancement of the patient outcome.

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The next theme was communicating with the patient that can act as a powerful tool in
the analysis of the needs and demands of the patients. It is important that the patient is
communicating well with the nurses and the other healthcare professionals for the treatment
and also to responds to it. This will impact the way in which the treatment process is
perceived by the patients (Farrell, Payne & Heye, 2015).
Feelings
As a nurse I think that the kind of treatment and behavior received by Mr Taylor is
not at par with the nursing profession. In this case, there was lack of proper communication
and attention to the patient. These aspects should be reviewed by the healthcare staff as they
form the pillar for a successful patient centered approach (Tobiano et al., 2016). As a nurse I
feel that it is important that the patient is given utmost importance in terms of treatment and
clinical decision making. There should be proper access to the treatment process and the
patient should get full attention of the nurses as well as the allied healthcare professionals.
Values
According to my values and beliefs it is the duty of the nurses to provide quality care
and treatment to the patient. These values have originated from the nursing standards and the
Quality Health Service Standard that defines certain rules and standards for the treatment of
the patient. Thus, my feelings are a result of these values that originate from the standards of
nursing. As per my values and beliefs it is important to partner with the patient or the
consumer while delivering care or defining the standards of care. Thus, I strongly feel that in
order to provide the patient with high quality of care it is necessary to partner with them as
that can help the nurses to know the requirements and also to react accordingly.

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Analysis
As per the philosophies of the person-centered approach it clearly stated that the
treatment and diagnosis should be based on the decisions that are taken by the patient along
with their family. Along with that there should be attention and support from the healthcare
staff that was a major thing that was missing from the treatment approach of Mr Taylor. I saw
that Mr Taylor’s experiences are completely against these philosophies as he did not receive
any kind of holistic treatment. For the pain the doctor did not want to know about the
decisions of Mr Taylor. He directly suggested Mr Taylor to visit a physiotherapist somewhat
against the will of the patient.
As per the nursing standards and the Quality Health Service Standard number Two
states that partnering with the consumer is important in an healthcare system. This was
completely ignored in case of the patient (Mohammad Mosadeghrad, 2013). Mr Taylor did
not receive any kind of continuous support neither from the nurses nor from the doctors. This
made the process of treatment difficult for him as to receive the treatment his wife has to
drive that was troublesome for her. Thus, when the treatment process is not patient centered it
create an impact on the family members as well and thus, the positive response of the patients
decreases.
Conclusion
Thus, from the patient experience it can be concluded that the patient had a number of
negative experiences. These experiences included the lack of communication, lack of
attention and lack of partnering with the patient. This caused Mr Taylor to have a negative
feedback for the healthcare system. The patient thought that the nurses are not capable of
responding as per the needs of the patients and their skills and knowledge is just restricted to
the classroom without any practical skill.

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Action Plan
In order to improve the nursing care, the first method that should be implied by the
nurse includes proper and effective communication with the patient. The lack of effective
communication has caused Mr Taylor to be ineffective at the time of delivering the healthcare
needs and requirements. Also, due to the lack of the treatment process it was not possible for
him to respond properly to the treatment process (Farrell, Payne & Heye, 2015).
The next step that can be taken by the nurse includes the use of collaborative
approach that will include the views of the patients as well as that of the family members.
This can help the nurses and the allied healthcare professionals to know whether the patient is
comfortable or not while receiving the treatment (McMillan et al., 2013).
Conclusion
The partnership with the patient and the family is a strategic plan for the treatment
and management of the patient which forms the basis of the patient centered approach.
Therefore, the above essay concludes that Mr Taylor and his family has to adjust a lot
following the treatment process as that impacts the response generated by the patient for the
treatment process. This reflection is thus necessary to know the importance of nursing
practice as this links the demands of the patient to that of the treatment and also helps in the
identification of the family care that plays an important role in family.

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References
Farrell, K., Payne, C., & Heye, M. (2015). Integrating interprofessional collaboration skills
into the advanced practice registered nurse socialization process. Journal of
Professional Nursing, 31(1), 5-10. doi.org/10.1016/j.profnurs.2014.05.006
McMillan, S. S., Kendall, E., Sav, A., King, M. A., Whitty, J. A., Kelly, F., & Wheeler, A. J.
(2013). Patient-centered approaches to health care: a systematic review of randomized
controlled trials. Medical Care Research and Review, 70(6), 567-596.
DOI:10.1177/1077558713496318
Mohammad Mosadeghrad, A. (2013). Healthcare service quality: towards a broad
definition. International journal of health care quality assurance, 26(3), 203-219.
DOI 10.1108/09526861311311409
Tobiano, G., Marshall, A., Bucknall, T., & Chaboyer, W. (2016). Activities patients and
nurses undertake to promote patient participation. Journal of Nursing
Scholarship, 48(4), 362-370. doi.org/10.1111/jnu.12219