People and Performance Analysis: BUNI Travel Agency Report

This report analyzes people and performance management within BUNI Travel, a prominent UK tourist destination. It explores various tools and techniques for enhancing organizational performance, including KPIs, performance appraisals, 360-degree feedback, MBO, and financial rewards. The report emphasizes the critical role of employee wellbeing in boosting motivation and performance, highlighting the importance of employee engagement, increased productivity, high employee morale, and employee loyalty. Furthermore, a PESTEL analysis is included to evaluate the macro-environmental factors impacting BUNI Travel, covering political, economic, social, technological, environmental, and legal aspects. The report concludes that prioritizing employee performance and wellbeing is essential for fostering strong customer relations, sustaining profitability, and maintaining employee loyalty within the organization.

People and
Performance

Table of Contents
INTRDUCTION..............................................................................................................................3
TASK...............................................................................................................................................3
Tools and techniques which helps to improve organizational performance...............................3
Role of employee wellbeing in improving motivation and performance...................................5
Include a PESTEL analysis for the organization as an appendix for your report.......................6
CONCLUSION................................................................................................................................8
REFERENCES................................................................................................................................9

INTRDUCTION
People basically refer to the employees who contribute their full effort in their job role
with help of using their own ideas, talent and skills. But performance is basically refers to the
process and in this process senior officer always monitored the work of lower level workers.
Performance is also defined as in which way employees complete their task systematically and in
low time. (Farr, Otto and Szymczak, 2021). The chosen company for evaluating the performance
of employees is BUNI travel and it is the tenth largest tourist destination in UK. This report will
have prepared on the basis of analysing secondary data which includes journals, books and
magazines. This report will be covered various tools and techniques which helps to improve
organizational performance, roll of employees wellbeing in improving motivation and
performance and include a PESTEL analysis for the organization as an appendix for your report.
TASK
Tools and techniques which helps to improve organizational performance
The tools which is used by the BUNI travel organization for improving the ability and
performance of their workers are -
 Firstly, KPI and it stands for Key Performance Indicator. It is an effective tool which is
utilized by organization for measuring the performance level of their workers (Guzun and
Robu, 2021). With help of using this technique company easily identifies their problems
and analyse the areas where improvement is needed (Guzun and Robu, 2021). In context
to BUNI travel, they must increase the performance of employees with help of providing
various case studies and challenging task to them. Due to facilitating challenging task
decision making, problem solving ability and fluency of speaking of employees are
effectively improved for long time. In this way the popularity of their agency are
effectively spread in various locations for long time.
 Secondly, performance appraisal. It is defined as a process which is effectively utilized
by organization for increasing the productivity and work efficiency of employees. In this
process the work of the employees are strictly monitored by the top level management on
regular basis. In context to BUNI travel, it is necessary for management that they must
maintain transparency and fairness in their business activity. Due to this strong positive
relationship are maintained between employee and employer or employee and customer

for long time. Due to maintaining fairness in their activity profit of their agency are also
increase4d in short duration at maximum level.
 Thirdly, 360-degree feedback and it is a method which is used by for analysing the
current performance of employees in various situations. Due to using this technique work
efficiency and value of all categories of employees are easily enhanced for long time
(Hidayati, Arafat and Putra, 2021). In context to BUNI travel, management must use this
method for taking feedback of their employees from various customers then, according to
that benefits are provided to workers without any type of discrimination. Due to taking
reviews from consumers and others, employees always fulfil their responsibilities in
effective manner which leads to increase the portfolio of organization.
 Fourthly, MBO (Management by objectives) and in this method specific objectives and
standards in their service and product are set by organization. For example delivering
their product in the form of tickets to consumers in time through digitally. For sustaining
these standards and objectives higher authority provided clear guidance to their
employees with help of effective training. Due to providing proper guidance to
employees’ company easily achieved their vision, mission and objectives in short
duration. In context to BUNI travel, management must properly identify the talent and
skills of their new and existing employees effectively. Then according to that company
assign the task to all categories of employees which leads to increase the productivity of
firm at large scale.
 Fifthly, Providing financial rewards to employees and it is the most effective strategy
in comparison with others (Hoffman and Tadelis, 2021). Because in this method financial
support are provided to lower level employees form senior management. Due to
facilitating financial support motivation, interest and passion level of workers are easily
enhanced within organization. It leads to increase interest and passion of employees
towards their job in long term. In context to BUNI travels, authorities must provide good
salaries, incentives, bonus and others benefits to employees in time. When organization
are providing decent wage to their employees then, definitely coordination between
employees are effectively increased and task are finished in time.

