BMP4006: BUNI Travel - A Case Study on People and Performance

This case study examines BUNI Travel's strategies for enhancing organizational performance through effective people management. It explores the tools and techniques, such as 360-degree feedback, management by objectives, and performance appraisals, that BUNI Travel can implement to improve employee performance. The report also highlights the crucial role of employee well-being in boosting motivation and overall performance, emphasizing the importance of a healthy work-life balance and employee support. The analysis concludes that focusing on employee development, well-being, and clear objective setting are vital for BUNI Travel's sustained success in the competitive marketplace. Furthermore, a PESTLE analysis is included to assess the external macro factors impacting BUNI Travel's business environment.

Business Management
BMP4006
People and Performance
Assessment 1
Case Study: BUNI Travel
Semester 2
Submitted by:
Name:
ID:

Contents
Introduction 3
What tools and techniques will help improve organisational
performance? 3
The role of employee well being in improving motivation and
performance 4
Conclusion 5
References 6
Appendix 6

Introduction
For any organization, people play a very important role in achieving targeted goals.
People means employees who are the backbone of any organization. Performance means how
employees are performing and contributing to the respective company. The performance finds
out the level of knowledge and accuracy in the organization's people (Burchard, 2022). In this
case study, a discussion has been done on the different tools and techniques which improve
organizational performance. This report also covers the role of employee well-being in
improving motivation and performance. In the end, pestle analysis in relation to the BUNI travel
has been done.
What tools and techniques will help improve organizational
performance?
It helps an organization to identify employee performance in a measurable term by this company
gets to know about the level of knowledge and skills in an employee and how they are working
by which method. some examples of performance tools are- personal development plans,
performance appraisals. Techniques are the method or road map by which a company can able to
understand the performance of each and every employee to provide them performance rewards
according to their capabilities. Some of the tools and techniques which BUNI travels can apply
to their organization's structure plan in order to enhance performance, such are discussed as.
360-degree feedback:- This technique is used to measure performance by taking feedback
from superiors, subordinates, colleagues (Dahiya, 2021). With the help of this performance,
measurable tool employees are able to see the real picture of themselves how others think about
them, how they are to them. This is a very helpful technique by this, the company can measure
employee performance and according to the feedback they are rewarded. Most probably this
technique is done by middle-level and top-level management. BUNI travels can get the benefit of
better understanding between superiors and subordinates by regularly taking feedback on their
performance it can help them to find out the need for training and development. BUNI travels
company can use this technique in appraisals and reward to the most eligible employee by this
company can increase performance. It is a very powerful technique due to this every employee
will give their 100% in order to get the best feedback from their superiors.

Management by objectives:- This term describes clear defines goals by management to its
people in an organization. Clear and to the point, objectives help enterprises by achieving goals
on time and increase efficiency as all the employees know their objectives and the direction in
which they will achieve goals. With respect to the BUNI travels, it will be very helpful to give
proper knowledge of their objectives to their employees, though this company is very large, they
need to work on that (de Waal, 2021). Clear objectives can increase working performance and
can minimize time as all the objectives are very clear to all the employees and it can also
minimize errors. Management by objectives in BUNI travels describes all the predefined goals
and objectives to the organization's peoples and provide them a path on which employees can
achieve theirs. A clear vision and decided target will help the employees in increasing efficiency
and reducing errors.
Performance appraisal:- The term defines the overall performance of an employee within a
year. In this technique, company finds out employee performance on a daily basis. By applying
this technique in BUNI travels can get a proper view of their employee performance by
calculating their rewards, skills, appraisals, performance certificate, regular feedback. BUNI
travel is a total customer focus company their daily work is to deal with customers, so this
technique is very important to them to evaluate the overall performance and skills of employees
and finds out how their employees are dealing with customers and who achieves higher target
this will help the particular company to have a better look on their employees performance and
know their errors where they are lacking and by this they able to realize the need of training of
people (Diao, and et.al., 2021). Employees in BUNI travels will also get benefit by more
growth and achievement by improving their performance.
The role of employee well being in improving motivation and
performance:
This is a state where individuals have a feeling of being happy being healthy and being sensible.
Well-being defines a people's presence of mind. In this state, an individual is always positive and
has a positive approach to life. In context to employees if they feel happy and healthy they will
contribute more to the company and increases efficiency. Through well-being, employee
performance increases automatically as he is happy and fit. If he is in a state of happiness then he
will be able to balance both personal and professional life easily.

