Report on Managing People in Organizations (SAMSUNG Case Study)

This report examines people management practices within SAMSUNG, focusing on key areas such as recruitment and selection processes, including job descriptions, recruitment plans, and interview procedures. It delves into induction and training programs, highlighting their importance in skill development and addressing challenges like staff turnover and employee engagement. The report further analyzes motivation strategies employed by SAMSUNG, including the application of Taylor's motivational theory and the creation of a positive work environment. It also discusses the factors influencing individual behavior within the organization. The report concludes by emphasizing the significance of effective people management for achieving organizational goals and mitigating issues like high staff turnover, offering insights into how SAMSUNG can enhance its HR strategies.

Managing People in
Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1 : Recruitment and Selection...............................................................................................1
TASK 2 : Induction and Training....................................................................................................4
TASK 3 : Motivation ......................................................................................................................6
TASK 4 : Individual behaviour at work..........................................................................................8
CONCLUSION................................................................................................................................9
REFERENCES..............................................................................................................................10

INTRODUCTION
Managing people in organization is very crucial for regulating the functioning of
employees. Managing of employees is generally done by human resource management. The
report will include the problem of high staff turnover in the company SAMSUNG which is to be
eliminated for the better functioning of company and achieving its desired goals.
The report will study, the recruitment and selection process in the company SAMSUNG
and also implementation of induction and training programs in company for the better
performance of its employees. The training seminars can help in the motivation of the employees
and help the companies in getting their more efficient work.
Furthermore, report will study the use of motivation theories by SAMSUNG in its
organization structure. The report also includes the several factors which influence the individual
behaviour of employees on the organization work.
TASK 1 : Recruitment and Selection
Now a days, company need skilled and expertise personnels in order to achieve their
organization goals and objectives. The skilled and educated employee work efficiently in the
organization and complete their task on time. Therefore companies needs a specified and
standardize process in order to select right persons in the organization. The company
SAMSUNG uses following recruitment and selection process in order to recruit employee in
their organizations-
Step-1: Identification of vacancy and evaluate needs- Recruitment of person provides
opportunities to the organization to recruit new talent and better skills in organization. The
effective recruitment in company SAMSUNG helps the company in achieving their organization
goals and objectives (Carroll,2016).
In the process of recruitment, the prime focus is to evaluate the need of the employee for
the specified work and also identify the vacancy in the specified fields. The company
SAMSUNG can identify new positions and also replacement of the person working in the
company earlier and now it is vacant.
Step-2 : Develop description of position-Through this process description of job is developed.
This consist of various requirements in the job of a individual. The company SAMSUNG
recruits the person who are capable of that job and fall under the criteria developed in the
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position description. The job description of company SAMSUNG includes interview questions,
interview evaluation and also reference check questions for the recruit. The development of job
descriptions brings clarity in the job role to the candidate applied for job and and also creates a
benchmark to assist in ensuring internal and external equity (Chakraborty and Upadhyay, 2018).
Job description Job Device manager
Reports to Store manager
Areas of Business managing store
Job purpose  To drive business improvements and
performance in device management
 to develop the management team to
give customers the best service.
Job advertisement Skills  Leadership skills, such as influencing
others and decision making
 expertise in computer skills.
 Good communication skills
 Having operating skills to manage
staff and stock management.
Step-3 : Develop Recruitment plan- In this process, there is development of recruitment plan
which is approved by the organization unit. It consist of the various strategies and procedures to
recruit the best qualified employees in the company which assist in the development of company
SAMSUNG. The recruitment plan includes the elements like- Posting period, Placement goals,
additional advertising resources , diversity agencies and resume banks. In the process of
development of recruitment plan posting period is referred to the period for which the candidate
is hired and placement goals includes the reason and basic requirements of company SAMSUNG
in recruiting the employees. The additional advertising resources is used to notify about the job
vacancies to the job seekers and fill the position with qualified person (French and Rees, 2016).
Step-4 : Select Search Committee- Search committee consist of more than one members of the
company in order to prevent bias decisions in the selection process of the company. The search
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committee ensures that there is no conflict arise in the interest in relation to applicants under
consideration. In the company SAMSUNG the recruitment of employees are done through taking
interviews by three persons who will give unbiased selection of candidate.
Step-5 : Post Position and Implement Recruitment Plan- once the position description has been
completed. The position can be posted on the websites and and also efforts to be made to ensure
the accuracy of job description and posting text. Social media and networking are used widely to
search the candidates. This process also includes monitoring and updating recruitment plans of
the company SAMSUNG (Goffee and Scase, 2015).
