Impact of HCAHPS Scores on Hospital Revenue and Patient Care

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Homework Assignment
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This assignment analyzes the HCAHPS survey, focusing on its impact on hospital revenue, patient experience, and nursing practices. It explores how HCAHPS scores, which measure patient satisfaction and engagement, influence Medicare reimbursement. The assignment discusses the benefits of improving patient experience, such as increased satisfaction and reduced turnover, as well as the public reporting of HCAHPS scores. It also addresses how new nurses can improve patient experiences through communication, teamwork, and adequate staffing. Furthermore, the assignment suggests a potential change to the HCAHPS survey, arguing for the confidentiality of patient data. The provided solution references key publications and resources related to the HCAHPS survey, patient care, and healthcare quality.
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Running head: QUESTION & ANSWER
Question & Answer
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1QUESTION & ANSWER
How will the patient experience HCAHPS score affect revenue hospitals receive?
The HCAHPS score involve various facets of care including the Person and Community
Engagement domain which is a part of the Centers of Medicare and Medicaid (CMS). The
HCAHPS score uses this to measure the effectiveness of the hospital. Thus, the quality of care
delivered to Medicare patients along with the clinical practices promotes the patient experience
of care. If the experience is not up to the mark, then hospital does not receive Medicare
reimbursement but if the experience is good, then they receive Medicare reimbursement
(Zusman, 2012).
What is the benefit of improving the patient experience?
Improving the patient experience has a great influence on the satisfaction of the
healthcare members as a result; it also reduces the turnover rate. Also, the relationship and trust
enhances among the patients and the healthcare members (Agency for Healthcare Research and
Quality, 2017).
Are patient experience HCAHPS scores publicly reported? If so, why?
The HCAHPS scores are publicly reported survey of patients'. They are shared publicly,
because many hospitals collect data regarding the patient satisfaction for their own internal
purpose, though the HCAHPS scores are shared publicly among the hospitals so that they can be
compared locally, regionally and nationally (Centers for Medicare & Medicaid Services, 2018).
As a new nurse how can you create an impact on patient experience?
There are three ways which can help a new nurse to have an impact on the patient
experience. They should have great communication skills; they should have better collaboration
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2QUESTION & ANSWER
and teamwork with others in the provision of nursing care and should see that there is adequate
nursing staff or a supervisor to help in critical situations (Gormley et al., 2019).
What would you change (add or delete) about the HCAHPS survey? Why?
There is one thing that should be changed in the HCAHPS survey, that is it should not be
publicly reported, because this are confidential details, which if goes into the wrong hands then
cause trouble for both the patient and also the hospital. Thus, it is necessary that HCAHPS
survey should not be publicly reported.
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3QUESTION & ANSWER
References
Agency for Healthcare Research and Quality. (2017). The CAHPS Ambulatory Care
Improvement Guide. Retrieved 1 March 2020, from
https://www.ahrq.gov/sites/default/files/wysiwyg/cahps/quality-improvement/
improvement-guide/2-why-improve/cahps-section-2-why-improve-patient-experience.pdf
Centers for Medicare & Medicaid Services. (2018). HCAHPS: Patients' Perspectives of Care
Survey https://www. cms. gov/Medicare/Quality-Initiatives-Patient-Assessment-
Instruments/HospitalQualityInits. HospitalHCAHPS. html webcite.
Gormley, D. K., Costanzo, A. J., Goetz, J., Israel, J., Hill-Clark, J., Pritchard, T., & Staubach, K.
(2019). Impact of nurse-led interprofessional rounding on patient experience. Nursing
Clinics, 54(1), 115-126.
Zusman, E. E. (2012). HCAHPS replaces Press Ganey survey as quality measure for patient
hospital experience. Neurosurgery, 71(2), N21-N24.
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