Management Letters Analysis - Payroll, Taxes, and Communication Issues

This assignment presents an analysis of two management letters addressing payroll and tax-related issues. The first letter is a response to a client, David, regarding Kenton County taxes, outlining communication problems with the county's representatives, late payments, and the imposition of penalties. The analysis highlights the confusion caused by inconsistent information from different representatives, the penalties incurred, and the steps taken to resolve the issues. The second letter is an apology for a delayed response to Irina, explaining the reasons for the delay. Both letters showcase the importance of clear communication, timely responses, and efficient management of financial responsibilities within a business context. The analysis emphasizes the need for proactive communication, accurate record-keeping, and prompt resolution of issues to maintain good relationships and avoid penalties.

Running head: MANAGEMENT
Management
Name of the Student
Name of the University
Author note

1
MANAGEMENT
Letter 1
Dear David,
Address- ……………
Date- 11th March 2020
Subject- ……………………………
Respected Sir/Ma’am
As per the mail which was sent yesterday, I have been capable of sending the different details
regarding the payroll at Kenton County Taxes. After giving the call yesterday at Kenton
County, I tried speaking to one of the representatives who had the knowledge regarding what
is needed to be done. The name was Lisa and the phone number is #...... There are few points
which were discussed during the call that have been described as follows:
Firstly, you are responsible for paying the taxes of the Kenton County on a quarterly basis
and she tried explaining me that Kenton County has seventeen City and as there is a business
situated at City, Fort Mitchell, they are responsible for paying Kenton County as well as taxes
of Fort Mitchell on a quarterly basis.
Moreover, she said that there was delay in the payment for the taxes in the 3rd and 4th quarter,
there was a penalty imposed of $25. However, I tried to explain her with the fact that
whenever we tried to reach, there were different representatives and they used to tell us
different things which confused us. In such scenario, she said that there will be imposing of
penalty in the present, however, the interest cannot be removed. From the next time, there
will be imposing of penalty along with total amount. However, I have promised her that from
next time, all the payments will be done at once.

2
MANAGEMENT
In addition, we tried to receive the mail regarding the forms of the 3rd and 4th quarter with the
notes. I tried to bring into the attention that when there was late in the payment of taxes, it led
to automatic deduction and penalty was imposed. Whenever, I tried to raise the queries, I
tried speaking to different person, and Brian commented that the same will be cross out with
pen and making little note- “waived for Lisa”. Due to the same, there was a crossed-out
amount.
Please let me know if there are any kind of questions or queries and my apologies for not
responding on time for the different emails. I apologize that we are busy and little behind
because of the entire tax.
Regards

3
MANAGEMENT
Letter 2
Dear Irina,
Address- ……………
Date- 11th March 2020
Subject- ………………………………….
Sir/Ma’am,
Kindly note that I am really sorry as I was not able to respond to your mail. Actually, the
main task was to double check the different transactions as well as miscellaneous expenses,
therefore, there was a delay in calling you. Moreover, I called and spoke with her more than
three times regarding the email, however, her response was inappropriate as she promised
that she will be responding to the call, however, there was no response from her end.
However, I will be calling her again today for understanding the status.
Yours Faithfully,
Name- ……………