People & Performance: Enhancing Motivation at Crystal Travel

This report analyzes strategies for improving organizational performance with a focus on employee motivation and well-being at Crystal Travel. It examines various tools and techniques such as performance appraisals, 360° feedback, key performance indicators (KPIs), personal development plans, and reward and recognition programs. The report emphasizes the critical role of employee well-being in enhancing productivity, engagement, and overall business reputation, highlighting elements like recognition, seamless communication, easy collaboration, and timely feedback. The conclusion underscores the importance of monitoring employee activities, providing training, and fostering a supportive environment to achieve organizational objectives effectively. The PESTLE analysis of Crystal Travel is also included.

People and
Performance
Individual Report

Table of Contents
INTRODUCTION...........................................................................................................................3
TASK...............................................................................................................................................3
Tools and Techniques for improving overall performance....................................................3
Role of employee Well-being in improving performance and motivation.............................5
CONCLUSION................................................................................................................................7
APPENDIX......................................................................................................................................8
REFERENCES..............................................................................................................................10

INTRODUCTION
. Effective people management plays an important role in improving employee engagement,
improve morale, reduce turnover as well as enhances communication within an organisation
(Lepsinger. and Lucia, 2018). It is important to optimally use people management in such a
manner that it yields higher profit. There are various tools and techniques which can help human
resource manager who effectively manage their workforce. This project report is based on crystal
travel, a Travel-based agent in London. This report will cover tools and techniques in order to
improve organisational performance in order to reach shape function of work force so as to
improve staff performance and motivation.
TASK
Tools and Techniques for improving overall performance
There are numerous benefits of effectiveness in an organisation which can help in improving
employee engagement and performance. It can make employees more productive and efficient at
workplace. Having high morale among employees can lead to higher profitability and job
satisfaction. The productivity of employees is directly linked to outcomes and performance of
employees and thus Affects organisational performance. If the employees are highly motivated
he can elevate business sales along with building and branding company’s reputation via positive
customer interactions. It sets the criteria which defines the long-term success of company. There
are various tools and techniques which can help Crystal travel in improving organisational
performance.
Performance appraisals – it is one of the most common performance management tool used by
various companies he and considered as potent for combining personal goals with common goals
of crystal travel, but when used correctly hey. In order to get right output from this tool. It is
needed for employees to take care appraisal process in a fair and honest manner. If not taken care
properly, it may lead to demotivation for company he is well as declines the performance. He can
help company in identifying those people who are not putting their efforts or who are not
performing up to the mark in order to attain organisational goals.
360° feedback – This tool usually deals with assessment and evaluation of employs, either in
internal or external way. It helps company in providing a detailed assessment of every individual

along with their performance based on the people or peers whom they work with. These people
may include colleagues, managers, supervisors, clients and so on. The information collected
from these people are always confidential and have presented usually by their managers (Rasula,
Vuksic. and Stemberger, 2017. ). This tool is used for delivering training and development
session in order to enhance productivity of employees which can contribute in accomplishment
of organisational goals. By using this tool effectively and efficiently, it Mix the review process
simplified as it undertakes various opinions of different people instead of just manager’s review.
Key performance indicators – KPI are considered as a perfect performance management tool
which helps in measuring the the performance of organisation, projects, departments, units and
employees in order to fulfil organisational objectives and goals. It may also be used in enabling
performance conversation along with data driven tools.
Personal development plans – Personal development plan is effectively formulated on the
basis of wants, needs and awareness of employs actions which will support in accomplishment of
personal and organisational development. While assessing needs and wants of employees, it
becomes easier for company to formulate an action plan which will help in employee
development along with enhancement of company’s Performance. It is mostly used in
identifying Needs of training and development. By this, company can take corrective actions in
order to enhance employees productivity and efficiency. Various training programmes which
helps employees in sharpening their existing skills along with learning new skills for better
career growth opportunity . It facilitates individuals in setting out the way in which they want to
grow and how they can achieve their personal goals. PDP helps in building more interest in
companies work as well as it improves employee engagement and performance.
Reward and recognition program – It is needed to be praise or Reward for the excellent
performance of individuals. When employees do not get recognised or not rewarded for their
hard work and excellent performance at workplace, they become demotivated and makes them
deviate from companies overall objectives. It is Important to praise and reward for valuable
contribution provided by employees here the attainment of organisational goals. Crystal travel
Should formulate effective rewards and recognition program which keeps their workforce
motivated and makes them feel valued part of organisation. He is a program may include
distribution of financial rewards such as remuneration, incentives, bonuses and increments
(Waggoner, Neely and Kennerley 2020).

Role of employee Well-being in improving performance and motivation
There are numerous benefits of workplace well-being as it helps in increasing staff satisfaction,
productivity, team morale and sense of community along with the reduced absenteeism.
Employees tend to Prove their hard-working by pushing themselves in business activities.
Employee well-being at workplace keeps employees loyal to business Disturb by providing
perks, it makes employee appreciated within workplace and enjoys spending time in office.
Following are the roles of employee well-being in order to keep the workforce motivated.
Enhances productivity – By providing the foster Environment at workplace, It helps in
increasing the productivity of and makes business operation easier. If the employees are filled
with motivation potential in order to achieve organisational goals. Productive employees makes
work easier and efficient by using relevant skills and knowledge (Haile, Farndale and Truss,
2021).
Improve employee engagement – If the employees are taken care properly, they become happy
to work in company and more engaged. We can be attached emotionally to the vision and
mission of company, creates self motivation in order to complete targets. Engaged employees
understands companies objectives and people for whom they work. It helps in strengthening
relationship with their co-workers and superiors who participate in companies program or affect
companies culture. Employee engagement and we develop by providing financial or health
incentives so that employees can feel company what is the while.
Improve business reputation – in today’s dynamic business world, it is important to maintain
firm’s Reputation he order to remain competitive. By providing a foster Environment take care
of employee well-being, it helps company in improving its reputation. If a company shows That
it is spending money out of pocket so that it can make employees life better, their Well-being
Enhances business reputation.
Makes employee more focused – As the COVID-19 outbreak, many companies noticed that it
had impacted on employee well-being and their performance on business. Employees are
worried and distressed and it is needed to find ways for employee well-being. If the employees
are taken care Properly they can be more focused on their work. It makes them more effective
and efficient employees than ever.

