People Management: Job Descriptions, Recruitment, and Selection

This comprehensive report delves into the multifaceted realm of people management, commencing with an exploration of effective job descriptions, emphasizing key elements such as job summaries, responsibilities, qualifications, and company information. The report then presents detailed job descriptions for an Administrative Officer, a Community Health Registered Nurse, and an Emergency Department Registrar at the North West Regional Hospital, including overviews, job purposes, roles, qualifications, and selection criteria. The analysis extends to online recruitment advertisements and assessment methods, highlighting the importance of qualifications, experience, skills, and personal qualities. The report concludes with a series of insightful interview questions designed to assess candidates' communication skills, problem-solving abilities, and ethical considerations, providing a holistic view of the people management process.

Running head: PEOPLE MANAGEMENT
PEOPLE MANAGEMENT
Name of the Student
Name of the University
Author Note

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Task 1:
The description of any job outlines the role, responsibility and eligibility of the required
position of job (Breaugh, 2017). A good and clear job description can attract competent and
eligible candidates for the job. In addition, the proper job description ensures the quick filling up
of the post for which the description has been given. There are some key features that signify a
good job description (Pató, 2013). These features are:
Job Summary:
The very first feature of the job description is the precise and clear summary of the job. The
summary of the job must entail the specific role and responsibility required for the job.
Role and Responsibility:
Just after the job summary the description of the job must specify the roles and responsibilities
the candidate applying for the job has to perform. This section should follow specific format and
must be understandable to the candidates.
Eligibility:
After the brief overview about the job the next section of the job description must provide the
educational and professional qualification required for the job. This section must contain the
clear and specific job eligibility.
Salary and Benefits:
The section after the eligibility detail needs to be a brief overview of the salary and benefits
details that the company will provide to the candidate selected for the job.

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Company Information:
Last section of the job description must be the information about the company with the contact
details.
The job description is used basically as a hiring tool in recruitment process. Apart from
this main function, the job description is used in many ways such as performance management,
training and employee development, compensation, recognition and rewards, return-to-work
programs, essential job function analysis and so on (5 Uses for a Job Description - focushr.,
2017).
It is evident from the above brief section that a good job description must follow some
key characteristics that not only adds value to the job but also is able to attract number of
employees for the job. It is also clear from the essay that the job use of job description is not
limited in the hiring process, but also refers to a wider context.
Task 2 and 3
Job description
Classification North West Regional Hospital
Role title Administrative Officer
Salary Insert salary range
Unit/Branch Children Department
Location Australia , main

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Overview of NWRH
North West regional Hospital is one of the primary healthcare facility providers in the north
western region of Tasmania and this is also the biggest health service provider in the state with
180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In
addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers
general and nuclear medicine service to the people. The hospital was founded in 1900 and in
2007 it was announced to be guaranteed with the funding from the government, as stated by
Australian Prime Minister.
Job purpose
The purpose of the job is for ensuring that the administrative service of Children department is
effective and efficient and for providing the customer service of high level that leads to the high
quality outcome for both children and their families (Cooper, 2012). The job also aims to
monitor the administrative service of the children department related to finance and finding,
technology and other compliances related to the legal works.
Your role
Source: (study.com, 2017)
 Administrative work related to the finance and funding and prepare and balance petty
cash
 General office duties
 Data entry and word processing
 Process and distribute notes, information, reports and correspondence
 Making maintenance of Minutes, reports, Papers and planning documentation
Mandatory qualifications/Professional registration/other requirements

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Mandatory Qualification:
 Must complete secondary and higher education
 Diploma or Graduate degree in administrative study
 Certificate from degree in health service
 General knowledge in computer and net banking
Professional Requirements:
 1.5 years of minimum working experience in multidisciplinary office
 1 year Experience in customer service
 Experience in account handling
 General administrative experience
Non-mandatory Qualification:
 First Aid certificate
Key Selection Criteria
 High level communication skill (both verbal and written)
 Ability to provide high customer service
 Excellent organizational and management skills
 Good knowledge in computer
 Ability to handle team

5PEOPLE MANAGEMENT
Job description
Classification North West Regional Hospital
Role title Community Health Registered Nurse
Salary Insert salary range
Unit/Branch Community
Location Australia, outreach
Overview of NWRH
North West regional Hospital is one of the primary healthcare facility providers in the north
western region of Tasmania and this is also the biggest health service provider in the state with
180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In
addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers
general and nuclear medicine service to the people. The hospital was founded in 1900 and in
2007 it was announced to be guaranteed with the funding from the government, as stated by
Australian Prime Minister.
Job purpose
The purpose of the job is to provide primary health care service to any specific community
according to the Standard of Practice for Registered Nurses (Smolowitz et al., 2015). The
position emphasizes on the disease prevention, community capacity building and health
promotion (Trail Ross, 2012). The particular job also aims to ensure to maintain medical records
of the patients and promote the values, mission, vision and philosophy of care. In short, the job
aims to provide general and addition health related service to the community people.