Step-6 : Review Applicants and Develop Short List- in this process of recruitment there is
review and analysing of the application received on the position advertised. This includes the
scrutiny of the applications received and short listing the desirable candidates.
Store Manager CV
Personal details Name- Olivia
Age – 25
Location- London
Core Qualifications  Hospitality and catering apprenticeship
 Retail
 Deliverers of conflict management training.
Professional
Qualifications
 Over 8 years experience within store manger
field.
 Excellent team leadership skills (Harris, 2016)
Experience  Catering to the needs of clients.
 Inventory management.
 Monitoring sales calls and quality assurance.
Education Lancaster University 2012-2016: marketing management
B.Sc.
Step-7 : Conduct Interviews- after the scrutiny of the application received for the position there
is conduct of interview. The process of interview includes preparing for interview, panel
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interviews and virtual interviews. The process of conducting interview mainly includes the
person taking interview, what is the basis of interview and the final result of interview.
Step-8 : Select Hire- after their interview there is selecting of best suited candidate for the
company SAMSUNG. After the selection the references are to be checked and asked the
background of the selected person.
Step-9 : Finalize Recruitment- on the completion of the recruitment process the finalising of the
selected candidate is done and they become an employee of SAMSUNG (Kamoche, and et. al.,
2015).
For example- in the company SAMSUNG company evaluated the need of store manager and
provided advertisement for the same. The store manger is being recruited with the companies
selection process.
Company SAMSUNG can use various new channels of advertising vacant position of the
company and it can attract major workforce in the company. Also the company can improve its
selection process by upgrading the interview questions and using the advanced question for the
deep evaluation of candidates to be selected. Company SAMSUNG can advertise its required
employees through the online medium by applying in job application available in mobile phones.
TASK 2 : Induction and Training
After the selection of employee, there is requirement of the induction and training
programme so that the employee can learn skills and ways to complete their task effectively so
that the company i.e. SAMSUNG can achieve its long term goals and targets. Induction and
training is important for the companies to develop the skills of its employees and help them in
managing their work on time. Training and induction of employees develop their confidence in
doing a specified job and helps in gaining expertise in their respective fields (Kitada and Ölçer,
2015). through the induction and training process employees learns to survive in the hard times
of the companies and also they learn to mange their work when there is no senior.
There can be many difficulties and challenges in the process of undertaking training for
the employees in the company SAMSUNG. For example- the employees are unwilling to attend
their training programmes as they cannot understand the seminars and it is very tough for them.
Also there can be difficulties on the part of trainer where there is unskilled and uneducated
workers work. The company is facing major staff turnover because of low motivation in the
employees.
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For eliminating the various problems faced by company SAMSUNG in conducting the
training programmes company can use employee friendly environment in the training process so
that the employees feel comfortable. Also the trainers can use simple language in the training
seminars so that it can be easily understood by all the employees. There must be training and
induction programmes on time to time basis so that there can be simply up-gradation of the
employees in company SAMSUNG (Mayo,2016). For reducing the staff turnover ratio company
can motivate its employees by providing them better leadership motivation.
The different training programs used by the organization SAMSUNG are as follows-
Orientation training- it is the most common and important training given to employees in
SAMSUNG. In includes the welcoming and introducing of new hires to the company
SAMSUNG within first week on the job. The employees in this training program are new and
face difficulties in the learning new outcomes.
On boarding Training- this type of training usually starts on the very first day of job of new
employee. The training is scheduled by department team leaders in order to drag the focus of
new employee on the achievement of the organization goals and targets which can minimize the
employee engagement with the new employees in the company SAMSUNG.
Technical Skills Development Training- this training is required by the employees in order to
develop their technical skills. The main focus of this training in SAMSUNG focus on the
learning and up gradation of employees for increasing their efficiency. Employees lack the
technical advancement and technical use of the machines.
Soft skills development training- soft skills training focuses on the development of personal
attributes which effects the employees interaction with other employees in SAMSUNG. It also
helps in the development of the personal skills in effective and harmonious manner.
Products and services training- this type of training can be clubbed to on board training which
is required by new employee to educate about the new projects, products and services in
SAMSUNG (Mickan and Boyce, 2018).
Mandatory training- these are the training which are made mandatory by the government for
the company SAMSUNG. It involves the overall development of the employees. Government
mandates these training in order to maintain the standards of employees in the same industry.
Proper training programmes are to be provided by the company. The employees are to be
motivated to attend the various training programmes.
