Improving Performance: Tools, Employee Wellbeing at BUNI Travel

This report examines strategies to enhance organizational performance, particularly focusing on the impact of employee wellbeing on motivation and overall productivity. It discusses various tools and techniques such as training and development, effective business strategies, realistic goal setting, and effective communication. The report emphasizes the importance of employee wellbeing, including increased productivity, staff retention, work-life balance, positive workplace culture, trust, loyalty, and health benefits. It also highlights the need for a culture of reward and recognition. The analysis is contextualized with examples from BUNI Travel, a travel agency, illustrating how these strategies can be applied in a real-world business setting. A PESTEL analysis of BUNI Travel is included, assessing political, economic, social, technological, environmental, and legal factors influencing the company's operations.

PEOPLE AND
PERFORMANCE

Table of Contents
INTRODUCTION.........................................................................................................................3
TASK..............................................................................................................................................3
Tools and techniques to improve organizational performance....................................................3
Role of employee wellbeing in improving motivation and performance....................................5
CONCLUSION..............................................................................................................................6
REFERENCES..............................................................................................................................8
APPENDIX 1..................................................................................................................................9
PESTEL analysis of BUNI Travel...............................................................................................9

INTRODUCTION
Performance management is the approach which is helpful in developing the skills of
individuals and teams which will aid in meeting organizational objectives. Personnel
management is a defined approach which focuses on dealing with human constituents of
business entity. It can also be stated as managerial function which is centered on people and their
relationship within an organization (Personal management, 2019). Human resource management
is a planned strategic approach which focuses on development and wellbeing of people who are
working within the organization (What is HR management, 2019). Human resource management
is a managerial function which focuses on maintain the morale of employees which will be
helpful in supporting them and enhancing their performance standards. BUNI Travel is a travel
agent company which is based in Bolton. The company helps and offers customers to develop
travel plans as per their demands and preferences. This report will define the tools and
techniques which will support in enhancing organizational performance and will outline the roles
of employee wellbeing in increasing motivation and performance of businesses.
TASK
Tools and techniques to improve organizational performance
Organizational performance is measured and defines how business has successfully
performed the business activities through which they can maintain their position within the
industry (Organizational performance, 2021). The concept of organizational performance
defines how successfully an organized group with a particular purpose perform a function.
Organizational performance focuses on three aspects which are- financial performance, market
performance and shareholder value. There are various tools and techniques which are followed
by business to improve organizational performance, some of these tools and techniques are
mentioned below:
 Using training and development- Training and development is one of the most common
approach of enhancing organizational performance. Through training and development,
an organisation can enhance the required skill set of an employee which will help them in
performing the assigned job roles and responsibilities effectively. In case of BUNI
Travel, the travel agency will monitor the performance of their employees and offer them

required training and development opportunities which will be helpful in shaping their
personality and enhancing their performance. This will directly create a positive impact
on overall organizational performance, productivity and profitability.
 Effective business strategy- An effective business strategy is another approach for
enhancing business profitability. Business strategy will be created to achieve the
organizational objectives and maintain business position within the industry (Ali and
et.al, 2021). In case of BUNI Travel, the company will plan their business strategy after
determining their objectives which needs to be accomplished and will plan innovative
strategies which will be helpful in achieving such objectives. Such business strategy will
be helpful in enhancing the performance and profitability of the company within the
industry by which the travel company can also strengthen their brand image within the
industry.
 Define realistic expectations and goals- By setting realistic deadlines, an organisation
can enhance their performance and progress towards the achievement of organizational
objectives. In case of BUNI Travel, the company will strategically plan and decide their
objectives which needs to be achieved and communicate that with the whole team though
which all employees can collectively execute as per the plan and work towards the same
direction for the achievement of organizational objectives. Such strategies are helpful in
enhancing their competitive position and organizational performance and efficiency of
business.
 Communicate effectively- A two-way communication is one of the essential elements
for enhancing the organizational performance. In order to meet organizational efficiency,
all employees must openly communicate with each other and share their ideas through
which most innovative and creative ideas can be formed which will be helpful in shaping
the future success of business (Gram-Hanssen and Georg, 2018). In case of BUNI Travel,
the company must ensure that they should promote and encourage employees to share
and communicate effectively through which they can take a step forward towards the
achievement of organizational objective and enhancing the overall performance of
employees and of whole organization through which they can maximize their profitability
and sustain in the market for longer period of time.