Role of employee wellbeing in improving motivation and performance
Employee wellbeing is basically refer to those elements which is highly essential for
sustaining the success of organization in long term. It includes emotional and mental health,
contentment concerning work and positive attitude of employees (Noor and Waliyo, 2021. In
employee wellbeing happiness is also the one of the factor which are highly responsible for
increasing the work efficiency of workers. Therefore, for increasing the productivity of company
employees plays major role in different aspects which are explained below -
 Improving employee engagement – When workers are getting friendly atmosphere they
definitely do their work with happy feeling and they also likely to get engaged with the
organisation. In this way they also get attached to company's missions and vision
emotionally. Due to emotional attachment their motivation level are increased for
accomplishing company goals in day to day activities. Due to engaging workers the
activities of the organization are run in smooth manner. In relation to BUNI travel
Agency, they provides various health benefits to their workers due to which its employee
work happily and make them feel that they are worthwhile for the company.
 Increasing productivity – In aspect of employee wellbeing when company always
maintained supportive atmosphere then the productivity of employees are highly
increased. Effective and safe workplace well-being correlated with a happiness and high
productivity among employees . It also improve the company's profitability and work
efficiency and profitability. In context of the BUNI travel Agency, management always
maintain good behaviour and positive work culture in their organization between all
levels of employees. In this way they do their work with positive feeling and also with
high motivation level. In this way their performance and productivity are boost at
maximum level.
 High employee moral - As company recognize the employee achievement and efforts, it
make workers fell emotionally attached to peers (Mauludi, 2022). The wellness programs
shows workers that company value them as a human being. It enhance their morals and
also keep them around for a long time period . In relation to BUNI travel Agency, its
employees fell more valued and competent as their need or requirements are met with all
the levels, including mental, physical and financial. Its employees with a high morale are
motivated engaged and efficient.

 In last Keep employee loyal to business – Employee's who know better about their
business comes with the health perks, such as nutrition program and comprehensive
health plan which give them access to a healthy meals, value their employment higher.
The benefits like all these are very popular perks which make workers appropriate at their
workplace, they enjoy to spend time in office and easily maintain a healthy lifestyle
goals. In context to BUNI travel Agency, if it provide employees with the option like on
site gem or exercise program make them eager to for organisation.
Include a PESTEL analysis for the organization as an appendix for your report
It is a tool which is utilized by the company for evaluating the macro external forces in
systematic manner. These type of forces are not controllable for organization and PESTEL
stands for political, economic, social, technological, environmental and legal which are
explained below -
 Political - It is related to those factors which effects the company's performance and
activities politically (Phuong and Vinh, 2021).It includes government policies, rules and
regulations and others. In context to BUNI travel, management must sincerely follow the
policies of UK government. Policies such as insurance policy, additional assistance
policy, enquiry and complaint policy, safety policy and others. But out of these insurance
is a very effective policy which is highly availed by customers during the time of
travelling. Because in this scheme benefits are highly increased for their customers. Due
to this positive political relations are maintained between government and company in
long term.
 Economical - It refers to those factors which impact the organization economically
which includes inflation, employee wages, interest rates etc. In context to BUNI travel,
economically travel agency is considered one of the best business in tourism
industry. The fluctuation in currency rates in different countries directly affect the travel
companies internationally which create negative impact on the performance of
organization. Because here due to fluctuation here company need to maintain high prices
in their services and product for increasing their profit. But fact is that due to high price
only limited customers are able to avail their services and productivity are also easily
decreased.

