Report: Effective Communication and Teamwork in Organizations

This report analyzes various aspects of people management within organizations, focusing on communication practices, teamwork dynamics, and leadership styles. It examines the benefits of effective communication, policies to improve it, and relevant legislation like the Communication Act 2003. The report also explores the benefits and challenges of teamwork, analyzing why teams fail and the impact of different leadership styles. Furthermore, it evaluates remote working practices and the role of the HR department in supporting employees. The report uses Century Ltd., a medium-sized company facing issues like high staff turnover, as a case study to illustrate these concepts and offers recommendations for improvement. The analysis covers organizational structures and their influence on communication methods, providing a comprehensive overview of people management strategies in the workplace.

PEOPLE IN
ORGANIZATION

Table of Contents
INTRODUCTION...........................................................................................................................3
SECTION A – COMMUNICATION PRACTICES.......................................................................3
1.1 Analysis of the benefits of the effective communication......................................................3
1.2 & 5.1 Policies and Procedures used to improve communication within organization. ........4
1.3 & 5.1 Outline of legislation relevant to communication within organization. .....................4
1.4 & 5.1 Evaluate how organizational structures influence communication methods..............5
SECTION B – TEAMWORK ........................................................................................................5
2.1 Benefits of teamwork to both employees and individual of the organization. .....................5
2.2 & 5.1 Analyse why teams often fail to meet their objectives. .............................................6
2.3 & 5.1 Evaluation of the impact of leadership styles on teamwork. ....................................7
SECTION 3 – REMOTE WORKING ............................................................................................7
3.1 & 3.2 Explanation and Evaluation of different people who work remotely ......................7
3.3 & 5.1 Leadership styles appropriate for remote working ....................................................8
SECTION-D SUPPORT STRUCTURES.......................................................................................8
4.1 How HR department provides support to people within the workplace. .............................8
4.2 Assessment of the policies and procedures to support people..............................................8
5.1 Assessment of practices used to support people in the workplace........................................9
SECTION E- RECOMMENDATIONS..........................................................................................9
CONCLUSION ...............................................................................................................................9
REFERENCES .............................................................................................................................10

INTRODUCTION
People who are working in an organization are the backbone of the organization.
Growth, development and success of the organization depends upon their dedication towards the
organization. Level of motivation and satisfaction should be high in the employees so that they
can give their full potential in the successive growth of the organization . Century Ltd. Which is
a medium size company noticed various issue at work place including high staff turnover,
absenteeism, poor morale and drop in sales. This report will examine different communication
practices along with key legislations that must be adhere by company. Moreover, it will analyse
teamwork effectiveness to achieve set business goals and assess the impact of leadership styles
on workers. Lastly, remote working practices that are available to the employees will be
evaluated thoroughly.
SECTION A – COMMUNICATION PRACTICES
1.1 Analysis of the benefits of the effective communication.
Effective communication skill is a ability to convey something in such a way that it is
easily understood by each and every one, it is a process of passing thoughts and informations
effectively(Doyle, 2017) Effective communication is all about dispatching and collecting
messages clearly. Communication is a process of interaction between two or more then two
people. The key to the effective communication is that, the meaning of the message in between
the process of sending and receiving remains the same, it also requires effective listening. If the
person does not listen properly than it is not easy for him to reply properly (Greenaway,2015).
Communication is a two way process, where it is necessary to listen properly and speak clearly
so that the meaning of the message is correctly interpreted. In an organization it is necessary for
the managers and leaders to have good communication skill so that they can explain the aim and
motive of the organization to the employees clearly. It is also important because they are the one
who receives and convey all the messages, so it is compulsory for them to generate the ability of
good communication. In the firm, Century Ltd, it is seen that the managers are not doing their
work properly they are not able to convey their messages to the employees properly which is
resulting into incompletion of the tasks and objectives. It is important for the employees to
understand their work, to make sure what they are doing is correct and in the correct manner and
it is the responsibility of the organizational heads to convey them the requirements clearly so
that they can complete their work properly(Watson, 2017).