Role of employee wellbeing in improving motivation and performance
Employee wellbeing is the term which defines the health benefits that are offered to
employees by the organization (Employee wellbeing in workplace, 2020). In other words,
employee wellbeing is about optimizing the health of employees. Wellbeing of employees is an
essential element to boost motivation and performance of employees. The role of employee
wellbeing for enhancing performance and motivation level is discussed below:
 Increases employee productivity- Employee wellbeing can be helpful in enhancing
employee motivation level by offering them required training and support which will be
helpful in enhancing their productivity. In case of BUNI Travel, the company must focus
on the performance of their employees which will be helpful for them to enhance their
skills, competencies and productivity through which their performance can be enhance
and they can willing take part in all managerial activities.
 Increases staff retention- Employee wellbeing is helpful in increasing employee
retention, as organisation can engage in offering various plans and policies which can be
a benefit for the employees. This will be helpful in enhancing their level of motivation
and meet employee satisfaction level from their organisation. In case of BUNI Travel, the
travel agency will focus on offering incentives and bonus to their employees for the
effective performance as this will help them in boosting their moral, increase employee
engagement within the company and thus it will support in enhancing their performance.
 Establish level of flexibility for work life balance- An organisation must focus on
offering flexibility for maintaining work life balance to their employees as this will be
helpful in encouraging innovative working scenario and increasing employee
participation in managerial activities (Lamb and Keene, 2017). In case of BUNI Travel,
the company must offer flexibility to maintain the work life balance for the employees
which will be helpful in maintaining the level of motivation and improving their
performance standards by which organisation can enhance their profitability and success
of their business.
 Assess your workplace environment and culture- By offering a positive working
scenario and innovative culture, this can enhance employee interest in business activities
and can improve brand image of the organisation. In case of BUNI Travel, the company
must focus on offering positive working scenario to their employees which will be

helpful in increasing their interest by offering them attractive incentives and rewarding
them for their valuable performance for the business. Such strategies will be helpful in
enhancing employee performance and overall organizational efficiency.
 Creates a sense of trust and loyalty- By focusing on employee wellbeing, an
organisation can create a sense of trust and loyalty among their employees which will be
helpful in enhancing the motivation. Such factors are helpful in inspiring employees
which creates a positive impact on the performance and productivity and this is linked
directly to organizational performance and productivity which can be enhanced by strong
human capital (Murphy, 2020). In case of BUNI Travel, the company must encourage
their employees to take ownership of the responsibilities and communicate freely which
will be helpful in creating positive workforce and driving innovation in the business
through which motivation level of employees can be maintained and organizational
performance can be enhanced.
 Offer health and wellbeing benefits- In context of BUNI Travel, the travel agency must
offer incentives and benefit programs to their employees which will create a direct impact
on the motivation level, job satisfaction and their performance in the business which will
be fruitful for the profitability of the travel agency.
 Culture of reward and recognition- Business must create a culture of rewarding and
recognizing performance of the employees which will be helpful in enhancing employee
interest in managerial activities and employees will freely communicate with each other
and share opinions which will be helpful in boosting their moral and performance
standard (Pandarinath and et.al, 2017). In case of BUNI Travel, the company will use
performance evaluation measures which will be helpful in analyzing employee
performance by which they will reward and recognize their employees for their valuable
input and their achievement for organizational objective and working towards and
shaping the business success.
CONCLUSION
Form the above information, it can be summarized that human resource management is
the approach which helps the organization in managing people and maintaining their

performance and motivation level which will be helpful in meeting organizational objectives. It
can be observed that there are various approaches which are followed by business which helps
them in enhancing the organizational performance and objectives. It can be understood that
employee wellbeing not only focuses on employee health, whereas it also focuses on mental,
physical, financial, stress, emotional, social and professional development and wellbeing of
employees. Employee wellbeing is a helpful approach which supports employee to stay
motivated and work willingly to enhance their performance through which organizational
effectiveness can be enhanced.

