Performance Management Tools and Techniques at Crystal Travel

This report provides an analysis of people and performance management within Crystal Travel, a leading travel company. It explores various tools and techniques for enhancing organizational performance, emphasizing the critical role of employee well-being in driving motivation and overall performance. The report delves into performance appraisals, 360-degree feedback, key performance indicators (KPIs), personal development plans, and reward and recognition programs, highlighting KPIs as particularly effective. It also examines how employee retention, satisfaction, positive culture maintenance, and effective employer-employee relations contribute to improved motivation and performance. The report concludes that a focus on employee well-being and the strategic application of performance management tools are essential for achieving individual and organizational goals at Crystal Travel. Desklib provides a platform for students to access similar solved assignments and study resources.

People and
performance

Table of Contents
INTRODUCTION...........................................................................................................................1
MAIN BODY...................................................................................................................................1
Tools and techniques for improving organisational performance..........................................1
Role of employee well-being in improving motivation & performance................................3
CONCLUSION................................................................................................................................5
REFERENCES ...............................................................................................................................7
APPENDIX......................................................................................................................................8
PESTLE analysis of Crystal travel........................................................................................8

INTRODUCTION
People and performance management is about getting results, getting best from people
and help them to achieve their potentials, it also helps in managing performance of employees
with assisting every individual to better development. (Balzer, 2020) People and performance
also describes a performance objectives through specifically attribute of each individual on
reflection of their functional area and responsibility with taking into consideration to evaluation
of performance in regard to executive. Crystal travel is leading flagship travel company of
moresand group of companies, it is largest online travel portal providing online packages of
travelling to customers. In this report there will brief discussion about the tools and techniques of
people and performance management that will help improving organisational performance. There
will a discussion about role of employee well-being for improving motivation and performance,
lastly there will be a brief evaluation of external analysis with the help of PESTLE analysis of
organisation.
MAIN BODY
Tools and techniques for improving organisational performance
Performance management is about ongoing process of communication between
supervisor and on employee that occurs throughout year, support of accomplishing strategic
objectives of organisation.(Bhatia and Arora, 2021) Organisational performance management is
a process of making sure of companies resources being used properly to achieve enterprise goals,
this concept is commonly used for development of employee. Improving performance of
company is important to increase effectiveness of opening up new growth opportunities to
enhance existing performance, through financial efficiency to increase work and growth of
business also helps in improving their customer service experience to increase customers.
Performance management tools is a form of HR software that will help in tracking companies
employee performance for consistent measurable way, it will ensure a cross-functional
departments working with effectively and collectively towards achieving same goals. In context
to Crystal travel improvement of performance in organisation through the help of different tools
and techniques, since there are various types of techniques & tools through which firm can
improve its performance. (Ylinen and Ranta, 2021)Different tools and techniques of performance
management such as,
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Performance Appraisals:
Performance appraisals is a tool to potent for combining goals of individual with
common goals of company, it most commonly used for individual performance management
technique. Providing some kind of appraisals to employee for better help in promoting them to
work harder and better which will increase their performance and led to improve potential of
individual and company. When using this technique properly it will be very powerful for
aligning goals of every individual to aim business strategies, it provide benefits for employees
for them to feel appraisal with regular, honest, constructive and fair through two-way
conversation between employees and managers. Appraisals also helps identify people with their
performance level and encourage them to work more to achieve goals.
360-degree feedback:
360-degree feedback is a tool that will help to deal with evaluation on assessment
employees that could be either external or internal, it helps in providing every individual of
company with assessment of their performance through view of co-workers. These includes
managers, supervisors, colleagues, clients, customers and others, report of individual will later
present to employees with confidentiality by their manager. This tool is generally used for
training and development of performance of employees, with right use with efficiently and
effectively, which will ensure increased in improvement of every individual in company.
Key performance indicator:
key performance indicator (KPIs) is a tool which helps in providing different
ways to measure performance of organisation, units, individual and projects in relation to
strategic goals and objectives. (Chaudhary, 2020)The KPIs provides a management technique to
enable data for performance conversation and better decision making, it helps identifying every
little detail related to individual work and people done in company which will impact on overall
performance of organisation. With well design of KPIs tool it will help providing a vital
navigation instrument for clear picture of current performance level that is required by business.