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Your role
Source: (Freund et al., 2015)
 Provide clients with health related education and practice
 Provide primary and general health service
 Maintain health related paperwork and charts
 Ensure overall health development in the community
 Coordinate clinical supplies and monitor medication
Mandatory qualifications/Professional registration/other requirements
Mandatory Qualification:
 Undergraduate degree in nursing from any registered university
 Current and valid registration certificate of nursing
Professional Requirement:
 3 to 4 years experience in community health service and public health
 General knowledge in computer and paperwork
 1 year practical experience in handling clinical and medication issue
Non-Mandatory Qualification:
 Additional training in physical assessment
Key Selection Criteria
 Excellent communication skills (both verbal and written)
 Health awareness skill
 Proficiency in using computer and electronic medical records
 Individual problem solving skills
 Ability to manage health related issue in community

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Job description
Classification North West Regional Hospital
Role title Emergency Department Registrar
Salary Insert salary range
Unit/Branch Emergency Department
Location Australia , main
Overview of NWRH
North West regional Hospital is one of the primary healthcare facility providers in the north
western region of Tasmania and this is also the biggest health service provider in the state with
180 public beds, 70 private beds and 700 employees (North West Regional Hospital, 2017). In
addition, the hospital has 15 outreach sites across the tropical and northern Australia and offers
general and nuclear medicine service to the people. The hospital was founded in 1900 and in
2007 it was announced to be guaranteed with the funding from the government, as stated by
Australian Prime Minister.
Job purpose
The purpose of the job is to provide emergency service to the patients and provide quality care to
the same in respectful, safe and compassionate environment (Flowerdew et al., 2012). The
purpose of the job also focuses on the documentation of the emergency health cases and proper
verification off the paperwork. The job aims to provide a proper service to the emergency
patients in a formal and ethical manner.

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Your role
Source: (Kee et al., 2012)
 Act under the supervision of medical officer and medical consultants
 Admit emergency patients to Emergency Department
 Attend regular rounds in the emergency department ward with responsible medical team
 Handover patients from the emergency department to the general Medicare department
 Review the medical condition of patients in regular basis
 Review the medical paperwork of emergency patients
Mandatory qualifications/Professional registration/other requirements
Mandatory Qualification:
 MBBS, Medical degree from registered university or equivalent
 Current and registered certificate from Medical Council
Professional Requirements:
 Registrar level experience in any registered hospital for minimum 2 years
 Current ACLS certificate
Non-mandatory Qualification: NIL
Key Selection Criteria
 Excellent team management skill
 Excellent communication skill (both verbal and written)
 Flexibility for work shift

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Task 4:
Online Recruitment Advertisement for Administrative Officer:

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Task 5:
Assessment Methods for Selecting Administrative Officer in Children Department:
Among the four selection criteria, which are qualification, experience, professional skills
and personal skill, the employer while selecting the Administrative Officer for the children
department in the NWRH must assess each (www.careercentre.dtwd.wa.gov.au. 2017).
Qualification is the first criteria in the selection process. The applicants must have the
fundamental and primary knowledge and ability while applying for the given post. However, the
practical experience is the priority for the post, but NWRH also focuses on the basic education
that requires the candidates to have completed undergraduate degree from any registered
university and must have certificate in health service and diploma degree in administrative
course.
The professional experience is one of the major and prior criteria for the applicants.
NWRH is seeking candidates with a good experience in multidisciplinary hospital and in
administrative service so that the candidates if selected do not have to learn the process of the
job. The hospital is also searching for candidates having good experience in customer service, as
because the job demand customer handling as the prior responsibility (unicentre.uow.edu.au.,
2017).
Apart from the mandatory requirement for being eligible for applying for the advertised
post, the additional criteria require some skills in the applicants. The professional skills like
handling difficult situation, problem solving skills, accountability for own mistakes and
management of the team and others come from the experience (Younger, 2013). Personal skills

