Managing People and Careers Portfolio - QAB020N501S, London University

This Managing People and Careers portfolio, created by a student, presents a comprehensive application package for a sales representative position at THG Sports, a subsidiary of Marcus Evans Ltd. The portfolio includes a cover letter expressing interest in the role, highlighting relevant skills and experience, and referencing an advertisement. A detailed curriculum vitae outlines the candidate's educational background, work experience, skills, and interests. The application form addresses questions about the candidate's motivations, teamwork experiences, problem-solving approaches, ability to manage tasks, and persuasive skills. The portfolio also incorporates interview practice notes and assessment center practice, demonstrating the candidate's preparation for the recruitment process. The student highlights their ability to organize, communicate effectively, and adapt to new challenges. This assignment showcases a practical application of concepts learned in a Managing People and Careers course.

Managing People and
Careers

Table of Contents
COVER LETTER............................................................................................................................3
CURRICULUM VITAE..................................................................................................................4
APPLICATION FORM...................................................................................................................7
INTERVIEW PRACTICE.............................................................................................................10
ASSESSMENT CENTRE PRACTICE.........................................................................................10
REFERENCES..............................................................................................................................11

COVER LETTER
ABC
138, Bury Street N9 7JR,
England, UK– WQR 2XT
May 1, 2020
Company head name:
Company name: Marcus Evans Ltd
The NBC tower
455 North Cityfront Plaza Drive
9th floor, Chicago, IL 60611
http://www.thgsports.com/
Dear sir,
I’m writing this letter in order to apply in THG Sports which is also a subsidiary of Marcus
Evans group for the post of sales representative. I have come to know about the vacancy of this
post by the way of an advertisement in newspaper dated 1st May, 2020. I am applying for this
job as i have academic abilities and skills that can help me in performing my job role in an
efficient manner. I also carry the type of work experience that can help me in making eligible
for the job vacancy. a sales representative needs to be fast and organised so that all the work at
hand can be done in an efficient manner and the aims are achieved on time. I have the ability of
utilising my organisation skills so that work can be completed in the highest quality possible
along with minimising the time. The other qualities that can make me eligible to become a sales
representative in THG are that i am a quick learner, have effective communication skills, can
multitask at a single time and also find suitable solutions so that a situation can be effectively
dealt with. I am a commercial minded person which means that i do my job in such a manner
that highest profits can be achieved by satisfying customers and fulfilling their demands in an
efficient manner. Through effective communication skills i am able to establish long term and
positive relations with customers.
As THG Sports is a company which provide sports ticketing services and corporate hospitality
programmes at sports event around the world, it is important that the sales representatives of

company are able to build hospitable relations with their customers. This makes me suitable for
job in the company as i have previous experience of maintaining effective relations with
customers and dealing with their demands in an efficient manner. This will help inn increasing
the sales of company and achieving its long-term objectives. I have worked as an accounting
assistant at SC Contsat Activ SRL for 4 years which makes me efficient in organising accounts,
documenting journals, making customer relations etc. Further i have also worked as crew
member, crew trainer and at the post of manager in McDonald’s Restaurant Ltd, London which
shows my history of progress in my career. With my efficient customer dealing skills,
organising and managing company operations, managing teams etc. i have progressed in my
career. Thus it also make me an eligible candidate for becoming a sales representative in the
company so that all the related responsibilities can be efficiently performed.
I am thankful for your consideration and time. Feel free to contact me at (222)-22-222 and my
e-mail id is [e-mail] I look forward a positive response from your side.
Thanks and regards
ABC
CURRICULUM VITAE
General information
Name- ABC
Address- 138, Bury Street N9 7JR,
England, UK– WQR 2XT
Contact no- (222)-22-222
Email id- [e-mail]
Career objective- My carer objective is to work for an organisation where i can use my skills
and abilities in such a manner that i can contribute towards achieving organisational goals.
Educational background
Educational
qualification
School/ College University Grades
MBA XYZ college, London London University 4.1

