Mercury Institute: BSB51918 Managing People Performance Report

This report presents solutions to a people management assignment, addressing key aspects of effective leadership and organizational practices. The report begins with an overview of the Fair Work Act, including its key features and implications for employers and employees. It then delves into performance management, outlining the main stages and providing insights into skilled versus unskilled labor, expectations, and performance standards. The report also covers leadership roles, emphasizing the importance of clear communication, feedback mechanisms, and strategies for addressing underperformance. Furthermore, it explores succession planning and the role of HR in fostering a positive work environment. The report includes practical exercises such as work plan development and case study analysis to provide a well-rounded understanding of the subject matter.

Managing people in organization
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Table of Contents.............................................................................................................................2
TASK 1............................................................................................................................................2
Task 2...............................................................................................................................................6
TASK 3............................................................................................................................................8
TASK 4............................................................................................................................................8
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TASK 1
1. Fair work system is considered as the name that can be utilized for the agencies bodies and
minimum employment laws. It was created through Fair Work Act 200 as well as begins on
1 July 2009.
Key Features are mention below
It has 20 minimum National Employment Standards.
It has national minimum wage
It also protected from unfair dismissal.
The fair act needs an employer to keep and make workers ( employee) records that can be
prescribed through regulation for each and every worker ( employee) around seven years.
Records should be in English as well as legible form that can be in legible form, here the former
employees or present employees have right to access their own records
2. Awards and agreement in Fair work act
Awards- These are consider as the legal documents also known as modern awards that outline
minimum pay rates and conditions regarding employment. It also apply to the employees as well
as employers that relied on industry.
Agreements- Company agreements can be formed to fulfill the requirements of specified entity.
An agreement must leave an overall better off as compare to awards. These agreements are also
called collective agreements that can be made between employees as well as employer regarding
terms as well as conditions of the workers.
3. Main stages of Performance Management
Planning- It includes overall strategy regarding business in addition to this also includes
personal objectives regarding all teams and workers. It also includes specific tasks, target,
behaviors, and action. Monitoring, Reviewing and rewarding are other stages of performance
management.
4. A skilled worker is one who has some special skills, knowledge, training as well as ability
one activity given to the skilled workers is making them work with skilled workers as skilled
workers have proper knowledge of equipments and they know how to make unskilled team
member work while unskilled workers making them various tasks related to the business. One
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activity that does not give to skilled labor is to delegate tasks that are lower than their position
and one task that does not gives to unskilled labor is to provide them technical task
5. An expectation is considered as a strong belief that there is something is happen within future
time or an individual can achieve something within future. While in other words a standard is
consider as a level of quality that can used as a basis of judgment. It focuses on target, standards,
and goals to increase health practices, as standards are also based on state, national,
benchmarking and many more.
6. Path of peak performance- Communicate clear expectations from the employees as they are
clear about their work assignments. Timely appraisals also assures workers employees to work
harder and becomes loyal towards firms. Applied technologies platforms also drives
engagement and performance daily, such as mobile employees also a part of team by the help of
the powerful communications.
7. Key roles for leaders
Leaders are the one who motivates the employees as sometimes if the employees are feeling de
motivated then leaders can motivates them for better outcomes
Secondly leaders gives clear vision and direction to the employees so that they can achiever
their goals as well as objectives as it productive for both entity and their own. As both of these
roles helps team members to boost their performance.
8. Feedback increases motivation as continuous monitoring work consistent feedback also gives
optimal results, Feedback also increases performance as it is vital for the growth of the
employees as well as overall success for the firm also. Feedback must be given in private as well
as regular motives the employees. Also one should focuses on performance of employees not
their personality.
9. Informal feedback is very vital for the performance management as every time formal
feedback does not work as informal feedback provides daily boosting to the employees. It also
provides ongoing advice to the employees with more clear idea all over the year.
Positive – Employees are more dedicated towards work and finished difficult project before
deadlines.
Negative – Employees becomes more open to the employers or do not maintain a good work
culture and also completes their project on defined deadlines.
10- . Identify 2 formal opportunities to provide feedback on team performance.