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like communication, good observation power, good personality, respect and dignity for the
patients and their families are needed in the candidates applying for the job (Carnevale & Smith,
2013).
Selection criteria Minimum Desired Exceptional
Experience (30%) 1.5 year of
multidisciplinary
practice
3 years of
administrative work
experience
Work as a
administrative
officer in any
registered hospital
with all desired
experience
Qualifications (20%) Diploma or
Graduate degree in
administrative study
Certificate degree in
health service
Diploma and
graduate degree with
certificate in health
service along with
diploma in health
service and first aid
certificate
Skills and Abilities
(35%)
Demonstrate
administrative skill
and organizational
maintenance skills
and basic
communication
Higher skills and
abilities in problem
solving and difficult
situation handling
with all the
minimum skills, tam
Excellent
communication
skills customer
service skills in
handling difficult
issue, excellent

14PEOPLE MANAGEMENT
skills in
technological usage
management skills
and abilities to
handle customers
issue
communication and
technological skills
in handling the
organizational and
administrative issues
Personal qualities
(10%)
Idea of the
importance of
organizational
ethical standards
Indicate good
personality, high
ethical standards and
comfortable in
working overtime.
Demonstrate
excellent ethical
standards,
willingness to work
overtime, pleasing
and approachable
personalities
Special requirements
(5%)
Observation power Nothing Nothing
Comments: Total
Note: Requirements criteria are same for both native and foreign candidates.
Task 6:
Interview Questions for Administrative Officer:
Source: (Teena Rose, 2017)

15PEOPLE MANAGEMENT
1. What is the key that leads to successful and effective communication in public?
2. How would you handle a situation where the person you are dealing with is stubborn in
accepting the terns and condition of your organization?
3. Share your ideas for organizational development.
4. Share your ideas that you will use to solve a problem that your team has encountered
5. while communicating with the family of a patients.
6. Provide an example of a situation that is challenging to your organizational ethics.
7. How would you ensure an effective payment service process?
8. Do your ethical values support working in a situation after you have finished your shift?
9. Share your experience in applying new technology in your job. Mention how it helped
your organization.

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Task 7:
Selection Panel:
Administrative Officer is undoubtedly one of the respectful and responsible jobs. In
addition, being the Administrative Officer for the children department requires ability and sense
of responsibility in the candidate. Hence, for the screening of the candidate requires specialized
persons to assess the qualities, eligibilities and skills of the candidates (Schuler, Farr & Smith,
2013). The interview process will include three stages where the each stage will be higher from
the previous one and evaluate specific criteria for the job in the applicants (Administrative
Officer interview questions template, 2017). Each stage of the selection will be assessed by
different members of the interview panel.
The first stage of the interview will be taken by the Assistant manager of the NWRH and
the interview will be both written and verbal test. If the candidates qualify the initial round of
interview, that will be then assessed by the general manager (GM) of the hospital, who will take
a short viva of the candidates. If the GM thinks of the candidates to be eligible enough to take
charge of the administration of the hospital, the candidates will be appearing for the final round
of interview by the Human Resource Manger of the Hospital. The HR will lastly take a general
interview of the candidates and if selected will give the appointment letter to them (Gatewood,
Feild & Barrick, 2015). Each of the members in the team is important because each will take
interview on the different skills and abilities of the candidates (Yawn et al., 2014).

17PEOPLE MANAGEMENT
Reference:
5 Uses for a Job Description - focushr. (2017). focushr. Retrieved 21 September 2017, from
http://focushr.biz/5-uses-for-a-job-description/
Administrative Officer interview questions template | Workable. (2017). Recruiting Resources:
How to Recruit and Hire Better. Retrieved 21 September 2017, from
https://resources.workable.com/administrative-officer-interview-questions
Breaugh, J. A. (2017). to Recruitment. The Wiley Blackwell Handbook of the Psychology of
Recruitment, Selection and Employee Retention, 12.
Carnevale, A. P., & Smith, N. (2013). Workplace basics: the skills employees need and
employers want.
Cooper, T. L. (2012). The responsible administrator: An approach to ethics for the administrative
role. John Wiley & Sons.
Flowerdew, L., Brown, R., Russ, S., Vincent, C., & Woloshynowych, M. (2012). Teams under
pressure in the emergency department: an interview study. Emerg Med J, 29(12), e2-e2.
Freund, T., Everett, C., Griffiths, P., Hudon, C., Naccarella, L., & Laurant, M. (2015). Skill mix,
roles and remuneration in the primary care workforce: who are the healthcare
professionals in the primary care teams across the world?. International Journal of
Nursing Studies, 52(3), 727-743.
Gatewood, R., Feild, H. S., & Barrick, M. (2015). Human resource selection. Nelson Education.