1.2 & 5.1 Policies and Procedures used to improve communication within organization.
No matter the firm is big or small, the effective communication is requirement of each
and every firm. In the cited firm the managers are not able to convey their thoughts and messages
clearly to the employees, so the following steps are taken by the organization to improve the
communication skills of their managers and leaders
Developing Basic Skills : Basic skills like speaking properly, listening efficiently, giving
proper feedback, questioning attitude is important for the encompassing abilities of effective
communication.
Monthly Meetings : A monthly staff meeting, gives opportunity to handle the issues
going on in the organization, it allows the interaction of employees to their managers and leaders
which is important for continues growth and development of the organization. The firm Century
Ltd. Starts conducting monthly meeting in their organization for discussing all the issues and
policies of the organization.
Clear Thoughts : If thoughts and ideas of managers and leaders are clear than it is easy
for them to convey their messages easily to the employees because effective communication
needs to be clear and incisive. It is the duty of organization heads to convey proper messages to
their leaders and managers so that they can forward it clearly to their employees.
Using Technologies : Technology saves time of both managers and employees, instead
of gathering the whole staff for discussing something or to pass some information, managers can
do it by sending emails or text messages. This will save time on one hand and on other hand text
messages are easy to understand and interpret.
Multiply the work : If two or three persons will do all the work, then it will become
impossible for them, to maintain the quality of the work, to avoid this situation the organization,
Century Ltd. decided to divide the managerial work among all the managers and leaders of the
organization , this will help them to maintain quality in their work(Weber, 2016.).
1.3 & 5.1 Outline of legislation relevant to communication within organization.
The Communication Act 2003, is the Parliament Act of United Kingdom. This act was
introduced in July 25, 2003, replace the Telecommunication Act 1984. This new act was under
the control of culture secretary, Tessa Jowell. This act introduce the sector of telecommunication

services and networks and all the other technologies which are used to enhance the
communication. This act introduce the importance of technologies in the communication sector,
provisions were made to ensure the technological development of communication.
Technology improves the quality of the work, the cited firm use all the modern
technologies which enhance the quality of the communication within the organization . There
are some provisions of this act like: No free access of internet facility, sending or receiving
harmful information, legal license for telecommunication was compulsory. The organizational
heads of cited firm makes sure that the leaders, managers and employees of the firm are not
breaking any provisions of , The Communication Act 2003.
1.4 & 5.1 Evaluate how organizational structures influence communication methods.
Big Companies follows relatively formal methods of communication between managers
and employees while on the other, nature of communication between managers and employees in
small companies is relatively informal. It depends on the structure and nature of the organization.
If small companies follow highly stratified formal communication method then it will become
difficult for them to pass the informations to the employees. There are variety of organizational
structures exists, it is based on the size of the organization. If the organization is large then it will
have more number of employees working in it, then there can be more ways through which
communication can occur. The cited firm follow Scalar Chain as a mode of communication with
the firm. Scalar chain is ,method of communication in which a pattern is followed by all the
members of the organization to process the communication activity. It ensures the proper flow of
communication.
SECTION B – TEAMWORK
2.1 Benefits of teamwork to both employees and individual of the organization.
Teamwork is a integrated action of a division to accomplish any task or activity. It
combines the ideas, thoughts and methods of the group of people who are working to achieve the
common goal (Galegher,2014) . Their are so many theories related to teamwork :
Bruce Tuckman's Model of Team Stages : This theory is said to be, the first step for
building successful team. It comprises of four stages : initiating, flouncing, norming, execution.
This theory is initial steps towards developing teamwork it's beneficial for the cited firm to
follow this theory in order to built the successive teamwork.