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TASK 3 : Motivation
SAMSUNG have discovered that valuing the employees by creating trust and respect in
them can lead to better performance of work by employees. The positive and interesting work
environment can lead to motivation of workers and thereby increasing the quality of work. At
SAMSUNG, a motivated member of staff not only work for accomplishment of individual goals
but also work for achievement of team objectives. A motivated and satisfied employee will work
for the company in effective manner as compared to the non- satisfied, demotivated employee.
SAMSUNG uses various theories in order to study the motivational behaviour of its
employees which are as follows-
Taylor's motivational theory The theory was published in 1911 by Frederick Taylor,
according to Tylor, people purely work for money. People get motivation from the rewards they
are earning. Therefore in the company SAMSUNG,it uses this theory to motivate its employees.
Also there can be certain other things on which can be priority of the employees in the company
which can be good lifestyles, standardize infrastructure and good working conditions (Moxen
and Strachan, 2017). SAMSUNG provides its employees beyond the theory of Tylor. The
company allows a great amount of remuneration and overtime allowances to its employees in
order to increase their motivation levels. Also the company helps in the overall development of
its employees.
The Mayo effect In 1930 the theorist Elton Mayo suggested that motivation at work can
be promoted by several factors which can be – greater communication, good teamwork, showing
interest in others, involving others in decision making, ensuring the well being of others and
ensuring work is interesting and non- repetitive. SAMSUNG also provides the motivation to its
employees by providing them proper training and development opportunities. In SAMSUNG
employees gain good communication skills and spirit of team work. SAMSUNG offers strategic
planning by clearly involving the employees and receiving their feedbacks on the drafting of
polices. There is active involvement of the employees and suggestion from employees to
increase the motivation of employees in SAMSUNG (Perri and et. al., 2016). Also the company
provides health care services to its employees which increases the motivation of employees and
also helps the company SAMSUNG in accomplishing its desired goals and objectives.
Maslow Abraham Maslow argued that humans are motivated by five essential needs
which are self-fulfilment, self-esteem, social needs , security needs and physical needs. In
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company SAMSUNG all the needs of the human are to be fulfilled in order to achieve best
results from the employees. SAMSUNG uses personal development plans, recognize individuals
contributions and importance, thereby providing them best services in return of their valuable
service provided to the company. SAMSUNG also pays the regular salary of its workers and
provide restaurant and lockers facilities to their employees. (Motivation theories,2019).
Motivational strategies followed by organization: Flexible working- In SAMSUNG there is availability of flexible hours to the employees
which helps in increasing the motivation of employees. The workers are allowed to
compensate for the late coming and can take leave. Also there are shift system which
helps the employees in choosing the best suitable time for them. Free or reduced rate health benefits- SAMSUNG provides medical benefits to its
employees at lower rate and also other health benefits. The providing of health benefits
helps the employees to remain fit and healthy which helps in the continuity of work in the
organization and employees feels more motivated to come to work. This improves the
work quality of employees and helps in the achievement of goals by the company. Competitive salaries- SAMSUNG provides the best available salary to its employees
which is the highest salary in the same type of organization thereby increases the
motivation of employees to work for the company (Carroll,2016). Staff discount- also the company provides some relaxation and discount on purchase of
the company product. This brings the felling of satisfaction in the employees and help
them in giving their best result in working.
 Company share options- SAMSUNG provides its market shares to its employees at lower
price them other shareholders. This brings the felling of ownership in the employees and
motivates them to earn more earnings indirectly as the company distributes dividends on
shares of the company SAMSUNG (Harris, 2016).
company SAMSUNG can provide new and improved salary structures which includes the
appraisals and payment of bonus. Also the employees can be allowed to come in shifts according
to their capabilities. Also the work allotted to the employees can be under supervision of senior
so that the employees don't feel difficulties doing their job.
TASK 4 : Individual behaviour at work
Factors that influence employees behaviour at work
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 Reputation of the company – The reputation of company affects employees perception.
In the view of local community SAMSUNG has created very good image (Thomas,
2017). That is why people like working with SAMSUNG as it creates a goodwill among
community. Also, employees exhibit similar behaviour to suppliers and customers. Leadership - The managers and leader decides and allocates tasks to employees. So, the
leadership qualities must be present in the leaders. Samsung's leader and management
department are very efficient and effective as they have great leadership qualities. They
help the employees of SAMSUNG in accomplishment of allotted task by suggesting them
skills (Reason and Hobbs, 2017). Also, they upgrade their knowledge by conducting
training and development program in the company. They build a friendly relationship
with employees which conveys two way communication in the organisation. Also,
grievances of the employees are taken seriously by the management personnel of
SAMSUNG. This improves employer employee relationship and hence the company is
able to decline their employee turnover ratio (Perri and et. al., 2016). Corporate culture - The corporate culture affects a lot of employees and their working.