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For each, identify when you would conduct these sessions.The feedback of the employees must
be solution oriented, crystal clear as well point. One should be specific. For some, even praise is
better delivered in a private meeting. Some people simply don’t like being the center of attention
every one can consider offering employee feedback in the form of a written response. This can
give time to reflect and offer a more thoughtful answer. Feedback isn’t just uncomfortable for
the receiver; it can be uncomfortable for the giver as well. By moving the location to a more
informal area, there alleviate some of the underlying pressure. It is also mentioned that on the
performance of the staff members instead of the personality traits. Employees should be not
criticizing in front of everyone or publicly.
11- Underperformance or in other words poor performance can also leads to the failure of the
performance duties. There are several causes of underperformance such as if wrong person was
hired as there must be hired right person for right job. Next cause of poor performance if the
employee does not have the clear expectations regarding their goals and their work that would
delegated to them. Training is also one of the vital causes of the underperformance as sometimes
is not provided good training to the employees also leads to the poor performance of the
employees.
12- According to Fair Work Act as if the commission of the Fair Work is satisfied that a worker
( employee) has been dismissed
 was considered as unreasonable, unjust and harsh.
 was regular with small Business Fair Dismissal Code
 was not considered as a case a genuine redundancy
13- Succession planning is consider as a strategy recognizing as well as developing future
leaders at firm. Planning succession is a process that can also identifies as well as developing
staff members to fulfill the responsibilities of roles within firms. It provides a safety net for the
firm also succession planning also gives great benefits for firm.
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14-HR has a good communication skills as they have to adopt the style of speaker whom they
admire as they have to deal various employees also they have tp recruit right people for right job
so Communication skill is vital.
 HR must have a great vision regarding to firm as they needs to know where their firm
and where they want to take it, also they must be aware about various legal laws
procedures that are linked with firm such as employees laws, health laws and other laws.
 One of the best role that HR plays that they are great motivators, they motivates
employees to work harder and creates a friendly environment, they can motivate
employees sometimes only listening to their problems as employees needs that someone
really listens their problem, so Human Resource Manager are accountable for various
responsibilities. As they are the one appoints right employee for right job otherwise
underperformance is created and also negative for the firm also.
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Task 1
Mario- To provide training to people
To inspire them to maintain health and fitness
To conduct training sessions
To enhance lifestyle of people
Claire- To provide training to mums
To conduct training sessions to mums
To support mums in maintaining their fitness
Carlos- to conduct yoga classes
To educate people about yoga and its benefits
Nikola- to run classes of yoga every day
To maintain and manage business activities every week
Task 2
To- Mario
Subject- work plan preference
Hello Mario
Hope you are doing well. As you are having several duties to perform each
day and you are not free. But i want your preference regarding conducting
more training session in week. Hence, tell me whether you will be able to
take those classes or not. So, if possible please provide me your work
schedule. Also, if you are free can we meet?
Thanks
Jeff
To- Claire
Subject- work plan preference
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Hello Claire
Hey mate. Hope you are doing well. As you are having several duties to
perform each day and you are not free. But i want your preference
regarding conducting more training session in week. Hence, tell me
whether you will be able to take those classes or not. So, if possible please
provide me your work schedule. Also, if you are free can we meet?
Thanks
Jeff
To- Carlos
Subject- work plan preference
Hello Carlos
Hey I Hope that everything thing is fine and you are doing well. As you are
having several duties to perform each day and you are not free. But i want
your preference regarding conducting more training session in week.
Hence, tell me whether you will be able to take those classes or not. So, if
possible please provide me your work schedule. Also, if you are free can
we meet?
Thanks
Jeff
To- Nikola
Subject- work plan preference
Hello
Hey I Hope that everything thing is fine and you are doing well. As you are
having several duties to perform each day and you are not free. But i want
your preference regarding conducting more training session in week.
Hence, tell me whether you will be able to take those classes or not. So, if
possible please provide me your work schedule. Also, if you are free can
we meet?