BBA XYZ college, London London University 3.8
Secondary education EFG school, England Recognised board 4.6
High school EFG, school England Recognised board 4.2
Work experience –
 Aug2011-Jan2015-Accounting Assistant, SC Contsat Activ SRL, Romania
 Feb2015-Oct2015-Crew member, McDonald’s Restaurants Ltd, London
 Oct2015-May2017-Crew trainer, McDonald’s Restaurants Ltd, London
 May2017-Current-Manager, McDonald’s Restaurants Ltd, London
Roles and Responsibilities
 Organising accounting documents such as trade journals, daily cash register, daily bank
statements, payments, sales and purchases etc.
 Dealing with customers by answering their calls and making appointments, dealing with
their queries etc.
 Fast track services to the customers in McDonald’s so that they can be quickly served
their orders.
 Keeping the restaurant’s kitchen clean and well organised so that fresh and healthy food
can be made available to customers.
 Training crew members so that they can effectively deal with customers, enhance the
member’s skills and their ability to coordinate their work.
 Come up with effective solutions when the team members faced some problems so that
highly efficient work culture can b established.
 Organising all the tasks at restaurant as a manager so that all the employees can
effectively complete their work.
 Overseeing all the operation so that they can be well executed and carried out in a
efficient manner.
 Making long term and effective relations with customers by delivering them with high
quality and fast services.
Computer proficiency
 MS PowerPoint
 MS Word

 MS Excel
 HTML
 SAS
Skills and abilities
 Self motivation and fast learner.
 Effective communication skills
 Strong analytical abilities and logical approach
 Strong observatory skills
 Polite in talking, good team spirit, completion of work on time.
 Adaption to change in trends and technologies
 Efficient problem solving skills through innovative thinking ability
Technical Knowledge:
 Taxation
 Company Law
 Securities Law
 Labour Law
Personal information
Father's name: PQR
Mother's name: TUV
Nationality: British
Date of birth- 08 June, 1994
Interests:
 Listening music
 Reading articles
 Travelling

Natural Abilities
 Driven and energetic
 Sense of urgency
 Competitive nature
DECLARATION:
I declare that all provided information about me is accurate to my knowledge and all
the certificates issued by recognized board/university will be produced by me when required.
APPLICATION FORM
1) Why do you want to work for us?
THG sports whose parent company is Marcus Evans Ltd is a renowned company globally
which help in providing sports ticketing services and corporate hospitality programmes at the
sports events which are organised globally. The company 69 global branches and has around
3,000 employees working in the company which help in organising various events around the
year. As the company is related with hospitality industry and is directed towards maintaining
customer relations so that they can be attracted to attend these events and also to increase the
sales of company, it gives me a great opportunity to use my skills as a sales representative. The
company will provide me with various opportunities so that value services can be given to
customers that can help me in my career development. It will also help me in getting competitive
salary and through the structured training programmes of company i can get promotion
opportunities to sales manager and sales director. Further the company is also known for giving
fancy incentives and prizes that will help me in my financial growth. Thus working at THG can
help me in both my personal and professional development which will help in my future growth.
The company also has an equal working environment which means that there exists no
discrimination among members that can help me in getting more development opportunities.
Thus this company can allow me to use my skills and abilities in an efficient manner so taht
efficient results can be achieved.
2) The time wherein you worked in group to achieve an objective?

I have the skills that allow me to work in an efficient manner with a number of team
members as my team working skills are good. I have exhibited an efficient team working skills
in many areas and have proved my ability of being a good coordinator among team members so
that an objective can be achieved. In my career and as a student there have been many incidences
where i have worked in a team so that common goals can be achieved. I have worked as a crew
member in McDonald’s Restaurant Ltd wherein i was effectively able to coordinate with my
team members so that the customers can be given their orders on time and with least possible
errors. This helped me being so efficient in my job that i got promoted as a crew trainer within 9
months. As a crew trainer i was responsible in coordinating the roles of all the members so that
they can carry out their work in an efficient manner. I used to work patiently and calmly with all
the members so that they can share their problems while carrying out their work so that efficient
solutions can be found that can help in managing their work and encouraging them to perform
better. Also as a manager in McDonald’s Restaurant Ltd i have to work with a team of people so
that i can effectively direct their work and establish coordination among them so that company
goals can be efficiently achieved on time.
3) Time when you have identified a new approach to solve a problem?
There have been many incidences where there occur a situation where the traditional method
of solving problem cannot be applied and an innovative idea needs to be implemented so that the
problem can be efficiently solved. While working in McDonald’s Restaurant Ltd as a crew
trainer i faced problem of dealing with the various types of team members so that they can be
efficiently trained. I dealt with this problem by applying on-the-job training in company so that
the crew members can learn how to perform their job in an effective manner by seeing
practically as to how the customer demands can be efficiently fulfilled. Also i developed a
system of a counter machine wherein the customers can place their orders sequentially so that the
crew members do not have to memorise each customer’s order that can help in making the
delivery system of company highly effective. This also reduced the number of errors in
delivering orders of customers thereby enhancing customer satisfaction so that they can continue
to make purchases form McDonalds. Another problem which is faced while working as an
accounting assistant in SC Contsat was that i was unable to perform the accounting of company
in an efficient manner as the work was not well organised. So i used my ability of innovative
thinking that helped me in installing an efficient system that was the best suitable for managing

