People Management Strategies for HSBC Bank Managers

This report provides a comprehensive analysis of people management within HSBC Bank, focusing on the role of a manager. It begins with an overview of the job requirements for a manager, including responsibilities related to customer service, sales, and operational efficiency. The report then identifies key individuals with whom the manager interacts, such as supervisors, peers, customers, suppliers, regulators, and stakeholders, detailing the nature of these interactions. It outlines the principle characteristics required for effective management within HSBC, emphasizing aspects like stakeholder communication, accountability, and customer service. The report also explores the nature of interdependencies between different individuals within the bank, including pooled and reciprocal interdependence. Finally, the report offers recommendations to increase effectiveness in people management within HSBC, aiming to improve staff morale, motivation, and overall productivity.

PEOPLE MANAGEMENT

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Requirements of Job....................................................................................................................1
List of individuals with whom interaction is important in job....................................................2
Principle characteristics..............................................................................................................4
Nature of the interdependency between different individual......................................................6
Diagrammatic representation of interdependencies....................................................................7
Evaluate interdependent group....................................................................................................8
Recommendations to increase effectiveness...............................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................12

INTRODUCTION
People management is one of the important consents in leadership skills which directly
influence the productivity that impact on the staff’s morale and motivation. Skills among people
consider particular critical aspects in the transition. Successful change management also consider
successful results to focus on the executive people who are important to make changes in
operational consideration (Denison, Cooper and Robinson, 2015). In this aspect, present report is
based on HSBC Bank Malaysia Berhad and position selected is manager. This enterprise
incorporated in 1994 which is wholly owned subsidiary of HSBC with having headquartering in
London. In order to gain insight information of the present report, it covers description of the
requirement of job, list of individuals in a group who interact with outside people, principle
characteristics, etc. Furthermore, it includes description of nature of interdependency with
diagrammatic representation of these interdependencies. At last, recommendations are provided
to increase effectiveness in the enterprise.
MAIN BODY
Requirements of Job
Manager of HSBC considers job description template which is optimised for posting on
online job boards. In this aspect, it is easy to customise in the selected business with using job
description in enterprise. Therefore, following job description required for the manager in
HSBC:
Position title: Manager Department: Bank
Reports to: Branch manager
Purpose of this position
Main aim of this position is to ensure customer services, proactive sales, profitable operation,
etc. In addition to this, manager needs to expand their relationship with developing new
business with small owners. They need extend consumer credit with assign and determined size
with solve complexity in the HSBC. Further, factors are included as core deposit totals,
percentage of transaction accounts, etc.
Education and experience
Bachelor and master degree in banking and economics.
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At least 2 years of experience needed in this industry.
Fruitful knowledge regarding management, consumer loan, curriculum, etc.
Skills and requirement in job
Leadership, team building and management skills
Sales and business development skills
Ability to develop and manage income and expenses budget
Analytical and problem solving skills
In-depth knowledge towards management with implementing principles, policies and legal
requirements
Computer skills in MS word and MS excel
Essential functions
Develop and lead with the sales, marketing, HR, development plan in the branch of Malaysia
for HSBC.
Determines internal operational and credit control
Ensures staff security with providing them proper meeting towards their position
Implements band policies, procedures, security requirement, etc.
Approves exceptions with assigned limits
Physical requirement
Sitting at least 50% of work day
Stand around 50%
List of individuals with whom interaction is important in job
In HSBC Bank, there are several individuals required with whom interaction is important
for the particular job. There are different categories in which position determines interaction with
whom manager could easily perform their tasks and activities (Hoffman and Tadelis, 2018).
They are as follows:
 Supervisor: In order to make interaction with the supervisor, manager is able to improve
their communication skills whether it is verbal or written. In this regard, in HSBC, ability
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increases to make communication with employees at each level which is important for
supervisors. Along with this, supervisors are also provided employees feedback so that
performance could be developed with effective communication (Mayhew, 2018).
Capabilities also need to communicate which develop interdepartmental relationship with
effective communication. In this aspect, supervisors exchange information, ideas and
recommendations with manager so that department and overall business will get
succeeded in operations.
 Peers: Further, peers are also important part to make effective interaction and
communication. Effective peer to peer communication considers a long way that assists
to establish a systematic work performance in the enterprise. In HSBC, manager
communication with his/her peers commit to build relationship in succeeding manner. It
is the best way to build a strong and respectful communication at workplace which is
taking personal responsibility (Brewster and Cerdin, 2018). Further, it is also sought to
understand conclusion to increase motivation of the co-workers. One of the major
benefits of this element is that it helps to improve interaction with others with different
opinions and background. As a result, it considers appropriate outcomes with different
consideration.
