People Management Report: Line Management, Skills, and HR Processes

This report provides an in-depth analysis of people management practices within Asda retail. It begins with an introduction to the importance of employee engagement and effective people management, highlighting the roles of managing directors and team leads in maximizing workforce perform...Read More

Introduction to People
Management

Table of Contents
INTRODUCTION...........................................................................................................................3
Contemporary issues faced by line management related to people management..................3
Knowledge skills & behaviour for effective people management 500..................................4
Recommendation for Management and HR process..............................................................8
CONCLUSION................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
Employee engagement is an important factor for human resource development and this
needs to be performed by every business organisation. Managing people at work place is related
with the process of providing training to employees, motivating them so they will enhance
workplace productivity by achieving set business goals and targets. Managing director and team
lead are using people management concept in order to analyse the workforce and maximise
performance of workers. Effective management is an important factor for leaders in order to
develop good communication so that employees can achieve success in their operations. Skill
development helps in analysing areas for improvement so that business goals can be achieved.
Human Resource plays an important role in determining culture of firm by satisfying their
employees who work them in order to enhance their productivity. HR professions helps in
designing business structure and foster business productivity at work. The current report reflects
about the analysis of different tools that are used for management of people at Asda retail
supermarket. Thereafter analysis of the issues which are faced by line administration, behaviour
and skill required for managing people at work place. Thereafter detailed business analysis and
recommendations for making improvement in different HR process (Abildgaard, 2018).
Contemporary issues faced by line management related to people management
Trainings and development:
Training and development is an important activity in order to make employees familiar
with the work environment. In relation to this the top level hierarchy is using various theories in
order to enhance skills & capability of employees. In this aspect experimental and cognitive are
the learning theories that have been given by C Roger which are described below as:
From the opinion of Rogers, the wants of the individual learners have to be
addressed in relation to the different learning types. The experience of a person helps in
maximising their learning power and ability to grow in future. The concept of personal
involvement is useful in analysing self-evaluation that helps them to determine the overall effects
according to their attitudes (Barrera, 2020).

Theory of reinforcement: This theory mainly focuses on the behaviour of an individual
and suggestions for achieving positive outcomes at work place. The concept is linked with the
reinforcement so there can be expansion of various technique related to human resource that are
linked with the training programmes. The different type of rewards at Asda includes hike in
salary for employees, certificate for promotion in order to develop positive outcomes
(Berckmans, 2017).
Leadership development:
This concept is linked with expanding capacity of performing business activity by
individuals in relation with set management roles at Asda. Leadership roles help in execution of
strong factors of company through strong alignment and growth capabilities. There are various
models which are used by the Leaders of Asda for the objective of focusing on the leadership
theories which are evaluated below as:
Contingency theory: This theory reflects that there is no effective way to organise any
corporation in order to take any decision which is useful for firm. There are different external
and internal factors which are valuable in determining the best situation that results in business
success. According to the situation the best course of action is determined which is beneficial for
Asda. According to study of Hodgson effective leadership is linked with developing a balance
among behaviour and need of the individual. The management adopt this leadership style in
order to not only rely on one theory of leadership but modify according to the situation. The
contingency approach related to variables in different situation should be applied in order to
develop analysis of the situation (Chopra, 2017).
Knowledge skills & behaviour for effective people management 500
There are skill, behaviour and knowledge that are used for effective management of
people and this is required to have effective process of people supervision thus skills needs to be
implemented in planned ways. The skill in relation to Asda for managing people are described
below as:
TEAM building:
This is the important skill for managing team in effective manner at Asda with the help of
leadership tactics. This can be achieved by applying Tuckman theory which helps in team
building. This model includes three main features which consist of leadership styles, ability&

maturity and changes in relationship aspects. It is reflected as the overview of the stages which
are involved in forming a team as:
Stage 1: forming: This stage reflects that leaders are having dependency to a greater extent in
relation to guidance, roles & responsibility and unclear roles at work place. Leaders are guiding
for formulation of team for achieving set goals.
Stage 2: storming:
At this stage there is absence of agreement for the process related to group decisions, the
members of the team are taking initiative to establish their position among their group members
in order to achieve transparency in their operations. Leader is playing the role of coach that is
similar with the situation leadership (Gould, 2020).
Stage 3: Norming:
This stage is related with formulation of larger team including agreements among team
mates with support of leaders. The decisions are taken with the support all members. At Asda the
commitment among the employees is very strong at this step.
Stage 4: Performing:
This stage is related with high awareness among the team mates as their vision is
guidance for them. Their main focus is on achieving higher degree linked to autonomy. The
agreements which are not in favour of the group members are resolved at Asda and strategy are
formulated for making changes in their ongoing business structures.
Motivational theories:
Motivation is the concept related with encouraging the team members in order to perform
the activities with full efficiency in order to achieve set business goals and target. The Leaders of
Asda insures that members of the team are motivated to perform their operations. This can be
achieved by using Maslow theory of needs for analysing the requirement of employees and using
this as measure to motivate them (Greenshields, 2019).
Maslow hierarchy of needs:
This theory was given by Abram Maslow consisting of five tier needs of individuals
which are evaluated below as:

