People Management: Recruitment, Training and Motivation Report

This report provides a comprehensive analysis of people management strategies at JS Supermarket, a grocery retailer in London, UK. It begins with an examination of the recruitment and selection process for sales executives, including online applications, video interviews, and assessment centers, along with job descriptions and advertisements. The report then assesses the importance of induction programs, identifies challenges encountered, and explores different training programs used by the organization. Furthermore, it delves into motivational theories and strategies employed by JS Supermarket, offering recommendations for improvement. Finally, the report examines factors affecting individual behavior in the workplace and provides recommendations for enhancing employee behavior. The report highlights the challenges of high employee turnover and suggests improvements to enhance overall performance and employee satisfaction. The report is structured to provide a detailed overview of the company's HR practices, identifying areas for improvement in recruitment, training, and motivation.

People in Organisations

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
Recruitment and selection process of organisation.....................................................................1
Recommendation for future improvement..................................................................................4
TASK 2............................................................................................................................................5
Importance of induction program that leads to greater performance and output........................5
Challenges encountered during induction process......................................................................5
Different training program used by organisation along with challenges faced and measures to
overcome.....................................................................................................................................6
TASK 3............................................................................................................................................7
Motivational theory and its application.......................................................................................7
Motivational strategies used by JS Supermarket and further improvement...............................8
TASK 4............................................................................................................................................9
Factors affecting individual behaviour at workplace..................................................................9
Recommendation regarding employee behaviour.......................................................................9
CONCLUSION..............................................................................................................................10
REFERENCES..............................................................................................................................11

INTRODUCTION
In present business world, it has become vital for companies to manage people in order to
keep the overall business much more fruitful for a longer period of time. It is being found that
human resource department can be considered as a crucial division of a business company which
manages the manpower taking help of different tools and techniques (Anttila and Jussila, 2013).
With the help of this, increasing turnover rate of employees within an organisation can be
reduced to minimal. Under this report, firm which has been chosen JS Supermarket Ltd. which
was found in the year of 2014. This organisation is offering customers with grocery products and
services in London, United Kingdom. This organisation has been facing high employee turnover
ratio which impacted negatively upon overall performance level on their production and on profit
margins as well. Along with this, report is going to be enclosed with both recruitment &
selection and training & induction procedure. On the other hand, there are some challenges as
well that are going to be involved within the process.
TASK 1
Recruitment and selection process of organisation
Recruitment and selection can be defined as a crucial element within a business
organisation that aid in recruiting or selecting highly skilled candidates. If it is talked about JS
Supermarket, which is selling grocery related products and services to citizens of London, it is
facing a number of issues and from them the primal most is High employee turnover rate which
is affecting performance level as well. It is being found that sales department (Sales Executive)
of JS Supermarket was going through this issue. In regards to fulfilling the vacant seats,
company would require to follow an effective Recruitment and selection and this is given
beneath:
Recruitment & Selection:- This can be defined as one of a crucial process that may aid
JS Supermarket in filling vacant sears (Basu, 2014). A detailed process of the same is being
comprehended below:
Recruitment Process
 Online application:- First stage, where sales executive is going to fill up the
questionnaire provide by JS Supermarket in order to assess that if candidate is meeting all
the skills and other requirements or not. Once this is done and approved by HR manager
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of JS Supermarket, next stage will appear with a multiple choice question that will help in
continuously meeting with the requirements as well.
 Video Interview :- Just when overall online application is going to be fulfilled, candidate
then is going to become eligible for the online interview where HR Executive or manager
of JS Supermarket will ask questions within the interview (video conferencing online) in
regards to the job profile through online tool (Skype, Whatsapp or any other professional
online tool).
Selection process
This is being considered as the phase where out of many candidates, best ones are being
selected for the business organisation (Blandford, 2012).
 Assessment Centre:- This is the section where selected candidate from online application
is being called to the assessment centre, where a test is being done by HR department of
JS Supermarket to get the knowledge related to skills and abilities that individual has.
 Final interview:- This is the last stage, where selection process comes to end. Here, HR
manager or by the director of JS Supermarket mainly takes an interview (face to face)
and selects the best candidates out of many applicants and at the same, they offers joining
letter as well.
Along with this, there are some of examples of personal specification, job advertisement
and job description presented which helps a company like JS Supermarket to attract people that
are seeking jobs with the same offerings (vacant seats – Sales Executive) and these are given
beneath:
Job Description
Organisation Name JS Supermarket
Job Designation Sales Executive
Location London, UK
Reporting To Head of HR department of JS Supermarket
Roles and Responsibilities  To analyse the ways through which sales of
company can be improvised.
 To build up the customer relationships in order to
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improve company's sales.
Working Hours 9:00 AM – 5:00 PM
Salary 2000 Pound Sterling per every quarter
Working Facilities Healthy and secured working environment with flexible
working hours.
Person Specification
General Information
Name- Jose Christian
Address- A54, Wall Street, London
Contact no.- 987654321
Email id- [e-mail]
Career objective- To execute my targets within a challenging business environment with all
the inner capabilities that I have.