Reduced absenteeism – Many companies have realised that by preventing issues which relates
to poor employee well-being such as stress, sickness and burnout were more profitable as
compare to reacting them when they already happened. In today’s business world, many
employees are suffering from various stress and sickness so it is needed to take Necessary steps
for preventing such type of employee well-being issues. Companies are opting and implementing
various wellness programmes as it will help in employees Engagement.
Improves employee morale – During the COVID-19 crisis, employee morale declining and
various programmes helps employees in remaining and improving their morale.
There are various aspects of employee well-being and it is needed to optimised them in order to
positively impact on companies performance. So it is needed to create an meaningful and stress-
free environment in which employees can thrive (Marr, B., 2018)
. Following are the elements of employee well-being.
Recognising employees work – It is needed to recognise the hard work of employs and must be
appreciated for their dedication and teamwork. It will help in creating a sense of value and
satisfied in their jobs. In addition to that, recognition of employees positively affects on the
productivity along with creation of a culture of appreciation (Vinson, M.N., 2020). It have the
ability to inspire employees and makes them aware that they are crucial part of company.
Facilitating seamless communication – After the outbreak of COVID-19 pandemic, many
businesses are facing destruction in their work. I am ploy well-being and injured during
pandemic but can be managed by proper and timely communication. It allows the internet
communication to run smoothly along with ensuring that employees work in a trust free
environment.
Enables easy collaboration – While working on projects in the last game can be stressful for
many employees. It may be frustrating for some employees as they cannot track others work and
contribution in a large project. It is in an evitable part of work and can be stressful in some
instances. Crystal travel can enable easy collaboration by optimising the employee well-being in
order to decrease their stress level (Nowack, 2017).
Providing regular and timely feedback – it is important to provide a timely feedback to
employees so that they can take corrective measures to improve their existing performance. In
addition to that, employees can assess their weaknesses as well as allow them to sharpen their

skills and continuing learning. Feeling of satisfaction and happiness in a career plays an
important role for employee well-being.
CONCLUSION
From the above project report, it was concluded that it is important to improve organisational
performance so that it becomes easier to attain its objectives within timeframe period. There are
various tools and techniques such as 360° feedback, KPI and other indicators which helps in
enhancing organisational performance. It is needed to regularly monitor activities of employees
and provide them with a training session so that they can be more productive and efficient at
workplace. Employee well-being helps in improving the motivation and Performance of
employees. It fills them with motivation so that they can work with their peak potential towards
accomplishment of objectives.
APPENDIX
Tourism is emerging in recent times. In tourism industry, there are various factors that company
needs to undertake While operating business. These factors affect companies performance either
directly or indirectly. Following is the PESTLE of Crystal Travel.
◦ Political-Due to political instability in London, It becomes complex for companies to operate

their business in a smoother way. As there are various pro tourist regulations Which creates
barrier for Crystal Travel.
◦ Economic factors – as the global economy rises, there are various people who cannot afford
international tourism but due to increased income levels they are now able to do so. It Will help
company in generating more profits by attracting international tourist.
◦ Social factors – as the tourism became a trend for young generation, due to the trend aspect it
will help company in boosting their business. Due to Decline in traditional practice of racism
inter racial harmony is created among people.
◦ Technological factors – as the technology is emerging day by day, It becomes easy for
company its customer in an effective and efficient manner by using social media platforms.
Crystal travel can use this platform for communicating with their existing as well as potential
customer. By getting insights Customer data can help in providing better customer experience
along with in decision making process.
Legal factors – there are various rules and regulations formulated by UK government, and
crystal travel have to comply with all laws and legislations in order to operate business in
London. In case of non-comply with rules and regulations, company may be penalised.
✓ Environmental factors – there are various environmental factors which can affect Crystal
travel in numerous ways. These factors may include climate change crisis, natural Calamities and
other disasters. These factors cannot be avoided but can be minimised by taking proper
precautions.

REFERENCES
Books and Journals
Hailey, V.H., Farndale, E. and Truss, C., 2021. The HR department's role in organisational performance. Human
resource management journal, 15(3), pp.49-66.
Lepsinger, R. and Lucia, A.D., 2018. The art and science of 360 degree feedback. John Wiley & Sons.
Marr, B., 2018. Key Performance Indicators (KPI): The 75 measures every manager needs to know. Pearson UK.
Nowack, K.M., 2017. 360-degree feedback: The whole story. Training & Development, 47(1), pp.69-73.
Rasula, J., Vuksic, V.B. and Stemberger, M.I., 2017. The impact of knowledge management on organisational
performance. Economic and Business Review for Central and South-Eastern Europe, 14(2), p.147.
Vinson, M.N., 2020. The pros and cons of 360-degree feedback: Making it work. Training & Development, 50(4),
pp.11-13.
Waggoner, D.B., Neely, A.D. and Kennerley, M.P., 2020. The forces that shape organisational performance
measurement systems:: An interdisciplinary review. International journal of production economics, 60, pp.53-60.