Personal development plan:
Personal development plan is a tool through which a action plan is designed with
expert and efficiently which is based on needs, awareness and wants with support of personal
and companies development. This tool is commonly used to identify various types of
development and training needs for individual people of company or organisation. It creates a
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action plan for needs for individual set to help them increase their performance for achieving
their goals and growth. (Grossi and et. al., 2019) It helps in building interest of employees in
company and helps improving their performance, it also helps to ensure high performance of
firm with different tools such as personal development plan as an essential part of the
organisation.
Reward and recognition programs:
Reward and recognition programs is a tool which provides a praised and rewarded
to employee of company, so that they can feel their hard work and performance through rewards.
Through giving rewards and recognition to employees of company it will ensure them to work
harder and better as they are receiving some appreciation for their performance which will led to
increase in overall performance of organisation.
By analysing above tools and techniques the most effective tool is KPIs which will help
in improving performance of organisation. Key performance indicator forms a important part on
providing information required to determining which explain companies progress to meet their
business and individual person of company goals. (Kaur and Kaur, 2021) It is useful for
assessing management processes and activities in organisation, helps in saving time and increase
overall company efficiency. It will also enables a understanding performance and health of
company to make critical adjustment in execution to achieve companies strategic goals, with
right use of KPIs will ensure receiving results faster.
Role of employee well-being in improving motivation & performance
Employee motivation is a enthusiasm, commitment, energy level and amount of creativity
that employee put on daily basis in company. It is a level of energy, innovation and commitment
that staff members have during working days, it also means maintaining and improving
motivation in workplace in solving problems of company the business need to find a way of
keeping their employees engagement in organisation.(Mone and London, 2018) Motivation is a
process that helps in initiation, maintains goal-oriented behaviour and guides, it involves
emotional, biological, social and cognitive forces that will activate behaviour. Employee
motivation helps increasing their performance which led to overall performance level of
organisation, by motivating employee allows them to stay positive and loyal towards company
and helps achieving goals & objectives of company. Motivation is a essential part of work life
for employee, it helps inspiring individuals for putting their efforts towards attaining company
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goals. In context to crystal travel role of employee well-being in improving motivation and
performance are mentioned below;
Employee retention-
Employee retention is companies goals for keeping talented employee and reduce
turnover through fostering a positive environment in workplace to promote engagement, showing
appreciation to employees and provide a competitive benefits and maintain a healthy work-life
balance. (Wiradendi Wolor, 2020) Employee well-being increased through companies
improvement in providing motivation to increase performance to achiever personal and
organisation goals. Employee retention provides a companies ability to keep their employees
whether they have a high or low turnover and prevent top talent from leaving through the help of
practices and strategies, it usually represent a percentage of employee turnover of industry. It is
on high priority of organisation, most effective employee strategy by reducing overall turnover
and keep high performance on board. Employee retention has various benefits such as, cost
reduction, recruitment and training efficiency, increased productivity, improved employee
morale, experienced employees, better customer experience, improve employee satisfaction and
experience, strong corporate culture and increase revenue.
Employee satisfaction-
Employee satisfaction is term for HR industry that describes satisfaction of
employee through elements like their employee experience, jobs and workplace of organisation.
Satisfied employee are the one approaching their positivity through activeness of productivity
and commitment of contribution for organisation's goals, it helps in prioritizing employee
satisfaction through increasing their profits and create a lower employee turnover to improve
overall company performance and productivity. (Otoo and et. al., 2019) Employee satisfaction is
important for productivity of business as if staff members felt satisfaction from work it will put
positive impact on firm and helps increase overall improvement performance of company.
Employee satisfaction is important because it make workplace more enjoyable and helps in
achieving much greater things while having fun and positive business workplace environment.
Employee satisfaction helps company to gauge effectiveness of promoting professional growth
and ensures positive work environment by providing compensations and many other benefits, it
also relates to various aspects such as, turnover rates- if companies have a satisfied employee
that led to have a lower turnover rates which impact on decreased cost of funding for hiring
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process and training of new employees. (Soelistya, 2022) Hiring capabilities- candidates can put
their personal review through online ratings and review company before applying will ensure a
high rate of attraction towards company to secure qualified and talented employees. Company
productivity- if employees are satisfied with their position led them to be more focussed and
productive which led to achieve goals. And many other benefits.
Maintenance of positive culture-
Maintenance of positive culture ensures values, behaviour, way of thinking and
perception of underlying assumptions of person involvement in work culture within organisation.
