Introduction to People Management: CW1 Report - [University Name]

This report delves into the multifaceted realm of people management, using Amazon as a case study to illustrate key concepts and challenges. It begins by outlining the issues faced by line managers, such as communication breakdowns, conflicts, lack of coordination, and balancing management and employee needs. The report then explores the essential knowledge, skills, and behaviors required for effective people management, including interpersonal skills, performance management, employee relations, teamwork, and motivation. Furthermore, it examines the HR processes that underpin and support effective performance management, including human resource planning, recruitment, training, performance management, and offboarding. The report emphasizes the importance of goal setting, action planning, clarity, challenge, commitment, feedback, and task complexity in achieving organizational objectives. The report concludes by highlighting the critical role of HR in fostering a productive and engaged workforce.

Introduction to people
management- CW1

Contents
Contents...........................................................................................................................................2
INTRODUCTION...........................................................................................................................1
Main Body.......................................................................................................................................1
Issues faced by line management during people management....................................................1
Discuss knowledge, skills and behaviour require to become an effective people managers.......3
What is underpin by HR process and support management for effective performance
management.................................................................................................................................4
CONCLUSION................................................................................................................................5
REFERENCES................................................................................................................................7

INTRODUCTION
Personnel leadership is involved with designing, coordinating, and sustaining of employees'
high completion in order to ensure that they contribute significantly to the organisation’s aims
and ambitions It is said that a corporation's performance is determined by its employees, hence it
is crucial to monitor the employees as effectively as possible. People management is a broad
term that encompasses a wide range of operations, including employing, developing, and
maintaining personnel, among others (Copacino, 2019). The current research is based on
Amazon, an excellently e-commerce firm that today offers a variety of items and activities via
the internet to customers all over the world. There are many numerous problems that top
management confront when it comes to coordinating activities. Furthermore, the document
provides the important information and conduct for efficient personnel administration within the
firm. Finally, it gives data on HR processes and enables employers in order to effectively
manage productivity. Additionally, personnel management is an excellent strategy that aids in
the major supervision of improved output and manufacturing of the working population.
Main Body
Issues faced by line management during people management
The link among high management and workers is provided by line supervisors. They keep
a close eye on organizational effectiveness and establish a tight contact with customers. They
have relationships with both employees and highest level executives, and thus serve as a conduit
for contact among the various groups. Division supervisors are responsible for evaluating,
supervising, and fostering healthy relationships among their workers. Workers are unable to
contact top executives personally, thus line managers are responsible for liaising with them and
providing the best available answer. Workers do, nevertheless, have certain challenges in
carrying out their professional obligations and obligations, the following are some of the
significant challenges addressed by line supervisors at Amazon-
Lack of communication- Communication is vital to a company in today 's environment
and administrators use it to guarantee that knowledge is shared properly at all levels of the
management structure. Poor interaction can lead to a variety of problems, including vagueness,
disagreements, abrasions, and arguments. Organizational leaders frequently strive to keep
effective communication between the employees. Because each individual has a distinct style

and perspective, there is indeed a greater risk of misunderstandings and misconception.
Managers and supervisors find it difficult to extract important facts from employees leading to a
shortage of engagement. According to reports, Amazon is an international corporation wherein
interaction is a serious difficulty given the high degree of management and standard practices.
As a result, an interaction gap between executives and staff may cause problems (Cross and
Dundon, 2019).
Conflicts- Occupational stress is frequent whenever members with varying mindsets,
views, and attitudes operate alongside. Workers are usually not in agreement on the very same
point of view, therefore leads to disagreements. This is the most recent issue that organizational
leaders must deal with because they are responsible for overseeing personnel' work on a frequent
basis Disputes are mostly caused by differences, disagreements, and other factors. It is critical to
settle disputes as quickly as feasible in order to prevent negative consequences. Because
individuals from many backgrounds working with each other at Amazon, disputes are bound to
arise owing to differences in viewpoint tradition, and ideas. Line managers must make major
ability to successfully avoid disagreements.
Lack of coordination- Synchronization produces beneficial results and is crucial for the
success of the corporation However; it is frequently observed that employees failed to adequately
cooperate with one another, thereby compromising the entire corporate process. Maintaining
sufficient cohesion in group participants all across corporate strategy is a difficult assignment for
line managers. Executives at Amazon are similarly confronted with challenges of organization
and teamwork. Professionals are unable to successfully cooperate with one another due to variety
and interpersonal disagreements.
Balance between management and employees- Since line managers are accountable for
maintaining equilibrium amongst supervisors and staff this is the most typical difficulty they
confront. Workers demand enough salary, a good working atmosphere, prospects for
advancement, as well as health and protection from administration. Administration, on the other
hand, seeks collaboration, synchronization, and devotion from the employees. When one of the
two parties fails to satisfy commitments, it can lead to disagreements, protests, and other forms
of oppression. Executives at Amazon have a tough time establishing a reasonable match between
administration and the firm's employees (Huang, 2017).

