BMP4006 - People & Performance: BUNI Travel Case Study Report

This report provides a detailed analysis of BUNI Travel, focusing on reshaping its people function to enhance staff performance and motivation. It explores strategic approaches to human resource management, including one-on-one performance check-ins, real-time feedback, rewards and recognition schemes, personal development plans, and wellbeing schemes. The report highlights the role of employee wellbeing in improving motivation and performance, emphasizing benefits such as enhanced staff satisfaction, a sense of community, and reduced absenteeism. Furthermore, a PESTLE analysis evaluates the political, economic, social, technological, environmental, and legal factors impacting BUNI Travel's business function, concluding that effective HRM practices are crucial for organizational performance and employee engagement. The report suggests that implementing the discussed tools and techniques can lead to a more productive and motivated workforce.

People and
Performance

Table of Contents
Introduction...........................................................................................................................................3
Conclusion.............................................................................................................................................7
REFERENCES..........................................................................................................................................8

Introduction
A case study is determined as the process which is used in detail examination of a particular
case in the context with the real world. In addition to this it includes systematic investigations
of a individual group or a company With the inclusion of depth data relating to several
variables. In regard to this the mentioned report will analyse a detailed case study of BUNI
Travels.
According to the provided brief the Respected business is focusing in reshaping its people
function in order to enhance stop performance and motivation. Therefore, the mentioned
report will analyse strategic approaches of human resource management that could be used in
effective management of people in an organization. In addition to this the respected report
will highlight tools and techniques that can be used by the organization in order to evaluate
their performance. Moreover, the respected report will also highlight the role of employee’s
wellbeing that could assist in improving their performance and motivation. Furthermore, the
respected report also evaluates pestle analysis on the context of mentioned organization
(Harahap, 2021).
MAIN BODY
Tools and techniques to improve organization performance
One on one performance check in employee credibility play one of the vital role in order to
perform effective function in an organization. Hence it is necessary for a management to
regular analyse their employee performance and build more effective employee engagement
levels through which their performance and productivity can be boost. Hence, it is mandatory
for the mentioned organization to deploy one on one performance check in in their
operational function.
Real time feedback Real time feedback plays one of the vital role as it includes number of
benefits for the organization which performed in competitive market. Bye deploying real time
feedback various benefits can be associated. It enhance retention increase ability to handle
changes as well as improve the recruitment in an organization. In addition to this by the use
of performance management software, manager can easily conclude large number of
employees data in a compact place as well as these data can be distributed more effectively
through all the individuals on their personal mails (Khan, and Naeem, 2018).
Rewards and recognition scheme various studies and data has shown that employees
mainly deployed there more efforts in an organization function when they get rewards or

appreciated by the upper level management. Hence in order to engage employee and motivate
them for excellent performance, it is mandatory to develop and design a reward recognition
scheme in which employees get recognition of their hard works on the consistent basis. And
such process could assist the organization to enhance their productivity as well as the derived
goals could be attained more strategically end on time.
Personal development plan Personal development plan is known as one of the foremost
important key driver in enhancing employee performance and engagement. By deploying the
effective personal development plan according to the organization concern could assist the
mentioned business to develop more opportunities in their business. By the development of
smart PDP management can develop a sense of direction and and effective pathway which
could be aligned with the organization goals. Hence by the mentioned technique the
mentioned business can attend their goal more specifically and effectively through the
optimum utilization of resources.
Well being scheme inorganization employee productivity directly correlated with well being.
Employee cannot implement their 100% efforts in an organization when they feel at their
worst. They cannot be more productive in a situation when they are completely burned out or
overwhelmed. Hence it is necessary to develop well being schemes in which an employee get
perks and some whelming coordination, flexibility in work. In regard to this the mentioned
organization can offer healthy lunch and snack to their employees as well as can host yoga
classes at the workplace in order to release their stress. Furthermore, these effective practices
can directly assist the organization in order to develop more productive working environment
through which they can easily fulfill their deployed tasks in a more effective manner
(Mutalib, Sapri, and Sipan, 2018).
Role of employee well being in improving motivation and performance
There are numerous number of benefits of employee well being for the company. It enhance
the staff satisfaction, develop more sense of community in a company, form effective bond
with organization, as well as reduced absenteeism. Hence all of the above practices conclude
in achieving win win situation. In addition to this employee well Bing practices worked in the
favour of organization as it enhance the employee retention as well as develop more
productive working environment in which employees deployed they are more efforts towards
achieving the organization goal. In regards to this, below are the brief discussion of employee
well being role in improvising motivation and performance in an organization.
Improve employee engagement numbers

According to the above discussion by the use of employee well being an organization can
develop more effective relation with their employees. In addition to this various studies has
found that employees who are happy at their workplace r more significantly engaged with
organization function in compared to others. In addition to this through the employee
engagement and organization can easily motivate its workforce towards achieving the derived
targets and goals. Engaged employees mainly care about the organization in which they
worked. Hence the concerning entities is one of the reliable resource for every company as
they can deploy more efforts as well as optimise all the leads into favour of company (Baird,
Su, and Munir, 2019).
Improve business reputation By the employee well being practices and organization can
easily improve there brand image in the operational market. Through deploying such practice
companies became more publicly emphasised as well as conclude in the limited numbers of
organization who care about their employees. In regard to this the mentioned business can
deploy such practice in their operational function as it could enhance its brand reputation as
well as can attract more customer base towards their operational function.
Make employees more productive and focused employees who get the better perks, right
nutrition, healthy working environment etc. Perform be much better than other employees. In
addition to this the mentioned practice facilitate the employees to take more smarter decision
immediately in their derived task. Hence it assist the employees to become more productive
and a reliable I said for an organization (Zuñiga-Collazos,and et. al., 2020).
Appendix
Pestel analysis
The mission analysis is a strategic framework tool that assist and identifying and monitoring
the micro environmental factors which can impact organization function. It reviews political,
economic, social, technological, legal and environmental factor which can influence a
business. Hence the mentioned analysis will analyse all of these above mentioned factors on
the context of the respected organization.
Political Tourism industry is majorly depend on the political policies and regulations. Any
changes in these policies can impact the business function of tourism industry. In regard to
this free movement of people from one economy to another is one of the most reliable
beneficial practice for tourism industry in European Union. In addition to this political
instability can impact the organization function as new policies can enforced by new
government. Hence any unfavourable practices can directly impact their overall business
function. And they got to this the implication of dogs as directly impacted the business

