Report on Managing and Developing People in Hospitality Sector

This report critically analyzes people management within the hospitality industry, using Whitbread as a case study. It explores the systematic approach to performance management, including job descriptions, informal assessments, rewards, and training. The report further examines team development stages based on Tuckman's model, highlighting the forming, storming, norming, performing, and adjourning phases. Additionally, it demonstrates knowledge of 21st-century leadership, emphasizing adaptability and technological advancements. The report also identifies and analyzes causes of conflict, conflict-management skills, and strategies within leadership development. Overall, the report provides a comprehensive overview of human resource management and leadership practices in the hospitality sector, emphasizing strategies to enhance employee performance and organizational growth.