Experience level- 2 Years of Experience working with a small but famous retailer in
Amsterdam, Netherlands.
Qualification
Educational Qualification University Grades
Masters in Business
Administrations
Harvard University 6
Business Administration
(Honours)
Harvard University 7
Roles and Responsibilities-
 Build strategies in regards to enhancing sales
 Look into smart ways to execute different plans and procedures
 Assigning tasks to team as per capabilities that they have
 Offering information to finance department to prepare budget accordingly for sales
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department.
Computer proficiency-
 MS Excel
 SAP
 MS office
 MS PowerPoint
Personal Details
Date of Birth- 27th April, 1985
Languages Known- English, Spanish, German
Interests- Reading, Travelling, sports activities and many more.
Job advertisement
Need of Sales Executive
Applicants would require to have the knowledge regarding strategies through which sales can
effectively be improvised of the company through which it can grab a good position within the
competitive business environment.
Sales Executive
Applicant must needed to have these presented skills -
 At least 1 year of experience in sales and 3 years of experience within any business
organisation.
 Effective strategies are needed to be developed in a short span regarding sales to remove
uncertainties
 To achieve all the achievable targets with regards to sales
Job seekers may send their Curriculum Vitae on [e-mail]. And for any other
information you can call us at 61 – 456 – 7987 – 20.
Schedule for the whole recruitment and selection process
Applicants are invited 27-30 May, 2019
Short listing process 8-9 June, 2019
Selection through Human Resource Round 13-15 June, 2019
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Interview date (Face to Face) 18-20 June, 2019
Recommendation for future improvement
In present context, there are a range of recommendations that are being given for JS
Supermarket to improve overall hiring process:
 It is recommended that Recruitment & Selection process pursued by JS Supermarket Ltd.
is too long it must concentrate toward lessening the test that are directed in Online
application phase and look forward to optimum utilization of the same to draw in
increasingly more potential competitor toward business activities (Bourne, 2011). This
will frame a positive picture in from of candidate and henceforth they would
enthusiastically attempt to clear different stages without getting disappointed.
 Organization must concentrate towards employing applicants from referrals that help JS
Supermarket Ltd. to enhance sustainable workers beliefs. Consequently help in lessening
the manpower turnover ratios.
TASK 2
Importance of induction program that leads to greater performance and output
Within today's business environment, induction program can be defined as the process
which basically introduces selected employees (new joiners) with the company. It also helps
new employees in understanding the ways through which company works in certain times. In
present context, it consist with different range of benefits for both employees and for JS
Supermarket Ltd as well and some of these are given below:
 This basically aid a whole new candidate to mainly gets familiar with his or her job
responsibilities along with information that what exactly a business organisation like JS
Supermarket is going (Bush and Middlewood, 2013).
 Employees get familiar with rules and policies of JS Supermarket Ltd. that aid them in
accepting both the norms and condition of working in organisation that further help in
reducing employees dissatisfaction which in turn reduce the employee turnover.
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 Along with this, Induction program that JS Supermarket Ltd. is carrying, it also shows
the culture as well of the organisation which might aid New Joiners in developing
employee retention to minimise the overall recruitment cost.
Challenges encountered during induction process
It is being analysed that there are a range of challenges, which JS Supermarket Ltd. could
face at the time of developing the induction program and these are given beneath:
Role clarity:- What exactly, JS Supermarket Ltd. in their induction process is following
is clearly confusing which impacts upon overall role clarity of an individual as sales executive.
This could be understood with a good example where, sales executive is being termed as a broad
one in, which sales activities, customer relation, pricing, and more comes under and these
majorly pull out as a challenge because a induction process cannot contain all the information
(Chung, Bozkurt and Sparrow, 2012).
Navigating the culture:- Primary purpose for workers disappointment over their activity
is poor social fit which majorly impacts upon the presentation of staff members within near
future. This is one of the hard hitting challenge, which JS Supermarket faces while developing
an Induction program (Apprenticeship programme, 2019). For example, negative image of
culture before recently procured advertising official may make work disappointment at earliest
reference point and new Induction won't probably give their better execution. So as to over come
this issue JS Supermarket must focus toward obliging new worker's need so they acknowledge
culture all the more rapidly.
Different training program used by organisation along with challenges faced and measures to
overcome
In present time, training and development can be defined as a program which helps in
enhancing the overall skills along with the knowledge of both existing and new staff members.
With the help of this, it is being found that overall performance level can easily be enhanced
right on time. If it is talked about JS Supermarket, its training and development programmes are
being is being comprehended beneath:
Theatrical training:- Within JS Supermarket, a training session is basically being
provided to both new and existing staff members which helps in working towards improvisation
of skills related to both body and voice and through this they can easily expand their own
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capabilities in order to perform well (Dean, 2012). But, this also consist with a range of
challenges and these are: Not clear with core concept:- The issue faced while providing the training program is
about focus on improvement of the presentation of skills but the main aspect upon which
required to provide emphasis is about the providence of training in respect of actual job
responsibility. So, the providence of training in respect of some other aspect weaken the
performance of employees and creates dissatisfaction among them. The aspect which
help to improve the current situation and gaining the actual result is about focus on
providence of the training in respect of both theoretical and practical knowledge.