accounts. I had to extensively research for this software so that the company objectives can be
integrated with the results that are achieved by the software. This helped in making the work
more easy and effective.
4) Time when various tasks had to be managed so that they can be completed within
time?
There have been many situations wherein i had to manage a variety of tasks so that they can
be completed on time and in an efficient manner. I am by nature a very organised person and like
to do all my work in accordance with deadlines so that the efficiency of results can be improved
and work can be completed on time. As an accounting assistant i had to coordinate various tasks
all at once like organising accounting documents, maintaining a daily basis cash register, noting
the entry of every sale and purchase done in company, managing customers etc. All these tasks
had to be done efficiently and on time. I used to allocate appropriate time to each of the task in
accordance with their priority so that they can be completed on a daily basis. Also while working
at McDonald’s Restaurant Ltd i had to multi task most of the times so that all the work can be
efficiently completed on time and high customer satisfaction can be achieved. This also helped in
getting career promotions and getting opportunities that helped in my personal and professional
development.
5) Time when others had to be persuaded to accept your view point?
While as a student and as an employee i had to face various situations where i have to
persuade others to accept my point of view for completion of work. While working as an
accounting assistant i had to convince the managers of company on using an innovative solution
in maintaining the accounts of company that helped me in getting a system installed in
computers of company so that the accounts of company can be effectively maintained. Also
while working as a crew trainer i had to persuade the team members in working in a particular
direction so that the company objectives can be achieved in an efficient manner. Also as a
manager in company i have to persuade all the other members of company to perform the roles
and responsibilities allotted to them in a particular manner so that effective results can be
achieved on time.
INTERVIEW PRACTICE
While i was in college my class was asked to attend a seminar that will help us in
developing efficient skills that can help us in getting through the interviews and getting jobs in

the desired company and at a desired post. From the practice i learnt the following things that
helped me in getting jobs in the companies i have applied for:
 It is important that the applicants carry all their CV and academic documents while going
for an interview as the first thing which is asked by the interviewer is the candidate’s CV.
This helps the interviewer in getting an overview about the candidate which indicates
their suitability for job.
 It is important that the candidate gets well dressed and has a body posture that gives a
professional and seriousness in their behaviour related to the job and the company.
 It is important that the candidates give answers to all the questions that are asked in
interview with full confidence and truthfully.
 It is important that the candidate reach at the venue on time which will show their
seriousness and sincerity towards the job.
ASSESSMENT CENTRE PRACTICE
While in college our class was asked to attend a seminar that can help us in behaving
appropriately during the interview while applying for a job in a company. This seminar helped us
in gaining knowledge about various important points that can help in our development and also
in getting selected in our desired firms. Following are the things that i learnt:
 It is important that i remain confident, positive and motivated through the interview
process so that i can answer questions in an effective manner.
 It is also important that i use an accommodative and instinctive approach while
answering the questions so that the task at hand can be completed efficiently and on time.
 Also the use of formal and well managed language should be done so that effective
communication can be established which will help in making my answers easily
understandable.

REFERENCES
Books and Journals
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and measurement equivalence across 13 countries. Journal of vocational
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attraction, motivation, and retention. The Psychologist-Manager Journal. 15(4). pp.237-
246.
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