function of the mention sector. The implication of Brexit somehow impacted the British
Citizens to travel in the eu countries in the future. Hence, all of the above discussion clearly
stated that the political factor has major influence on the mansion industry business.
Economic travel and tourism industry is known as one of the fastest growing industry in
various countries. In regard to this it is expected that the British tourism industry will be
grow in a rapid speed by the 2025. Hence in regards to this the mentioned company has the
opportunity to grab more and more customers and can generate more effective revenue
through these travellers. In addition to this the GDP growth of UK has increased after the
pandemic. In regard to this per capita income also increased in the recent time as well as now
people have the ability to spend on more practices which is diminishes in the time of
pandemic. Hence, the mentioned practice could be converted into opportunity in order to
attain more customers and growth for the business.
Social people nowadays spending Holidays and trips. In addition to this people taking
more interest in travelling the world. In regard to this the mention organization can use the
social media marketing in order to influence these people towards the company function.
Therefore through such practice vast number of customer could be kid by the mentioned
business
Technological Technology plays one of the vital role in enhancing the customer demand in
the mentioned business. Nowadays people booking there holidays and trips through the use of
mobile apps as well using search engine to getting travel agents. In addition to this by the
user social media marketing and Google Analytics tools respected business can focus on vast
variety of customers. In addition to this where is effective leads can be a doubt by the
mentioned business through carefully analysing their target customer activities on social
platforms. On the reflection of above discussion the mentioned business can deploy more
effective technology in their business function. In regards to this the mission business can
enhance their official web page through which they can attract the customer retention as well
as can convert more leads. In addition to this by investing on social media marketing the
mentioned business can enhance their customer reach (Pham, and et. al., 2020).
Environmental the government of UK has enforced various laws and regulations in regard
to safeguard the environment hence any breaches in the environmental laws can impact the
business function of an organization. In addition to this to mention business need to focus on
all these environment and consult practices before performing their operation in the
operational market. Moreover, in order to control the unexpected and the social behaviour
from visitors developed the law to safeguard its ecosystem pollution and congestion. Hence

these strict laws somehow can restrict the large number of tourists around the world Or vice
versa. In addition to this the mentioned business could implement various sustainable
practices in their business operations such as limited use of paper, anti pollution policy for all
the travellers who booked their vacation with respected business. Therefore, by addressing
the above mentioned practices, respected business can develop more intensive business path
that can used in business goal more effectively.
Legal they are number of legal laws and regulations that deployed by the government of
UK on all the performing businesses in the economy. In regard to this the mentioned
government enforced the employee right law, maternity leave law, equal pay law, Labour law
etc. hence any breaches in this law can enforced lawsuit on the mentioned company. In
regard to this respected business need to deploy more effective policies in their business
function in which all the employees right need to be address carefully ((Moneva, Bonilla-
Priego, and Ortas, 2020).
Conclusion
From the analysis of above case study it is clearly concluded that through the use of effective
human resource management practice and organization can enhance their performance and
employee engagement in their operational function. In regards to various tools and techniques
has deployed in the mentioned case study such as personal development plan, reward
scheme, employee wellbeing program etc. in addition to this the report also evaluated the
importance of employee well being in order to develop motivation and performance in an
organization function. As it assist the business 2 develop more employee engagement as well
as create more productive mindset in workforce. Furthermore the report also highlighted the
pestel analysis on the respected business in which various political policies suggest impact
off Brexit on British citizen as well as increment in the per capita income of people has
deployed. Therefore, by adressing these external factors The respected business can form
more effective business functions.

REFERENCES
Books and Journals
Baird, K., Su, S. and Munir, R., 2019. Levers of control, management innovation and
organisational performance. Pacific Accounting Review.
Harahap, R.M., 2021. Integrating organisational-and individual-level performance
management systems (PMSS): a case study in a large Indonesian public sector
organisation. Qualitative Research in Accounting & Management.
Khan, B.A. and Naeem, H., 2018. Measuring the impact of soft and hard quality practices on
service innovation and organisational performance. Total Quality Management &
Business Excellence, 29(11-12), pp.1402-1426.
Moneva, J.M., Bonilla-Priego, M.J. and Ortas, E., 2020. Corporate social responsibility and
organisational performance in the tourism sector. Journal of Sustainable
Tourism, 28(6), pp.853-872
Mutalib, A.F.A., Sapri, M. and Sipan, I., 2018. An assessment model of FM organisational
performance. Facilities.
Pham, N.T., Thanh, T.V., Tučková, Z. and Thuy, V.T.N., 2020. The role of green human
resource management in driving hotel’s environmental performance: Interaction and
mediation analysis. International Journal of Hospitality Management, 88, p.102392.
Zuñiga-Collazos, A., Castillo-Palacio, M., Montaña-Narváez, E. and Castillo-Arévalo, G.,
2020. Influence of managerial coaching on organisational performance. Coaching:
an international journal of theory, research and practice, 13(1), pp.30-44.