Belbin's Theory of team roles : In this theory it is said that every team should encompass
the following nine roles : Plant, Resource, inspector, administrator, miller, observer, arbitrator,
team worker, implementer, finisher, and Orientalist. The firm Century Ltd. should make sure that
each member of the assigned team can at least have the skills to play two or three roles, for
building effective team.
Hierarchy of Needs theory by Abraham Maslow : This theory is based on the pyramid of
the motivation. It states that every persons primary need is to feel secure and healthy along with
all the basic needs like food and shelter.
Teamwork is essential and beneficial for both individuals and the employees, it ensures
the quality of a work and also saves the time. It builds trust among the employees, encourage
risk taking attitude which is very important for the organization. Teamwork also brings
innovation and creativity in the work because different people combines together their ideas and
thoughts to achieve the desired goals. Teamwork has so many benefits including increased in
efficiency, different minds solving same problem, increase in innovative ideas. The people who
are working together as a team know strengths and weaknesses of each other (Keebler, J.R.,
2014). In the cited firm managers and leaders should lay stress on increasing team work and they
should keep check on the working of the existing teams, whether they are doing their assigned
work correctly or not.
2.2 & 5.1 Analyse why teams often fail to meet their objectives.
Goals and Objectives are not properly discussed: Setting goal is cooperative exercise
and executing them is equally challenging, when companies are not able to fulfil their desired
goals and this is because of the lack of the motivation among employees regarding their work. It
is important for the organization to keep their employees motivated. All the employees of the
organization must be very serious about their work. It is the duty of the leaders and the managers
to discuss the goals and aims of the organization properly with the employees (Paguio, 2016).
Pathetic Dynamics : Interaction between the team members should be very productive.
Mutual respect is required in order to maintain the positive working environment. If team
members lead to mistrust each other then it will become difficult for them to complete their
work together.

2.3 & 5.1 Evaluation of the impact of leadership styles on teamwork.
Dictatorial Influence : This states that managers are following single minded approach
to make decisions . Low job satisfaction and poor motivation leads to conflicts among the
employees. It is important for the managers to make sure that team is working properly and their
no conflicts occurring in between the members of the team. In this approach employees morale
and motivation stamp down by the over controlling managers.
Affiliative Style : The main motive of this style is to develop strong team work. The main
aim of the leader is to develop well balanced work teams. The main problem of this style is that
individual accountability and performance is below harmony.
In the firm, Century Ltd. team work is very important for effective and efficient growth
of the employee (Körner,2016). The leaders and managers of the cited firm should follow
appropriate management styles in order to increase the the value of group work among their
employees. Teamwork is also important among the employees, because it will enables them to
learn from one another.
SECTION 3 – REMOTE WORKING
3.1 & 3.2 Explanation and Evaluation of different people who work remotely
A worker who works outside the conventional office is said to be the remote worker, it's
location is always far away from the head office in some remote areas.. It is a situation where
employees take their duties away from the office. Workers like travelling salesperson and
workers at call centre are always away from their head offices. The workers who work's is
remote area are very well connected to each other, the effectiveness of remote work is increasing
rapidly. The person who works in remote area should be facilitated with all the technologies
which can make his work easier, the main reason behind this is that technologies will help them
to work under diverse situations, with the help of video conferencing the leaders and managers
can directly interact with the workers who are working in remote locations , but there are some
locations where proper connectivity of network is not available in such cases it becomes hard for
the workers to convey or to pass informations to the had offices. Remote workers tend to be
independent and that's why they need regular appreciation regarding their work. It's the
responsibility of leaders and managers to keep them motivated.

3.3 & 5.1 Leadership styles appropriate for remote working
Authoritarian leadership : This is the most common approach of leading, managing and
organizing. This approach states that all the important decisions are managed by top level head
officers only and there is no need to involve employees in each and every decision. This type of
leadership practice should be very effective in adverse situations or while making important
decisions, view points and suggestions of the employees are not considered while taking decision
and this is why many organizations are moving away from this leadership style.
Democratic Leadership : A democratic leader is a one who involves everyone in the
decision making process, this create a sense of responsibility among everyone in the
organization, this also creates social equality. Democratic leadership is proved to be the most
effective leadership style because it involves each and everyone in the process of decision
making . The cited firm should also follow, Democratic leadership in order to create sense of
responsibility among their employees and increase their involvement.
SECTION-D SUPPORT STRUCTURES
4.1 How HR department provides support to people within the workplace.
Human Resource Management team plays very important role in the success and rise of
an organization. The main responsibility of this department is managing, hiring and orienting
employees in such a way that they an give their full potential in development of the organization.
Human resource managers also plays very vital role in motivating the employees, it's their keen
duty to make sure that employees who are working in the organization are well satisfied and
motivated (Clark,2017). By providing reasonable compensations and benefits human resource
managers can gain the trust of the employees. They can support their employees by motivating,
orienting, training and developing, maintaining positive working environment is also duty of
human resource managers (Mamycheva,2016).
4.2 Assessment of the policies and procedures to support people.
Policies and procedures are important for ensuring growth and development of the
organization. Rules and regulations are important for maintaining discipline in an organization.
Organization can provide support to their employees by giving proper benefits and incentives.
Employees are the backbone of the organization and it is important for the firm to keep them
motivated (Moen,2016). The cited firm should make sure that the managers and leaders are