SAMSUNG has build up a friendly culture in their work place in which employees can
take participate in managerial decision making. They suggest many ideas and suggestion
regarding innovation and relevant modifications in the company (Rees and Porter, 2015). Rewards and benefits - The company SAMSUNG provides various monetary and non
monetary rewards to their employees. Like they offer perks, vacations, office trips,
incentives to fulfil needs of employees. So, the behaviour of employees of SAMSUNG
stays positive towards the company and they work for the achievement of not only
individual goals but also organizational goals (Sawalha, 2015). The company recognizes
their efforts and appreciate them for the same. This inspires other employees for
contribution regarding ideas as well as accomplishing tasks.
 Communication – This is one of the essential factor which helps the company like
SAMSUNG in growing and attaining success. SAMSUNG asks their employees about
suggestions and ideas they want to contribute in decision making of the company. This
way the employees get motivated by getting consideration (Thomas, 2017). Also, the
company gets numerous ideas which enhance their decision making capability. The
employees are free to share any grievance with the top level management and the
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management personnel are ready to settle their grievances and Therefore, employees get
satisfy by working with SAMSUNG group plc (Rees and Porter, 2015).
Recommendations for SAMSUNG plc
 The company SAMSUNG group plc can conduct frequent training and development
program by which encompass individual as well organizational growth.
 The company can opt for 360 degree feedback of performance management. This will
help SAMSUNG in gaining knowledge regarding internal deficiencies and they can take
preventive measures for the same (Perri and et. al., 2016).
 SAMSUNG can opt for annual reward and recognition program which motivates
employees for more contribution and this will also decrease employees turnover ratio.
CONCLUSION
The report concludes that the company uses various recruitment and selection process
which includes evaluation of jobs, selection of job role, job advertisements, taking interview and
than finalising the candidate which is best suited for the organization. The company can use
better selection process in order to select the desirable candidate for the post of store manger in
SAMSUNG. Also the report states that there are number of induction programmes and training
seminars included in the work environment of employees to get the desired outcomes from the
workers and achieve organization goals.
Furthermore report concludes that there are three motivational theories applied by
SAMSUNG in its motivation function of employees. The three theories are Taylor's motivational
theory,The Mayo effect and Maslow and Herzberg theories which states that employees are most
important to run an organization. Thereafter report concludes that individual behaviour of an
employee effects widely on the work of an organization and also SAMSUNG is effected with the
work conditions of its employees.
REFERENCES
Books and Journals
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Carroll, D., 2016.Managing Value in Organisations: New Learning, Management, and Business
Models. Routledge.
Chakraborty, T. and Upadhyay, P., 2018. Managing self towards managing people: role of
perceived emotional competencies in healthcare organisations. International Journal of
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French, R. and Rees, G. eds., 2016.Leading, managing and developing people. Kogan Page
Publishers.
Goffee, R. and Scase, R., 2015.Corporate Realities (Routledge Revivals): The Dynamics of
Large and Small Organisations. Routledge.
Harris, R., 2016. New organisations and new workplaces: Implications for workplace design and
management. Journal of Corporate Real Estate.18 (1). pp.4-16.
Kamoche, K. and et. al., 2015. The dynamics of managing people in the diverse cultural and
institutional context of Africa. Personnel Review.44(3). pp.330-345.
Kitada, M. and Ölçer, A., 2015. Managing people and technology: The challenges in CSR and
energy efficient shipping. Research in transportation business & management. 17.pp.36-
40.
Mayo, A., 2016.Human resources or human capital?: Managing people as assets. Routledge.
Mickan, S. and Boyce, R. A., 2018. Organisational behaviour: understanding people in
healthcare organisations. In Key Topics in Healthcare Management (pp. 164-179). CRC
Press.
Moxen, J. and Strachan, P., 2017.Managing green teams: environmental change in
organisations and networks. Routledge.
Perri, P. and et. al., 2016.Managing networks of twenty-first century organisations. Springer.
Reason, J. and Hobbs, A., 2017. Managing maintenance error: a practical guide. CRC Press.
Rees, W. D. and Porter, C., 2015. Skills of management and leadership: Managing people in
organisations. Macmillan International Higher Education.
Sawalha, I. H. S., 2015. Managing adversity: understanding some dimensions of organizational
resilience. Management research review.38(4). pp.346-366.
Thomas, P., 2017.Integrating Primary Healthcare: leading, managing, facilitating. CRC Press.
Online
Motivation theories. 2019. [online].Available through:
<http://www.yourarticlelibrary.com/motivation/motivation-theories-top-8-theories-of-
motivation-explained/35377>.
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