Improves productivity:- A healthy mind leads to more productivity. Proper involvement
of management, financial well-being, communications between superiors and subordinates,
timely training, increased number of leaves, are all these factors that can improve well being of
employees. In context to the company if all these factors are fulfilled by the company it will help
the employees by paying more contribution towards the company (Lindskog, and Magnusson,
2021). If mental and physical needs are fulfilled then it will definitely increase productivity.
Achieves all the objectives:- An employee is ready to give his 100% in contributing to the
company only when he is mentally stable and physically fit. BUNI travels should more focus on
the health of their employees who work for them very hard. The respective company can reduce
their working hours and also give more sick leaves. Due to this, the pressure of working hours
will decrease and it promotes efficiency. with efficiency, employees will be able to attain their
objectives easily. Objectives are the framework that employees have to achieve at a given time.
By this BUNI travels can achieve more growth through the timely achievement of goals.
Proper balance in work-life:- employees who are healthy and happy are more capable of
balancing their work life and professional life more effectively. A healthy body can solve many
problems in life. BUNI travels should pay more focus to health and nutrition for their employees.
In this company employees are doing overtime, they get sick but do not take leaves, they almost
forget themselves and their personal life they work for hours in order to achieve more targets
(Palermo, and et.al., 2022). In this organization, there is very tough competition among all the
employees. BUNI travels should reschedule working hours and arrange health awareness
programs every month. With this, all the employees will be healthy and will be in a state of
happiness and by this, they will easily handle both personal and work life.
CONCLUSION
From the above-mentioned report, it has been concluded that, if the management require
to stand in the marketplace for an effective period of time then the business always concentrates
on its performance. The performance of the business effectively relies on the performance of the
business it can be increased with the support of their diverse sort of techniques such as 360
degrees feedback, MOB, performance appraisals, and so on. The significance of the workers is

their division which can also be present in this project that supports them in encouraging the
workers in the management.
References
Burchard, B., 2022. High performance habits: How extraordinary people become that way. Hay
House, Inc.
Dahiya, R., 2021, June. Insecure people can eclipse your sun; so identify before it is too late:
revisit to the nexus between job insecurity, organizational identification and employee
performance behaviour. In Evidence-based HRM: a Global Forum for Empirical
Scholarship. Emerald Publishing Limited.
de Waal, A., 2021. The high performance organization: proposed definition and measurement of
its performance. Measuring Business Excellence.
Diao, J.A., and et.al., 2021. In search of a better equation—performance and equity in estimates
of kidney function. New England Journal of Medicine, 384(5), pp.396-399.
Lindskog, C. and Magnusson, M., 2021. Ambidexterity in Agile software development: a
conceptual paper. Journal of Organizational Effectiveness: People and Performance.
Palermo, A.E., and et.al., 2022. Inspiratory Muscle Performance Is Related to Seated Balance
Function in People With Spinal Cord Injury: An Observational Study. Archives of
physical medicine and rehabilitation.
Purwanti, Y., 2021. The Influence Of Digital Marketing & Innovasion On The School
Performance. Turkish Journal of Computer and Mathematics Education
(TURCOMAT), 12(7), pp.118-127.
Robiady, N.D., Windasari, N.A. and Nita, A., 2021. Customer engagement in online social
crowdfunding: The influence of storytelling technique on donation
performance. International journal of research in marketing, 38(2), pp.492-500.
Skousen, T., Ames, J. and Gaskin, J., 2021. Task adherence: an agentic perspective on task-
focused dedication in an interrupting work environment. Journal of Organizational
Effectiveness: People and Performance.
Subarto, S., Solihin, D. and Qurbani, D., 2021. Determinants of Job Satisfaction and Its
Implications for the Lecturers Performance. Jurnal Pendidikan Ekonomi Dan Bisnis
(JPEB), 9(2), pp.163-178.