Thanks
Jeff
TASK 3
Time Monday Tuesday Wednesday Thursday Friday Saturday Sunday
7-8 a.m. Bootcamp Yoga Break Yoga Bootcamp
8-9am. Training Break Yoga Bootcamp break
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9-10am. PT Walk Break Yoga bootcamp
10-12pm Mums and
bubs
Walk Break Bootcamp Yoga
12-1pm Running Exercise Walk Break Yoga
1-5pm Exercise Break Mums and
bubs
Yoga bootcamp
5-6pm PT Walk Break Yoga bootcamp
6-7pm Training Break Yoga Bootcamp break
7-8pm Mums and
bubs
Walk Break Bootcamp Yoga
8-9pm Bootcamp Yoga Break Yoga Bootcamp
TASK 4
A- It is necessary for me to ensure that right people are placed on right place. For that i will
analyse job description of specific role and then hire candidate. Also, i will evaluate skills and
knowledge required for that role and measure it with person hired. In addition, i will take
feedback of person on basis of goals set by me. Thus, through it i will analyse his performance in
role and ensure that right people is placed.
B- in order to prepare work plan i took some KPI as basis of it. For that first is i analysed
performance of each candidate that whether goals are attained in time or not. So, it gave me
insight on what needs to be change. However, another KPI used by me wastime management
skills. I identified that in given time outcomes are achieved by employee or not and then prepare
work plan.
C- i need to ensure that work plan is cost effective so that goals are achieved. For that i estimated
budget required in it and how it will bring value to it. Then, i analysed cost required in it and find
out where there is high cost so it can be cut. In addition, i have set certain criteria or standards on
basis of which cost is needed in work plan.
Assessment task 3 Case study
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Case study 1
Part 1
Legislation Risk Analysis of risk Mitigation strategy
Employment act There is high risk of
employee turnover
Due to ineffective working
environment employee
may not like to work in
store so there can leave or
quit their job
It can be reduced by
providing a clean
working condition.
Also, a policy can be
formed in which
working hours and
other things are
mentioned
Health and safety act High risk of occuring of
hazard like fire, hygiene
issue etc
There are no proper health
and safety tools installed in
it so any hazard can occur
in store
It can be mitigated by
installing proper health
and safety tools.
Moreover, inspection
can be done so that
safety tools installed
are as per standards.
Part 2
Task 1
Title Administrative assistant
Reports to Jason
Role summary Providing assistance to customer in
buying products
Solving customer issues
Providing support to Jason in
solving issues
Maintaining relations with
customers
Key deliverables To solve all issues of customers
To obtain better outcomes
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Work condition Working in store
Key relationship (external) Customer
Key relationship (internal) Jason
Stock clerk
Experience required 1 year
Title Sales and service consultant
Reports to Debra
Role summary Providing assistance to customer in
solving their issues
Providing support to Jason
Communicating with stock clerk to
manage demand and supply
Key deliverables To maintain strong relations with
customers
To solve all issues
Work condition Working in store
Key relationship (external) Customer
Supplier
Key relationship (internal) Jason
Experience required 1-2 years
Title Stock control manager
Reports to Debra
Role summary Maintaining and checking of stock
of products
Prepare report of inventory in each
week
Manage demand and supply of
product
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Inspection of inventory
Work with stock clerk and maintain
quality of inventory
Key deliverables To ensure that stock is available
To meet demand of products
To communicate with stock clerk
and check inventory
Work condition In store working
Key relationship (external) Supplier
Key relationship (internal) Debra
Stock clerk
Experience required 3 years
Task 2
The 2 KPI are
Developing relationship with customers- in this performance will be measured that how effective
relations are built with customers. Through it, ideas will be gathered that how to maintain
relation with them.
Solving issue- here, outcomes will be measured that what issues are solved and how. By that it
will be easy to evaluate performance of officer in effective way.
Task 3
1
Unsatisfactory
2
Needs improvement
3
Met
4
Exceed target
5
Excellent
Example of behavior
Behaved rudely with
co worker
Behaved in respectful
manner with customer
but for some time
Listened and
solved issue
properly
Greeted customer
with respect
Made a rude
customer Happy
and delighted
Action plan
Here, warning can be
given to staff for it
In this training can be
provided to deal with
Training is
provided to handle
The behavior can be
enhanced by
No action plan
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