 Client/Customers: With respect to implement communication and interaction with
customers, managers need to look upon the new ideas and identify success of the
business. With the help of delegate the tasks, successful operations and functions make
key role in the success in any workplace program (Moeller, Maley and Dabic, 2016). In
HSBC, customer interaction consider with effective communication to implement
procedure and attain desired results as well. Business managers also need to look for
large groups, face to face and online consideration that help to attain more systematic
work performance at workplace. Communication traits are also considered successful
operations to deal with the consequences and expectations.
 Suppliers: In order to make communication with suppliers, it is important to look
towards the effectiveness that increasing successful results and outcomes. This is
because, in HSBC, manager considers different kinds of operations and functions in
which they require raw material to perform operations. In this consideration, planning,
organising, staffing, leading and controlling combined with manager to create
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networking. It is the successful application which considers regular practices in bank.
Soliciting feedback is also considered for employees which facilitate to create two way
communication with suppliers. Regulators: It is a great pleasure for HSBC to determine effective functioning in
accounting conference. In this consideration, regulators develop their part in chosen
enterprise to improve the effectiveness at workplace. In addition to this, they regulate
regulations, policies, norms, etc. on which they need to perform their functions and
operations to attain more significant results at workplace. Accounting and other matters
are also solved to focus on the financial and regulatory reporting in the enterprise
(Offringa, Sheng and Greenfield, 2017). They need to kept transparency with managers
regarding business reports so that risk could be reduced. IFRS based financial reporting
templates for supervisor purposes could be considered in which capital is required.
 Stakeholders: In order to look towards the stakeholders and manager interaction, it has
been stated that attitude and actions which taken by stakeholders must be communicate in
the business. In this aspect, attitude and actions of bank managers must be looked
towards the communication spending in recession. In the results, it can be stated that
financial activities assists to mitigate with irrational customers withdrawals. Message also
send to the individual to look upon the compatible aspect in certain circumstance. Change
management program is also looking by them to focus on the fundamental changes and
take initiates which extend with their cooperation and support to change (Goetsch and
Davis, 2014). Without involvement and motivation, key stakeholders unable to work
which expect success from the change program.
Principle characteristics
In the HSBC, there are different people interact with manager so that their principles
characteristics need to implemented in the business to attain desired results. They are as follows: Stakeholders: In order to work as the stakeholders, manager of the chosen business need
to focus on the make proper communication which seeks to understand the people who
are working and relying in all over the phases (Jacobs, Chase and Lummus, 2014).
Hence, in HSBC need to concentrate on the gather relevant information to work on the
systematic business analysis. Hence, according to the purpose, scope and risk, they need
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to work to deliver creative solution which could be acceptable with majority of
stakeholders. Regulators: In order to work in the chosen business, manager of the enterprise need to
look on the accountability, transparency, etc. (Shields, Brown and Plimmer, 2015). This
is because, these are fundamental tools of the business which assists to considered to
make some innovative results that is important to focus on the same extra benefits that
assists to make impartial and open extensive actions that are taken on the basis of the
regulatory system that assists to look upon the systematic work performance in the
business. In the HSBC, there are different rules and regulations needed to perform
functions and operations so that as per the law they can work in systematic manner in the
business (Hamari, Sjöklint and Ukkonen, 2016). Suppliers: In the UK, suppliers develop effective results and functions to focus on the
industry standards and maintain effective results in the business. It is the systematic
process in which HSBC need to follow standards as the suppliers. Manager has
responsibility to focus on the relevant standards that make sure they are complying with
the modern Slavery Act. It assists to look upon the good health and safety recording as
corporate social responsibility (Moeller, Maley and Dabic, 2016). Buyers are tends in
particular way so that they considered their operations and functions to demonstrate up to
date information. Further, another principle consider by the supplier is that they strive to
continuous improvement. As results, manager also need to look upon the demonstrates
organisation and committed to learn from the audit results. Therefore, it assists to attain
desired results (Armstrong, 2016). Client/Customers: In respect to look upon the principles of client and customer it is
important to understand effectiveness in the business through develop effectiveness in the
business. In this consideration, manager of HSBC need to focus on the staff skills to
provide the best customer services. This is because, it is the first principle of customer to
get good results in the enterprise. It is the best aspect to provide customer services at all
the times. Hence, they are learned with effective sales process at workplace. In addition
to this, products and services located by the brand names so that effectiveness could be
increasing to implement more confidence to build customer (Head and Alford, 2015).