 Conflicts among employees:- In the process of training the major focus is provided on
development of their external skills. Focus is not provided in respect of the development
of their body language and voice tone. But in the some instances this will creates the
situation of conflict among the employees due some some discrepancies and this will
have direct negative impact upon their behaviour and performance. It is must for the
manager of organization to overcome the such issue by providing regular assistance to
the employees.
Apprenticeship programme:- This type of programme is basically being considered as
a combination of both classroom training and on the job which helps in hiring a range of
assigned to experience employees which guide them regarding their work as well as
responsibilities toward their job roles. But apart from this benefit there are certain challenges that
are usually faced by John Lewis during this training program which are mentioned below:
 Misleading employees:- It is being found as one of the main challenge this is being faced
by JS Supermarket with their own training program is that if an experienced employee
doesn't have adequate knowledge then it may mislead the new employees. This is being
considered as something which basically would require to complete all the issues
regarding assigning of the on-job training responsibility to only those employees who are
best performer and have the capability to lead people.
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TASK 3
Motivational theory and its application
Motivation is basically being considered as a key factor, which aid staff members in
enhancing overall performance level of themselves while performing different range of tasks
within the business company (Edmonds, 2011). If it is talked about JS Supermarket, company
was going through different range of issues but the main was employee retention as the turnover
of staff was really very high enough and this all happened because of less motivation. In order to
meet all the requirements a range of theories that can be utilised are given beneath:
Maslow's Need Hierarchy Theory: This is being considered as a crucial theory which is
relying upon basic assumptions considering five different range of needs. These are from
Psychological needs, Belongingness needs, Safety needs, Self-actualisation needs and Esteem
needs.
If it is talked about JS Supermarket, a manager of JS Supermarket would require to fulfil
all the needs and requirements of sales executive in order to improve motivation level of them
while performing different range of tasks. Every single need of an employee gets fulfilled from
health, to luxury needs, then it can easily be said that JS Supermarket would become successful
in reducing the high employee turnover ratio (Hotho and Champion, 2011).
Alderfer- ERG Theory: Existence, Relatedness and Growth Needs could be considered
as the full name of ERG Theory. Under this hypothesis, what Alderfer has mentioned that
individuals would require these three things (Existence, Relatability and Growth) in order to
survive.
If it is thought of Maslow's Need hierarchy theory, manager of JS Supermarket would
require to feel that every need may not need to be fulfilled in the same order and in the same way
only. It can be said that, of a staff member every single need cannot be fulfilled but it cannot be
disrupted as well. Therefore,
McClelland – Need for achievement, affiliation and power: Considering this theory
where McClelland has believed that a person's needs (existing ones) are needed to be fulfilled
rather than developing some new ones. Along with this, it can be said that the manager of JS
Supermarket has also realised that motivation is basically coming under two different terms and
these are rewards or power (Kamoche and Pinnington, 2012). On the other hand, it is being
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found that this might create discouragement as well among others as they might not get the same
rewards as a single individual has got.
Motivational strategies used by JS Supermarket and further improvement
When it comes to motivate staff members, it can be said that JS Supermarket basically
require to create a positive workplace for its workers where they can talk whoever they want to
(Wilkes, Yip and Simmons, 2011). Along with this, it can be said that a task could easily be
assigned through getting knowledge related to the individual which could be anything from
capabilities or skills. Aside from this it give both monetary and non-budgetary impulsion to
individuals that incorporates rewards, cooperation, additional leave and so on. In present case, JS
Supermarket is confronting an issue of workers turnover so as to beat this issue organization
must focus toward motivating its representatives so they could sustain for a longer period of time
within the company. For this it must give standard motivations over the presentation of workers
in which money related ought to be month to month premise and non-fiscal can be in term of
trek. Including this, JS Supermarket's manager should also challenge workers by giving them
task over their aptitudes so they can adapt new things and land inspired toward position to
accomplish more (Marin-Lamellet and Haustein, 2015).
TASK 4
Factors affecting individual behaviour at workplace
Workplace condition and environment are great elements to influence employees to work
hard. Te impact can be both positive and negative. The business of JS Supermarket has been
declining due to problem of employee turnover because of number of factors that exist in the
culture of organization along with the environment (Saundry, Jones and Wibberley, 2015). The
various factors are provided below:
Leadership: Leaders and managers are vital for influencing behaviour of employees.
Manager has a role to provide directions which should be followed by each team member for
carrying the work efficiently. On the other hand, a leader is the one that give guidance to each
employee. However, JS Supermarket's managers follow autocratic leadership style which is a
rigid in nature as it does not take into consideration creativity of employees which make them
inefficient (Wellin, 2016).
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