 Social - It is related with those factors which impact the organization socially and it
includes social class, culture and subculture, family etc. In context to BUNI travel it is
necessary management that they diversify their product and services at wide range
according to the customer segment. Because in all customer segment users have different
requirements. When services and product are diversified then definitely needs and desires
of customers are fulfilled in time.
 Technological - It is connected with the advanced equipment and technology which is
utilized by company for running their functions smoothly and also for maintaining
effective connectivity with customers (Nohong, Munir and Hakim, 2021). In context to
BUNI travel management must use new technology according to the current trends such
as official portals, use of various apps and others. These apps and websites helps the to
user to buy the ticket in fast manner. According to current trend management are
maintaining strong connectivity with multiple companies for increasing the convenience
of consumers. Companies like airlines, trains and other modes of transport. Due to
providing these type of facilities travelling time of consumers are highly reduced.
 Environmental - It is considered with those elements which effects the company
naturally and it includes population density, increasing pollution and so on (Sari,
Sudiarditha and Susita, 2021). In context to BUNI travel it is essential for authority that
they use advanced and eco friendly vehicles within organization which includes electric
bikes and cycles. The main advantage for using this type of vehicle by organization is
that pollution are highly reduced in atmosphere. In this way the goodwill of the company
are also maintained between tourist in long term. Due to facilitating eco friendly vehicles
and beneficial schemes to consumers corporate social responsible are fulfilled effectively.
 Legal - It basically refer to the legal norms and government regulations which impact the
activities of organization directly and legally (Roman, 2022). In context to BUNI travel,
it is necessary for authority that they must always maintain health and safety at work act
and always provide best quality service to their clients according to the terms and
conditions of the UK government. Because travel agencies are mostly connected with
various associations which includes Association of British travel agent and others. Due to
connection with these type of agencies and government management always run their
fictions in legal manner.

CONCLUSION
From the analysis of above information, it is concluded that good performance is a
mandatory concept for any organization. Due to maintaining effective performance of workers
within organization strong relations are developed with consumers in long term. With help of
positive work atmosphere profit of company are easily sustained for long duration. Due to
receiving financial benefits the loyalty of lower level employees are highly maintained towards
company in long term.

REFERENCES
Books and Journals
Farr, B. D., Otto, C. M. and Szymczak, J. E., 2021. Expert Perspectives on the Performance of
Explosive Detection Canines: Performance Degrading Factors. Animals, 11(7), p.1978.
Hidayati, R. F., Arafat, Y. and Putra, A. Y., 2021. The influence of the leadership of the principal
and school committee on teacher performance. JPGI (Jurnal Penelitian Guru
Indonesia), 6(2) pp.465-471.
Hoffman, M. and Tadelis, S., 2021. People management skills, employee attrition, and manager
rewards: An empirical analysis. Journal of Political Economy, 129(1). pp.243-285.
Mauludi, F. P., 2022, January. HIGHER EDUCATION STUDENTS’THOUGHTS OF
PERFORMANCE-BASED ASSESSMENT: EFL CLASS FOCUS. In Bogor English
Student And Teacher (BEST) Conference (Vol. 3. pp. 184-188).
Musa, F. N. H., Tumbel, A. and Wullur, M., 2021. Discipline Analysis Of Work, Motivation
And Loyalty Towards Employee Performance (Case Study At Gorontalo State
University). Aksara: Jurnal Ilmu Pendidikan Nonformal, 7(2), pp.449-462.
Nohong, M., Munir, A. R. and Hakim, H., 2021. Financing Decision, Human Capital Investment,
And Entrepreneurial Performance: An Empirical Study On Sme In Makassar. Academy
of Strategic Management Journal, 20(3). pp.1-12.
Roman, G. G., 2022. Cassava, flour, tucupi and people: mutual becomings in a casa de
farinha. Sociologias Plurais, 8(1).
Sahubawa, S. U. and Pratama, A. P., 2021. Proposed Performance Management System for A
Project-based Renewable Energy Startup. European Journal of Business and
Management Research, 6(4). pp.359-367.
Shiotani, M. and Yamaguchi, K., 2022. Research on an Anomaly Detection Method for Physical
Condition Change of Elderly People in Care Facilities. Advanced Biomedical
Engineering, 11. pp.10-15.
Susilowati, N., Wijaya, A. P. and Lianingsih, S., 2021. Do Work Motivation Have Roles in
Employee Performance? Insight from Kampung Marketer Social
Entrepreneuship. JPBM (Jurnal Pendidikan Bisnis dan Manajemen), 7(1), pp.27-42.