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 Peers:In order to implement the principle of peer in the chosen business environment, it
is important to look upon the purpose that consider explicit for manager in HSBC. It is
the best way to attain proper focus and relevant development of the business to look upon
the summative assessment. In addition to this, it also helps to consider limit of proportion
to make important consideration in the business. In order to develop principle of peers,
moderation requires in the principles that look to notes important tasks (Taylor, Pinnock
and Sheikh, 2014).
 Supervisor: Supervisor consider their principle to make standard in products and services
which they provided to customers. Therefore, as per their principles manager need to
look upon the innovative functions and operations which assists to perform several
targets and goals in the business. It helps to concentrate on ensure all group members'
participation towards the individual efforts. Assessment criteria in the HSBC need to
implement as the group performance which help to focus on the qualities of leadership
and provide direction for the group activities.
Nature of the interdependency between different individual
In order to determines interdependency, it is important to look towards the different
individual who consider their interdependence due to different characteristics. There are
following nature of interdependency included in HSBC: Pooled: Pooled interdependence in the chosen business consider which includes group of
employees. They are work independently to produce products and services in the
business. Workers of the HSBC work with using package items that are produce in the
finished goods. It also helps to meet with the assistance of different people who produce
systematic work in the enterprise. It assists to look on the minimal contact in the
production phase (Denison, Cooper and Robinson, 2015). Reciprocal: In reciprocal relationship, it has been seen that manufacture items without
involvement of other people. In addition to this, there are different types set-up included
with developing activities and undertake electronic department. Hence, several times
workers are gradually add components for the HSBC operations and functions. Sequential: Further, assembly lines consider as the best example in the sequential tasks'
interdependence in the banking industry. With this consideration, it is important to look
on develop coach with passing second worker who adds springs (Stenberg, Haaland-
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Øverby and Kvisvik, 2016). With the help of the stuffing forth worker, logical sequence
could be develop to focus on add and cover frame activities as well.
 Consideration: With the help of the consideration, it has been stated that task
interdependence confine within the manufacturing plant. It will assist to look upon the
modern era. Therefore, relationship also develop to multiple production system in the
bank. In this regard, HSBC involved in the production process to maintain effective
relationship in the production. In different location, people involved in pooled
relationship with each plant so that various workers consider sequential and reciprocal
relationship which fallen into the single segment (Knies and Leisink, 2018). Additionally,
it is considered with the new technologies so that enterprise streamlines process and
assign the responsibility to fewer people. As results, relationship within banking
considered and evolve as the systematic time period.
Diagrammatic representation of interdependencies
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Technological interdependence is considered degree on which HSBC exchange
information and material to perform and examine requires activities. There are mainly three
major types of technological interdependence included that are as follows: Pooled interdependence: There are different types of people involved as interdependence
which is known as the interdependence. Unit also produce and operate successfully
where individual efforts are important content for HSBC. In addition to this, they are
sometimes performed very poor so that it create large problem which create negative
impact on the health of the whole enterprise. Sequential interdependence: In order to deal with the sequential interdependence in
which one unit produce their work to complete the tasks (Moeller, Maley and Dabic,
2016). Before the next unit in sequence, work cannot begin so that local issue at one plant
and general motors considered frequent causes at other areas of consideration.
 Reciprocal interdependence: Most complex interdependence situational is considered
reciprocal interdependence which develop output. Therefore, it is important to look on
the systematic work performance which ascertained to maintain creativeness and attain
more significant advantages as well (Malik, 2015). After consider different options, it has
been seen that perform necessary activities. HSBC, considered two types of reciprocal
interdependence requires to focus on the greater efforts at horizontal coordination.
As results, it can be stated that manager requires to focus on the technological
interdependence with developing organisational structure.
Evaluate interdependent group
In order to maintain effective and efficiency, manager of HSBC need to focus on the
measuring international disintegration which consist high degree of international
interdependence. Competitive protectionism devaluation and deflation included with includes
national boundaries. Interdependence generally measured the costs with maintain relationship
and develop benefits as well. Therefore, higher the cost of the one country develop degree of the
dependence which is greater aspect of management. Intergroup performance in the selected bank
depends on the level of interdependence with their respective bosses. It considered with the
pooled interdependence which is relatively developed with one another benefits towards the
people and ascertained group performances as well (Michie, Sparrow and Hird, 2016).
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In the selected business, interdependence develop with the pooled form. These groups are
interacted in frequent manner. HSBC consider interaction which is visible and implement with
quality and accuracy between different members in the enterprise. Therefore, following points
implemented to evaluate group performance: Interdependence: Intergroup performance depends on the level of interdependence of
employees with respective bosses. In the functional form of the enterprise, group of
employees seeks from the production managers, etc. (Knies and Leisink, 2014).