Discuss knowledge, skills and behaviour require to become an effective people managers
Employees are now seen as critical participants in industry since they are accountable for
creating substantial contributions to the organization's strategic expansion and sustainability. It is
necessary to have specific abilities and understanding to properly manage human resource
management. These abilities and experience are listed below-
Interpersonal skills- As a HRM team you'll have to engage with a lot of people, both
within and externally. They must speak with workers on a frequent manner as well as ensure
current engagement with third stakeholders, where the social skills are essential. Furthermore,
interpersonal qualities are essential to settle disputes that happen in the context. Hr professionals
must exhibit compassion in order to grasp the concerns and difficulties that employees
encounter. In the Amazon setting, it is critical for executives and supervisors to possess the
essential interpersonal skills in order to sustain favourable relationships with employees
(Kerzner, 2019).
Performance management- The term "effective leadership" relates to the procedure of
assessing and sustaining job effectiveness of workers. This necessitates a continuous assessment
of different based on predetermined parameters. Organization must possess standards for
monitoring the effectiveness of their employees in a reasonable time. Leaders at Amazon
frequently take the required efforts to effectively monitor the productivity of their employees in
order to achieve desired results.
Employee relations- It is also a valuable quality for establishing and sustaining great
connections with co-workers. It is common to encounter confrontations among superiors and
employees, which can lead to organisational disagreements, protests, and other issues. As a
result, leader must be able to create close relationships with their employees. Effective
workplace relationships also aid in the retention of employees for extended periods of time.
Leaders at Amazon must encourage better relationships with employees in order for them to
remain with the firm for such a prolonged amount of term.
Team work and collaboration- The capacity to operate together in a network is defined
as collaboration. It is necessary to acquire collaboration talents in order to effectively manage
women at school. Teamwork is also necessary to remove employee problems. In the case of
Amazon, leader must be able to operate in a corporation to improve supervise their employees
and bring adequate cooperation and integration between teammates inside the firm.

Ability to motivate- In today's world, inspiration is necessary to complete tasks in a
timely method Inspiration is beneficial in building readiness amongst personnel to contribute
considerable attempts to the institution's development and prosperity. Performance can be
determined in a variety of ways, both financial and non - financial. Management must be able to
comprehend the needs of their employees but instead implement effective motivational
techniques. Inspiration is becoming an important aspect of managing personnel because without
it getting the necessary task performed will indeed be impossible. In the case of Amazon, HR
managers must be well-versed in motivational factors and their implementation in the workforce
in order to achieve favourable results in the coming (Lin and Huang, 2020).
What is underpin by HR process and support management for effective performance
management
The HR procedure entails a number of phases that must be completed in order for the
institution to meet predetermined goals within a certain time frame. Several steps in the HR
system are listed following for this reason-
Human resource planning- It is also the initial phase during which a corporation
develops a strategy for attracting and hiring personnel resources in order to satisfy the economic
performance needs efficiently.
Recruitment and selection- Supervisors recruit and choose skilled and capable
personnel for this phase to ensure that the task is completed efficiently. The recruitment is done
in such a manner so that the individual can add value to the organisation in the long run by
matching job requirements with the qualifications of the candidate (Malhotra, 2020).
Training- During hiring, the following stage is to educate the personnel so that they can
do tasks allocated efficiently. In this case, education aids in increasing the creativity and
effectiveness of the company.
Performance management- Supervisors review committee workers progress on a daily
basis in order to take the required remedial measures for more development.
Lay off/ off boarding- It is the final but most critical stage, wherein workers are leaving
the firm or are fired by their bosses. Individuals who have been laid off are no longer a member
of the business.
It has been determined that productivity administration is an important aspect of the Hr
functions wherein supervisors properly express objectives of the job expectations, and