Appendix
PESTLE analysis:-
This analysis helps in finding out external macro factors which directly or indirectly
impact the business environment. PESTLE includes political, economical, social, technological,
legal, environmental factors. These are discussed as-
 Political:- This factor includes all the rules and regulations imposed by the
government on every business. For example – taxes, environmental, social laws, labor
laws are some of the laws which industries have to follow. Political factor plays a vital
role in stopping the growth of many companies. One of the examples is travel companies.
Some of the political factors are-
Government tariffs:- This political factor is impacting the tourism sector very badly. Now the
mentality of the people is changed towards traveling now most people have a dream to travel the
world (Purwanti, 2021). BUNI travel also faces the same issue, here government taxes play an
important role when people travel they do lots of shopping for their family members, friends but
the problem they faced is they have to pay tax on some items and on some items, they get tax
relief but people from middle-class family have not ready to pay extra charge apart from travel
and shopping. If the government can exempt tariffs on a purchased item by tourists then it will be
a great opportunity for any country to increase tourism.
Government stability:- It plays an important role for BUNI travels to promote traveling among
people. People are always curious to visit new countries across the world. Some of the borders
are open for tourists which helps them in attracting people. But there are some countries who do
not allow tourists to visit their countries or some parts of their country this is a very big issue
which BUNI travel is facing.
 Economic factor:- In this factor, it will deal with the inflation rate, foreign exchange
rate, economic development manner, employment rate, FDI, and so on. Such factors are
generally the determinants of economical presentation that have effective terms of
economical performance that have a high impact on the business for a longer period of
time. In context to the BUNI travels, the economical situation of the UK is well advanced

by the member of the country that possesses higher purchasing power (Robiady,
Windasari, and Nita, 2021). They are enough capable of spending their monetary funds
on tours and travels which is advantageous for effective management. On the other side,
the banking institution of the UK offers financial assistance to business at a very lower
rate of interest that help the business in functioning their operations in an efficient way.
 Social Factor:- It involves cultural tendencies of demographics, population analytics,
preferences of purchaser, behavior, thoughts, beliefs, and so on that involves in this
factor. In relation to BUNI travel, the social aspect of the UK is approachable and the
individuals of the nation would love to travel from one place to another. It is very
advantageous for the business as its support in maximizing sales and as well as
profitability. An organization of the business has to consistently offer effective
standardized terms of the facilities that help them in enhancing their sections in the field
of the marketplace.
 Technology factor – It is termed a critical factor of this suitable model. It includes the
adaptation of modern technology in the business (Skousen, Ames, and Gaskin, 2021).
With respect to it, with the help of this section of business, the management accomplishes
all the effective sections which are present in the field of the marketplace. In the situation
of BUNI travel, the management requires to update their vehicles on a regular basis that
support them in attaining the requirements and desires of their customers. In regards to it,
they require to focus on the varied security that helps in developing them more honestly
towards their brand.
 Legal Factor – Organisation of BUNI travels require to adapt and confirm their policies
and laws that are obligatory by the authorities and if the business is unable to follows the
rules that can be lead to the management that had faced various legal effects.
 Environment factor – In relation to the BUNI travel, management requires to
continuously manage their facilities with a vehicle for controlling lower creation of
pollution from their vehicles and it will lead to getting the trust of their customers that
can effectively have an impact on the success and development of the business of
management (Subarto, Solihin, and Qurbani, 2021).