Interaction between group also coordinates to attained goals and objectives of the HSBC.
It assists to contribute effective functions. Pooled and stored communication with library
and research room. Task uncertainty: Intergroup behaviour is greatly influenced through task uncertainty. In
this aspect, financial data increases with burden of the accountant. Therefore, uncertainty
should be managed to avoid accumulation of the problem. Manager of the HSBC
consider technical department which faces several uncertainties which need to be
included for proper functioning of other department (Hoffman and Tadelis, 2018). It
assists to maintain tasks clarity and favourable task environment.
 Time and goal oriented: Intergroup performance is greatly considered time and goal
orientation. Time denotes changes in the goals and effectiveness that assists to
accomplish with management. It will assist to ascertained effective performance in the
HSBC. Hence, effective performance of the job could be developed so that various types
of tasks and level considered in the business. It creates indirect impact on the cost and
outcomes. Time orientation is essential element that create effective performance with
less resources. Time involvement is important factor for the group behaviour
performance (Brewster and Cerdin, 2018). As results, it increases orientation and
management with fully quality control and produce more systematic results. In addition
to this, scientific innovations considered with designing of new products so that it
develops effectiveness with research functions with involve task and time.
Recommendations to increase effectiveness
HSBC banking is the most successful in the banking sector and it takes initiatives follow
a more analytic approaches that are reflected the particular challenges and opportunities facing
each steps of banking business and its supporting functions. HSBC should follow some specific
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strategic. The basic premise of HSBC business realignment is to exit business lines that have
high cost and low margin and move instead into lines that are inherently more cost effective and
earn more profit. HSBC should work on long term strategics planning, assessing the minimum
commitment of the resources needed to compete in a specific line of business and identifying the
opportunities at different level or differentiate themselves from competitors (Denison, Cooper
and Robinson, 2015). Channel optimization is to assess the various ways' customer interact with
a HSBC bank in order to create a cost effective combinations that is adapted to banks target
customer base. This process is encouraging some fairly aggressive selling and buying of
branches as HSBC adjust their geographic presences. Hsbc should tries reconfiguring their duties
and responsibilities within the branches as well as employing new metrics for analysing its
branch performance and values. HSBC should operating hour and technical ability of call centre
to meet customers changing demand. Hsbc have opportunities to improve the process of financial
conditions because it involves taking a somewhat non-traditional view of business processes.
The goal of the HSBC bank to reduce the unit cost to value ratio of each activity or transactions
such as the cost of opening an account, creating a loan documents package, or handling a
particular types of transactions. They should improve their week area and involves continual
performance monitoring and often comes about as a result of analysing, mapping, mapping. They
add to reducing process cost automations tools can help improve staff productivity, increasing
the volumes of activity with same number of personnels. But only productivity improvement is
not dependent on technology (Moeller, Maley and Dabic, 2016). So it is the most significant
chances to involve using established performance and management techniques, such as it is
clearly defined the belief and improved motivation and reward system and it should providing
better training and supervision. The role of technology has been mentioned several times HSBC
improved their technically skills because its broad enterprise wide impact on the technology and
automations process (Hoffman and Tadelis, 2018). They use technology to reduce the time and
cost of the employees and to use automated business rules to move work through the other
institution more quickly and efficiently. Hsbc also build up their relationships with vendor. It is
very help full their business they can ready their product at lower prices. They should include
some important tools while using the services and vendor scorecards to monitors performance
issue. These tools helps provide a more complete view of the vendor relationships. HSBC
banking success and improved financial performance require more than just cutting their cost.
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They must be able to provide customers with value and service at a cost that allows it to b
competitive while still generating an acceptable return.
CONCLUSION
In order to focus on the present report, it can be stated that people management is the
important consideration. This is because, it includes different elements that develop to achieve
desired results in the business environment. In this aspect, business able to implement proper
consideration regarding position of manager to ascertained effectiveness. In this regard, report
based on the HSBC bank Malaysia which deals in the several advantages that looking to make
effective results at workplace. In addition to this, for the post of manager report describe some
useful consideration. Furthermore, it concluded about the job description which is needed to
perform functions in the selected enterprise. Moreover, it considered focus on the principles that
are needed to work in systematic manner. There are different internal and external people
principles included such as customer, suppliers, client, peers, etc. In addition to this, there are
different kinds of interdependence has been considered on which manager need to work to attain
systematic results at workplace.
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