Figure 1Maslow’s Hierarchy of Human Needs
(Source: Motivation Theories, 2020)
Physiological needs: These prerequisites are related with survival aspects that consist of
food, clothing, shelter which are necessary for an individual to survive in the environment.
Safety: These are reflected as the welfare needs that includes protection from threats,
various dangers, deprivation and security of words in terms of finance.
Social or belongingness needs: These needs are linked with friendship, group link,
affiliation with team mates that are useful in fulfilling community aspects of an individual.
Self-esteem needs: These are defined as the status needs where people are concerned
with gaining respect from others. This is mainly human desire to be value by others at work
place (Gould, 2020).
Self-actualisation: This need is linked with personnel development, learning at work
place, creativity ideas for business etc. It is ranked as highest needs of human being that will help
them to achieve their set business objectives.
The above defines are the stages that are linked with motivating employees at the work
place so they will contribute effectively in performing their roles and responsibility at Asda. This
theory is applicable at work place which identifies mind set of employees in order to offer them
higher needs so they will be motivated to maximise productivity and achieve set business
objectives.
What HR process underpin & support management when it comes to /effective performance
management

In an organisation, HR department plays important role in achieving better work output
& efficiency level. Process in HR are of various types of depending upon type of organisation &
their procedures. It is duty of HR to make assure appropriate type of process are used which
assist in development of ability & skills at workplace. In context of Asda, HR department of
firm also use these process which assist them to achieve better results. It is important to use such
process in effective so that better results are achieved (Greenshields, 2019). To support
management there are several types of process within firm which are discussed below-
Performance management review-
In an enterprise, performance is essential to be focused because on the basis of which
further procedures are carried out. A performance management review is process which reflects
the evaluation and analysis of employee’s performance and progress level at workplace is being
determined by managers (Chopra, 2017). It is essential to use this process in management
through which decisions making & ability is determined which can be used in business in most
efficient way. A manager of firm is responsible for carrying out this HR process with proper
planning and in strategical way. In relation with Asda, managers use this PMW through which
they are able to make decisions regarding superordinate’s appraisal. Through use of this process,
it is easy to examine and provide feedbacks, analyse strength & weakness of every employee at
all aspects. This process is also beneficial for future development skills & achieving of growth at
rapid scale by making improvement in individual personality.
360-degree appraisal-
It is another HR process which is high effective and support management of business. In
this process of HR, it is mostly used for giving feedbacks to employees regarding their
performance in organisation. According to this process, feedbacks from employee’s colleagues,
supervisors are being obtained by superiors. In this method, evaluation is taken through every
team member regarding each other. It is time consuming process which is needed to be carried
out with proper considerations. Moreover, it has different components of this which are self-
appraisal, superior’s appraisal and subordinate appraisal. Main aim of this process is to obtain
feedbacks though managers, peers, direct reports etc. so that appraisal is given in most
appropriate way. It supports management as it provides many benefits such as increases self-
awareness, uncover blind spots, develop skills & knowledge at higher scale. It also has some

drawbacks such as it is not always easy to get reliable reviews from peers or managers
(Schleicher, 2019).
Therefore, it is essentials to be aware that it is carried out in ethical way without any
personal bias or agendas. Many organizations use an online survey method in order to interact
with the employee and enable them to provide performance feedback. The online survey
instrument is very useful in collecting the feedback and providing a clear understanding about
employee’s performance. In viewpoint of Asda, they too focus on this method as it helps them to
be aware about potential employees. The 360 performance review is mostly focused on the
contribution of employee and their skills along with the competencies. It is a balance way to
view actual performance of employee in area of teamwork, leadership, interaction, interpersonal
communication, contribution etc. (Zirar, 2020).
Recommendation for Management and HR process
By developing a performance evaluation, HR process can be improved as it measures the
performance of all employees within Asda. The excellent performance of workers leads to win-
win for firm. By this all peoples of company will have received feedback either positive or
constructive.
By updating the job description, the process of HR could be improved. As it is an
essential part certain HR process like hiring, employee performance management and many
more.
Employee consultation is also an another recommendation for the ASDA company, in
this approach mangers of company involve their employees too in decision making process and
considered their viewpoints. So that they will able to feel how much they are important for the
firm and this will provide benefits to company in maintaining the turnover ratio of employees.
Which ultimately maintain the culture of workforce.
CONCLUSION
From above discussed report it has been analysed that it is very essential for company to
manage people and the HR process in order to achieve goal within stipulated time. And this can
be carried out by using several methods or approaches like by providing training and
development to employees, by encouraging and motivating the workforce of firm, employee
consultation is also a beneficial method for enterprise to manage the workforce of company.

Similarly, by updating the process of hiring, training, development and performance appraisal all
these approaches will help company to manage the workforce of enterprise. By developing long
term strategy related operating, funding of firm, the management of company could be managed
by the team of management. By recruiting highly skilled and talented people who possess
appropriate knowledge will increase the productivity and profitability of company. This is the
main of company so with the help of all these factors and methods company can attain their goal
with small period of time.

REFERENCES
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