REFERENCES
Books and journals
Ali, A. J and et.al., 2021. Four lenses on people management in the public sector: An evidence
review and synthesis. Oxford Review of Economic Policy. 37(2). pp.335-366.
Gram-Hanssen, K. and Georg, S., 2018. Energy performance gaps: promises, people, practices.
Lamb, S. E. and Keene, D. J., 2017. Measuring physical capacity and performance in older
people. Best Practice & Research Clinical Rheumatology. 31(2). pp.243-254.
Murphy, K. R., 2020. Performance evaluation will not die, but it should. Human Resource
Management Journal. 30(1). pp.13-31.
Olaisen, J. and Revang, O., 2018. Exploring the performance of tacit knowledge: How to make
ordinary people deliver extraordinary results in teams. International Journal of
Information Management. 43. pp.295-304.
Pandarinath, C and et.al., 2017. High performance communication by people with paralysis
using an intracortical brain-computer interface. Elife. 6. p.e18554.
Online
Personal management, 2019 [Online]. Available through
<https://www.marketing91.com/personal-management/>
What is HR management, 2019 [Online]. Available through
<https://www.hrdconnect.com/2019/05/22/what-is-hr-management-in-an-organisation/>
Employee wellbeing in workplace, 2020 [Online]. Available through
<https://semoscloud.com/blog/employee-wellbeing/>
Organizational performance, 2021 [Online]. Available through
<https://marketbusinessnews.com/financial-glossary/organizational-performance-
definition-meaning/>

APPENDIX 1
PESTEL analysis of BUNI Travel
PESTEL analysis is a tool which helps in determining the macro forces which can create
an impact on the business performance and efficiency. This tool helps in analyzing the external
factors, such as- political, economic, social, technological, environmental and legal factors. The
PESTEL analysis, in context of BUNI Travel is explained below:
Political factors- Political factors plays a significant role in creating an impact on long
term profitability of business and affect their competitive position in the industry. Some of the
political factors, such as level of corruption, political stability, legal framework, intellectual
property protection is some of the factors which influence BUNI Travel and their operations.
BUNI travel is operating in Bolton where other factors such as wage legislations, taxation, price
regulations and employee benefits are some factors which can create positive as well as negative
impact on the continuity of operations of businesses. Industry safety regulations is another factor
which must be noticed by the company in order to maintain their reputation and position within
the travel and tourism industry.
Economic factors- The economic factors such as inflation rate, savings rate, interest,
foreign exchange rate and economic cycle are some of the factors which can meet aggregate
demand and investment in the economy. Economic factors such as government interventions,
exchange rate of host country, efficiency of financial market, labor cost, unemployment rate are
some of the factors which can influence BUNI Travel and its operations.
Social factors- Socio-cultural factors such as shared beliefs and attitudes are such factors
which can influence the functioning of BUNI Travel. The social factors such as demographic
factors, entrepreneurial spirit, class structure, leisure interest and class structure are some of the
factors which create an influence on the operations of BUNI Travel.
Technological factors- Technology has been highly dynamic and it has been highly
dominant which can disrupt the industry. Some of the technological factors, such as
technological development, cost structure, value chain structure, rate of technological diffusion
and impact of technology on product offering are some of the factors which influence the
activities of BUNI Travel.

Environmental factors- The environmental factors such as- environmental law, liability
law, climate change re some of the factors which can hamper the operations of business and
these factors can negatively affect the profitability of BUNI Travel. Some of the other factors
such as change in attitude towards the use if renewable energy, focus towards green and
ecological products are some of the factors which can be helpful for business to enhance their
profitability by offering such packages which can get customer attention.
Legal factors- Some of the legal factors such as data protection, health and safety law,
employment law, consumer protection laws must be focused by BUNI Travel as this will
be helpful for establishing and maintain their brand image within the industry.