responsibilities to workforce in order to maximise an individual’s personal productivity at
workplace. Administrators decide on a number of objectives for strategy implementation, based
on which the development of the personnel could be carefully watched. Hr professionals work on
improving employees' capabilities and talents such that they might do allocated tasks to the best
of their capabilities. Following organizational performance, the organisation assesses the
potential for progress and gives required rewards and bonuses to the staff. In this sense, the
following is a goal-setting philosophy of organizational performance (Pedersen and Roelsgaard
Obling, 2019).
Objectives must be developed for assessing and maintaining efficient individual
productivity inside a business, according to the approach. It is stated because when people
establish difficult ambitions for themselves, they are much more inclined to accomplish such
aspirations in the actual world. Action planning also aids in the preparation of a suitable plan of
action for offering valuable direction to individuals and organisations. As a result, workers are
motivated to perform harder in order to reach predetermined targets, resulting in beneficial
outcomes for the organisation. The following are some key ideas of leadership style:
 Clarity- It relates to a special goal that could be readily verified against predetermined
criteria and accomplished within a specific time frame.
 Challenge- Goals must be tough in order to drive employees to put in extra work in order
to achieve them in the real world.
 Commitment- This notion enables people and institutions to undertake better intentional
activities to achieve predetermined goals. It also greatly aids in the achievement of
objectives.
 Feedbacks- It gives sensitive statistics on performance so that suitable modifications can
be made to improve things even more.
 Task Complexity- Priorities must be split into simpler elements in order to reduce
complication, according to this approach. Professionals must then make a concerted
commitment to achieve smaller targets (Shen and Mikschovsky, 2019).
CONCLUSION
With the foregoing material, it can be inferred that effective communication is an operation
that encompasses a wide range of responsibilities including recruiting to engaging and

encouraging personnel in an equitable way. The issues experienced by line supervisors
throughout personnel administration as well as the skills and expertise necessary for proper
personnel managers were discussed. In conclusion, the HR department contributes greatly to
good personnel productivity monitoring at workplace.

REFERENCES
Books and journals
Copacino, W.C., 2019. Supply chain management: The basics and beyond. Routledge.
Cross, C. and Dundon, T., 2019. Social exchange theory, employment relations and human
resource management. In Elgar Introduction to Theories of Human Resources and
Employment Relations. Edward Elgar Publishing.
Huang, G., 2017. Editorial introduction Special issue on Environment Management and Spatial
Planning. International Review for Spatial Planning and Sustainable Development,
5(4), pp.1-3.
Kerzner, H., 2019. Using the project management maturity model: strategic planning for project
management. John Wiley & Sons.
Lin, S. and Huang, D., 2020. Introduction of Project Management. In Project Management
Under Internet Era (pp. 1-43). Springer, Singapore.
Malhotra, V.K., 2020. Introduction: Disaster Management for the 2030—Agenda for SDG
Disasters and Challenge of Achieving SDGs. In Disaster Management for 2030 Agenda
of the SDG (pp. 1-7). Palgrave Macmillan, Singapore.
Pedersen, K.Z. and Roelsgaard Obling, A., 2019. Organising through compassion: The
introduction of meta‐virtue management in the NHS. Sociology of health & illness,
41(7), pp.1338-1357.
Shen, B. and Mikschovsky, M., 2019. Introduction to fashion supply chain management in Asia.
In Fashion Supply Chain Management in Asia: Concepts, Models, and Cases (pp. 1-17).
Springer, Singapore.