Employee well-being can impact on positive culture within company work environment which
impact overall performance of business which helps achieving goals and objectives. Also it helps
keep a culture of workplace through which all staff members of company will maintain and
create a positive environment within firm.(Parida and Stenström, 2021) Positive company
culture involves respect, trust and opportunities for employees to grow through positivity and
values shared within organisation to maintain positive culture within business environment.
Effective relation between employee and employer-
Effectiveness relation between employee and employer is maintaining a positive
relationship and put efforts towards each other will ensure a better relationship which will impact
overall performance and business environment of company. (Pawar, 2019) Effective relation will
ensure a good positive environment in workplace which will ensure motivation to work harder
and improve better performance in workplace which which helps in overall performance of
company and individual.
The role of employee well-being in improving motivation and performance will helps in
achieving individual goals and objectives and also helps in increasing overall performance of
company which will benefits in all the above mentioned factors.
CONCLUSION
From the above report it concluded that for improving people and performance of
employee within Crystal travel there were various tools and techniques through which HR
manager can ensure keeping their employees motivated, through which it will ensure them
achieving individual goals & objective also overall business goals and growth. The best tools and
techniques that will help in improving performance of employee can be KPIs . Lastly From role
of employee well-being will ensure various benefits to them and business, which will ensure of
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creating a positivity in workplace environment and helps in improving motivation and
performance of every staff member and business.
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REFERENCES
Books and Journals
Balzer, W.K., 2020. Lean higher education: Increasing the value and performance of university
processes. CRC Press.
Bhatia, S. and Arora, A., 2021. A Study on Effect of Job Design and Ergonomics on Employee
Performance in Indian Automotive Sector. Metamorphosis, 20(2), pp.65-76.
Chaudhary, R., 2020. Corporate social responsibility and employee performance: a study among
indian business executives. The International Journal of Human Resource
Management, 31(21), pp.2761-2784.
Grossi, G. and et. al., 2019. Accounting, performance management systems and accountability
changes in knowledge-intensive public organizations: a literature review and research
agenda. Accounting, Auditing & Accountability Journal, 33(1), pp.256-280.
Kaur, S. and Kaur, G., 2021. Human resource practices, employee competencies and firm
performance: a 2-1-2 multilevel mediational analysis. Personnel Review.
Mone, E.M. and London, M., 2018. Employee engagement through effective performance
management: A practical guide for managers. Routledge.
Otoo, F.N.K. and et. al., 2019. Impact of human resource development (HRD) practices on
pharmaceutical industry’s performance: The mediating role of employee
performance. European Journal of Training and Development.
Parida, A. and Stenström, C., 2021. Dynamic asset performance management. In Handbook of
Advanced Performability Engineering (pp. 403-428). Springer, Cham.
Pawar, B.S., 2019. Employee Performance and Well-being: Leadership, Justice, Support, and
Workplace Spirituality. Routledge India.
Soelistya, D., 2022. The Importance of the Work Environment as a Mediation on Employee
Performance: Affected by Work Life Balance. Budapest International Research and
Critics Institute (BIRCI-Journal): Humanities and Social Sciences, 5(1), pp.244-257.
Wiradendi Wolor, C., 2020. The importance of work-life balance on employee performance
millennial generation in Indonesia. Journal of critical reviews.
Ylinen, M. and Ranta, M., 2021. Employee-friendly corporate culture and firm performance:
Evidence from a machine learning approach. Available at SSRN 3813075.
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APPENDIX
PESTLE analysis of Crystal travel
PESTLE analysis is a framework through which external factors that may affect
organisation operation and production level, it also determine different range of scenario that
helps to guide managers in making a strategic decisions. In context to Crystal travel the analysis
is mentioned below;
Political factor-
There are various changes and differentiation between policies and rules of
different countries which may affect operation of company, as firm needs to adapt each countries
policies in order to successful business.
Economic factor-
There are various better economic model that offers travelling at much cheaper
price to customers, that affects companies operation.
Social factor-
Constant change in social trends affects companies operation system, customers
are changing their demands and needs as trends changes.
Technological factor-
Constant changes in new technology affect business and to resolve it company
needs to develop new technology into operation of company.
Legal factor-
Due to variation in laws and regulations of different countries it may affect
company, as business needs to adapt every laws for successful business running.
Environmental factor-
From recent pandemic issues every individual become careful and staying at
home which cause impact on tourism industry, which led to decrease in customers and reduce
profits.
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