providing proper benefits and bonuses to their employees to keep them motivated. They can also
support them by creating positive working environment.
5.1 Assessment of practices used to support people in the workplace.
Organization can provide support to their employees by motivating them, orienting
them and by providing training to them. The higher managers and leaders should develop sense
of security among the employees, they should treat them properly (Mayes,2017). Employees are
building block of the any organization so it's the responsibility of the leaders and m,manager to
treat them like one. Organization can provide support to their employees by generating positive
working environment for them and by developing sense of security among them(Scott, 2018.)
SECTION E- RECOMMENDATIONS
On the basis of the findings it can be recommended that the firm, Century Ltd. should
create sense of responsibility among their employees, they should develop skills of effective
communication among their employees, the head of the organization must make sure that
managers and leaders are treating employees in a correct manner, enhancing teamwork and
providing proper facilities to remote workers, this can ensure the growth and development of the
organization.
CONCLUSION
From the above report this can be concluded that people who are working in the
o0rganization are building blocks of the organization. It is the main responsibility of the leaders
and managers to keep them motivated and satisfied because whatever work they are doing they
are doing for the growth of the organization. It is also seen that effective communication along
with team work can help in achieving goals more efficiently and effectively.

REFERENCES
Books and Journals
Clark, M.A.,2017. Organizational support factors and work–family outcomes: exploring gender
differences. Journal of Family Issues. 38(11). pp.1520-1545
Galegher, J.,2014. Intellectual teamwork: Social and technological foundations of cooperative
work. Psychology Press.
Greenaway,K.H.,2015. Shared identity is key to effective communication. Personality and
Social Psychology Bulletin. 41(2). pp.171-182.
Keebler, J.R., 2014. Learning team theories and measurement through the game Pandemic.
In Proceedings of the Human Factors and Ergonomics Society Annual Meeting.. Sage CA:
Los Angeles, CA: SAGE Publications. 58(1). pp.442-446.
Körner, M., 2016. Interprofessional teamwork and team interventions in chronic care: a
systematic review. Journal of interprofessional care. 30(1). pp.15-28.
Mamycheva, D.I. and et.al., 2016. Instrumentation organizational and economic support of labor
motivation of employees. International Review of Management and Marketing. 6(1S).
Mayes, B.T.,2017. The effect of human resource practices on perceived organizational support in
the People’s Republic of China. The International Journal of Human Resource
Management. 28(9). pp.1261-1290.
Moen, P.,2016. Does a flexibility/support organizational initiative improve high-tech employees’
well-being? Evidence from the work, family, and health network. American Sociological
Review. 81(1). pp.134-164.
Paguio, R. 2016. Teamwork from accounting graduates: what do employers really
expect?. Accounting Research Journal. 29(3). pp.348-366.
Watson, O., 2017. The future of leadership: robots, remote working and real-time
reactions. Strategic HR Review. 16(2). pp.89-90.
Weber, K., 2016. Developing therapeutic communication skills: Integration of standardized
client simulation in an associate degree nursing program.

Online
Doyle, A., 2017. Communication skills for Workplace Success.[Online]. Available through:
<https://www.thebalance.com/communication-skills-list-2063779>
Scott, S., 2018. How Do Human Resource Managers Support Employees in an Organization.
[Online]. Available through : < http://smallbusiness.chron.com/human-resources-
managers-benefit-employees-organization-10431.html >